There shouldn't be any problems using avatars such as Trey, Dylan, Jana etc if you have the latest build of iClone which is 4.3.1929.1. I have tested those avatars and have been unable to reproduce the problems you are having.

Also the issues mentioned by Zuijlen should also be resolved now since the latest update.

Although it may sound drastic, an uninstall of iClone followed by a fresh install of the latest full installer and resource pack may resolve these issues. You can get the latest build and resource pack from your Account after login (in Bonus & Upgrade).

If you still continue to have problems then I would advise contacting Technical Support using the link below. They will be able to help you further to get this problem fixed.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Hope you get this resolved soon.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi

My follow terrain Icon is always grayed out no matter what I do .. any ideas ?



I Make My Mates Do The CanCan For The Amusement Of Killer Robots:D

My positioning Gizmo disappeared. Last time it happened I turned it off and back on in preferences and it came back. Now it's gone for good.

Win 7, 8gb ram, yada, yada.

Additionally... your manual links broken on the resources page. Where is the manual located now?

http://education.reallusion.com/download.asp

Gizmo Problems -

To try and find a permanent fix for this disappearing Gizmo issue - Reallusion Support is looking for more information from users as to how and when the problem appears.

In particular a description of your workflow at the time of the Gizmo disappearing would be very helpful. In fact the more information you can give the better as it is currently difficult for Support to reproduce this issue internally.

Please supply any information or problematic projects that may cause the Gizmo to disappear to Reallusion Support using the link below.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thank you.

                                                                

Peter
Forum Administrator

www.reallusion.com

I just bought the Lucky toon and the props,and dog1 open fine but any of the other dog motions close down the program???

Hi,

  iClone4 is repeatedly crashing when I try to change the color of ambient lighting, the scene includes 2 plains, water, drop shadows, no HDR and one high resolution diffuse. I don't think this is a problem with the latest version of iClone since I haven't had this problem before.

 I started this scene from scratch three times, it crashed ever time and the last time it froze the program. Any insight into what could be causing this would be greatly appreciated.

 Also, I'm having trouble contacting support, when I click on the link I'm asked to login, I type in my email address and password and it simply asks me to login again. I encountered a similar problem when trying to submit a pack for CCD membership.

Thanks,

Chris

iClone training resources  https://forum.reallusion.com/Topic70771-161-1.aspx

                                                                                               

    

I have this problem too. Change the ambient color and iClone crashes. I have not encountered the problem prior to the most recent upgrade, so I think the bug was introduced with the last upgrade. I think Chris meant to write, "I DO think this is a problem with the latest"

General Picture - animating now to life itself(tm)
Member of Content Wizards

Thank you for the continued feedback regarding issues with iClone4. All reported problems are passed to the iClone team for review but if you have a serious issue that is affecting your use of iClone4 then please contact Reallusion Support using the link below. They will work with you on a one to one basis to help resolve your issues quickly.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thank you.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Chris,

I have tested the Customer Support system and it is working as expected. There may have been a temporary problem that prevented your login previously so please try again to submit your support request.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

My older projects--and even avatars--stuff more than a couple of months old--began to crash iClone sometime after the most recent upgrade. Would you please notify the developers?

I was afraid of losing considerably more by doing an uninstall followed by a re-install, but doing so did allow me to load this older content. I am now at version 4.3.1929 and an update claims this is the latest version. Again, this info ought to get passed to the developers.

Haven't D/L the bonus content yet. Here's a feature request: it would be so great to have the gigantic bonus content split into more manageable packs by category. For instance, 3D Blocks are crucial to me, but some other things are not. This approach would also be much kinder to customers with slow internet connections. ;)

General Picture - animating now to life itself(tm)
Member of Content Wizards