Hi edh

Not only Character Creator, but iClone also no need input serial number anymore, and the install process became easy if you reinstall it from Hub.

Thanks for your answer.
Greets from Germany
Postfrosch



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The Reallusion Hub does not work correctly. My Internet is connected, but I get this message_________________________________________________________________________________
edh, thanks a lot for your advice! i did it!i logget out and restarted my computer and now everything is all right

Hi, try logout and login in Reallusion Hub

Hello! I have this problem too. I wait for the help from support service

I got this error

"SN error code 6" when trying to open CC3 Pipeline

not.
. I was able to install CC 3, the resource package and CC 3 pipeline Extension. CC 3 runs perfectly and is also executed as a pipeline version (LOD etc). Only a serial number was never requested by me.
The SN which is displayed in the start screen of the CC is that of CC 3 (my user account)
Under CC 3 Pipeline the SN is displayed which was sent to me by RL upon purchase (and which I never entered hbzw it was never required)

Is everything somehow strange. I am still waiting for an answer to this strange behavior during the installation.
Since the CC yes work I do not want to uninstall and thus complain the error code.

Greets from Germany
Postfrosch

To make it clear again:

With me runs CC3 pipeline (apparently) without problems
I have NOT received the error code 6
I did not enter a serial number when installing "CC 3 pipeline extension" noich was requested one.
The entry of a serial number was and is not requested at the start of CC 3 even now

My HUB statement also looks like this:

My user account looks like this:

The serial number which is in the start window of CC 3
is the user account of CC 3 (not CC3 pipeline extension)

My problem is that I do not know if CC 3 pipeline extensionse is now registered with RL,
or if I want to uninstall CC3 incl ResourcePack and CC 3 pipeline extension and then reinstall it.

I would be very grateful for an answer from RL

With friendly greetings
from Germany
Postfrosch

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@gordryd: Thanks for the post. I have also fixed my install problem as well ( without any useful support from RL, but that is another issue ) but I took a different approach than you: 
I could install CC3 ok, ( thru the "HUB " ) but when i installed the Pipeline ext the " HUB" would continually tell me i was not connected to the internet ( A problem a number of others have experienced as well ) so i tried without the hub and would always get the serial number error code as if it could not/would not verify the serial number. 
Finally I used Revo Pro Un-installer and  completely un-installed the hub and all associated registry entries , download a fresh copy of the hub and in the meantime i had installed a trail version of the Pipeline Ext to be able to check it out....so after a fresh install of the Hub, it recognized my trail version and asked if I wanted to upgrade, well, knowing i have a purchased copy in my order and product registration I gave it a try, lo and behold it downloaded and installed the Pipeline edition and Yes, it actually works, BUT, the serial number it has assigned is NOT the same as what was issued to me originally by RL. But frankly I do not FCare. I am just glad that after a 30 hour experiment the Dam thing works, my IRay plugin works, all the content upgrades ( The CC Essentials PKG ) down loaded and updated thru the HUB , and 3DExch and IClone 7 are updated. I have not played with it much yet, ( CC3 ) But my first impressions of the IRay plugin are Good, although it seems a bit slow compared to say a typical IRay render in Daz3D. No time for further exploration - I am knee deep in paying Shadow of the TombRaider - What an excellent game 100% happy with that. :):) Good luck to you and thanks again for the update, all these will hopefully help others  that are having the same issues.;)

Davev and others experiencing the "SN error" problem when starting CC3:  I had the same problem and just experienced again after re-booting and re-starting.  Then I un-installed iRay and tried CC3 and it worked!  The strange thing is it assigned a new SN (not the one that RL gave me during pre-order), but at least I can used the program now.  I also re-installed iRay (after completing start-up successfully in CC3) and everything seems to be working OK.  Give it a try!

Reallusion Certified Director / Reallusion Best Visual Award / Reallusion Certified Content Developer
See all the G-Tools Plug-Ins available for iClone here: G-Tools Plug-Ins

I just wanted to add that if any of the other people that experienced this same "Serial number code 8" problem have figured out a work around or learned from RL support how to resolve this please let me know. I have a support ticket open as well but RL has been unable to provide me with a solution. I have spent 20 hrs trying to install a simple 3d program with a serial provided.
thanks a bunch

Although it doesn't make sense, what I do is also register at my member page (Register Product). That seems to take care of a number of issues (or used too).

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