When Character Creator 3 first launches after the update it has a lot of converting to do to your existing content. If you have a lot of content such as morphs then this can take some time and you may see a "Not Responding" message while this is happening. Do give CC3 time to complete the updates.

Also, do check your graphics drivers are up to date. This is very important after the update and may resolve the problem.


                                                                

Peter
Forum Administrator

www.reallusion.com

Have you previously purchased the Essential Morphs & Skin pack?

If so this pack will have been updated when first launching Character Creator 3.3. Do try going to Help > Activate Purchased Items or Activate Entire Library to see if it helps.

If it doesn't help, try installing the "CC Essentials Morph & Skin For CC3" from the Smart Gallery again. This should resolve the problem.


                                                                

Peter
Forum Administrator

www.reallusion.com

I am having a serious issue with GOZ.

I was working for a long time on a character on ZBrush based on the previous CC3 Base.

Now that I have updated my software to v 3.3, which defaults to the new CC3 Base+, Character Creator does not recognize my model any more (imports the parts as cloths or accessories).

What can I do about it?

Hi and thank you for your help,

No I didn't purchase the essential morphs. I never managed to get rid of it after doing the trial version (I still have the purple sliders everywhere). Though they never prevented me from exporting my characters as long as I left them on 0. For some reason the update changed the value of these two sliders (or they were turned into essential only sliders?) and even if I change them to 0 now it doesn't remove the watermark.

I tried the "activate entire library" and it didn't work. I also can't reinstall the essential morphs as I didn't buy them, so I'm still stuck :s

Hi.

I have problems with the new CC3 update.
IClone is ok as seen in the next picture74% of original size (was 676x573) - Click to enlarge


The CC3 is my real problem. If anyone had the same issue and knows how to solve it please share.
After update my CC3 always crashes and the screen is like the one in the next image:
74% of original size (was 676x573) - Click to enlarge

It's a blank screen. And after a while it crashes.
I tried to reinstall the program, first from the hub and then manually. The result was always the same.
I unistall all the plugins, also tried to reinstall in different locations but no good either.

Then I tried to send an avatar from IClone to CC3 and it starts loading but then it gives an error "Failed to load the file"
 74% of original size (was 676x573) - Click to enlarge

Finally I went to see the Windows log files (View reliability and Event Viewer) and got the follwoing messages.
74% of original size (was 676x573) - Click to enlarge
74% of original size (was 676x573) - Click to enlarge

What I did next was reinstall the  Visual C++ Redis. 2013 with the same outcome.
The weired thing is. IClone is ok but not CC3 and any help would be great. I have also bought the Ultimate Digital Human Add-on 4-in-1 Bundle and now I can't even use the normal CC3 program.


Thanks in advance.
facr

I updated my drivers, as Peter suggested (I hadn't realised it had been so long!) and now CC 3.3 loads up. But I'm also now having the same problem as Facr73.

Hi Facr... Have you tried updating your graphics drivers. White screens like that are often a sign of driver issues.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi, Peter.

Yes, I did all that. I tried all Geforce Drivers (Studio/Game).
My actual driver is Studio Driver 451.77

The strange thing is IClone runs ok. 

Thanks.

No more Jade, or Zane, clothing compatible now? I have Jade's belt to one of my character's outfits for my movie, and now it no longer isn't working. I uninstalled it and reinstalled it through Smart Gallery and I still got this watermark in the image.

Can we not use these anymore? 
74% of original size (was 676x573) - Click to enlarge

Good Day
I upgraded the software via the hub and started the program. The program loads and then and a second later the computer crashes and I get the Blue Screen of Death.  I updated the Nvidia Drivers and the problem reoccurs.
I am in a crucial stage of a project and I desperately need this to work