Great to hear Indigo export is now working correctly. Thanks for letting us know. :)


                                                                

Peter
Forum Administrator

www.reallusion.com

PROBLEM FIXED THANK YOU REALLUSION FOR YOUR PROMPT ACTION ON THIS ISSUE !!!!!!! YAY !!!!!!!!!!!

I understand Roberto and thank you for your reply and I will take your advice . I will be saving my work much more often. Sorry to complain . I do not wan't to get the reputation of an unreasonable person . I was just very frustrated at the time I lost my work . Hope the new update fixes the problem :-)
Kindest regards 

D.Sikora

Asking a company to compensate all their customers in case a bug is introduced is simply unrealistic.
You can get a compensation only if you have a signed agreement with them that protects you from this kind of situations.
For big business it happens and sometimes the business does not take off exactly because the requested penalties are too high.

RL promised to solve the issues (Indigo and Timeline) in 1 week from the new update release: I am happy with it.

last word of notice: Job (Animagic) created a system restore point before the update... very wise approach!

GOLDEN RULES:

1. save every "N" minutes your work, not every N hours ;-)
2. if your project targets a business and you have a deadline with a customer, unless the new update solves a severe blocking point, do not update, or at least follow rule nr. 3
3. Always make a restore point before any SW, driver, or Windows updates

Cheers

  Roberto

My PC:
OS: Windows 10 Pro English 64-bit / CPU: Intel i7-9700 3.6GHz / MB: ASUS ROG Strix Z390  RAM: 32GB DDR4 2.6GHz / HD: 2TB+3TB  /  SSD: 2x512GB Samsung 860 EVO + 1x2TB Samsung
VB: Palit GTX2080 TI GamingPro 11GB / AB: embedded in the MB and VB (audio from the MOTU M4 I/F) / DirectX: 12

Ok great I look forward to the patch coming out tomorrow or the next day . I just found out indigo also crashes when I try and change any settings , not just for image sequences but also for still images so it really is good for nothing but a headache and still cost me a pretty penny so an apology from reallusion is really not a form of compensation. I tried to change the resolution for a still images render in indigo setting within iclone plugin and yet again the program crashed and dissapeared , my work was once again lost and not able to be retrieved  . The fact that it does not even crash properly (meaning there is no way to restore the work I lost) is a really really big problem . I think a refund for the software is in order as compensation/credit for the huge mess around and loss of work . I paid for working software . I watched Kai's tutorials on youtube which inspired me to purchase indigo suite . It worked perfectly for him and mislead me to think it would work for rmyself.  One member suggested he reinstalled the iclone pro and the promblem was solved . If I had a dollar for every time I had to reinstall this software to try and solve a bug I would have like $120 . I spend a lot of time installing freebies and what not . I dont want to spend another whole day trying to solve reallusions problems free of charge. All that aside I still love the software from reallusion regardless of the buggy unrealiable products. Im am a lifetime customer and will work through all the problems as they arise with reallusion as I understand new software does have bugs. But I really think reallusion should do more than just apologize and think that is a satisfactory compensation for all the time and headaches they have caused . At least call them beta versions if you know they are full of bugs . They are obviously not tested properly before they are sold. 

Sorry to have to call you out Reallusion , I still love your work and will remain a loyal customer regardless of the problems. 

Regards 

Django Sikora (workhorse)

                                                                

Peter
Forum Administrator

www.reallusion.com

I had this problem and fixed it with a reinstall of iClone.


Geoffrey James
Intel Core i9-9980XE 18 Cores @ 4.5GHz, 128GB @ 3000MHZ, 2 NVIDIA® TITAN RTX, 512GB SSD, 2TB SSD, 10TB HDD, 1200 Watt PS, Viewsonic 43" 4K. 

Thank you wires for the insight . I really really appreciate it . I just received an email from  reallusion telling me that there wil be an update patch ready on tuesday or wensday to fix this problem . Fingers crossed hope it works . here is the email below . 

Dear Django,

Thank you for contacting Reallusion.

We are very sorry to hear you are experiencing problems with Indigo RT and have not been able to get any help yet. 

Please be aware that the best and quickest way to get support is to use our support system (link below). You will receive a reply within 48 hours (Monday to Friday).

http://www.reallusion.com/CustomerSupport/user/FAQList.aspx

Regarding your Indigo issues, unfortunately we are aware of these issues and plan to fix them in a patch on this coming Tuesday or Wednesday.

We do sincerely apologise for the inconvenience this issue has caused and hope to have it resolved very soon. As soon as the patch is ready I will contact you again to let you know.

Thank you.

Please feel free to let us know if you have any further questions.

Best Regards
Peter
Technical Support
Reallusion Inc.

Best regards,

Reallusion Support Team

@workhorse


Since the Feedback Tracker is not a discussion area I'm replying to your comments/questions here.

Im really looking forward to some type of fix as i'm so very exited to see what my iclone projects look like using the indigo renderer.

There are many, many posts regarding Indigo renders from iClone, and the bottom line is that Indigo is not suitable for rendering image sequences using the RL plugin. You can view these posts by taking a look in the Indigo Render section of the Forum.

Is there any way I can install a beta version or something until the bug is fixed ?

Glare have a Beta test still running for Indigo 4, but this version has never been tested/certified for use with the RL plugin and iClone. Being a Beta it is still showing problems with some other applications, but you can read more about it on the Indigo Forums.

The bottom line among almost all users here is that Indigo is great for stills, and nothing else. This is also why hardly anyone noticed the crashing. I only confirmed it after reading your post on the subject and trying it out.


Gerry

---

System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

I can confirm this issue with Indigo RT, and have added comments in the Feedback Tracker.

Gerry

---

System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.