I just observed that Hub (ver 4.1.822.1) is listing the "iClone 3DXchange 7" as a Not Installed product, even I have 3DXChange 7 Pro (ver 7.81.5515.1) already installed and working as usual.


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Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend
In progress: Black Mamba
AMD Ryzen 3950X 16C/32T 4.2 GHz, 64GB RAM, RTX2080 11GB, 2TB Samsung 970 Pro SSD, 8TB Seagate BarraCuda HDD, Win11 64-bit, iClone 8.12

I personally wouldn't worry about it as long as everything is working as expected. I have the Hub disabled on my PC and only enable it when I need to update anything, so I haven't a clue what it thinks about the status of any and all installed software. 

Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

I agree with this, Gerry, but ironically was the same reason I posted this issue here: if Hub does not recognize it, then will not notify me any new available update.


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Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend
In progress: Black Mamba
AMD Ryzen 3950X 16C/32T 4.2 GHz, 64GB RAM, RTX2080 11GB, 2TB Samsung 970 Pro SSD, 8TB Seagate BarraCuda HDD, Win11 64-bit, iClone 8.12

RL are never going to update anything connected with iClone 7 and CC3, just make sure that you have copies of the last available full installers saved somewhere safe.

Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

So this is bizarre. I checked my Hub and 3DXchange was listed as installed...

Then there was a message that the Hub had a major update, so I let it update.

After that, 3DXchange is now listed as NOT installed...

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Thanks, @animagic, I'm almost sure this is/was my case too.

______________________________________________________________________________
Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend
In progress: Black Mamba
AMD Ryzen 3950X 16C/32T 4.2 GHz, 64GB RAM, RTX2080 11GB, 2TB Samsung 970 Pro SSD, 8TB Seagate BarraCuda HDD, Win11 64-bit, iClone 8.12

Same here. It says Not Installed

Thanks you all for reporting this issue. I have passed it on for further investigation. I will update again when more is known.

                                                                

Peter
Forum Administrator

www.reallusion.com

UPDATE: We have found the problem and a new version of the Hub will be available in the coming days to correct the issue. Thanks again for the quick notification.

                                                                

Peter
Forum Administrator

www.reallusion.com

I started a thread about iC6 etc before I saw thus
just adding as nobody likely to look there
I hope authentication continues to work as I would be most upset if my software and assets stopped working