I have only one little question:
When I ordered CC 3 pipeline with the pre-order,
I've got a serial number from RL for that.
I have just installed the HUB CC 3 and dpe CC 3 pipeline extension.
However, I did not have to specify the serial number during the installation
There is also no note obe I have now only a trial version
In my user account is a different number than the notes I received when buying. Under the CC 3 is displayed with "Activated Number" with "0"

Also in the hub only CC 3 pipeline extension is displayed as a program (not the CC 3)

Somehow strange.

One more question:
Do I have to copy my custom content myself into the custom folder of CC 3.
When changing from CC 1.5 to CC2, there was a function for it

Greets from Germany

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Hi Postfrosch

Character Creator 3 doesn't request a serial number but you should have needed to enter one for the Pipeline extension.

When you install Character Creator 3 it should have prompted you to copy over your content from Character Creator 2. Did it not do that for you?

For the issues with the Reallusion Hub we will check this out and try and get things resolved as soon as possible.


                                                                

Peter
Forum Administrator

www.reallusion.com

Mine didn't do either. I'll try reinstalling CC3.

What didn't it do? Do you mean prompting to copy over your old content?


                                                                

Peter
Forum Administrator

www.reallusion.com

Based on the conversation it sounds like CC3 is available for download. Is that correct?

It didn't ask for my key or prompt me to copy over old content.

Hi Postfrosch

Character Creator 3 doesn't request a serial number but you should have needed to enter one for the Pipeline extension.
No,.......But after installation I get a : "Get new serial number error code:6 please contact support.
when starting cc3.
great now the 3 day wait to hear from support since you cannot simply CALL a support person and get it fixed in a 1/2 hour, instead a 3 day process and that assumes it even gets done in the first communication. I have done this before and it was a week long process. 

I'm having exactly same issue.

CyberpowerPC, 64 GB Ram, 64bit Windows 10 Pro, Intel Core i9-10980XE 18 Core CPU,  ASUS TUF X299 Mark 1 Motherboard, ROG-STRIX-RTX2080TI-O11G-GAMING graphics card, Toshiba 3TB hard drive, 3 x Seagate 3TB hard drives, RAGNAROK 801 Full Tower, LEPA G1600 1600W power supply, Killer WI-FI 6,  ASUS PA329Q 32" 4K/UHD IPS Monitor.

Yea, I submitted a support ticket so maybe within another 3-4 days I'll actually be able to use CC3!
I am in no way fond of their support system..

When you install Character Creator 3 it should have prompted you to copy over your content from Character Creator 2. Did it not do that for you?

No

but you should have needed to enter one for the Pipeline extension.

No

.But after installation I get a : "Get new serial number error code:6 please contact support.
when starting cc3.

No

For me is a serial number in the start screen of CC 3 pipeline
but I did not enter any - I did not get a request
But it is not the serial number I got notified when buying
Greets from Germany
Postfrosch



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