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By workhorse - 9 Years Ago
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hi guys my iclone 6.52 crashes without an error message (sometimes with crash message sometimes with no message and it just closes) Im trying to change the indigo setting to Range and as soon as I press the range button it crashes every time . This is very frustrating as I just purchased over a thousand dollars worth of software off you . I have also send 5 emails to sales@reallusion.com explaining my issue and I have had no response at all . i7 with 16g and 4gb ge force
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By mariusjensen01 - 9 Years Ago
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I have the same problem. Change in Indigo settings and IC crash. I also have timeline problems after the latest update. I can not use IC before this is solved.
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By workhorse - 9 Years Ago
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I purchased the $699 bundle along with some other purchases . I then accidently purchased a second copy of 3dxchanhge pipeline by accident costing me around $300 . I have sent them 6 emails and waited over a week and they will have not even responded to my emails. Then this indigo render issue has made things even worse for me and im unable to complete my work and unable to get paid by my boss . Im very dissapointed in the customer service of Reallusion . Please get back to me Reallusion or I will be looking to refund my entire purchase and use another company . Why has nobody replied to the 5 emails I send to sales@reallusion.com over the past 7 days. Your bad customer service is costing me money and I have children to feed and rent to pay.
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By GFXRTist - 9 Years Ago
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Same issues here as well. No mater what I click within the Indigo settings, iClone crashes. I have tried different scene files as well. :-(
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By justaviking - 9 Years Ago
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Try contacting SUPPORT.
Details available via this post: https://forum.reallusion.com/FindPost299290.aspx
Good, and let us know how it turns out.
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By workhorse - 9 Years Ago
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I have contacted support with the issue, hopefully I dont have to wait another week to get a response. If any members that have solved this problem or know what may fix it please help us ! , Thanks
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By wires - 9 Years Ago
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I can confirm this issue with Indigo RT, and have added comments in the Feedback Tracker.
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By wires - 9 Years Ago
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@workhorse
Since the Feedback Tracker is not a discussion area I'm replying to your comments/questions here.
Im really looking forward to some type of fix as i'm so very exited to see what my iclone projects look like using the indigo renderer.
There are many, many posts regarding Indigo renders from iClone, and the bottom line is that Indigo is not suitable for rendering image sequences using the RL plugin. You can view these posts by taking a look in the Indigo Render section of the Forum.
Is there any way I can install a beta version or something until the bug is fixed ?
Glare have a Beta test still running for Indigo 4, but this version has never been tested/certified for use with the RL plugin and iClone. Being a Beta it is still showing problems with some other applications, but you can read more about it on the Indigo Forums.
The bottom line among almost all users here is that Indigo is great for stills, and nothing else. This is also why hardly anyone noticed the crashing. I only confirmed it after reading your post on the subject and trying it out.
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By workhorse - 9 Years Ago
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Thank you wires for the insight . I really really appreciate it . I just received an email from reallusion telling me that there wil be an update patch ready on tuesday or wensday to fix this problem . Fingers crossed hope it works . here is the email below .
Dear Django,
Thank you for contacting Reallusion.
We are very sorry to hear you are experiencing problems with Indigo RT and have not been able to get any help yet.
Please be aware that the best and quickest way to get support is to use our support system (link below). You will receive a reply within 48 hours (Monday to Friday).
http://www.reallusion.com/CustomerSupport/user/FAQList.aspx
Regarding your Indigo issues, unfortunately we are aware of these issues and plan to fix them in a patch on this coming Tuesday or Wednesday.
We do sincerely apologise for the inconvenience this issue has caused and hope to have it resolved very soon. As soon as the patch is ready I will contact you again to let you know.
Thank you.
Please feel free to let us know if you have any further questions.
Best Regards
Peter
Technical Support
Reallusion Inc.
Best regards,
Reallusion Support Team
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By Geoffrey James - 9 Years Ago
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I had this problem and fixed it with a reinstall of iClone.
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By Peter (RL) - 9 Years Ago
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workhorse (10/30/2016)
hi guys my iclone 6.52 crashes without an error message (sometimes with crash message sometimes with no message and it just closes) Im trying to change the indigo setting to Range and as soon as I press the range button it crashes every time . This is very frustrating as I just purchased over a thousand dollars worth of software off you . I have also send 5 emails to sales@reallusion.com explaining my issue and I have had no response at all . i7 with 16g and 4gb ge force We are very sorry about the problems with Indigo RT. We are aware of an issue since the 6.52 update where changing Indigo settings will cause a crash. As we have now isolated the issue we plan to fix it in a patch this coming Tuesday or Wednesday. Please accept our apologies for the inconvenience this issue has caused you. Regarding sending emails for support, this is not advised as it will delay getting a reply. The best way to get support is to use the Support Form below. You will then get a reply within 48 hours (Monday to Friday). Thanks. http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx |
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By workhorse - 9 Years Ago
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Ok great I look forward to the patch coming out tomorrow or the next day . I just found out indigo also crashes when I try and change any settings , not just for image sequences but also for still images so it really is good for nothing but a headache and still cost me a pretty penny so an apology from reallusion is really not a form of compensation. I tried to change the resolution for a still images render in indigo setting within iclone plugin and yet again the program crashed and dissapeared , my work was once again lost and not able to be retrieved . The fact that it does not even crash properly (meaning there is no way to restore the work I lost) is a really really big problem . I think a refund for the software is in order as compensation/credit for the huge mess around and loss of work . I paid for working software . I watched Kai's tutorials on youtube which inspired me to purchase indigo suite . It worked perfectly for him and mislead me to think it would work for rmyself. One member suggested he reinstalled the iclone pro and the promblem was solved . If I had a dollar for every time I had to reinstall this software to try and solve a bug I would have like $120 . I spend a lot of time installing freebies and what not . I dont want to spend another whole day trying to solve reallusions problems free of charge. All that aside I still love the software from reallusion regardless of the buggy unrealiable products. Im am a lifetime customer and will work through all the problems as they arise with reallusion as I understand new software does have bugs. But I really think reallusion should do more than just apologize and think that is a satisfactory compensation for all the time and headaches they have caused . At least call them beta versions if you know they are full of bugs . They are obviously not tested properly before they are sold.
Sorry to have to call you out Reallusion , I still love your work and will remain a loyal customer regardless of the problems.
Regards
Django Sikora (workhorse)
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By RobertoColombo - 9 Years Ago
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Asking a company to compensate all their customers in case a bug is introduced is simply unrealistic.
You can get a compensation only if you have a signed agreement with them that protects you from this kind of situations.
For big business it happens and sometimes the business does not take off exactly because the requested penalties are too high.
RL promised to solve the issues (Indigo and Timeline) in 1 week from the new update release: I am happy with it.
last word of notice: Job (Animagic) created a system restore point before the update... very wise approach!
GOLDEN RULES:
1. save every "N" minutes your work, not every N hours ;-)
2. if your project targets a business and you have a deadline with a customer, unless the new update solves a severe blocking point, do not update, or at least follow rule nr. 3
3. Always make a restore point before any SW, driver, or Windows updates
Cheers
Roberto
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By workhorse - 9 Years Ago
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I understand Roberto and thank you for your reply and I will take your advice . I will be saving my work much more often. Sorry to complain . I do not wan't to get the reputation of an unreasonable person . I was just very frustrated at the time I lost my work . Hope the new update fixes the problem :-)
Kindest regards
D.Sikora
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By workhorse - 9 Years Ago
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PROBLEM FIXED THANK YOU REALLUSION FOR YOUR PROMPT ACTION ON THIS ISSUE !!!!!!! YAY !!!!!!!!!!!
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By Peter (RL) - 9 Years Ago
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workhorse (11/1/2016)
PROBLEM FIXED THANK YOU REALLUSION FOR YOUR PROMPT ACTION ON THIS ISSUE !!!!!!! YAY !!!!!!!!!!!
Great to hear Indigo export is now working correctly. Thanks for letting us know. :)
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