Thanks for the replies everyone. Unfortunately, Reallusion's site is just too confusing and off-putting, so I went with Daz 3D instead for 3D work.



"I know you feel these are the worst of times. I do believe it's true. When people lock their doors, and hide inside... rumor has it it's the end of Paradise."
-Styx

Finally solved! :D:D:D:D

The technical support finally contact me a few minutes ago, and they confirm that my account was blocked for security reasons after serveral tries, where my card was rejected. So they unblock my account and I was able to enter new payment data and finalize my order.  Thank you for your support messages. It is important to know when these things happend, may be this post can help others that could get the same problem.

bye

:):):)

Maybe your login is incorrect. Log out and then log in. Or change your password and try again. Your Reallusion credentials could be corrupt.

:( 
Perhaps it is unusual this behavior, but I cannot try Paypal or a different credit cart, because the message appears before I can write/modify my payment information. The payment form starts showing but inmediately changes to show this message ("Your request couldn't be processed at this time.If you encounter this message more than once, please contact us, and we'll do our best to help". I note that the message is linked to this adress https://store.reallusion.com/Errors/PageNotFound.aspx?error=744.

So, this messege triggers everytime I press the button "checkout", and It is sad, but everything else is blocked, while I cannot fix this issue.
I placed a more detailed ticket describing this issue in the Support Service from Reallusion, regarding purchases, I am still waiting an answer.

What I've tried:
1. Make the purchase from different computers,
2. Erase all my history (even cokies and data from sites) from the browser
3. Restart my router or modifying my dynamic IP
4. Change my password in my personal account
5. Modify the items in the chart.
6. Also I tried a different browser (Firefox, Safari, Microsoft Edge) and disabling adblockers or the antivirus.

Nothing is working, the message still shows. That is the reason becasue I think is an issue related with my account. Perhaps something in the database, regarding my account became corrupted. :(:(:(:(
It's sad but I'm supposed to be a Premium plus member due to my past purchases, but I can't complete this one for just $ 59

If you belong to Paypal, you can pay with your credit card through them.

Yes, I am aware that the problem was caused because the credit card, but in this moment the situation is that, in the chart every time I press the button to checking out, this message appears, “ Your request couldn't be processed at this time”, so I am no having oppoortunity to write my payment data or try other card. 

It seems more likely that this problem is caused by the credit card (bank related).

For example, the first time I made a purchase from the RL site, the bank automatically blocked my card. They opened it 4 hours after the phone call. Now that it is registered with the bank, it is no longer a problem.

You can try with another credit card if possible.


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Yes, I hope to have an answer today as offers are ending. I placed my question at costumer support, but still I have no answer.  I wonder if my order form was blocked after many unsuccessful tries yesterday. I tested from other computer and even restarting my router (in order to change my dynamic ip) but the same message appears, so it seems an issue related with my account.  I made many acquisitions before, this is the first time it fails.  

Hi...

I'm not aware of any problems at the moment, so it might have been a temporary issue. However, if you do still have problems purchasing, please contact Customer Support using the link below. Thanks.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi...

As your own screenshot shows, for Content purchases it is only selected items in the 2 for 50% offer. So as others have already explained "Beard & Brows Builder" is content and not included in the current offer. Plug-ins like SkinGen are classified as software so are included in the Software Store offer.

                                                                

Peter
Forum Administrator

www.reallusion.com