"Why isn't this information printed in large, bold, red type on the product page?"


This is a good question, which didn't receive an adequate answer. 

It's understandable that there can be unavoidable technical limitations to any product.  It's not understandable that such limitations are not disclosed upfront.   I shouldn't be learning about the above issues from a frustrated user, I should be learning about them directly from RL on the sales page. 

Imho, the 3D industry as a whole just isn't ready for prime time yet.  I see these kind of data management problems everywhere I go in 3D land.  One very efficient solution to all such problems can be to hang back from the cutting edge, be patient, and wait for 3D to mature.  Let someone else fund the developer learning curve.

Hello Peter,
YES!!! Installed the Beta downloader etc etc and all is now ok.

Thanks and Cheers

We have a new Beta version of the Content Downloader available. This should resolve the problem with the Realistic Human 100 pack.

Please download and install using the link below. Then install the pack again which should resolve the problem.

http://file.reallusion.com/Downloader217_Enu.exe

Note: This is still a Beta release so we can't guarantee it is issue free. Only download if you are having watermark problems with recently released packs.


                                                                

Peter
Forum Administrator

www.reallusion.com

Just purchased the realistic human 100 pack, and have the same problem with watermark. Never had this problem with any other purchases. There must be some way to patch the problem ?

Just a thought...............if the pack was placed into the template folder of the three programs.., would this work???

                                                                

Peter
Forum Administrator

www.reallusion.com

I agree VirtualMedia, I have no problem with protecting content, validation of content needs to be put in an encrypted user license file and updated by RLDownloader when we purchase content, I thought this was the way it worked already but there's obviously a problem there, and content should never be released until DRM has been fully implemented to be recognized by the user's license files, as in RLHeads for example, this would solve all these aggravating watermark issues, in my opinion, but I've been wrong before lol! :P


Dell XPS 8900, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s), 16 GB RAM, - 4 GB GeForce GTX 745, NVIDIA compatible.
Acer Aspire V Nitro Laptop,  2.5GHz Intel Core i5-7300HQ processor with 6MB cache,  256GB solid state drive, 16GB Ram,  4 GB NVIDIA GeForce GTX 1050 Ti graphics.

I'm with you Snarp Farkle  - Great username - btw

I completely understand protecting IP, and would despise people who would pirate and use RL content and not contribute to the development of it. However there needs to be a way to protect their content that's less aggravating for their customers.


Virtual Media® / VTV® / The Virtual Entertainment Network...
http://VTVLive.com

Dell XPS 8900, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s), 16 GB RAM, - 4 GB GeForce GTX 745, NVIDIA compatible.
Acer Aspire V Nitro Laptop,  2.5GHz Intel Core i5-7300HQ processor with 6MB cache,  256GB solid state drive, 16GB Ram,  4 GB NVIDIA GeForce GTX 1050 Ti graphics.

But now there's a "NEW" yellow marker on the thumbnail and when I load it I get a water mark, in the modify section it shows the base eyes and base teeth as needing purchased!  One click and or activating does absolutely nothing and I can no longer use this avatar in CC without first sending it to CC from iClone!  What the...







This process takes way too long to complete and doesn't make me a happy camper that I can not use content that I paid for in CC or the avatars that I've already been using. :(


Dell XPS 8900, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s), 16 GB RAM, - 4 GB GeForce GTX 745, NVIDIA compatible.
Acer Aspire V Nitro Laptop,  2.5GHz Intel Core i5-7300HQ processor with 6MB cache,  256GB solid state drive, 16GB Ram,  4 GB NVIDIA GeForce GTX 1050 Ti graphics.

I have railed against the RL DRM policy so many times I feel like it's gave a number of members a horrible impression of me.  I admit I tend to react, then re-evaluate, but there have been numerous occasions when I'd be in a coffee shop or hotel lobby.. working on a IC project and felt humiliated when people would walk by and it looked like I was a cheapskate using trial-ware.

I'm security conscious and don't like to disable my firewall when using public wifi.  So I'm either aggravated and humiliated with watermarks plastered all over my projects or paranoid about someone stealing my online credentials.

I refused to purchase the realistic humans pack because of this and is another example of how RL's militant DRM policy is effecting their bottom line. 

I can't say enough about how patient and helpful Peter has been helping us resolve these issues, but RL really needs to re-evaluate how they treat their customers.  I'm fine with activating all content and having it tied to a PC. But contacting the mothership every single time we use a product we've purchased is NOT COOL!


Virtual Media® / VTV® / The Virtual Entertainment Network...
http://VTVLive.com