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By Amper Sand - 3 Years Ago
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I just observed that Hub (ver 4.1.822.1) is listing the "iClone 3DXchange 7" as a Not Installed product, even I have 3DXChange 7 Pro (ver 7.81.5515.1) already installed and working as usual.
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By wires - 3 Years Ago
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I personally wouldn't worry about it as long as everything is working as expected. I have the Hub disabled on my PC and only enable it when I need to update anything, so I haven't a clue what it thinks about the status of any and all installed software. :)
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By Amper Sand - 3 Years Ago
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wires (8/25/2022)
I personally wouldn't worry about it as long as everything is working as expected. I have the Hub disabled on my PC and only enable it when I need to update anything, so I haven't a clue what it thinks about the status of any and all installed software. :)
I agree with this, Gerry, but ironically was the same reason I posted this issue here: if Hub does not recognize it, then will not notify me any new available update.
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By wires - 3 Years Ago
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RL are never going to update anything connected with iClone 7 and CC3, just make sure that you have copies of the last available full installers saved somewhere safe.
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By animagic - 3 Years Ago
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So this is bizarre. I checked my Hub and 3DXchange was listed as installed...:w00t:
Then there was a message that the Hub had a major update, so I let it update.
After that, 3DXchange is now listed as NOT installed...:crazy:
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By Amper Sand - 3 Years Ago
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Thanks, @animagic, I'm almost sure this is/was my case too.
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By facr73 - 3 Years Ago
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Same here. It says Not Installed
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By Peter (RL) - 3 Years Ago
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Thanks you all for reporting this issue. I have passed it on for further investigation. I will update again when more is known.
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By Peter (RL) - 3 Years Ago
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UPDATE: We have found the problem and a new version of the Hub will be available in the coming days to correct the issue. Thanks again for the quick notification.
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By wendyluvscatz - 3 Years Ago
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I started a thread about iC6 etc before I saw thus
just adding as nobody likely to look there
I hope authentication continues to work as I would be most upset if my software and assets stopped working
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By wires - 3 Years Ago
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Peter (RL) (8/27/2022)
UPDATE: We have found the problem and a new version of the Hub will be available in the coming days to correct the issue. Thanks again for the quick notification.
Being once again overwhelmed by your superior lightning responses to our daily woes I will await the arrival of the promised solution with the excitement and expatiations due such an event before consenting to an update. ;):):Whistling:
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By Amper Sand - 3 Years Ago
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Peter (RL) (8/27/2022)
UPDATE: We have found the problem and a new version of the Hub will be available in the coming days to correct the issue. Thanks again for the quick notification.
Got today the latest Hub update (4.1.6830.1), the 3DXchange is back on installed section.
Thanks!
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By Peter (RL) - 3 Years Ago
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Amper Sand (8/31/2022)
Peter (RL) (8/27/2022)
UPDATE: We have found the problem and a new version of the Hub will be available in the coming days to correct the issue. Thanks again for the quick notification.Got today the latest Hub update (4.1.6830.1), the 3DXchange is back on installed section. Thanks!
Thanks for letting us know. :)
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