iClone4 - Issues Thread


https://forum.reallusion.com/Topic27563.aspx
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By Peter (RL) - 15 Years Ago
iClone4 - Issues Thread

To better help Reallusion Support deal with any issues or problems you are having with iClone4, please report them here. Give as much information as possible about the problem, including error messages, what you were doing when the error occured etc. Screenshots will also help.

Thanks.

By safegaard - 15 Years Ago
Hi

I cant install the Recourse Pack for iclone 4. I have tried several times and downloaded again and still with no luck. Iclone 4 is running fine and registrated. I get this wierd message:

Some version(s) of Iclone cannot install this resource pack:

IClone v4.0 PRO:
The edition of the Iclone installed in your computer is not compatible with this resource pack.
this resource pack will be terminated.


Whats the problem???Smile

By Johnnie C - 15 Years Ago
Something wrong about "Horse & Tack Theme Pack "Tongue

 

By gizmo - 15 Years Ago
Hi. I cannot access the Horse Characters from the Creature Base, Horse & Tack Pack. The Content Manager File looks like this (i.e., no individual pictures as in the Dragon files):

and I get a message which says this:

So far I have downloaded two Setup.exe files and tried reinstalling two or more times from each after deleting the existing Aviator files. The Dragon aviator works fine. I have also tried ReBooting. Any ideas. Thanks.

(Sorry I posted and then saw the post above).

By Peter (RL) - 15 Years Ago
safegaard (10/7/2009)
Hi

I cant install the Recourse Pack for iclone 4. I have tried several times and downloaded again and still with no luck. Iclone 4 is running fine and registrated. I get this wierd message:

Some version(s) of Iclone cannot install this resource pack:

IClone v4.0 PRO:
The edition of the Iclone installed in your computer is not compatible with this resource pack.
this resource pack will be terminated.


Whats the problem???Smile

I will check this and find out what is going on with the Resoruce Pack (you are not alone). In the meantime have you tried logging into your Account and downloading the Resource Pack from there. If you can, try this and see if it will install. Thanks.

By moviechick - 15 Years Ago
Ditto for me too johnny4mt, mine was just like that. 

I finally got all the rest of the packs loaded ok, but the horses in the horse pack gave me the same result, oddly enough though, the accessories that go with the horses were fine.

I had downloaded all my files from the email from element5 so .....

I did go back to my account page and try to redownload the pack, but the link was broken. BUT hooorahh just tried the link a sec ago and it works, got the pack downloaded, installed and workin like a big fat lucky charm!!!   It's a great day in Justin, Texas!!

Johnny .... you might try this and see if it works for you.  I hope so ... I'll keep my fingers crossed for you.

Jo

By Peter (RL) - 15 Years Ago
@johnny4mt and gizmo,

This could possibly be a faulty installer problem. If you feel you have the patience, I would try downloading again and see if will install correctly now.

And as moviechick has mentioned above, don't forget to try your Account download link if you are using a different link for the pack.

This will be looked into urgently. Thanks for your patience while we get this sorted out.

By gizmo - 15 Years Ago
OK. Thanks Peter. I'm already trying it. Cheers too moviechick. I'll let you know how I get on. Might take a while though. . . the download is very slooooooow. Only about 14.3KB/s at the moment.
By wires - 15 Years Ago
I had the same problem, but re-downloading and installing the pack solved it.
By wires - 15 Years Ago
The GSG-9 Avatar has got something wierd growing out of his neck.w00t

By planetstardragon - 15 Years Ago
I uninstalled and reinstalled ic4 as i said i would, and still got the same error as i made on another thread.

the error where I would load up a custom motion, edit it and tried to add to library as a new file.. it would show progress bar in motions area then it would default to saving the avatar, did the same thing for me for heads.
By wires - 15 Years Ago
It seems that the only way to get rid of the "Trial" tag on anything copied over from iClone 3.2 is to overwrite the file after adding it to a project.
By wires - 15 Years Ago
Lighting different between IC3 and IC4.

Here is a still from a project made in IC3 - the still was taken in IC3

A still from the same project opened in IC4

By wires - 15 Years Ago
Projects made in IC3, and containing no RL content, copied to IC4 have the "Trial" tag attached - only solution is to overwrite the file in IC4.

By Paumanok West - 15 Years Ago
IC4: Lighting behavior of custom eyeballs.

These pictures show unexpected response of custom eyeballs in IC4 to the ambient light.

When the ambient light was default (light grey), the eyeballs exhibited the color of the imported bitmap.

When the ambient light is turned to white, the eyeballs take on this black and white appearance.

When the ambient light is turned to yellow, the eyeballs take on this black and yellow appearance.


By bobdoyle - 15 Years Ago
Having the same issue with the Resource Pack. I have ended up manually copying folders from iClone 3 content so that I have my same characters, etc. It's been kind of a hack job moving things over. I was able to reinstall a lot of my add-ins, but I think a lot of what I was missing is in the Resource pack, which I'm not able to run.
By gizmo - 15 Years Ago
Peter Edwards (10/7/2009)
@johnny4mt and gizmo,

And as moviechick has mentioned above, don't forget to try your Account download link if you are using a different link for the pack.

This will be looked into urgently. Thanks for your patience while we get this sorted out.

Re down loaded from my account page and thats sorted it!!!  And I have to say the horses respond and look much better in iC4. Cheers Peter and moviechick. And a big kiss to moviechick. (Well . . . you have to have some downside's in your day!). (I don't want you to feel left out Peter . . so you can have one too, (in a manly way of course)).

By safegaard - 15 Years Ago
Peter Edwards (10/7/2009)
safegaard (10/7/2009)
Hi

I cant install the Recourse Pack for iclone 4. I have tried several times and downloaded again and still with no luck. Iclone 4 is running fine and registrated. I get this wierd message:

Some version(s) of Iclone cannot install this resource pack:

IClone v4.0 PRO:
The edition of the Iclone installed in your computer is not compatible with this resource pack.
this resource pack will be terminated.


Whats the problem???Smile

I will check this and find out what is going on with the Resoruce Pack (you are not alone). In the meantime have you tried logging into your Account and downloading the Resource Pack from there. If you can, try this and see if it will install. Thanks.

Thank you,- i have tried but it simply doesnt work. Loking forward to a solution.

Best regardsBigGrin

By bluemidget666 - 15 Years Ago
Im sorry if this turnes up twice as I have just posted it but it didnt turn up so I try again.

Problems Im having with IC4.

1:NO drag n drop, I can not drag anything onto the stage, I have to use Apply.

2:I have to click apply several times on both characters and motions to get them to be applied.

3:Horse n Tack horses do not work at all (tho I am re-downloading these).

So right now IC4 is not in workable condition.

But it does look good.

By hurlook - 15 Years Ago
Hello Peter, after two days of testing on two computers 
here's my list of problems:
invalid serial number, but it seems registered ok when i go to my premium account,
all ic 3.2  content imported in IC4 has a watermark or the trial mark 4,  ic 2,5 loads fine.
 All  Reallusion content purchased via Backstage, motions, props, characters etc,,,has a watermark.
Motions purchased in Backstage starting with the letter B ( older motions ) are working fine , motions with the letter C, created for ic3 occupations pack characters,
appear as a trial or with the buy at reallusion message.
Packs working great in ic3, like Dreamgirls, ww 2 pack, Rock band, total materials, Films set props, City Blocks  etc... are just trial in ic4,
if i try to save them a message tells me to buy the content!
Gsg 9 character has problem around the neck, as seen on  another message here.
My Custom projects, hair and motions created in ic 3 appear like trial, all with watermark, so i guess there's some kind of compatibility issues between ic 3 and 4,
 i hope Reallusion will soon release a patch to fix all this mess,

 
All the best,

Stefano

By moviechick - 15 Years Ago
Just out of curiosity what is this GSG-9 Avatar  ya'll keep talking about? I don't see him anywhere.

Duh...never mind I just found him.  I thought he was something included.  My Bad ;}

Thanks, Jo

By Peter (RL) - 15 Years Ago
Thanks everyone for contributing to this thread. Your feedback is extremely helpful in getting all the issues and glitches ironed out as quickly as possible. All the information that is supplied in this thread will be looked at by Support and the iClone team urgently.

For any serious problems that are affecting your use of iClone4 you should contact Customer Support direct for one on one support. As always, please use the Support form below to request assistance.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks. Smile

By aknzrdude - 15 Years Ago
by changing the custom location pointer in iClone 4 to my own location (different drive), i was able to get access to most of my stuff without any issues. the "TRIAL" tag shows up but as as soon as i open or load hte props/accessory/character, it goes away

i loaded a previous project, no problem, then when i loaded another one, i get a
"RAISE LEFT CHEEK" error box pop open and iClone 4 freezes
By aknzrdude - 15 Years Ago
loaded GSG9 - character loaded but with something sticking out of its shoulder see picture

By Sophia - 15 Years Ago
Peter Edwards (10/7/2009)
safegaard (10/7/2009)
Hi

I cant install the Recourse Pack for iclone 4. I have tried several times and downloaded again and still with no luck. Iclone 4 is running fine and registrated. I get this wierd message:

Some version(s) of Iclone cannot install this resource pack:

IClone v4.0 PRO:
The edition of the Iclone installed in your computer is not compatible with this resource pack.
this resource pack will be terminated.


Whats the problem???Smile


I will check this and find out what is going on with the Resoruce Pack (you are not alone). In the meantime have you tried logging into your Account and downloading the Resource Pack from there. If you can, try this and see if it will install. Thanks.


I have the same problem Smile It says it cannot install because it's the wrong version, yes, I did download and install it from my account page. Thanks so much for looking into this Smile
By Peter (RL) - 15 Years Ago
The GSG-9 Character issue is a bug. He will be sent to the Reallusion Doctor who will try and cure him of that strange protrusion. Get well messages do not need to be sent. He's a soldier after all. Tongue
By bluemidget666 - 15 Years Ago
Re-downloading horse n tack fixed the problem (from my account page ) now i doing the same for Ic4 itself to see if that works .... could it be a problem with the content package if that doesnt work ?
By aknzrdude - 15 Years Ago
Peter at least it came out of the neck rather than the ummm, lower part of the anatomy Wink

but i for one am a very happy camper, some minor bugs here and there but certainly not a showstopper by a long shot - so i can continue working on my new movie

here's the trailer of my movie rendered with iClone 4
By Peter (RL) - 15 Years Ago
aknzrdude (10/7/2009)
Peter at least it came out of the neck rather than the ummm, lower part of the anatomy Wink

but i for one am a very happy camper, some minor bugs here and there but certainly not a showstopper by a long shot - so i can continue working on my new movie

here's the trailer of my movie rendered with iClone 4

My goodness Gabe that trailer is incredible. I had to move closer to the monitor as I thought my eyes were deceiving me. Absolutely stunning visuals. All I can say is WOW. w00t

By DELETED2 - 15 Years Ago
I have intermittent Watermarking but only on the scenes I have that use the Medieval Theme Pack , houses, bridges and etc... I open the projects and they're watermarked..... then not  and then are again on each opening and its not patterned!!!!! intermittent!

(Also, I have lost all my Horses. They just up and bolted on the cross over from 3 to 4. Crying  I have two early prototype ones but they only have limited motions.
I have downloaded the horses again but I remember Peter said something about correcting the motions of the horses with scripts in an ancient  Version 3 related post.
I cant find it. Any pointers and I can resolve that one myself.)

Armstrong.

By Mick - 15 Years Ago
Dear users,

About Horse & Tack Theme Pack issue, this problem has been fixed. To solve this issue, you'll need to re-download the installation package of this content pack, and then you are able to re-install them into iClone4.

First of all, you have to login premium member account via the following link.
http://www.reallusion.com/member/program/memberreg.asp

Steps:
1) Login your member: http://www.reallusion.com/member/program/memberreg.asp
2) The version of iClone will show on the web page
3) Click on “Order History” tab
4) You can find Creature Base Horse and Tack and its download link

About the problem of avatar face, I am writing to you that the avatar structure of iClone4 is different from iClone3. iClone4 is more exact than iClone3 inasmuch as iClone4 added various new features. Hence, the problem may occur if iClone4 load the former characters. This issue has been passed to our developing team. We are going to fix this problem soon. Before solving, you can click on Head/Face, and then change the face to avoid this situation.

We apologize for the inconvenience caused.

By wbmccarty - 15 Years Ago
Dr. Einstein's (American History V1_Albert Einstein) hair is red, even with maximum brightness and minimum saturation (see attached image). Since I just now acquired him, I'm unsure whether this is an iClone4 issue or a problem with the product or my use of the product.

Things to try? Workarounds? Thanks!

Cheers,
By brand468 - 15 Years Ago
Hi,

I cant use drag and drop images and video from external files in Iclone4 (i use Windows 7).

Regards

Christer

By brand468 - 15 Years Ago
Hi again,

I find the link to the problem https://forum.reallusion.com/Topic27636-82-1.aspx

so now drag and drop works in Windows 7, Thanks Smile

By Mick - 15 Years Ago
wbmccarty (10/8/2009)
Dr. Einstein's (American History V1_Albert Einstein) hair is red, even with maximum brightness and minimum saturation (see attached image). Since I just now acquired him, I'm unsure whether this is an iClone4 issue or a problem with the product or my use of the product.

Things to try? Workarounds? Thanks!

Cheers,

Hi wbmccarty,

This issue has been passed to our developing team. We are going to check that. If we have any news regarding this issue,we will announce on Reallusion website.

We apologize for the inconvenience caused.

By Bigboss - 15 Years Ago
After installing iClone4.0, adobe photoshop CS2 can not be used with iClone. It works as a standalone but if I try to start it up from iClone, or try to run it when iClone is running, Photoshop crashes. This problem appeared just after installing iC4. I never had any isues prior to installing iC4 and therefore, I am pretty shure it is related.

Furthermore, after installing iC4, the problem percolated to iC3 (was never an issue before) rendering the use of my paint program with iClone non functional. I will try to re-install photoshop this evening.

I suspect iClone 4.0 installer overwrite some of the adobe shared OCX files with a version that is not downwards compatible.

TBC...  

By ingie01 - 15 Years Ago
I have downloaded v.4.0 twice. So many things, where do I start? The lastest download (payed for pro version upgrade from 3.2) does not accept the serial number sent with the download. I have redownloaded the serial number and still no install. This is daja vu from the 3.0 release! Same scrambling to fix what should have been fixed before release. So at this point in time I have a paid for v.4 and paid for packs for 4.0 and I have no product to use. Not only that the reply to customers searching for help is stretching to days if they contact support and dutifuly fill out the form. I haven't received a reply yet from customer support.

I and many others would like the respect of reallusion by not making the paying customers do the beta testing (i know you will say, this is the final release) I paid my bucks where is my finished, working, compatible, enjoyable iClone that I really fell in love with?

I think I will wait untill it all gets straightend out and then down load the real 4.?? in the mean time the $200 plus I paid is not getting any interest. I feel it is a slap in the face! I am extremely satisfied with iClone 3.2, however.

Respectfully ingie01

By planetstardragon - 15 Years Ago
this is actually an old issue that was in ic3, when im editing motions and have the "edit motion layer" panel up, if I start using the slider on the timeline to go frame by frame, the panel randomly disappears / closes.

can you please put an "always on top" check box in it so it can stay put and doesn't auto disappear ?

Smile
By hj - 15 Years Ago
http://www.reallusion.com/iclone/iclone_feature_popVideo.asp
The popVideo can be also brought as motion design elements into iClone. Simply drag and drop popVideo files from the library or from any Windows folder into the iClone preview window, the live or virtual actor can be enhanced with powerful 3D video visual effects.

from any Windows folder into the iClone 4 does not work properly ?????w00t
Inserted is always on the background and not have its own object
for videos and for images




also: Directly turn image or video files into 3D objects.
does not works, Inserted is always on the background and not have its own object

hans
By Mel H - 15 Years Ago
Not sure if iam doing something wrong or not but the move tool no longer moves what is selected.
By wires - 15 Years Ago
Changing the face/head on the GSG-9 Avatar solves the problem of that funny protrusion from the neck.

I haven't had any problems with Drag&Drop, or double clicking to add anything to a scene.

However just about everything that I copied over from IC3 to IC4 is still tagged as "Trial".

By Sophia - 15 Years Ago
Sophia (10/7/2009)
Peter Edwards (10/7/2009)
safegaard (10/7/2009)
Hi

I cant install the Recourse Pack for iclone 4. I have tried several times and downloaded again and still with no luck. Iclone 4 is running fine and registrated. I get this wierd message:

Some version(s) of Iclone cannot install this resource pack:

IClone v4.0 PRO:
The edition of the Iclone installed in your computer is not compatible with this resource pack.
this resource pack will be terminated.


Whats the problem???Smile


I will check this and find out what is going on with the Resoruce Pack (you are not alone). In the meantime have you tried logging into your Account and downloading the Resource Pack from there. If you can, try this and see if it will install. Thanks.


I have the same problem Smile It says it cannot install because it's the wrong version, yes, I did download and install it from my account page. Thanks so much for looking into this Smile


This problem has been solved now Smile I tried again, and this time it was a different file in my account, and worked flawlessly. Thanks!
By shygirl - 15 Years Ago
This is a very slight problem but thought I would mention it.  I load a G3 character created from the G3 Clone Cloth (Petticoat Upper/Gown Lower) and applied a motion.  If I launch the Motion editor and click on Head, I cannot use the rotate or move tool.....notice the blue box is around the waist?

I asked Popeye to try this too.....he can use the rotate on the head but has the same problem when trying to use Move......blue box around the waist.

No big deal!

">

Shy

By planetstardragon - 15 Years Ago
im crashing a lot trying to access the atmosphere, especially when i have particle effects and a movie embedded.

* - i just dropped a note to Nvidia asking them to take a look at ic4 and their driver. some things are running so slow, im sure if my pc were set up in the tech support offices, they would agree something is not right. I just had 1 character, and a basic terrain, geometry to make props 3 videos ..and started trying to play with the new atmosphere and lighting stuff, and my system came to that unbearably slow speed in pixel shading and began crashing. but when i go back quick shading it speeds up 100 pct ( not that it's incredibly fast either ) so i can only speculate that this has got to be some driver type problem thats not working correctly, and I just updated to the latest nvidia driver yesterday. So if its normal to be THAT much slower in pixel shading, and you can't see any of the effects in quick shading, doing effects is a shot in the dark for my system.

I have 1 gig of video ram nvidia Geoforce 9400 GT card, 4 gigs of regular ram, and a 800mhz bus on a 3.2 ghz processor, on a multi media xp system with nothing left to upgrade other than windows 7. I don't think i should be at a grinding halt with 11,641 kb file and a 23,350 face count. so I can only hope thats its an nvidia driver issue.
By DELETED2 - 15 Years Ago
LIGHTING ISSUE...

This is not so much an error or glitch as a "simple" suggestion for superior application of lights.

Seen in the image below, when I am trying to set the lights for things like faces, I am trying to balance them all togetehr in the same intensity.

I can use the preview camera up close but this gives me no reference to the other intensities of other lights in the scene.

TO complimentarily set them all together i need to see things such as faces, as in this example, but, having attached the light to her head, .... you can see the problem.
I cannot see the degree of lighting in her face.

I would suggest that in cases like this we already have a reference point of the bulb, and we can see the light thereby.
The XYZ would be excellent if it appeared in a corner, fixed where we can see ALL FOUR angles of control, and not lose one because it is behind, nor would it obstruct small items and small elements of a take such as this.

I know this is a new feature and I love it. I am simply describing what essentially  hinders work in its current application on set.



What also would be superb, is, in the directional lights control, the sphere would be SO good if it appeared in a corner and NOT in the centre of the screen (again normally covering the point or item being controlled)  as this would speed up and make easier our effort to see the lighting effect.

OR, have the sphere totally disappear when we click on a spine to control the lighting in one direction or another and then APPEAR again when we unclick. THIS way it wouldn't matter if it appears in their face or over the object coz we could SEE our effect.

Tongue OK, you can call me an ungrateful picky bar steward now. Tongue

By DELETED2 - 15 Years Ago
shygirl (10/8/2009)

Shy

OH MY GOD. STOP EVERYTHING ............ I WANT THIS DRESS...
No, har har, NOT for me, wyze-***.... Tongue I can't fill it out properly up top. Wink
That is the most beautiful gown and color.
Whats the link  t' use my new webby credit visa. Tongue

Armstrong.

By bluemidget666 - 15 Years Ago
I have sorted the drag and drop problem. The problem is using 2 monitors on a laptop if Iclone is running on a second external monitor on a laptop that is not set as the primary monitor drag and drop does not work, also it effects facial animation causing distortion.

Hopefully I can stop complaining and start enjoying.

By Peter (RL) - 15 Years Ago
bluemidget666 (10/8/2009)
I have sorted the drag and drop problem. The problem is using 2 monitors on a laptop if Iclone is running on a second external monitor on a laptop that is not set as the primary monitor drag and drop does not work, also it effects facial animation causing distortion.

Hopefully I can stop complaining and start enjoying.

Glad to hear you managed to sort out the problem at last. Thanks for hanging in there. Smile

By DELETED2 - 15 Years Ago
planetstardragon (10/8/2009)
im crashing a lot trying to access the atmosphere, especially when i have particle effects and a movie embedded.............. // ...........I can only hope thats its an nvidia driver issue.

Hi, I didn't see this earlier on.
I have this slow down issue but not on atmospheres, I suffer incredible laggy response from mouse viewchanges on moving the cam. 
My filesize is into gigabytes so I anticipate things being slowish. 50 trees, 20 houses, three characters and a dozen horses etc. Etc.
I run nVidia's top end Monster card 2 gigs plus 4 gigs etc etc etc.

The issue I suffer from is when you try to turn the camera about and look at other parts of the set or, if you like, move the angle viewpoint.
I move the mouse and suddenly everything goes slowly slowly, I have moved the mouse too far and the camera takes about 40 seconds to catch up on a simple 90 degree turn.

The funy thing is, watching the Cards progress and functins, Its processing everything its given instantaneously.
And I thought that was odd.
Visually it wasnt  up to speed. Obviously.

Then I realised that this slpw down only occurs when I press ALT to gain the camera angle control, say, from lighting angle.
Slow down starts.
If I use the normal camera angle system without pressing the ALT button, everything is up to speed.

Only when I press the ALT Button does the camera slow down so far that I have to wait 20 to 40 seconds for it to catch up.

On this I would say it wasn't an nVidia issue, but possibly an iCLone issue. A programmer would be able to understand this better than I.
Armstrong.

By Peter (RL) - 15 Years Ago
Thanks again for the continued feedback. This is really appreciated and very helpful.

Remember though that if you have any urgent problems with iClone4 then please contact Technical Support direct. They will be able to deal with it with you on a one to one basis.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By planetstardragon - 15 Years Ago
yeah, exactly, it's not dedicated to one specific issue, it happens randomly on different panels. sometimes light, sometimes camera, sometimes atmosphere.. this is also why I am guessing why it's a driver issue, ...just before the system suffers a major lag, you see the drives light up.... usually when drives are working that hard and make the lights that active on a drive , its because of the virtual cache....if the virtual cache is working that hard , despite having 5 gigs of hard ram ....it must mean that something is not pipelining the data correctly to the hard ram and over taxing the drive, ...its not just iclone that freezes up....my whole system gets locked up.

Thanks for responding Armstrong, i have so many ideas i want to do, but i often get discouraged from doing them because of this issue since ic3...i was hoping it would have gone away with ic4. A project that i could do in 5 hours turns into a week worth of computer freezing.
By Peter (RL) - 15 Years Ago
shygirl (10/8/2009)
This is a very slight problem but thought I would mention it.  I load a G3 character created from the G3 Clone Cloth (Petticoat Upper/Gown Lower) and applied a motion.  If I launch the Motion editor and click on Head, I cannot use the rotate or move tool.....notice the blue box is around the waist?

I asked Popeye to try this too.....he can use the rotate on the head but has the same problem when trying to use Move......blue box around the waist.

No big deal!

Hi Shy,

have you tried clicking or double clicking on the head when this happens. I have found sometimes the head won't move initally, but by clicking again it normally moves or rotates fine after that.

The blue box is there at the hip to represent the start bone. When the head is yellow, only the bones between the yellow and blue box will move or rotate.

By Peter (RL) - 15 Years Ago
MelHolden (10/8/2009)
Not sure if iam doing something wrong or not but the move tool no longer moves what is selected.

Do you have the Gizmo switched on in preferences? If you do then you use the coloured arrows of the Gizmo to move, or the coloured rings to rotate.

If you turn the Gizmo off in preferences then the move and rotate function will work as it did in iClone3.

By Peter (RL) - 15 Years Ago
ingie01 (10/8/2009)
I have downloaded v.4.0 twice. So many things, where do I start? The lastest download (payed for pro version upgrade from 3.2) does not accept the serial number sent with the download. I have redownloaded the serial number and still no install. This is daja vu from the 3.0 release! Same scrambling to fix what should have been fixed before release. So at this point in time I have a paid for v.4 and paid for packs for 4.0 and I have no product to use. Not only that the reply to customers searching for help is stretching to days if they contact support and dutifuly fill out the form. I haven't received a reply yet from customer support.

I and many others would like the respect of reallusion by not making the paying customers do the beta testing (i know you will say, this is the final release) I paid my bucks where is my finished, working, compatible, enjoyable iClone that I really fell in love with?

I think I will wait untill it all gets straightend out and then down load the real 4.?? in the mean time the $200 plus I paid is not getting any interest. I feel it is a slap in the face! I am extremely satisfied with iClone 3.2, however.

Respectfully ingie01

Hi ingie,

I'm really sorry to hear that you are still encountering problems with your serial number for iClone4 and haven't heard back from Support yet.

I will check with Support to see what is happening with your case. Remember in the meantime to check your spam or junk folders. Many times replies from Support end up in these folders. Thanks.

By aknzrdude - 15 Years Ago

three problems to report today

1) first of all i encountered the same proble m as Shy on the motion layer editor, cannot move the head

2) second problem - i loaded a character, added accessories but cannot delete accessories - even tried detaching then deleting - the accessory stays put

3) opened up a project that had some accessories - they come out black in color - cannot change the color, diffuse, specularity
By Mick - 15 Years Ago
ingie01 (10/8/2009)
I have downloaded v.4.0 twice. So many things, where do I start? The lastest download (payed for pro version upgrade from 3.2) does not accept the serial number sent with the download. I have redownloaded the serial number and still no install. This is daja vu from the 3.0 release! Same scrambling to fix what should have been fixed before release. So at this point in time I have a paid for v.4 and paid for packs for 4.0 and I have no product to use. Not only that the reply to customers searching for help is stretching to days if they contact support and dutifuly fill out the form. I haven't received a reply yet from customer support.

I and many others would like the respect of reallusion by not making the paying customers do the beta testing (i know you will say, this is the final release) I paid my bucks where is my finished, working, compatible, enjoyable iClone that I really fell in love with?

I think I will wait untill it all gets straightend out and then down load the real 4.?? in the mean time the $200 plus I paid is not getting any interest. I feel it is a slap in the face! I am extremely satisfied with iClone 3.2, however.

Respectfully ingie01

Hi ingie01,

We are wondering whether you utilized “Support Form” (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us. We double checked our support form, however, we have not received your enquiry. If you cannot install iClone4, you can contact us through Support Form, and we suggest providing the following information.
1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.

2) We would be grateful if you could capture a screen shot to us when the issue is presenting. If there is any error message, please provide the information of this error message.

We deeply apologize for the inconvenience caused.

By Mick - 15 Years Ago
shygirl (10/8/2009)
This is a very slight problem but thought I would mention it.  I load a G3 character created from the G3 Clone Cloth (Petticoat Upper/Gown Lower) and applied a motion.  If I launch the Motion editor and click on Head, I cannot use the rotate or move tool.....notice the blue box is around the waist?

I asked Popeye to try this too.....he can use the rotate on the head but has the same problem when trying to use Move......blue box around the waist.

No big deal!

Shy

Hi shygirl,

We utilize several environment to followed your description; unfortunately, we cannot repeat your issue. Move or rotate tool works fine if we aunch the motion editor and click on head. You can contact us through “Support Form”: http://www.reallusion.com/CustomerSupport/User/QForm.aspx

In order to help you with your issue, please provide the following information.
1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.

2) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

3) Please provide your avatar file (iAvatar) to us. You may attached it in support form. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

By shygirl - 15 Years Ago
Thanks Mick, all the info you requested has now been sent to Support.

The speedy reply is very much appreciated. Smile

Shy

By Mel H - 15 Years Ago
Is there a way to texture Jimmy Tune.
By Mel H - 15 Years Ago
Can no longer texture G2 faces
By Galfridus - 15 Years Ago
Just spent some time transferring content over to IC4. The Trial mark is a real pain. Is there a quicker way to get rid of it than loading each individual item into the preview window whilst on-line?

These 2 avatars seem to display a problem which does not occur on any of the many others I have.Their faces are detached and remain locked in a fixed position when the avatar is moved.Wink

B214 May Clone Gown face fixed at central position normal height.

B168 Grooms Man face fixed central position on the floor.


Geoff.

By DELETED2 - 15 Years Ago
We DEFINITELY need "constant quality" and 100% Export on FLV format output.

I dont know how the keyframes are set but it seems about every 10 frames or so theres a reset compression jump thing. I used to kill this by disallowing autocompression and using constant quality rather than variable acording to the frames' makeup.

Does thks make sense?

By Sophia - 15 Years Ago
This is only a tiny problem, but I thought I'd report it anyway. One part of the screen is black, as seen in the screenshot. This is consistent and happens every time I open iClone, however when I resize the screen by dragging the divider, the black spot disappears.

By Peter (RL) - 15 Years Ago
thompsongeoff (10/9/2009)
Just spent some time transferring content over to IC4. The Trial mark is a real pain. Is there a quicker way to get rid of it than loading each individual item into the preview window whilst on-line?

These 2 avatars seem to display a problem which does not occur on any of the many others I have.Their faces are detached and remain locked in a fixed position when the avatar is moved.Wink

B214 May Clone Gown face fixed at central position normal height.

B168 Grooms Man face fixed central position on the floor.


Geoff.

While annoying to see, the Trial stamp doesn't affect your use of the content. The messages will go as you use the individual items over time.

The corrupted heads of some older avatars can be corrected by loading a new head as was previously mentioned. This is a good workaround while a fix is found.

By wires - 15 Years Ago
Using the Text Particle in iClone 4 doesn't work.

Here's a screen shot after adding a Text Particle:

After placing a Tick under Show, this is what is shown:

This was done using the files installed with IC4.

The files installed with IC3 work correctly in IC3.

By Galfridus - 15 Years Ago

While annoying to see, the Trial stamp doesn't affect your use of the content. The messages will go as you use the individual items over time.
The corrupted heads of some older avatars can be corrected by loading a new head as was previously mentioned. This is a good workaround while a fix is found.

 
                                                                
Peter Edwards
Forum Moderator

Thanks for the Head “work round” Peter. I hadn't seen a reference to this before but it certainly works.


The trial mark continues to effect the way I work. IClone is installed on my laptop so that I can use it when I'm not at home and connected to the internet. Use of “trial” items when not connected to the internet result in a watermark. Not good for content I have previously paid for and installed on my computer.

Geoff.

 

By aknzrdude - 15 Years Ago
well frustration level is creeping up - it feels this is less stable than iC3 - when it comes to opening iC3 projects, i often get crashes, when i try to replace an avatar - i get a 'Raise Left Cheek' error

spent the better part of the night trying to open projects so i cen render them out but so far my iC4 crashed 20x - yes you heard that - can't get any work done coz of the constant crashing
By Cricky - 15 Years Ago
MelHolden (10/9/2009)
Is there a way to texture Jimmy Tune.


Texture the Skin.

Kind of like the old way of doing G1 characters except the skin areas are defined by region such as Upper, Lower, Shoes, etc., and painting a texture fills that regional area only using the Paint Bucket.

By Cricky - 15 Years Ago
wires (10/10/2009)
Using the Text Particle in iClone 4 doesn't work.

This was done using the files installed with IC4.

The files installed with IC3 work correctly in IC3.


*************************************************************

I know this may be something you've already done, but perhaps you haven't. I re-installed almost every pack again from the original packages...a pain it can be, but it solved the majority of the problems I was having. There were only a few packages which were designed for installation to a different iClone version that would not install, and or would not import or transfer in. Most of my issues have dissolved, and I sent remarks to support directly to allow them time to check the packages that would not cooperate...those I haven't sent, I will.

Screen Shot of the Text Particles I get in iClone is attached...all 3 particles were added at once.
By codewarrior - 15 Years Ago
Fantasy Pack characters have teeth in wrong place and if head is edited even slightly, eyeballs go missing and mouths lose shape.

 

See the teeth in wrong place on import with no editing yet.

After editing eye width very slightly in head->Faces->eyes the eyes dissapear leaving empty sockets. After this, it's impossible to get any eyeballs back. It's not just editing eye width.. any edit to the head will make the eyeballs dissapear. It is not just the Darkonia model. All of the Fantasy Pack models have this problem.

By wires - 15 Years Ago
Cricky,

Since the IC4 Resource Pack was the only one that I hadn't re-installed I went ahead and did it anyway. This seems to have solved at least one problem.

Still more testing to do though - don't you just love Public Betas.Smile

By Cricky - 15 Years Ago
There's always going to be issues of different kinds when animation is involved...getting mad won't get it fixed, so I just exercise patience which I'm not the best at, I'll admit.

Eventually, as others have said, it will get ironed out. I'm sure there was a BETA consensus of things that didn't work listed and fixes applied with the time allowed; it just can't cover all configurations out there...
By Paumanok West - 15 Years Ago
As I mentioned previously somewhere, there is a problem with illumination of eyes. I thought this just applied to my custom eyes, but in fact it also applies to Reallusion eyes. Crying

I'm not clear about what is going on, but it almost seems that eyes respond only to ambient illumination.

This video shows a gradient IBL applied to a toon-textured model, with black ambient light. Self-illumination has been set to 50%. There is very little to be gained by changing the Brightness levels of pupils and whites on these Reallusion eyes--they only get slightly brighter.

The purpose of this posting is to ask for a bugfix. This is definitely the bugfix that right now I would LOVE to see fixed! However, note in passing that the video also hints at a complete toon solution: new and improved, now with toon shadows ! ! ! w00t

By Peter (RL) - 15 Years Ago
thompsongeoff (10/10/2009)
The trial mark continues to effect the way I work. IClone is installed on my laptop so that I can use it when I'm not at home and connected to the internet. Use of “trial” items when not connected to the internet result in a watermark. Not good for content I have previously paid for and installed on my computer.

Sadly an internet connection is required the first time you use content. It only has to be done once, but it is required. All I can suggest is activate all the content you use the most, and those items that are required for your current project while you have an internet connection. Then you can work better while on the move without it.

By codewarrior - 15 Years Ago
I cannot load any G3 Clonecloth Violet avatar. I get a dialog that says 'Failed to load the file. If this is a .vns file please switch to the avatar page and try again'.

The G3 Clonecloth pack was installed fresh from the .EXE and not copied over from an iClone 3 installation. It installed successfully and reported itself as being 'installed successfully into your iClone'.

The G3 male clonecloth pack was installed in exactly the same way, and those avatars load OK.

As a clue, there are no thumbnails for the Violet avatars, whereas there are thumbnails for the Trey avatars.

By Paumanok West - 15 Years Ago
codewarrior (10/10/2009)
I cannot load any G3 Clonecloth Violet avatar. I get a dialog that says 'Failed to load the file. If this is a .vns file please switch to the avatar page and try again'.


Did you try loading more than once? I have seen similar behavior when loading projects. If I tried again, these projects would load.
By codewarrior - 15 Years Ago
Did you try loading more than once? I have seen similar behavior when loading projects. If I tried again, these projects would load.

I just tried that and it did not work. Please note that this is not a project I am trying to load. I am trying to load a G3 Clonecloth avatar into an empty project directly from the avatar page. It also does not work if I try to use the 'import' button and navigate to the .iAvatar file directly.

NOTE - It's a pain, but if I load up iClone3, load the G3 character, and then save it out again, I can import that saved avatar into iClone4 fine. The .iAvatar files I save end up being about 2 MB larger than the original .iAvatar file I loaded from.

MORE: If I look in the iClone3 template folders for the Violet .iAvatar files and compare it to the iClone4 template folder, all of the files in the iClone3 folder are about 2 MB bigger than the ones that got installed into iClone4. After dragging a copy of all of them from the iClone3 templates folder into the iClone4 templates folder, they now all load fine (aside from being marked as trial content until they are all loaded once).

By DELETED2 - 15 Years Ago
Not a new one but just to keep it simmering on a back burner......

Just a time issue is all. I can flick to full screen and get evrything but in large scenes it takes time to redraw over and over. I have NO idea how you would make the menu sit predominantly forefront regardless of the scene window.

By planetstardragon - 15 Years Ago
depth of field doesn't seem to be working correctly for me.

a scene with 1 char , 6 props hd effects and 2 particle effects is taking me roughly 8 seconds per image to rend. It's locking up my system very badly overall. 1.5 hours to render 20 seconds of avi 640 x 480 uncompressed..
By Bigboss - 15 Years Ago
Loading an iC3 spring file (.spx) does not seem to be properly supported in iC4 and result in exaggerated bounciness, i.e. very bad dynamics?

Peter, can you comment on this? Should iC3 .spx procure the same result in iC4 or do we need to completely redo all of them to make them compatible with the new set of parameters???

Is this a know issue?

Thanks.

By bobdoyle - 15 Years Ago
codewarrior (10/10/2009)
I cannot load any G3 Clonecloth Violet avatar. I get a dialog that says 'Failed to load the file. If this is a .vns file please switch to the avatar page and try again'.

The G3 Clonecloth pack was installed fresh from the .EXE and not copied over from an iClone 3 installation. It installed successfully and reported itself as being 'installed successfully into your iClone'.

The G3 male clonecloth pack was installed in exactly the same way, and those avatars load OK.

As a clue, there are no thumbnails for the Violet avatars, whereas there are thumbnails for the Trey avatars.

This same thing happened to me excatly, and for me, copying the iClone 3 folders over DID fix it.

 

By space man spiff - 15 Years Ago
Having a problem with the B170a and B170b motions. keeps saying 'cannot replace motion: Invalid file or avatar not compatible' I have tried re download and install, and have tried it on both Violetand ana avatars.

Any ideas

Pete

By aknzrdude - 15 Years Ago
ditto - this is happning more often than not when opening projects and loading characters- need to find a fix for this - really hampers productivity when 7 out of every project i open results in a crash

bobdoyle (10/11/2009)
codewarrior (10/10/2009)
I cannot load any G3 Clonecloth Violet avatar. I get a dialog that says 'Failed to load the file. If this is a .vns file please switch to the avatar page and try again'.

The G3 Clonecloth pack was installed fresh from the .EXE and not copied over from an iClone 3 installation. It installed successfully and reported itself as being 'installed successfully into your iClone'.

The G3 male clonecloth pack was installed in exactly the same way, and those avatars load OK.

As a clue, there are no thumbnails for the Violet avatars, whereas there are thumbnails for the Trey avatars.


This same thing happened to me excatly, and for me, copying the iClone 3 folders over DID fix it.

By Mick - 15 Years Ago
codewarrior (10/10/2009)
I cannot load any G3 Clonecloth Violet avatar. I get a dialog that says 'Failed to load the file. If this is a .vns file please switch to the avatar page and try again'.

The G3 Clonecloth pack was installed fresh from the .EXE and not copied over from an iClone 3 installation. It installed successfully and reported itself as being 'installed successfully into your iClone'.

The G3 male clonecloth pack was installed in exactly the same way, and those avatars load OK.

As a clue, there are no thumbnails for the Violet avatars, whereas there are thumbnails for the Trey avatars.

Hi,

To solve this issue, you'll need to re-download the installation package of the content packs, and then you are able to re-install them into iClone4.

First of all, you have to login premium member account via the following link.
http://www.reallusion.com/member/program/memberreg.asp

Steps:
1) Login your member: http://www.reallusion.com/member/program/memberreg.asp
2) The version of iClone will show on the web page
3) Click on “Order History” tab
4) You can find the download link.

By Illustrator Cathy - 15 Years Ago
Yes - I just bought the G3 Clone Cloth packs, downloaded and installed both tonight - I can't replicate the malfunction. All of Violet's stuff works for me.

I think this goes for other content as well, as I have not been able to replicate other complaints I've been reading. I did fresh installs of all my content - City Elements, Medieval Village, Natural Human, vehicles, etc. I don't get the 'Trial' label and it all works.

But - I'm not working with projects originally made with iClone3 - so that may be another issue all together.

Hope this helps.

Cathy Hehe
By Galfridus - 15 Years Ago
G2 Natural Human Base avatars.

Cannot select Head in Edit motion panel. Even if an IC4 head is substituted on an G2NHB character it still cannot be selected to edit the movement from the panel. Other parts on G2NHBcan be animated as normal. Other G2 characters seem to operate as normal including the head.


Geoff.

By shygirl - 15 Years Ago
Hi Geoff,  I reported this problem to Reallusion last week and Mick replied almost immediately.  I also sent them some info they requested....so it is being looked Smile

Hope this provides some reassurance.

Shy Smile

By Galfridus - 15 Years Ago
Thanks for that Shygirl.

Good to know that it's not just my computer being awkward. Smile

Having now worked my way through every Natural Base Character including the set with realistic texture the only exception to the problem seems to be Sarah. Her head can be edited for movement.


Geoff.


By Paumanok West - 15 Years Ago
In iC4, objects often use negatives of their opacity mask when loaded from disc.

I have noticed this negative-of-the-opacity-mask behavior in several objects. There is no clear discernable pattern, but I have so far noticed it in objects ATTACHed to the avatar.

In the following illustration, Fred was NOT using Maybelline.

By Peter (RL) - 15 Years Ago
hurlook (10/7/2009)
Hello Peter, after two days of testing on two computers 
here's my list of problems:
invalid serial number, but it seems registered ok when i go to my premium account,
all ic 3.2  content imported in IC4 has a watermark or the trial mark 4,  ic 2,5 loads fine.
 All  Reallusion content purchased via Backstage, motions, props, characters etc,,,has a watermark.
Motions purchased in Backstage starting with the letter B ( older motions ) are working fine , motions with the letter C, created for ic3 occupations pack characters,
appear as a trial or with the buy at reallusion message.
Packs working great in ic3, like Dreamgirls, ww 2 pack, Rock band, total materials, Films set props, City Blocks  etc... are just trial in ic4,
if i try to save them a message tells me to buy the content!
Gsg 9 character has problem around the neck, as seen on  another message here.
My Custom projects, hair and motions created in ic 3 appear like trial, all with watermark, so i guess there's some kind of compatibility issues between ic 3 and 4,
 i hope Reallusion will soon release a patch to fix all this mess,

 
All the best,

Stefano

Hi Stefano,

All the problems  you are having with the trial stamps, watermarks etc look to be because of the serial number registration issue. If you haven't got this sorted out yet please contact Support so you can get the serial number correctly registered. Thanks.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

By Peter (RL) - 15 Years Ago
Paumanok West (10/10/2009)

The purpose of this posting is to ask for a bugfix. This is definitely the bugfix that right now I would LOVE to see fixed! However, note in passing that the video also hints at a complete toon solution: new and improved, now with toon shadows ! ! ! w00t

Hi,

All the issues being reported in this thread will be looked into. It may take a little time but I will report back anything the team find out. Thanks for the valuable feedback. 

By Peter (RL) - 15 Years Ago
BigBoss40 (10/11/2009)
Loading an iC3 spring file (.spx) does not seem to be properly supported in iC4 and result in exaggerated bounciness, i.e. very bad dynamics?

Peter, can you comment on this? Should iC3 .spx procure the same result in iC4 or do we need to completely redo all of them to make them compatible with the new set of parameters???

Is this a know issue?

Thanks.

This is being looked into BB. Will report back the findings. Thanks. Smile

By duchess110 - 15 Years Ago
I have also posted in the Installation Section this problem but because this is an issue thread will also post here.

G2 G3 or even the new Characters like Jana they all hang for approx 25-30 seconds before fully loading.
The same can be said for any props plants trees etc they do not take quite as long but are way way slower than in previous versions and have caused a few crashes.
Noticed that if I turn pc on and dont use iC4 my system shuts down no problem but once iC4 has been used my pc hangs for ever and a day before shutting down.
Its as if iC4 has accessed something associated with operation and has not closed it when iClone is closed.
Looking at Task Manager iClone closes but what it is keeping open I wonder.
Also if I try and view Task Manager when loading a Character sometimes iC4 will crashes -not responding.

Update

Just installed the latest drivers for my Dual 512MB Nvidia GeForce 8800GT Cards
this was released 5th Oct version 191.7 I have SLI enabled and phsyx also enabled and now a Character is taking 59 seconds to open.
So is the issue Graphics related as now it is even slower.

My system is a Dell XPS 630 quad core 1TB and 8Gig Ram I had the choice of xp or vista ultimate when purchased and went for xp but later due to Max2009 changed to Vista Ultimate.

Hope this info helps sort out the slow operations and crashes.

By aknzrdude - 15 Years Ago
i don't think it is solely graphics -

graphics drivers can play havok with your system - i have an ATI 4850 and drivers from Catalyst 9.5 through the latest 9.9 makes all my character textures blurry - props, scenes are ok - only clone cloth characters - so worked my way back and settled on catalyst 9.4 to fix it - this was true with iclone 2.5 through 3.2

with iClone 4, catalyst 9.4 did not support having HDR and Anti-aliasing at the same time - so i tried again this time working my way up to the latest and found with Catalyst 9.9 and iclone 4, i get good clear textures, HDR and anti-aliasing

By Mick - 15 Years Ago
aknzrdude (10/8/2009)

three problems to report today

1) first of all i encountered the same proble m as Shy on the motion layer editor, cannot move the head

2) second problem - i loaded a character, added accessories but cannot delete accessories - even tried detaching then deleting - the accessory stays put

3) opened up a project that had some accessories - they come out black in color - cannot change the color, diffuse, specularity

Dear Aknzrdude,


We are wondering whether this avatar is the same as Shy's. If so, you'll need to re-download the installation package of the content packs, and then you are able to re-install them into iClone4. If you utilized Backstage to download this content, you need to download this item again to fix this problem.

About your second issue, we caonnot repeat your problem. In order to help you with your issue we require more information. Please provide the following information to us.
1) If the objects are our iClone4 template items, please tell us regarding the name of this item.
2) If the objects are old content (e.g. iClone3, iClone2.x and so on), please provide your objects to us. Please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.
3) If the objects are custom content, please provide your objects to us. Please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

Finally, you can try to switch to Quick shader mode to see whether the colour is normal. If so, the problem occurs if the objects include vertex colour. You can also provide this object to us.

By Alley - 15 Years Ago
I was attempting to load the World Wilderness "Forest" 3d scene.  Initially I tried importing it and Iclone crashed.  I then moved my 3D scenes to the Iclone 4 Directory and when attempting to open the scene again, I got the following message.  I followed the instruction however, it didn't help. Tongue I even tried raising the right - still nothing. Ermm

So, is this some new computer term or were the programmers having some fun - Hehew00t

By DELETED2 - 15 Years Ago
Alley (10/13/2009)
.......//..... So, is this some new computer term or were the programmers having some fun - Hehew00t


You post begs these whimsies......
"Did it go on to say exactly WHICH left cheek you were to raise.  " BigGrin
and
"You need to  get to the bottom of this!..." Smile
and
"NO BUT(T)S, we need answers!!!!" Tongue
and
"Exactly WHAT kind of movie were you MAKING!!!!!!!!!!!!!!" w00t

By planetstardragon - 15 Years Ago
i installed the latest patch, went fine. I called up the file of the video ( posted in my OMG folder ) that was taking 8 seconds per image to print to see if there was any improvement.

There was a noticeable improvement....but also, I was previously playing with the settings in an attempt to isolate the bug and had my "reflection map" turned off. which was previously also improving performance some. I turned my "reflection map" selection back on, and my entire system started freezing instantly, i tried to turn it back off and it eased up some, but not as smooth as when i first loaded it.. So i think i may have isolated my particular issue.

-grabs chair and whip and corners a bug-
By planetstardragon - 15 Years Ago
not sure if anyone else has mentioned this, but the Head "Texture" button is constantly grayed out for me now and i've yet to see it functional.
By aknzrdude - 15 Years Ago
Mick the offending accessory is part of the G3 clone cloth - specifically the roll up sleeves

as you can see the right sleeve always come dark and no effect on changing any parameters on it - diffuse, spec, etc.

also next to it is the quick shader render so you can see the right roll up sleeve



Mick (10/13/2009)
[quote]aknzrdude (10/8/2009)

three problems to report today

Finally, you can try to switch to Quick shader mode to see whether the colour is normal. If so, the problem occurs if the objects include vertex colour. You can also provide this object to us.
By aknzrdude - 15 Years Ago
yep i get the same but i wonder if they just removed it so you can just use the skin select face to edit the face

planetstardragon (10/13/2009)
not sure if anyone else has mentioned this, but the Head "Texture" button is constantly grayed out for me now and i've yet to see it functional.
By aknzrdude - 15 Years Ago
more problems this time using standard characters

photo on the left is dylan upper applied to G3 Casual - notice the skin tone mismatch and

photo on the right is the G3 Real Human Heads-Male Face Pack placed on G3 Casual again skin tone mismatch

adjusting skin colors does not help since the relative mismatch still happens

By Peter (RL) - 15 Years Ago
Just to let everyone know, in case you missed the announcement. There is a new 4.01 patch available that should help with a number of the issues being reported. If you haven't got it yet, please run LiveUpdate from your Start menu and you will see it available to download.
By Paumanok West - 15 Years Ago
aknzrdude (10/13/2009)
G3 Real Human Heads-Male Face Pack placed on G3 Casual again skin tone mismatch


I have wrestled with this bug constantly, constantly.
By Alley - 15 Years Ago
This was the case re head colour mis-match in Iclone 3 also, was it not?
By Peter (RL) - 15 Years Ago
aknzrdude (10/13/2009)
more problems this time using standard characters

photo on the left is dylan upper applied to G3 Casual - notice the skin tone mismatch and

photo on the right is the G3 Real Human Heads-Male Face Pack placed on G3 Casual again skin tone mismatch

adjusting skin colors does not help since the relative mismatch still happens

This isn't really a bug and was the same in iClone3. All you need to do is the following.

After applying the head, switch to Actor - Skin.

In Material & Texture Settings of the Modify Panel select Face from the dropdown and select Diffuse.

Then put a tick in Effect All Materials. Face and skin colour will then match.

By vidi - 15 Years Ago
aknzrdude (10/13/2009)
more problems this time using standard characters

photo on the left is dylan upper applied to G3 Casual - notice the skin tone mismatch and

photo on the right is the G3 Real Human Heads-Male Face Pack placed on G3 Casual again skin tone mismatch

adjusting skin colors does not help since the relative mismatch still happens



I have set the ambient color to white in the head and skintexture settings. I think this fix this probleme with the different shadings


By vidi - 15 Years Ago
ups to late BigGrin
By Mick - 15 Years Ago
MelHolden (10/9/2009)
Can no longer texture G2 faces

Dear Mel,

We are afraid that this is the limitation of the iClone4 specifications. In iClone4, G2 face is not allowed to do "Texture" editing. If you apply a G2 character, the Head/Texture will grey out. You are able to utilize Actor/Skin/, and select “Face” material. After that click on “Launch” button to launch other image editor to edit your facial texture.

By aknzrdude - 15 Years Ago
for me it wasn't much of a problem with iC3 - this seems more prevalent in iC4 - i actually already tried the recommendations here about 'effect all materials' but if you notice my original post it said this always resulted in skin tone mismatch even though the skin tone did change

Alley (10/13/2009)
This was the case re head colour mis-match in Iclone 3 also, was it not?
By Alley - 15 Years Ago
Tried taking G3 casual and applying Dylan upper and then followed the skin "Effect All Materials" and the head still had a different skintone.  So I applied a sort of Skin Colour to the Diffuse Colour box (was greyish by default) and it evened out the skin tones on both head and body.

Had to do the same with the G3 Real Human Heads.  Although the "Effect All Materials" did even the skin tones here, the skin tone was not a natural tone until I changed the diffuse colour box.  Even selecting one of the supplied skin tones in the Content did not make skin a natural colour until changing the diffuse.

By planetstardragon - 15 Years Ago
the ordering / numerical system is weird,

1,10,11,12.... 2, 20, 21, 22......3, 30, 31

I am trying to assign numbers to my assets, and the way ic4 is putting them in order sort of nullifies the purpose.
By Gorz - 15 Years Ago
Planet star dragon!

I don't think that your numbering thing has anything to do with iClone4 that is the Windows operating system that is doing it's evil.

You can bypass it by numbering 01, 02, 03 and later 09.. 10, 11, 12  or 001, 002 and so forth!

Best regards Gorz

By planetstardragon - 15 Years Ago
ahh, didn't know that, thanks!!
By aknzrdude - 15 Years Ago
alley good tip on this - i hadn't noticed the the default grey color - wonder why they did that

and yes this solved my problem!

Alley (10/14/2009)
Tried taking G3 casual and applying Dylan upper and then followed the skin "Effect All Materials" and the head still had a different skintone. So I applied a sort of Skin Colour to the Diffuse Colour box (was greyish by default) and it evened out the skin tones on both head and body.

Had to do the same with the G3 Real Human Heads. Although the "Effect All Materials" did even the skin tones here, the skin tone was not a natural tone until I changed the diffuse colour box. Even selecting one of the supplied skin tones in the Content did not make skin a natural colour until changing the diffuse.
By duchess110 - 15 Years Ago
Tried ic4 today and noticed that no matter what section of the programme I am in as soon as I press play this happens

The Contents Manager greys and all items highlighted. Does the same in Animation everywhere within the programme when play is pressed.

Edit More Info Just tried 3d exchange check cpu id error message appears 3d exchange then closes.

 

By shygirl - 15 Years Ago
I had the same CPU ID message a while back Duchess, reinstalling the program fixed it for me. 

Hope this helps.

Shy

By duchess110 - 15 Years Ago
Thanks shygirl will try and reinstall 3d exchange.

Hope to God RL gets iC4 sorted out soon it is playing havoc with the computer. Almost frightened to launch the programme as dont know quite what will happen next so to speak. Its driving me nuts.

By jamesknine - 15 Years Ago
Sorry if this has already been covered. Previously I had a whole list of motions that I purchased with backstage that did not work with iclone4. They all said "trial" on them and would literally crash the program when I tried to use them.

After the patch and redownloading all of my content this morning, most everything worked, but I still had a bunch that said "trial" and again, would crash the program. Here's my list from a few minutes ago:

a240_agreement
a240_argument01
a240_argument02
a240_casual talk
a240_contemple
a240_conversation 01
a240_convincing
a240_Expression 01
a240_french kiss
a240_lazy stretching 01
a240_leave me alone
a240_listening to music
a240_making a speech
a240_relaxing
a240_show off 03
a240_speak on the phone
a240_surprise
a254a_flip kick
a254b_elevate
a254b_waiting
a255_shake and turn
a264_idle hot
a264_thinking
a264_waiting annoyed
a264_waiting for bus
b216_elbow 01
b216_fist 01
b216_fist 02
b216_fist 05
b216_fist 08
b216_kick 04
b216_kick 02
a254a_flip kick

(The last two I either missed or redownloading them caused them to go to "trial" status).

I had a hunch and went to c:\program flies\reallusion\iconle 4\template\iclone template\motion

All of the files I was having problems with had not been updated today. While 90% of my animations all had today's date because backstage redownloaded them, everything on the above list did not.

I went through the list and deleted each file that wasn't working. I then went to backstage and redownloaded just the files I needed (using the search function in inventory) and now the files are working fine. They're no longer "trial" and seem to work great.

So if you're still having problems with "trial" motions, this is what worked for me.

Best,

Jim Finch
By gizmo - 15 Years Ago
Apologies if this has been covered before, but I have not had time to read all the posts for a few days. Since loading iC4 I can no longer see picture 'thumbnails' of content or textures whether in either iC4, iC3 or Internet Explorer. More specifically: It seems to be .iMtl files when serching via Load Material or Explore buttons and aviator thumbnails when Importing. I can see texture thumbnails, (jpegs), when using the Open folder. No iClone thumbnails in Explorer at all. Non iClone content in Explorer - no problem. I hope this makes sense . . . very tired, I'm off to bed. Meanwhile, any ideas. Ta.
By ionrecordgroup - 15 Years Ago
Ok so I create my head/face and click save i save the file as "Face" it goes through all the saving stuff but the custom face is not added to my project and is not appearing in my custom tab window. And when i click apply to my project nothing happens it just loads the face thats already on the project.

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anyone have any help?
By duchess110 - 15 Years Ago
With all the problems I am having with iC4 thought maybe a bad install. So removed cleaned files and tried to do a fresh install.

Now when I enter the same serial code as with the previous install I get a message saying it is not a valid number. Went to RL Home page logged into my account and asked for the number again which was sent to my email (the same number I had tried to activate the programme with)

So tried again to activate the install but no go so what happens next.

Also now noticed that the same problems with the Content Manager greying out when and animation or play is pressed is now happening with iC3.

By Peter (RL) - 15 Years Ago
duchess110 (10/16/2009)
With all the problems I am having with iC4 thought maybe a bad install. So removed cleaned files and tried to do a fresh install.

Now when I enter the same serial code as with the previous install I get a message saying it is not a valid number. Went to RL Home page logged into my account and asked for the number again which was sent to my email (the same number I had tried to activate the programme with)

So tried again to activate the install but no go so what happens next.

Also now noticed that the same problems with the Content Manager greying out when and animation or play is pressed is now happening with iC3.

Hi Duchess,

Normally I would think you must have entered the serial incorrectly but as I have just seen someone else with the same problem I think this will need looking into. It may just be a temporary glitch in the system and may be fine if you try again shortly.

Obviously try copying and pasting your serial number again just in case, but I will forward this to Support urgently so they can look into it. 

The fact that Content Manager is greying out just indicates that it is inactive while you are playing your project. It becomes active again after you press stop which is normal and the same in iClone3.

By Peter (RL) - 15 Years Ago
ionrecordgroup (10/16/2009)
Ok so I create my head/face and click save i save the file as "Face" it goes through all the saving stuff but the custom face is not added to my project and is not appearing in my custom tab window. And when i click apply to my project nothing happens it just loads the face thats already on the project.

anyone have any help?

Hi,

This problem is being looked at by Support but it is not an issue that appears to be affecting many users. Please keep in contact with Support and supply any information they request to help find an answer to this as quickly as possible. Thanks.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

By BiggsTrek - 15 Years Ago
One thing I've noticed (and it could be my imagination, so if anyone else has noticed this, please let me know!) is that changing menus in IC4.01 seems a bit slower than it was back in IC3.2

I'm talking about the main menu on the right and the project menu/selector on the left (and probably anything else that is 'context sensitive').

For example, if I change from 'Stage' to 'Set' and the applicable menus change, it can take several seconds for the new menu/s to appear, whereas in IC3.2 it was much much faster.

Admittedly, I haven't spent much time with it yet, but this stood out to me from the get go. Otherwise, everything else I've played with seems OK so far.

And before you ask, I had a near empty project opened and nothing running in the background that I don't normally have.

Thanks!
By planetstardragon - 15 Years Ago
u know when you click on an avatar how it goes to the avatars in the browser, and when you click on a motion, it goes to the motion browser, and when you click on the prop it goes to the prop browser. can you make it stop ? it's not helpful because every time i click on an avatar does not mean i want a new avatar, i may just want to bounce to another character to place a new motion and the menu jumping constantly makes me lose my place, its confusing and it actually gives the computer that much more to do.

A button to "make it stop" would be greatly appreciated. Smile

By bluemidget666 - 15 Years Ago
Iv just bought Machines of war and when i Click on a tank comander to get in the tank it crashes iclone4.
By bluemidget666 - 15 Years Ago
Im also having problems accessing back stage in iclone 4 but not iclone 3 i get the error

Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".











Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.










By bluemidget666 - 15 Years Ago
Iv just tried to reinstall Iclone to see if there was a problem with the installation and now when i put my serial number in it says this is not a real serial number please contact Reallusion .. It is the same serial i used to install Iclone 4 when i downloaded it. Iv just had it resent to me and it still insists its not an official serial. so now iv no Iclone 4 at all and it was working fine an hour ago.

yeah ok me dumb didnt read the above post sorry
By Johnnie C - 15 Years Ago
My many contents become from new to trial Wink

By Alan_M - 15 Years Ago
I have sent the following via the Reallusion online support form but the auto response say 3-4 business days for a reply. Not great.

Anyhow this thread has asked about problems and mine is pretty fundamental in the Digital River/Reallusion have sent me an invalid serial number.

I have tried installing iclone4 with the supplied email order details. During the install process when your license server is checked I get the following error: "This is not an official serial number. Please contact Reallusion. Setup will be terminated"

Well I am using the number you guys sent me in my purchase mail, I cut and pasted it so no typing errors and it is 22 characters long.

It would be nice when purchasing products to have the manufacturer actually send out legal serial numbers!!!!

For the moment I cannot therefore install iClone4 which I wads looking forward to.

Alan Marques
By MaryS.Hines - 15 Years Ago
hi,....I just upgraded to iClone 4, have copied all my files from iClone 3 and have registered iClone 4...everything's gone great so far, but I'm having the same problem with Backstage that bluemidget is having.

when I click on Backstage while in iClone 4, I just get an error message page like bluemidget's..(with or without internet connection) .have tried accessing Backstage while logged into my account at Reallusion, n still can't access it..... I can access Backstage from my iClone3, but I'm afraid to download anything as it might cause a conflict later ?..so I'll just wait til there's a remedy. thanks.Smile

n also wanted to mention that tho some may already know this, most times serial numbers will not work if the caps is on ..sometimes the program will pop a warning box up letting you know that it's on, sometimes it won't. (sorry bout mentioning this if the serial number prob has already been remedied, or if the caps has nothing whatsoever to do with the sn problem. Wink

By bluemidget666 - 15 Years Ago
IM still getting the error not an official serial number this glitch is taking time to fix id like to be playing with Iclone.
By Peter (RL) - 15 Years Ago
As I mentioned many times yesterday, there is indeed a problem at Reallusion's end at the moment with serial numbers being rejected, BackStage not working and content showing watermarks. This has been reported and will be fixed as soon as possible.

I would advise that you do not attempt to reinstall your software during this downtime. If you do so your serial number will get rejected and you will not be able to successfully install your products.

I can only offer my sincere apologies for this delay and for the inconvenience caused. Angry

By wires - 15 Years Ago
As biggstrek mentioned in his post above, switching between Set, Stage - or any other Tab in IC4 is taking an awful long time. before the switch is finished.
By Mel H - 15 Years Ago
Iclone 4 crashes when trying to texture G3 heads.
By green_archer94 - 15 Years Ago
it wont allow me to log into iclone i have an acount created it just keeps saying "failed to login. server login error. please contact reallusion." what do i do to be able to log in.
By sumthinwong - 15 Years Ago
To whom it may concern, please have the same urgency in providing service over the weekend that you have in marketing your product.
By Peter (RL) - 15 Years Ago
green_archer94 (10/18/2009)
it wont allow me to log into iclone i have an acount created it just keeps saying "failed to login. server login error. please contact reallusion." what do i do to be able to log in.

The issues you are experiencing are part of the server issues that have been affecting customers all weekend. This problem should be fixed very soon, and once it is you will be able to login successfully.

Apologies for the inconvenience this has caused.

By bluemidget666 - 15 Years Ago
Wooo My serial no was accepted.
By MaryS.Hines - 15 Years Ago
yey ! just logged into Backstage thru iClone4,,so it's 'buy-buy' time Hehe
By Alan_M - 15 Years Ago
Well tech support got back to me today, the 19th Oct and the server is indeed fixed as my license number is now finally accepted. iClone4 is up and running. Time to play. Woo Hoo!!!

BigGrin

Alan Marques
By duchess110 - 15 Years Ago
Finally got to do a reinstall of iC4 reason for this was due to the very slow loading of any Characters no matter if G2 G3 or issued with iC4 thought maybe just maybe have been a bad install, but the problems still remains 59 seconds to load any Character.

Hope they sort something to fix this soon not heard anything from Mick as to what is happening have sent him a few emails but no reply.

By bluemidget666 - 15 Years Ago
Most things are running fine in Iclone4 but I have two issues that crash IC4 one is if I click on perform on a tank and ask the commander to get in the tank it crashes and there are characters from the animation masters collection that also crash IC4 if i try to use them.

Also I have just bought C363_desert storm army base from backstage but when I move around the Scene the textures of windows and doors on the building flicker so much that the scene is unusable.

By Peter (RL) - 15 Years Ago
duchess110 (10/19/2009)
Finally got to do a reinstall of iC4 reason for this was due to the very slow loading of any Characters no matter if G2 G3 or issued with iC4 thought maybe just maybe have been a bad install, but the problems still remains 59 seconds to load any Character.

Hope they sort something to fix this soon not heard anything from Mick as to what is happening have sent him a few emails but no reply.

Just as a matter of interest Duchess, are you using McAfee AntiVirus or security software? There seems to be a link between this and the slow loading.

The team are working hard and the next upgrade (4.1) should help greatly with the loading speed.

By Peter (RL) - 15 Years Ago
bluemidget666 (10/19/2009)
Most things are running fine in Iclone4 but I have two issues that crash IC4 one is if I click on perform on a tank and ask the commander to get in the tank it crashes and there are characters from the animation masters collection that also crash IC4 if i try to use them.

Also I have just bought C363_desert storm army base from backstage but when I move around the Scene the textures of windows and doors on the building flicker so much that the scene is unusable.

The issues with the Machines Of War pack are known and this will most likely require a repack for iClone4. This should be done shortly. Have you updated your copy of iClone to 4.01. This has corrected many of the issues being experienced with BackStage content. (not MOW)

By bluemidget666 - 15 Years Ago
Yes I have updated to 4.1 but have just downloaded from backstage the individual houses that are in the Desert storm scene as I couldnt edit the individual elements of the scene (is this normal) and the problem also occurs on them.

The problem is that any movement with cause a door or a set of windows to disapeare causing a flickering effect when they reappear then go again..

Thank you for any advice you can give.

By Mick - 15 Years Ago
Dear Mel,

We would be grateful if you could provide this face to us. We suggest utilizing ‘support form’ to contact us.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

By safegaard - 15 Years Ago
Peter Edwards (10/19/2009)
duchess110 (10/19/2009)
Finally got to do a reinstall of iC4 reason for this was due to the very slow loading of any Characters no matter if G2 G3 or issued with iC4 thought maybe just maybe have been a bad install, but the problems still remains 59 seconds to load any Character.

Hope they sort something to fix this soon not heard anything from Mick as to what is happening have sent him a few emails but no reply.

Just as a matter of interest Duchess, are you using McAfee AntiVirus or security software? There seems to be a link between this and the slow loading.

The team are working hard and the next upgrade (4.1) should help greatly with the loading speed.

I have the same problem and IC4 is at least 50 times slover in setting in charracters than IC3. A hole projekt made in IC3 and opended in IC4 is maybe 10 times slover to open if it´s open before IC4 Chrash.

I have installed the newest drivers.

And yes i use McAfee security. This have never been a problem before in other programs.

I have this specifikations:

Intel Core 2 Quad cpu Q6600 2,40 Ghz - 2,40 Ghz

3Gb Ram, Nvidea GeForce 9500 GS, Vista Home Premium 32mb

Windows experience score 5,2 - 5,9

Just to put One avatar in a blank setup without anything can take minutes. I hope you can help or tel me what to do. This PC should be fast enogh to run Iclone, right?Sad

By Mick - 15 Years Ago
wires (10/7/2009)
The GSG-9 Avatar has got something wierd growing out of his neck.w00t

Dear Wires,

This content has been fixed. Please try to redownload the content pack or redownload it from Backstage.

By duchess110 - 15 Years Ago
Sorry to hear safegaard that you are also getting the same grief as myself.

Peter Yes I use McAfee and will continue to do so as it has saved my a-- several times.

I think iClone is a fantastic piece of software and I love using it but what I am about to say is just observations and issues that I have experienced lately.

Look at the fiasco last weekend 16-18th October with the Reallusion Server going down, now if Reallusion stopped this paranoid attitude with regards their stuff being hacked a lot of these problems would not have occured for a lot of users not being able to use the products that they had purchased due to watermarks etc, or some even not being able in even install items or the programme itself.

Just a simple online activation and none of this constant checking who is doing this and that with items they have purchased would surely make life easier for the servers. Ok Windows updates might also have had a part in this but what if next time there are no updates as the servers have gone down in the past. What then.

If folks are determined to hack the Reallusion products I am sure that eventually they will find a way but why oh why cause grief for the genuine users. My personal feeling on this is that you are slowly strangeling a brilliant product.

I use Vista Ultimate and to get certain features like drag and drop video content to work I have to turn UAC off this then shuts down a lot of other security factors and affects other items installed

2 examples when UAC was on Max2009 shows as Registered but with UAC off Unregistered Daz is another programme that does different things with UAC on or off.

Now you say that McAfee is a possible cause of the slow loading so what is iC4 doing that is causing that issue.

So in a nutshell I need to change my system so there is no UAC and dont use McAfee if I want to get iC4 to work properly. That is not how a piece of software should work.

I am glad that other software I have installed does not cause all this grief. Surely when in development these sort of things should have been investigated more thoroughly by the software team.

Well I can live without the video feature but I am not at the moment going to uninstall McAfee and hope that Reallusion looks into this possible issue and releases a fix soon, and why when constantly being told to keep graphics drivers uptodate as I did so the Characters loaded even slower.

By Galfridus - 15 Years Ago
I use Comodo ant-virus and firewall. When I first installed IC4 I experienced really slow content loading. Seems my Comodo settings somehow got altered to “Access” during IC4 installation and operations in IC4 were being “Scanned” before being authorised. I've never had a problem with my AV/firewall software before. When I returned the real time scanning to the normal “Stateful” setting the IC4 import speed was fine. I don't understand the technical reasons for this but know it resolved the problem for me. Hope this info might help others.

Geoff.

By Galfridus - 15 Years Ago
Duchess

Since my previous posting I've just read your latest.

Thank you for voicing your opinions openly and honestly. I greatly appreciate reading them. They mirror many of my own feelings which were greeted at the weekend elsewhere on the forum with the suggestions from some members that it was a lack of creativity, imagination and adaptability which was causing frustration with these issues.

I concede there are times when “shut up, put up and be grateful” is best but that should never prevent us speaking out when we feel strongly that things are wrong. Thank you for taking the trouble to speak out.

Geoff.

By BiggsTrek - 15 Years Ago
I think this may have been mentioned before, but I'm not sure:

I am unable to edit the texture of G3 Heads in IC4. G4 heads: yes, but not G3 (and I assume G2, and G1, but haven't tried).

Is this a bug or just the way things are now? Maybe I'm doing something wrong (not the first time!)

Thanks.
By wires - 15 Years Ago
"Dear Wires,
This content has been fixed. Please try to redownload the content pack or redownload it from Backstage."

Hi Mick,

I downloaded the GSG9 from Backstage, and it works perfectly in IC4.

Thanks

Added: For some reason I can't place any text in quotes at the start of a post.Unsure

By gizmo - 15 Years Ago
biggstrek (10/20/2009)
I think this may have been mentioned before, but I'm not sure:

I am unable to edit the texture of G3 Heads in IC4. G4 heads: yes, but not G3 (and I assume G2, and G1, but haven't tried).

Is this a bug or just the way things are now? Maybe I'm doing something wrong (not the first time!)

Thanks.

I'm not sure if its been mentioned before either but you are correct biggstrek. Only G4 heads can be textured in iC4.

By aknzrdude - 15 Years Ago

have you tried going to SKIN and use the drop down menu to select face -

gizmo (10/20/2009)
biggstrek (10/20/2009)
I think this may have been mentioned before, but I'm not sure:

I am unable to edit the texture of G3 Heads in IC4. G4 heads: yes, but not G3 (and I assume G2, and G1, but haven't tried).

Is this a bug or just the way things are now? Maybe I'm doing something wrong (not the first time!)

Thanks.


I'm not sure if its been mentioned before either but you arecorrect biggstrek. Only G4 heads can be textured in iC4.
By ionrecordgroup - 15 Years Ago
Any body else got his problem ? after creating custom head, and saving to it, it adds it to the scene but its not on the character. Its to the right of the character.

anyone know how to fix this?

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By Peter (RL) - 15 Years Ago
duchess110 (10/20/2009)
Peter Yes I use McAfee and will continue to do so as it has saved my a-- several times.

Hi Duchess,

I certainly wasn't suggesting you should remove McAfee from your system. I was just pointing out that the slow loading problems are linked to certain antivirus software. The development team is working on a fix for this problem and you should see greatly improved results after the release of the iClone 4.1 upgrade.

By Mel H - 15 Years Ago
Hi Bigstreak

 I have the same problem with G3 heads when i select texture Iclone crashes. The option to texture G2 and G1 heads are grayed out,but in iclone 3 everything works so the problem is with iclone 4.

By dh216832 - 15 Years Ago
duchess110 (10/20/2009)
Sorry to hear safegaard that you are also getting the same grief as myself.
....
Look at the fiasco last weekend 16-18th October with the Reallusion Server going down, now if Reallusion stopped this paranoid attitude with regards their stuff being hackeda lotof these problems would not have occured for a lot of users not being able to use the products that they had purchased due to watermarks etc, or some even not being able in even install items or the programme itself.

Just a simple online activation and none of this constant checking who is doing this and that with items they have purchased would surely make life easier for the servers. Ok Windows updates might also have had a part in this but what if next time there are no updates as the servers have gone down in the past. What then.

....
Soin a nutshell Ineed to change my system so there is no UAC and dont use McAfee if I want to get iC4 to work properly. That is not how a piece of software should work.



Agreed. As annoying as UAC is, I will not turn it off. IC4 is fun, but losing access to content I've paid for because a server is down is, eh hem, lame.

dh
By MaryS.Hines - 15 Years Ago
first of all, not sayin this has anything at all to do with anyone's techy texture problems...it's just that at first i thought i couldn't texture G3 heads in IC4, but found out that i can.....

not sure if you're referring to Benny, Dylan, Jana as 'G4's , but I can edit their head texture thru either 'load image', or selecting a Face...as a matter of fact, I don't see the letters 'G4' on anything (characters or clonecloths) in my iClone 4 ...is that a norm ? plse lmk .

but i can edit the texture on G3 models/heads thru the 'load image' option or change face option.

i can change the face on a G2 model to another G2 face,,and if i choose the ''load image'' option, then i can texture any image i choose...

the texture option is only greyed out until i add a face template or upload an image for the G2's and G3's (clone, Trey, Violet,etc.) then it 'ungreys' and i can then edit texture..........,,but isn't greyed out at all when i choose Benny, Dylan or Jana.

sorry to hear that some are having problems with this area, .but just thought i'd mention this cause tho i know most of the probs with the texture option are technical,,there just might actually be a few out there that didn't realize that it takes a certain proceedure for the 'texture' to ungrey sometimes..(just trying to be helpfulPinch Blink )

 back to my question, tho...plse lmk is it a norm in iClone 4 not to have any characters,clonecloths, etc., titled G4 ?,

By ionrecordgroup - 15 Years Ago
anyone else having this problem or is their any way to fix it. my custom head is not added to character instead its added to the scene

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By BiggsTrek - 15 Years Ago
aknzrdude (10/20/2009)

have you tried going to SKIN and use the drop down menu to select face -

gizmo (10/20/2009)
biggstrek (10/20/2009)
I think this may have been mentioned before, but I'm not sure:

I am unable to edit the texture of G3 Heads in IC4. G4 heads: yes, but not G3 (and I assume G2, and G1, but haven't tried).

Is this a bug or just the way things are now? Maybe I'm doing something wrong (not the first time!)

Thanks.


I'm not sure if its been mentioned before either but you arecorrect biggstrek. Only G4 heads can be textured in iC4.


I have now, thanks. Can edit happily!

Cool
By BiggsTrek - 15 Years Ago
And now another thing I've noticed: Self Cast Shadows are "wonky"... they flicker and aren't solid, or worse they appear and disappear as I zoom in.

I've tried changing the various settings, but to no avail.

Quite noticeable on G2 clonecloth and G3 heads, but also on some props.

Anyone else?
By safegaard - 15 Years Ago
I have a mysterious problem now.In world of Wilderness most of the cenes work but there are 2 who dont and then crash IC4 after pressing the ok button as you can se in the screenshot i have put here.

Its the Woods above and the Divine tree who dont work. All the rest work fine without problems. What can i do about this.

By Peter (RL) - 15 Years Ago
safegaard (10/21/2009)
I have a mysterious problem now.In world of Wilderness most of the cenes work but there are 2 who dont and then crash IC4 after pressing the ok button as you can se in the screenshot i have put here.

Have you tried downloading the packs again and installing them. Most of the content packs have been or are in the process of repacking for iClone4 which may well fix the problem.

You can find the latest downloads in your Accounts order history. Give this a try and see if it helps. Smile

By Peter (RL) - 15 Years Ago
Thanks to everyone for the continued feedback. This is helping the iClone team greatly. Smile

All issues being reported will be looked into. Please keep them coming if you are experiencing problems.

By bmailsjc - 15 Years Ago
As a long time customer with painful memories of 3.0 issues, I have been reading posts before plunking down the cash to purchase version 4. I see so many unresolved issues, I have decided to wait. I also note that the special upgrade price is set to expire end of Oct. If this the case I may skip 4. I simply can't see spending 100 on essentially a beta release. Once burned ...

By ionrecordgroup - 15 Years Ago
im guessing no one knows how to fix my problem considering that ive posted it two times and havent even gotten a reply.
By safegaard - 15 Years Ago
Hi Peter

I have another problem now. DEP – Data Execution Prevention is shutting my Ic4 down when i work with my projects. I have tried to manually shut the DEP of but Vista says i am not alowed to do it. I am locked in as admin of course. I have the 3 Gb ram vista can use. An 4gb windows booster stick. An 2core quadro Q6600 2,4 Ghz - 2,4 Ghz, Vista Home Premium and servicepack 2 and newest updates installed for all chips and Vista, 5,2 - 5,9 in score in Windows experience index.

Is there a way to fix that DEP problem. I have newer experied that with other software.

But when its running Ic4 is awesome i must say.

Best regards

By Peter (RL) - 15 Years Ago
ionrecordgroup (10/21/2009)
im guessing no one knows how to fix my problem considering that ive posted it two times and havent even gotten a reply.

Hi,

This is a thread for users to submit the issues they are having with iClone4. All problems reported are investigated but for one to one support you should use the Technical Support form to submit your problem. I have enclosed a link for your convenience.

The problems with saving custom heads seems to be one that is only affecting you at the moment so it may possibly be a hardware issue or driver problem on your system. As is always the advice, please make sure you have updated your graphics drivers as this may help.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By ionrecordgroup - 15 Years Ago
this contact customer support crap is gettin old ive done it 12 times and havent gotten any fix or response. Did you look at my image? it adds the head to the side of the scene not on the character. Im gettin sick of this bull.
By Peter (RL) - 15 Years Ago
MaryS.Hines (10/21/2009)
first of all, not sayin this has anything at all to do with anyone's techy texture problems...it's just that at first i thought i couldn't texture G3 heads in IC4, but found out that i can.....

not sure if you're referring to Benny, Dylan, Jana as 'G4's , but I can edit their head texture thru either 'load image', or selecting a Face...as a matter of fact, I don't see the letters 'G4' on anything (characters or clonecloths) in my iClone 4 ...is that a norm ? plse lmk .

but i can edit the texture on G3 models/heads thru the 'load image' option or change face option.

i can change the face on a G2 model to another G2 face,,and if i choose the ''load image'' option, then i can texture any image i choose...

the texture option is only greyed out until i add a face template or upload an image for the G2's and G3's (clone, Trey, Violet,etc.) then it 'ungreys' and i can then edit texture..........,,but isn't greyed out at all when i choose Benny, Dylan or Jana.

sorry to hear that some are having problems with this area, .but just thought i'd mention this cause tho i know most of the probs with the texture option are technical,,there just might actually be a few out there that didn't realize that it takes a certain proceedure for the 'texture' to ungrey sometimes..(just trying to be helpfulPinch Blink )

 back to my question, tho...plse lmk is it a norm in iClone 4 not to have any characters,clonecloths, etc., titled G4 ?,

Actually when you use the Load Image option, you are not adding a texture to a G2 or G3 head. What you are doing is creating a new G4 head. That is why the Texture button then becomes active because you now have a new G4 head.

By Peter (RL) - 15 Years Ago
ionrecordgroup (10/21/2009)
this contact customer support crap is gettin old ive done it 12 times and havent gotten any fix or response. Did you look at my image? it adds the head to the side of the scene not on the character. Im gettin sick of this bull.

Are you saying you have not had a single response at all from Support from your twelve (12) requests using the support form? If this is correct then this is very unusual. I would check your spam or junk folders as you may well have received replies that have been designated as spam and you may not have seen them.

By Peter (RL) - 15 Years Ago
safegaard (10/21/2009)
Hi Peter

I have another problem now. DEP – Data Execution Prevention is shutting my Ic4 down when i work with my projects. I have tried to manually shut the DEP of but Vista says i am not alowed to do it. I am locked in as admin of course. I have the 3 Gb ram vista can use. An 4gb windows booster stick. An 2core quadro Q6600 2,4 Ghz - 2,4 Ghz, Vista Home Premium and servicepack 2 and newest updates installed for all chips and Vista, 5,2 - 5,9 in score in Windows experience index.

Is there a way to fix that DEP problem. I have newer experied that with other software.

But when its running Ic4 is awesome i must say.

Best regards

For this type of system specific error please contact Support for help. They should be able to give you advise on how to solve it. Please use the support form below.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By duchess110 - 15 Years Ago
I have had this DEP issue it started with iC3 and now iC4.

I did report that it would shut down the programme and that I was unable to change settings

but have never been notified of any fix.

By planetstardragon - 15 Years Ago
strange problem.... I had a file i started in 3.5 , i called it up to fix it some and update the motions.... I call up the timeline.... and nothing is there ....no motion file ....but the character is still moving ... the add to library error ( that saves avatar ...not motion ) is preventing me from saving the motion ..and just recalling it.

I could fix this by just calling up the file in 3.5 but still wanted to point it out.

actually ...i just remembered my work around ....you make a copy of any file first, then replace it with the file you want to add to library Cool
By DesertWalker - 15 Years Ago
Hi ionrecordgroup,

I happened to notice that on your screenshot, the custom face window/panel (on the left hand side of the screen) is empty. So you may not have a custom face to begin with.

David

By Peter (RL) - 15 Years Ago
ionrecordgroup (10/21/2009)
this contact customer support crap is gettin old ive done it 12 times and havent gotten any fix or response. Did you look at my image? it adds the head to the side of the scene not on the character. Im gettin sick of this bull.

UPDATE: I have checked with Support and they have been in communication with you and you have replied. Not sure what you meant by not getting any response. Whistling

Anyway please keep in contact with support who will do their best to help you. This is a unique problem at the moment but they will try to find the cause for you.

By Peter (RL) - 15 Years Ago
For those who may not have received an email regarding the updated Content Packs, here is a list of the content that has been repacked for iClone4. If you are encountering problems with any of these packs, please download them again from your Account - Order History tab. Thanks.

Theme Pack Wedding Planner Deluxe Pack

Character Pack Dream Girls

Theme Pack Hundred Years War

Motion Pack Continuous Shot

Motion Pack Interactive Guns

Motion Pack Stage Dances in Variety

Combo Pack Rock Band - Additional Style

Combo Pack Rock Band - The Band Set

Combo Pack Rock Band - Rock Performances

G3 Clonecloth For Essential Woman Vol 1

Character Pack Clonecloth for Stout Woman Vol. 1

Combo Pack Armor

Character Pack German GSG9 Special Force

By aknzrdude - 15 Years Ago
ran into another problem - this time i started from scratch creating this scene
had a G3 trey cloth characetr that i custom textured, tried to apply stock motion - got this error

can't seem to get a break with iC4 - perhaps my version is cursed


By planetstardragon - 15 Years Ago
i got that error once too....i think i was able to fix it by replacing the avatar with the same avatar, then i was able to import the motion.

only happened 1nce to me when i first got ic4....so i dont remember if that was exactly the solution, but there is a way to address it.
By aknzrdude - 15 Years Ago
DAMN DAMN DAMN NOW THE DAMNED PROJECT WON'T LOAD AGAIN

somebody shoot me please
By power - 15 Years Ago
For those who may not have received an email regarding the updated Content Packs, here is a list of the content that has been repacked for iClone4. If you are encountering problems with any of these packs, please download them again from your Account - Order History tab. Thanks.

Theme Pack Wedding Planner Deluxe Pack

Character Pack Dream Girls

Theme Pack Hundred Years War

Motion Pack Continuous Shot

Motion Pack Interactive Guns

Motion Pack Stage Dances in Variety

Combo Pack Rock Band - Additional Style

Combo Pack Rock Band - The Band Set

Combo Pack Rock Band - Rock Performances

G3 Clonecloth For Essential Woman Vol 1

Character Pack Clonecloth for Stout Woman Vol. 1

Combo Pack Armor

Character Pack German GSG9 Special Force


What about purchased where a serial number was not provided, How I can download the updates? This happened with Clone Cloth 3 Woman, Rock Band, and other when problems with the purchase system did occur. RL have our emails, I have not received notification with link to re-download.

[Product] iClone Motion Pack: Rock Performances

[Serial Number] None

[Product] iClone G3 Character Pack: G3 CloneCloth for Essential Man Vol.1

[Serial Number] None


Later

Sad

By planetstardragon - 15 Years Ago
well, im not sure if this will cheer anyone up, but i'll start a rumor with this post that reallusion has got a real cool gift for us for being so supportive and patient, they really appreciated all the help we gave on the issues thread and decided to be really generous to us about it. isn't that cool ?

this all a hoax btw ...just made it up right now so i can imagine a really nice outcome !! O.o

-play along so we can imagine it to be as real as possible- w00t


ps - in case the rumor isn't true, I attached a back up plan. # 15 various everyday behaviors dance moves 14 trials.rar from my cmu conversons. - straight conversions, I didn't do any extra stuff to it, so may need a little tweaking.
By Mick - 15 Years Ago
Dear Later,

Please follow the steps below to re-download your content pack:
1) Login to your member account:
http://www.reallusion.com/member/program/memberreg.asp
2) Click on the “Order History” tab.
3) Browse through the list to find your content and its installation file download link.

By Mick - 15 Years Ago
safegaard (10/21/2009)
Hi Peter

I have another problem now. DEP – Data Execution Prevention is shutting my Ic4 down when i work with my projects. I have tried to manually shut the DEP of but Vista says i am not alowed to do it. I am locked in as admin of course. I have the 3 Gb ram vista can use. An 4gb windows booster stick. An 2core quadro Q6600 2,4 Ghz - 2,4 Ghz, Vista Home Premium and servicepack 2 and newest updates installed for all chips and Vista, 5,2 - 5,9 in score in Windows experience index.

Is there a way to fix that DEP problem. I have newer experied that with other software.

But when its running Ic4 is awesome i must say.

Best regards

Dear customer,

I am writing to you that iClone4 has to work under Data Execution Prevention (DEP). Therefore, you cannot make an exception for iClone4 in the DEP. We have replied your enquiry via Support Form. You can check that. If the problem still persists, you can reply the support form ticket.

By duchess110 - 15 Years Ago
Thanks for the information Mick on the DEP issue at least now I know there is no fix for it and to carry on as I have with save my projects in progressive stages until I get the finished project just in case DEP kicks in and closes the programme at least I can go back to previous project and not have to build all from scratch.

Also planning on rebuild of pc this weekend if all goes well time it had a good sort out so though ok take of McAfee and see what happens. So took it off put on Microsoft Security Essential and a Character that took 59 seconds before now takes between 10-20 seconds so a vast improvement. So now not sure what to do - do I sacrifice an over protective Security Programme for a faster running iClone.

Would really liked to be informed when the patch due for release will included anything that is a fix for McAfee

By aknzrdude - 15 Years Ago
for what it's worth - my cousin works for McAfee and i had a conversation with him regarding McAfee vs. Windows security essentials -

net result of the conversation - McAfee is a big suite of programs so takes up more resources - WSE is leaner but provides a similar level of security against viruses, trojans and malware - one key difference is macfee is more frequent in updating thier database of malware - i.e. daily basis whereas microsoft might take longer - days if not weeks

one caution with WSE is the windows defender program which is a resource hog - he recommended turning this off - Adware by lavasoft is a pretty good alternative and not as resource hungry

in my case i use a core i7 - which supports 8 threads (great for multi-tasking and running background tasks with minimal effect on your foreground tasks) so mAcafee does not show any loading issues in mine as i stated in an earlier post- i verified this by uninstalling it and installing WSE - same thing i can load characters in 5 seconds

By Peter (RL) - 15 Years Ago
aknzrdude (10/23/2009)
for what it's worth - my cousin works for McAfee and i had a conversation with him regarding McAfee vs. Windows security essentials -

net result of the conversation - McAfee is a big suite of programs so takes up more resources - WSE is leaner but provides a similar level of security against viruses, trojans and malware - one key difference is macfee is more frequent in updating thier database of malware - i.e. daily basis whereas microsoft might take longer - days if not weeks

one caution with WSE is the windows defender program which is a resource hog - he recommended turning this off - Adware by lavasoft is a pretty good alternative and not as resource hungry

in my case i use a core i7 - which supports 8 threads (great for multi-tasking and running background tasks with minimal effect on your foreground tasks) so mAcafee does not show any loading issues in mine as i stated in an earlier post- i verified this by uninstalling it and installing WSE - same thing i can load characters in 5 seconds

Everyone who uses antivirus and security software will have their favorites and if you are happy with your product then why change. I think McAffee, Norton and the other "big boys" in the antivirus world are a little bit rattled with Microsoft's move to make computer security free.

As I have mentioned previously, I have used Microsoft Security Essentials since beta and previously Microsoft OneCare. Both products I have found have little impact on system performance which is why I moved to them. I don't want anything slowing down my system if it doesn't need to.

As to the Windows Defender issue. Both OneCare and MSE turn this off automatically when you install so you don't have to worry about that.

By planetstardragon - 15 Years Ago
new issue just happened. i'm trying to do some minor alterations to a character motion in the scene...i access the motion panel, try to select the head ..and nothing happens, no gadget, no mod wheel, nada...... i have no idea how im going to finish these scenes anymore. Everywhere i touch there is another bug. seriously, i love the layout in ic4, but it feels like you guys stuck a mac truck engine in a volkswagon body ...when you step on the gas it flips on its back and i go no where really fast. i need ice cream.

the ice cream helped - the fix is to re-import the same avatar.
By Peter (RL) - 15 Years Ago
duchess110 (10/23/2009)
Would really liked to be informed when the patch due for release will included anything that is a fix for McAfee

The iClone 4.1 upgrade should be available in November (no fixed date yet sadly). You should notice a big improvement in loading times then.

By space man spiff - 15 Years Ago
Hi All

Anyone looking for good free protection software try COMODO - http://personalfirewall.comodo.com/. completeley free. Can be a bit of a nuisance when first learning your apps. etc and only by you letting it but once it does, an excellent piece of software for Firewall, Virus detection etc and updates very frequently. Does not appear to have slowed down my system

I also have AVG http://www.avg.com/gb-en/product-avg-internet-security?ctype=ppc_uk_00059 running along side it, both do different areas. With AVG they you have to search thier website for the free version as they keep moving it around, rather crafty of them. But still a good one to have

Pete

By BiggsTrek - 15 Years Ago
I've been creating a bunch of new G4 heads, and have noticed that after going back and editing the texture (Head/Texture), the "2-Sided" option does not work from the "Adjust the facial texture" screen. It works WITHIN that editor, but once you say "OK" and return to the main program, the two sided effect is no longer active.

It works if you edit the Face texture via "Skin" rather than the Head/Texture route, but it should work the other way, too.

Thanks!
By Magique - 15 Years Ago
Are there any known issues with Mega Motion Pack 1 with iClone4? Should this work properly? I just bought it last night and although the motions can be added to an avatar's animation, they seem to be wrong. For example, the character might be leaning strangely while talking or his body is somewhat pinched or contorted when sitting. It's like the bones aren't mapping correctly or something like that.
By BiggsTrek - 15 Years Ago
Today I've had iClone 4.01 CRASH on me several times. Seems to occur when I attempt to move a character's HAIR. It's not consistent, as it works most of the time. But today it has crashed about 3 times as I adjust the position of the hair.

In a word: UNSTABLE. Sad
By Mick - 15 Years Ago
planetstardragon (10/23/2009)
new issue just happened. i'm trying to do some minor alterations to a character motion in the scene...i access the motion panel, try to select the head ..and nothing happens, no gadget, no mod wheel, nada...... i have no idea how im going to finish these scenes anymore. Everywhere i touch there is another bug. seriously, i love the layout in ic4, but it feels like you guys stuck a mac truck engine in a volkswagon body ...when you step on the gas it flips on its back and i go no where really fast. i need ice cream.

the ice cream helped - the fix is to re-import the same avatar.

Hi,

We will have updates to fix this issue soon. If we release it, you can check Reallusion Live Update. Alternatively, you can take notice our official website.

By Mick - 15 Years Ago
biggstrek (10/26/2009)
I've been creating a bunch of new G4 heads, and have noticed that after going back and editing the texture (Head/Texture), the "2-Sided" option does not work from the "Adjust the facial texture" screen. It works WITHIN that editor, but once you say "OK" and return to the main program, the two sided effect is no longer active.

It works if you edit the Face texture via "Skin" rather than the Head/Texture route, but it should work the other way, too.

Thanks!

Hi,

Thank you for your information.

I’ve passed this problem to our developing team. We will fix it as soon as possible.

By Mick - 15 Years Ago
biggstrek (10/28/2009)
Today I've had iClone 4.01 CRASH on me several times. Seems to occur when I attempt to move a character's HAIR. It's not consistent, as it works most of the time. But today it has crashed about 3 times as I adjust the position of the hair.

In a word: UNSTABLE. Sad

Hi,

I am writing to you that this defect has been fixed.  We will have updates soon. If we release it, you can check Reallusion Live Update.

By BiggsTrek - 15 Years Ago
Mick (10/29/2009)
biggstrek (10/28/2009)
Today I've had iClone 4.01 CRASH on me several times. Seems to occur when I attempt to move a character's HAIR. It's not consistent, as it works most of the time. But today it has crashed about 3 times as I adjust the position of the hair.

In a word: UNSTABLE. Sad


Hi,

I am writing to you that this defect has been fixed. We will have updates soon. If we release it, you can check Reallusion Live Update.


Great news, Mick. Thanks for the progress update!

Smile
By BiggsTrek - 15 Years Ago
I know this was mentioned elsewhere, but I'm not sure if was posted in this thread.

Dark Wizard Moloch has a bad head (it doesn't move) and his eyes are too low (though they DO move):

(see attached picture)
By Peter (RL) - 15 Years Ago
To try and resolve some of the issues you are experiencing, early next week another new patch for iClone4 will be released. The 4.02 patch will fix a number of current issues, but the two main areas worked on are Content Compatibility and DRM Activation from iClone3 to iClone4.

Below is a list of the fixes and changes you will find in the patch when it is released next week.

Added: 1-Click Content Verification to verify all your DRM protected content in a single go.
Enhanced: Fine-tuned G1, G2, G3 facial skins to improve facial animation.
Fixed: The face camera view could not be selected for non-standard characters.
Fixed: Some G1/G2 characters had abnormal teeth and/or mouth behavior.
Fixed: Some G1/G2 characters could not be loaded.
Fixed: IK/FK could not be applied to the head of some G1/G2 characters.
Fixed: iClone3 projects which contained props with merged particles could not be loaded.
Fixed: iClone3 projects which contained characters with particles would crash when replacing those characters.
Fixed: iClone3 props with UV animation (i.e. Stage Magician Pack) would not load correctly.
Fixed: Props that use AML scripts would cause the program to crash when the AML script's "PosHelper" value was empty.
Fixed: Removing a character's hair, then undoing/redoing that action, and then re-adjusting the hair would cause the program to crash.
Fixed: Replacing a character would cause IK/FK to become unusable.
Fixed: The description for the Material > "Effect All Materials" option was changed to "Affect All Materials" and is now colored in blue to indicate keyability.
Fixed: The description for Head > Eyes > "Pupils" was changed to "Irises"
Fixed: The dialog title for the "Add to Library" feature on the Collect Clip track of props was corrected.

Thank you for your continued feedback. Smile

By Magique - 15 Years Ago
I've discovered a bug when using IBL features. I'm creating some really large landscapes with very large models in them for a city. When I select the IBL Sunny template, it automatically creates a skybox in the scene with a scale of 250 and all the IBL attributes are applied within this sky sphere's area. Everything else in the scene is unaffected. See the attached image where the sky sphere and lighting are applied to part of some of the buildings and the rest of the scene is not lit properly.
By animagic - 15 Years Ago
I don't have IC 4 (yet), but can you rescale the skybox? I've had to do something similar in IC 3 with skydomes that are too small for large scenes.
By Magique - 15 Years Ago
zuijlen (10/31/2009)
I don't have IC 4 (yet), but can you rescale the skybox? I've had to do something similar in IC 3 with skydomes that are too small for large scenes.

I almost edited my post to make note that scaling the skybox doesn't affect anything. I get a nice new skybox that's the right scale, but whatever IBL lighting calculations that were done when it first created the skybox are still the same and the lighting everywhere else is dark. It seems like the template must assume that it's only dealing with objects within the bounds of that initial sphere.

By VlaamsMike - 15 Years Ago
Just got IC4 and as I expected there are a few issues with robustness. However, in additional to the ones already listed I see a few more:

1. I have a project with one avatar and four props. However the number of polygons is high 160k. Nearly anything I try to do causes a crash. Sometimes even reloading the project causes a crash, sometimes not. The crashes are not consistent, so I think it is more a general problem. As a software engineer myself I am guessing it is memory management, uninitialised variables, stray pointer or something like this.

2. I downloaded the waltz motions from backstage a while back and they appear as trials under IC4. Loading these causes a crash every time. I am connected to the internet while I do this.

3. Sometimes, when trying to save my project I do not get a complete "save as" dialog box. The box appears but it is transparent! so I can't save the project. (Same project as item 1 above)

4. The user interface seems slower than IC3. In fact with a large project it is frustratingly slow. For example trying while trying to place a prop it can take a few seconds before it responds to the mouse movements. This makes placement almost impossible unless you make a mouse movement and then wait, another mouse movement and wait .... It wouldn't be so difficult if the prop stayed under the mouse pointer but the relative movement between the mouse and the prop just makes it harder. 

I look forward to the fixes. IC4 is a great package and the content top quality! 

My PC is a Dell Vostro 1700 with 4G RAM running Vista (couldn't get the PC with XP sadly)

By Peter (RL) - 15 Years Ago
tscott (10/26/2009)
Are there any known issues with Mega Motion Pack 1 with iClone4? Should this work properly? I just bought it last night and although the motions can be added to an avatar's animation, they seem to be wrong. For example, the character might be leaning strangely while talking or his body is somewhat pinched or contorted when sitting. It's like the bones aren't mapping correctly or something like that.

Does this affect all the motions or just some? Perhaps you could grab a screenshot and post it, or list some of the motion files that you are having problems with and the character you applied it to. I haven't been able to reproduce the problems you mention myself.

By Magique - 15 Years Ago
Peter Edwards (11/2/2009)
Does this affect all the motions or just some? Perhaps you could grab a screenshot and post it, or list some of the motion files that you are having problems with and the character you applied it to. I haven't been able to reproduce the problems you mention myself.

I didn't try all the motions because there are so many, but every one that I did try seemed to have some sort of problem. I'll put together a short video clip showing an example later tonight.

By Magique - 15 Years Ago
Here's an example of one of the issues. The attached clip starts off with a simple idle motion while seated and then switches to a Mega Motions pack motion called Refuse and finally finishes up with another simple idle motion from iClone. Watch when the mega motion pack motion kicks in, the body of the character suddenly gets whacked out and then returns to normal when we go back to the standard iClone idle animation.
By Magique - 15 Years Ago
The next issue I've seen that is causing problems for me is shadowing. I'd have to say that I rarely see shadowing working correctly in any instance. Attached is a short video clip showing just one example of bad shadowing.
By Mick - 15 Years Ago
VlaamsMike (11/2/2009)
Just got IC4 and as I expected there are a few issues with robustness. However, in additional to the ones already listed I see a few more:

1. I have a project with one avatar and four props. However the number of polygons is high 160k. Nearly anything I try to do causes a crash. Sometimes even reloading the project causes a crash, sometimes not. The crashes are not consistent, so I think it is more a general problem. As a software engineer myself I am guessing it is memory management, uninitialised variables, stray pointer or something like this.

2. I downloaded the waltz motions from backstage a while back and they appear as trials under IC4. Loading these causes a crash every time. I am connected to the internet while I do this.

3. Sometimes, when trying to save my project I do not get a complete "save as" dialog box. The box appears but it is transparent! so I can't save the project. (Same project as item 1 above)

4. The user interface seems slower than IC3. In fact with a large project it is frustratingly slow. For example trying while trying to place a prop it can take a few seconds before it responds to the mouse movements. This makes placement almost impossible unless you make a mouse movement and then wait, another mouse movement and wait .... It wouldn't be so difficult if the prop stayed under the mouse pointer but the relative movement between the mouse and the prop just makes it harder. 

I look forward to the fixes. IC4 is a great package and the content top quality! 

My PC is a Dell Vostro 1700 with 4G RAM running Vista (couldn't get the PC with XP sadly)

Hi

V4.02 patch has released already, please try to upgrade your iClone to the latest version. In addition, you can check the following items:

1. We suggest upgrading the graphics card driver to the latest version.

2. Please close whole terminate and stay resident programs.

3. If there is any Firewall, Anti-Virus or Anti Spyware in your system? If yes, please turn them off temporary.

4. If you are running the other applications at the same time, please stop them first.

5. Make sure that your PC has enough system resources.


If the problem persists, please provide the information below. You can utilize “Support Form”: (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.
1) Please provide your project and waltz motion file to us. You may attached it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

2) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

By Mick - 15 Years Ago
bluemidget666 (10/16/2009)
Iv just bought Machines of war and when i Click on a tank comander to get in the tank it crashes iclone4.

Hi

V4.02 patch can solve this problem, and it has released already, please try to upgrade your iClone to the latest version. You can check Reallusion Live Update to get this patch, or you can refer to the below link to download the patch.
http://www.reallusion.com/iclone/iclone_upgrade.asp

By Mick - 15 Years Ago
MelHolden (10/17/2009)
Iclone 4 crashes when trying to texture G3 heads.

Hi Mel,

V4.02 patch has released already, please try to upgrade your iClone to the latest version. You can check Reallusion Live Update to get this patch, or you can refer to the below link to download the patch.
http://www.reallusion.com/iclone/iclone_upgrade.asp

In addition, we suggest upgrading the graphics card driver to the latest version.


If the problem persists, please provide the information below. You can utilize “Support Form”: (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.
1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.

2) Please provide your project file to us. You may attached it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

3) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

By Mick - 15 Years Ago
safegaard (10/21/2009)
Hi Peter

I have another problem now. DEP – Data Execution Prevention is shutting my Ic4 down when i work with my projects. I have tried to manually shut the DEP of but Vista says i am not alowed to do it. I am locked in as admin of course. I have the 3 Gb ram vista can use. An 4gb windows booster stick. An 2core quadro Q6600 2,4 Ghz - 2,4 Ghz, Vista Home Premium and servicepack 2 and newest updates installed for all chips and Vista, 5,2 - 5,9 in score in Windows experience index.

Is there a way to fix that DEP problem. I have newer experied that with other software.

But when its running Ic4 is awesome i must say.

Best regards

Dear customer,

I am writing to you that iClone4 has to work under Data Execution Prevention (DEP). Therefore, you cannot make an exception for iClone4 in the DEP. V4.02 patch has released already, please try to upgrade your iClone to the latest version. You can check Reallusion Live Update to get this patch, or you can refer to the below link to download the patch.
http://www.reallusion.com/iclone/iclone_upgrade.asp

If the problem persists, please provide the information below. You can utilize “Support Form”: (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

 

1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.

 

2) Please provide your project file to us. You may attached it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

 

3) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

4) We would be grateful if you could capture a screen shot to us when the issue occurs. If there is any error message


By Mick - 15 Years Ago
biggstrek (10/21/2009)
And now another thing I've noticed: Self Cast Shadows are "wonky"... they flicker and aren't solid, or worse they appear and disappear as I zoom in.

I've tried changing the various settings, but to no avail.

Quite noticeable on G2 clonecloth and G3 heads, but also on some props.

Anyone else?

Hi,

Please check the following items:
1. We suggest upgrading the graphics card driver to the latest version.
2. Make sure that your PC has enough system resources.

3. You can try to adjust shadow settings.

e.g.

Shadow Range
Bias
Resolution
Blur
Opacity

After the adjustments, I think that the display would be better.


If the problem persists, please provide the information below. You can utilize “Support Form”: (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

1) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

By Mick - 15 Years Ago
aknzrdude (10/22/2009)
ran into another problem - this time i started from scratch creating this scene
had a G3 trey cloth characetr that i custom textured, tried to apply stock motion - got this error

can't seem to get a break with iC4 - perhaps my version is cursed


Hi

V4.02 patch has released already, please try to upgrade your iClone to the latest version. You can check Reallusion Live Update to get this patch, or you can refer to the below link to download the patch.
http://www.reallusion.com/iclone/iclone_upgrade.asp


If the problem persists, please provide the information below. You can utilize “Support Form”: (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.
1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.

2) Please provide your project and related files to us. You may attached it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

By Mick - 15 Years Ago
safegaard (10/21/2009)
I have a mysterious problem now.In world of Wilderness most of the cenes work but there are 2 who dont and then crash IC4 after pressing the ok button as you can se in the screenshot i have put here.

Its the Woods above and the Divine tree who dont work. All the rest work fine without problems. What can i do about this.

Hi,

This issue has been passed to our developing team. We will solve the problem soon. Thank you for your feedback.

By Mick - 15 Years Ago
planetstardragon (10/22/2009)
strange problem.... I had a file i started in 3.5 , i called it up to fix it some and update the motions.... I call up the timeline.... and nothing is there ....no motion file ....but the character is still moving ... the add to library error ( that saves avatar ...not motion ) is preventing me from saving the motion ..and just recalling it.

I could fix this by just calling up the file in 3.5 but still wanted to point it out.

actually ...i just remembered my work around ....you make a copy of any file first, then replace it with the file you want to add to library Cool

Hi,

Make sure that you opened motion track. In iClone4, the motion clip will add to motion track.

If the problem persists, please provide the information below. You can utilize “Support Form”: (http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could. Then, we are able to help you to solve it.

2) Please provide your project and motion file to us. You may attached it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

By Galfridus - 15 Years Ago
Just installed the new 4.02 patch via live update and suddenly IC4 seems to have becomes the program I hoped and anticipated it would be. Most importantly my projects now load and save. It means I can begin to actually use IC4 instead of just exploring the new features. The One-click verification process has worked it's magic and all my DRM content has become usable in IC4 on line or not. I'm also beginning to discover that I can now use the motion editor on avatars that were previously showing problems and content packs like Stage Magician have been restored to full working order along with other previously errant content items.

It would be wrong to say that I am not disappointed that some of these issues were not fixed in the beta testing stage. The fact that intermittently I could create a brand new project in IC4 save it and then not be able to reload that project again later seems a fundamental issue which should never have persisted into the commercial release. It would be equally wrong not to offer a very sincere word of thanks to those who have worked to create the present patch so that IC4 begins to function for me as the impressive movie making tool RL promote it to be.

Along with my thanks goes a word of appreciation for the way this forum thread is being used to keep us regularly informed of newly identified IC4 issues. The "support ticket" route to problem solving is of course very important but by it's nature somewhat insular and exclusive. In contrast the forum has highlighted problems experienced and shared by other users and, most refreshingly, I perceive an improved level of detailed responses from RL. I find this more open approach to be both useful and reassuring. Along side the advice of Peter Edwards I have greatly valued the postings made by Mick of Technical Support especially in them promptly confirming that a problem exists and stating the intended action to be taken. It has saved me sending several "tickets" by being made aware that things are already in hand. I warmly welcome the dialogue and hope it will continue as IC4 is further refined.


Geoff.

By Cricky - 15 Years Ago
This needs to be looked into. In Windows 7, this latest update iClone4.02 appears to be functioning properly, and I agree that some of the features are working properly, however.....

I have to run in Compatibility Mode for Windows XP SP2
It has to be run in Administrator Mode
It saves the Projects, but will not re-open them.

The above errors were noted for the Current 4.02 update, without applying attempted Fixes.
I've reverted back to the 4.01 Update, which allows the projects to at least be saved and re-loaded, but the issues with the Stage Magician are still there, as iClone4.02 was to fix that.

I am now running 4.01 with the compatibility mode engaged for XP SP2 update applied; SP3 compatibility crashes iClone4.02 on too many fronts to mention.

This operating system is NEW, with all Updates from Microsoft applied, and a fresh Install of iClone4 plus all updates.

I still have projects from iClone3 that will not re-open; these I have relegated to the dungeon, as they were so large iClone3 had a hard time opening them, but still does open them all ,except one that uses the Medieval Package Components.

Almost there, but not quite. I know Windows 7 is a new operating environment, so I'll wait until the fix appears that works.

As an Edit to this Post: This is the Video of the Project that Fails to Re-open from iClone3; http://www.dailymotion.com/video/x85klt_medieval-rural-farming_creation
By Magique - 15 Years Ago
I'd like to chime in and just say that I have Windows 7 as well and don't see any of those issues. I installed straight up and didn't set any particular compatibility mode either. I am using 64-bit Windows 7 Home Premium.
By Peter (RL) - 15 Years Ago
tscott (11/3/2009)
Here's an example of one of the issues. The attached clip starts off with a simple idle motion while seated and then switches to a Mega Motions pack motion called Refuse and finally finishes up with another simple idle motion from iClone. Watch when the mega motion pack motion kicks in, the body of the character suddenly gets whacked out and then returns to normal when we go back to the standard iClone idle animation.

Thanks for posting the video. This makes it much easier to see the problem.

These particular motion packs were some of the very first produced for the original iClone and were created by Credo and converted for iClone. The "hunched shoulders" you show is part of the motion and not a bug with the pack.

If you try some of the other sitting motions like "neutral" or "threatening" you see that the hunched shoulders are not there. While maybe not as realistic as motions created directly for iClone3 and 4 they are still very usable.

What you can do is use Edit Motion Layer to make changes to the motion and make the transition between "idle" and "refuse" a little more subtle. This should improve the look.

By Peter (RL) - 15 Years Ago
Cricky (11/3/2009)
This needs to be looked into. In Windows 7, this latest update iClone4.02 appears to be functioning properly, and I agree that some of the features are working properly, however.....

I have to run in Compatibility Mode for Windows XP SP2
It has to be run in Administrator Mode
It saves the Projects, but will not re-open them.

Hi Cricky,

Sorry to hear you are experiencing some serious issues are installing the 4.02 update. I 'am using Windows 7 myself and haven't encountered the same problems.

I'll pass on your feedback to Mick who will be able to look into it and see if there are any known causes. You can of course use the support form to contact support yourself if you wish. Either way, hopefully this can be resolved soon.

Thanks for the feedback.

By Mick - 15 Years Ago
Hi Cricky,

We tested that this problem has not occurred. We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could.

Secondly, we would be grateful if you could provide your projects files to us. We suggest contacting us via “Support Form”.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx

By Magique - 15 Years Ago
I think my shadow bug video was corrupted so I'm posting some screenshots to illustrate the issue. From my experience, this is a major problem and not just a random or rare bug. It seems that shadows only affect the invisible ground plane zero in most cases. I've tried this on my home machine on iClone professional as well as an EX version I have here at work. Both exhibit the same issue.

Note that the box object in the scene does have Cast Shadows AND Receive Shadows checked ON.

By stuckon3d - 15 Years Ago
tscott (11/4/2009)
I think my shadow bug video was corrupted so I'm posting some screenshots to illustrate the issue. From my experience, this is a major problem and not just a random or rare bug. It seems that shadows only affect the invisible ground plane zero in most cases. I've tried this on my home machine on iClone professional as well as an EX version I have here at work. Both exhibit the same issue.

Note that the box object in the scene does have Cast Shadows AND Receive Shadows checked ON.


Hi tscott,
what you have there is not a bug, is the way drop shadows work, which is the default setting for the lights when you start a new project. In order to see the shadow of the character on the box you need to change the shadow type to "selfcast shadows". You will find this parameter on the modify panel on the right and scroll down towards the bottom. Also read my link on shadows on my signature, this will help you undestand shadows better as well.

Good luck,

Stuckon3d
By Magique - 15 Years Ago
stuckon3d (11/4/2009)

Hi tscott,
what you have there is not a bug, is the way drop shadows work, which is the default setting for the lights when you start a new project. In order to see the shadow of the character on the box you need to change the shadow type to "selfcast shadows". You will find this parameter on the modify panel on the right and scroll down towards the bottom. Also read my link on shadows on my signature, this will help you undestand shadows better as well.

Good luck,

Stuckon3d

That does indeed work for the simple project I used in those screenshots. However, I'm almost 100% certain that it didn't work in my real example with the video clip that got corrupted. I actually tried all 3 shadow types in that demo and had problems with all of them. I'll try again tonight and see if I can get a working video clip up.

And for the record, Drop Shadow is useless so why have it in there at all? At the very least, don't make it the default since it doesn't work fo 99.9% of all real-world cases anyway.

By stuckon3d - 15 Years Ago
tscott (11/4/2009)
stuckon3d (11/4/2009)

Hi tscott,
what you have there is not a bug, is the way drop shadows work, which is the default setting for the lights when you start a new project. In order to see the shadow of the character on the box you need to change the shadow type to "selfcast shadows". You will find this parameter on the modify panel on the right and scroll down towards the bottom. Also read my link on shadows on my signature, this will help you undestand shadows better as well.

Good luck,

Stuckon3d


That does indeed work for the simple project I used in those screenshots. However, I'm almost 100% certain that it didn't work in my real example with the video clip that got corrupted. I actually tried all 3 shadow types in that demo and had problems with all of them. I'll try again tonight and see if I can get a working video clip up.

And for the record, Drop Shadow is useless so why have it in there at all? At the very least, don't make it the default since it doesn't work fo 99.9% of all real-world cases anyway.


Hey scott,
tonight ill post an image where drop shadows are ideal for. As far as not seeing the selfcast shadows.. This is what sometimes happen:
1) the shadow map resolution is too low, the default is 1024, try bring it up to 2048
2) your ambient light is too high and it washes your shadow away, try to reduce it.
3) shadow opacity starts at 50%, try increasing it until is dark enough for you.
4) IF you have a very large scene with objects wide appart try using the new slider at the bottom of the modify panel. this will decrease the area it creates shadows so you get a cleaner shadow map.

hope this helped,

Stuckon3d
By Mick - 15 Years Ago
thompsongeoff (11/3/2009)
Just installed the new 4.02 patch via live update and suddenly IC4 seems to have becomes the program I hoped and anticipated it would be. Most importantly my projects now load and save. It means I can begin to actually use IC4 instead of just exploring the new features. The One-click verification process has worked it's magic and all my DRM content has become usable in IC4 on line or not. I'm also beginning to discover that I can now use the motion editor on avatars that were previously showing problems and content packs like Stage Magician have been restored to full working order along with other previously errant content items.

It would be wrong to say that I am not disappointed that some of these issues were not fixed in the beta testing stage. The fact that intermittently I could create a brand new project in IC4 save it and then not be able to reload that project again later seems a fundamental issue which should never have persisted into the commercial release. It would be equally wrong not to offer a very sincere word of thanks to those who have worked to create the present patch so that IC4 begins to function for me as the impressive movie making tool RL promote it to be.

Along with my thanks goes a word of appreciation for the way this forum thread is being used to keep us regularly informed of newly identified IC4 issues. The "support ticket" route to problem solving is of course very important but by it's nature somewhat insular and exclusive. In contrast the forum has highlighted problems experienced and shared by other users and, most refreshingly, I perceive an improved level of detailed responses from RL. I find this more open approach to be both useful and reassuring. Along side the advice of Peter Edwards I have greatly valued the postings made by Mick of Technical Support especially in them promptly confirming that a problem exists and stating the intended action to be taken. It has saved me sending several "tickets" by being made aware that things are already in hand. I warmly welcome the dialogue and hope it will continue as IC4 is further refined.


Geoff.

Hi Geoff,

On behalf of our company, thank you for your interest in our products. If you have any further queries about our products themselves, or any issues relating to products defects or components, please do not hesitate to contact us.

By Magique - 15 Years Ago
stickon3d,

I looks like my original test was not set up properly. After using self-cast shadows and adjusting a few parameters, everything is working as expected. Thanks again for your assistance.

By DELETED2 - 15 Years Ago
Graphics Controllabilities.

The latest patch (I didnt notice this on my sysem before in v.4)  has a thing whereby if you import a scene from earlier versions (which can now be done) the props you created, their graphics... you cant make them go FULL white brightness or luminence and etc.
All the pathways and bits I built originally came in almost black and wouldnt go above mid grey.

But to fix this on our side of the ence importing the prop again and importing a graphic into it once more piece by piece by piece, it all works fine.


BRIGHTNESS wont adjust up any further than 50% grey.



Now, I think Father Christmas will be happier. Tongue
By Dulci - 15 Years Ago
Most of the faces in my arsenal are working fine, but something very strange happens when I use this face:



Where is that shiny looking helmet thing coming from?

By Peter (RL) - 15 Years Ago
Dulci (11/6/2009)
Most of the faces in my arsenal are working fine, but something very strange happens when I use this face:

Where is that shiny looking helmet thing coming from?

Hi Dulci,

File must have got corrupted in some way. Very strange, I haven't seen that one before.

Are you able to re-save the head or attach it to a different avatar without the "attachment"?

By Mel H - 15 Years Ago
Is it legal to share a default vns character.
By Peter (RL) - 15 Years Ago
MelHolden (11/7/2009)
Is it legal to share a default vns character.

Yes it is perfectly ok to share customized default content* with other iClone users. For example, if you created a custom body shape for Trey or Violet and wanted to share it, then you can do that. Obviously you can't do this with any characters from purchased content packs or BackStage.

*Default content is anything that is supplied with all versions of iClone.

By BiggsTrek - 15 Years Ago
Something odd happened today. My 'Move' gadget disappeared. The 'Resize' and 'Rotate' ones still worked, but the 'Move' one stubbornly refused to show itself (for any of the props in my scene). I can't tell you why it happened (the series of events), but I can tell you that quitting iClone and restarting solved it.

Just thought I'd mention it, and if I see it occur again, I'll post an update with (hopefully) more useful data).

iClone 4.02, of course.
By Magique - 15 Years Ago
I have a couple of new issues. One is definitely a bug, but the other might just be something I'm doing wrong.

First, I'm experiencing crashes about 50% of the time whenever I click or dbl-click on the diffuse map icon in the avatar's upper/lower body.

Second, I am having an impossible time getting particles to work the way I want when using the Jet particle effect. When the Jet particle is attached to my fighter model and the model is stationary, the effect looks perfect. However, when the model is moving, the particles spread out all over the place and look really bad. See the attached video for an example. At the beginning of the video, the model and attached effect are moving and at the end, the fighter stops moving. You'll see the effect I am trying to achieve when the fighter is stationary.

Now, I've done a fair amount of 3D programming for the past 8 years and I've done stuff like this with moving models and atatched jet streams without this kind of breakdown so I believe it should work as I expect. If not, how can I get the desired effect on a moving object?

By Mick - 15 Years Ago
tscott (11/9/2009)
I have a couple of new issues. One is definitely a bug, but the other might just be something I'm doing wrong.

First, I'm experiencing crashes about 50% of the time whenever I click or dbl-click on the diffuse map icon in the avatar's upper/lower body.

Second, I am having an impossible time getting particles to work the way I want when using the Jet particle effect. When the Jet particle is attached to my fighter model and the model is stationary, the effect looks perfect. However, when the model is moving, the particles spread out all over the place and look really bad. See the attached video for an example. At the beginning of the video, the model and attached effect are moving and at the end, the fighter stops moving. You'll see the effect I am trying to achieve when the fighter is stationary.

Now, I've done a fair amount of 3D programming for the past 8 years and I've done stuff like this with moving models and atatched jet streams without this kind of breakdown so I believe it should work as I expect. If not, how can I get the desired effect on a moving object?

Hi,

About your first issue, I’m sorry that we cannot repeat your problem even though you’ve described the problem. Please provide more information.
1) We are wondering the problem occurs if you apply a particular avatar or every template avatars can repeat this issue.

2) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could.

3) If it is any particular avatar or project, please provide your project file to us. You may attach it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

Note: We suggest upgrading the graphics card driver to the latest version.

About your other issue, you can try to adjust particle life and emitter settings such as Quota, Emitter Rate…etc. After doing adjustments, the results would be better.

By Magique - 15 Years Ago
Updating my graphics driver might have solved my first issue, but only time will tell. I tried it a few times and no crashes yet.

As far as my second issue, I think you are missing the point. The particles look fine when the vehicle is at rest and they go all wrong when the vehicle is in motion. If I could somehow get them to look right when in motion then they'd likely look wrong when at rest. Anyway, I spent about an hour tweaking every particle parameter there is and couldn't get it working even close to the at-rest effect. I eventually gave up trying.

By Seeker769 - 15 Years Ago
Hi,

I recently bought iClone4 PRO and was thoroughly impressed! It has completely dominated all of my freetime. I'm having problems with anti-aliasing though, my graphics card supports vertex and pixel shading, so why not anti-aliasing? I've updated my graphics driver, but that didn't fix the problem. Thanks for reading my post

I hope I don't overload the spell check  

By Peter (RL) - 15 Years Ago
chrispittman77 (11/10/2009)
Hi,

I recently bought iClone4 PRO and was thoroughly impressed! It has completely dominated all of my freetime. I'm having problems with anti-aliasing though, my graphics card supports vertex and pixel shading, so why not anti-aliasing? I've updated my graphics driver, but that didn't fix the problem. Thanks for reading my post

I hope I don't overload the spell check  

You don't say which graphics card you have, but in general terms, check your graphics card settings to make sure that you have it set to "Let the Application Decide".

For example for NVidia cards you have the Nvidia Control Panel where you can make these settings. It may be that you have the anti-alias fixed so applications like iClone can not change that.

By Seeker769 - 15 Years Ago
My graphics card is a GMA 965, and I've screwed around with the options several times to no effect. Thanks for the reply
By Seeker769 - 15 Years Ago
I,m not sure what all of these mean, Does this look right?
By Peter (RL) - 15 Years Ago
Hi Chris,

While the GMA 965 series does now support Pixel Shader 3 with the latest drivers from Intel it is not a card that is fully supported by iClone4. If you look at the image below, you will see that the 965 is listed as only fully supporting Quick Shader.

Sadly I don't think you will be able to get it to use Anti-Alias unless Intel issue new drivers that enable this.

By MaryS.Hines - 15 Years Ago
chrispittman77 (11/10/2009)
Hi,

I recently bought iClone4 PRO and was thoroughly impressed! It has completely dominated all of my freetime. I'm having problems with anti-aliasing though, my graphics card supports vertex and pixel shading, so why not anti-aliasing? I've updated my graphics driver, but that didn't fix the problem. Thanks for reading my post

I hope I don't overload the spell check  

 

hi, Chris...right after I got iclone, I invested in a GeForce 8400 (at newegg.com) and haven't had any problems in iclone with anti-aliasing, etc...it was less than 100 bucks, (around 85 bucks, i think.)

By Seeker769 - 15 Years Ago
Hi, Peter

I greatly appreciate your time and help

Thank you

By Seeker769 - 15 Years Ago
Hi, Mary

Thanks for the heads up on the graphics card. Unfortunately, I only have a laptop so a new Gcard isn't an option. I'm grateful for what I got though, even if it doesn't fully support iClone4

Thanks again for the reply

By jasonjbrown - 15 Years Ago
Clipping Problem when Particles are mixed with Pop Video:

Here I have a BILLBOARD with a video of two people dancing. I've added some iClone avatars to dance with them.

Everyone is dancing nicely -- but  when the particles kick in ---- (it's a Space Shuttle launch) ---  the particles do not clip properly around the video billboard...

Particles are clipped properly around the avatars but not the video characters:

Any suggestions?  Thanks in advance!

Jason

By aknzrdude - 15 Years Ago
not a fix but a work around - render the background set first with the particles, then use the resulting movie as your 2D background
By jasonjbrown - 15 Years Ago
thanks for the work around suggestion but is there any chance of a real bug fix?
By afterThought - 15 Years Ago
I've recently started having this issue where layers of my avatars are bleeding together and flickering - like two different objects are trying to occupy the same space. It used to be only a tiny occasional issue (one or two small instances on an avatar that I had shrunken to child size - I thought that was the cause) but now it's occurring on my other models. It has occurred on models in G3 CloneCloth, BB's SkinTight Superhero Cloth, with the Flowing Hair, as well as parts of terrains (more specifically the swings on the "community stage" terrain default as I was playing back a scene). I'm including an image and a video to show what I'm talking about.

The flickering occurs even over a static frame whenever the mouse is moved around. The problem gets better the closer the camera moves to the object. I'm also noticing the shadows are flickering as well (it's in Drop Shadow mode). CORRECTION: Issue occurs in both iC3 and iC4. It doesn't seem to matter how small the project is - the video only has 66,000 faces. My graphics drivers are also up to date. Any help would be greatly appreciated.





iC4 glitch from afterThought on Vimeo.
By afterThought - 15 Years Ago
I've also been finding sometimes that when trying to attach a camera to avatar or have a camera look at an avatar, when I try to modify specifically what it's attached to/looking at (via the ... button) it freezes/crashes iClone.
By gizmo - 15 Years Ago
afterThought (11/22/2009)
I've recently started having this issue where layers of my avatars are bleeding together and flickering - like two different objects are trying to occupy the same space. It used to be only a tiny occasional issue (one or two small instances on an avatar that I had shrunken to child size - I thought that was the cause) but now it's occurring on my other models. It has occurred on models in G3 CloneCloth, BB's SkinTight Superhero Cloth, with the Flowing Hair, as well as parts of terrains (more specifically the swings on the "community stage" terrain default as I was playing back a scene). I'm including an image and a video to show what I'm talking about.

The flickering occurs even over a static frame whenever the mouse is moved around. The problem gets better the closer the camera moves to the object. I'm also noticing the shadows are flickering as well (it's in Drop Shadow mode). CORRECTION: Issue occurs in both iC3 and iC4. It doesn't seem to matter how small the project is - the video only has 66,000 faces. My graphics drivers are also up to date. Any help would be greatly appreciated.





iC4 glitch from afterThought on Vimeo.

I've also had this problem on some characters (working men I think), but not noticed any problems on terrains. I've given the upper and lower skin black opacity hoping to resolve the issue, but it did not. (I'm only using iC4). Also had another problem posted elsewhere, where if I add more than a few cameras and then go back to Preview mode, I cannot freely rotate the view. It either 'will not move' or when I play the timeline it follows a route as if I had set camera position or panning using a custom camera. Luckily I had followed akn's advice of over saving many of the project scenes. I cannot pin anything down as the potential problem at the moment because I have made so many scenes pre-made for my next vid I cannot possibly remember all the different settings I had applied to each scene.

By aknzrdude - 15 Years Ago
any chance you just updated your gfx driver?

also try this open the opacity file and change the white color to some thing not pure white - turn it down a little bit
By Popeye - 15 Years Ago
Intrigued in this Afterthought. I would be interested to know which Graphics card you are using as this may be a ram issue too.
By safegaard - 15 Years Ago
Hi Gizmo

I got excatly the same problem with my medivial figurs but only them. Unsure

By Peter (RL) - 15 Years Ago
jasonjbrown (11/21/2009)
Clipping Problem when Particles are mixed with Pop Video:

Hi Jason,

I'll pass this on to the iClone team to look into. I'll update with any news that they have about this.

Thanks for the feedback.

By Peter (RL) - 15 Years Ago
afterThought (11/22/2009)
I've recently started having this issue where layers of my avatars are bleeding together and flickering - like two different objects are trying to occupy the same space. It used to be only a tiny occasional issue (one or two small instances on an avatar that I had shrunken to child size - I thought that was the cause) but now it's occurring on my other models. It has occurred on models in G3 CloneCloth, BB's SkinTight Superhero Cloth, with the Flowing Hair, as well as parts of terrains (more specifically the swings on the "community stage" terrain default as I was playing back a scene). I'm including an image and a video to show what I'm talking about.

The flickering occurs even over a static frame whenever the mouse is moved around. The problem gets better the closer the camera moves to the object. I'm also noticing the shadows are flickering as well (it's in Drop Shadow mode). CORRECTION: Issue occurs in both iC3 and iC4. It doesn't seem to matter how small the project is - the video only has 66,000 faces. My graphics drivers are also up to date. Any help would be greatly appreciated.

Hi afterThought,

If this is a new problem and it is happening to both iClone3 and 4, then it looks like a graphics card issue. If you have recently updated your graphics drivers then try rolling back to your previous drivers and see if it makes any difference.

While the general rule is always to have the latest drivers, there are times when updating can cause problems that were not previously there. Rolling back normally does the trick and you can then wait till the next driver update before trying again.

Let us know how you get on if you try this. 

By jasonjbrown - 15 Years Ago
I thought a videoclip might help.

Clipping Particles problem with Video Billboard:

By afterThought - 15 Years Ago
Hi Peter,

Sorry I had several major projects due with iClone so this problem had me scrambling since my post to come up with workarounds to meet deadlines. As for the driver issue, I had tried rolling it back that night but I still had the same result. I honestly can't recall when I last updated my driver (I do try to keep them current) but it could have been around the time when the really tiny glitches started but the effects weren't anywhere as bad as this instance - this just seemed to come out of nowhere on that night. I have one more deadline to meet tom'w before I'll have a brief lull where I can troubleshoot the problem further. Thanks to those who offered suggestions - I'll explore them as well. I'll post back if I don't have any success or if I find any solutions.

Thanks,
aT
By Paumanok West - 15 Years Ago
afterThought (11/22/2009)
I've recently started having this issue where layers of my avatars are bleeding together and flickering - like two different objects are trying to occupy the same space.


I call this Patchy Camera Lens Disease (PCLD).

This is not new to iClone 4, at least for me--I has lots of problems with it in iC3.

Check and see whether this affects you more as you increase the lens size.

I find that the higher I go above 80mm, the more I get this problem.

IT IS VERY COMMON AND VERY SERIOUS.

Please give us a fix, if possible!
By Paumanok West - 15 Years Ago
Project Collapse Syndrome (PCS)

The following issue IS new to iClone 4, at least to me, and it is even more serious than Patchy Camera Lens Disease (PCLD), mentioned above.

I worked very hard on several projects following RL's call for SciFi content. After days of work, at least two of those projects were ruined and will be hard to recover, due to Project Collapse Syndrome.

Symptoms: when the project is re-opened, the props have lost their translation and scale properties (possibly also their rotation properties, I can't say).

They are all bunched together like a clump of garbage at the zero point of 3D space.

Since this problem occurs without warning and results in massive work loss, this is a serious issue. Angry
By Peter (RL) - 15 Years Ago
As always, your reports in this thread will be passed to the iClone Development Team for review and evaluation. Thank you for your feedback. Smile
By Mick - 15 Years Ago
afterThought (11/22/2009)
I've recently started having this issue where layers of my avatars are bleeding together and flickering - like two different objects are trying to occupy the same space. It used to be only a tiny occasional issue (one or two small instances on an avatar that I had shrunken to child size - I thought that was the cause) but now it's occurring on my other models. It has occurred on models in G3 CloneCloth, BB's SkinTight Superhero Cloth, with the Flowing Hair, as well as parts of terrains (more specifically the swings on the "community stage" terrain default as I was playing back a scene). I'm including an image and a video to show what I'm talking about.

The flickering occurs even over a static frame whenever the mouse is moved around. The problem gets better the closer the camera moves to the object. I'm also noticing the shadows are flickering as well (it's in Drop Shadow mode). CORRECTION: Issue occurs in both iC3 and iC4. It doesn't seem to matter how small the project is - the video only has 66,000 faces. My graphics drivers are also up to date. Any help would be greatly appreciated.





iC4 glitch from afterThought on Vimeo.

Hi,

The problem may occur in the larger scene because of camera angles. Next patch will fix this defect. Before solving, you are able to adjust camera settings to solve the problem. Please follow the below instructions.

1) Go to Camera/Modify. There is “Clipping Plans”.
2) You must set the “Near” to 2, and then you set it back to 1.

We apologize for the inconvenience caused, and thanks you for your understanding.

By afterThought - 15 Years Ago
Mick (11/30/2009)

Hi,

The problem may occur in the larger scene because of camera angles. Next patch will fix this defect. Before solving, you are able to adjust camera settings to solve the problem. Please follow the below instructions.

1) Go to Camera/Modify. There is “Clipping Plans”.
2) You must set the “Near” to 2, and then you set it back to 1.

We apologize for the inconvenience caused, and thanks you for your understanding.


Thanks a lot, Mick. That seems to work! Smile
By Paumanok West - 15 Years Ago
Mick (11/30/2009)The problem may occur in the larger scene because of camera angles. Next patch will fix this defect. Before solving, you are able to adjust camera settings to solve the problem. Please follow the below instructions.

1) Go to Camera/Modify. There is “Clipping Plans”.
2) You must set the “Near” to 2, and then you set it back to 1.

We apologize for the inconvenience caused, and thanks you for your understanding.


Wow, it's good to know there's any easy workaround, and a coming fix, too.

Thanks! Smile

I just wish I had brought this up months ago!
By razr - 15 Years Ago
I created a post in the General section before realizing I should have posted here.

I am getting constant crashes in iClone4, for me most of them have been when I try to save the project.   If I save the project after every change / prop add etc then it seems to be ok, but if I add grass, add character, add motion, preview and then try to save the project e.g. it crashes.    Also if I am adding grass and the planter is showing and I try to save the project, it seems to crash every time.

Is this a known issue that is going to be addressed in a future patch ? Any workarounds to avoid crashes ?

Thanks.

By Peter (RL) - 15 Years Ago
razr (12/4/2009)
I created a post in the General section before realizing I should have posted here.

I am getting constant crashes in iClone4, for me most of them have been when I try to save the project.   If I save the project after every change / prop add etc then it seems to be ok, but if I add grass, add character, add motion, preview and then try to save the project e.g. it crashes.    Also if I am adding grass and the planter is showing and I try to save the project, it seems to crash every time.

Is this a known issue that is going to be addressed in a future patch ? Any workarounds to avoid crashes ?

Thanks.

Hi Razr,

If it is only happening on one particular project then it may be that the project has reached the stable limits that your computer can handle. Does the project contain a lot of high poly objects or high resolution textures?

Every computer system has its limits on how much it can handle before becoming unstable and its possible you reached yours with this project. It could also be down to one item in your project that is causing the crash. In this case it will need to be found and replaced. The best practise is to build your project in stages and save as a new file at each stage. Then you can always drop back to previous working version if adding something causes crashes.

If you would like to send the project to support, they will look at it for you and try to find what is causing the instability. You can zip it up and attach it to the support ticket, or if it is too large, you can send it to reallusion@gmail.com but still send a support request detailing the problem as well.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By BiggsTrek - 15 Years Ago
I'm sorry to say that I suffered from "Missing Move Gadget Syndrome" again this morning. It's an annoying issue, but not debilitating. Requires a restart of iClone to rectify the problem, or a quick Ctrl-Q to revert to the old move system temporarily. (Unfortunately, switching back and forth does NOT bring the Gadget back once it's gone).

Still can't reproduce it on demand, as it happens only occasionally. It does seem to be related to imported props (from 3DWarehouse), though once it goes awry, standard iCLone props/blocks also become affected.

I should also point out it's not just the Move Gadget that disappears (though it's the most common, probably as it's the one I use most) as the Rotate and Resize ones also vanish in the same way.

Has anyone else suffered from this? Maybe it's something peculiar to my system/configuration?

Thanks,

BiggsTrek.
By duchess110 - 15 Years Ago
I also have the gadget problem biggs so it is not your system I also never seem to pinpoint it to one thing so I no longer use it just use the old and trusted way.
By Magique - 15 Years Ago
I found a bug today while starting a new custom avatar. The only thing I did was to set the body type of the G3 Male Casual model to Strong and the issue appeared. Look at the attached image to see that the right leg shows skin through the cloth when the avatar is changed from normal to strong.
By razr - 15 Years Ago
Here is an observation, when I use save as from menu to save the project that is when iClone was crashing, I have been using the + to save the project and it has not crashed, either that or the computer reboot, one of the two. Smile
By duchess110 - 15 Years Ago
Just a post to say thanks to Mick and the Team have put McAfee back on and the characters load in about 10 seconds.
By gizmo - 15 Years Ago
Still having a problem after adding a few cameras. When I return to Preview camera it takes on its own life and acts as if a custom camera. i.e. It follows its own route. I cannot even freely use rotate. Even after deleting any or all other cameras the problem persists. Thereafter in order to access a character or prop I have to create a new camera, click on the character or prop in Scene Manager and click the Home button to view that object.  I've tried cleaning the Timeline and used the Reset button but nothing seems to help. Its not in all project files so I'm at a bit of a loss. (Some of the files are near my computers limit). I would be grateful for any ideas on how to solve this issue as its making production difficult at times at the moment. Hopefully its a quick fix which I'm unaware of. Thanks in advance.
By BiggsTrek - 15 Years Ago
gizmo (12/7/2009)
Still having a problem after adding a few cameras. When I return to Preview camera it takes on its own life and acts as if a custom camera. i.e. It follows its own route. I cannot even freely use rotate. Even after deleting any or all other cameras the problem persists. Thereafter in order to access a character or prop I have to create a new camera, click on the character or prop in Scene Manager and click the Home button to view that object.I've tried cleaning the Timeline and used the Reset button but nothing seems to help. Its not in all project files so I'm at a bit of a loss. (Some of the files arenear my computers limit). I would be grateful for any ideas on how to solve this issue as its makingproduction difficult at times at the moment. Hopefully its a quick fix which I'm unaware of. Thanks in advance.


I've experienced that myself in one project, though it was under IC3. I could never get it to "reset" once it was possessed...
By chris_w12884 - 15 Years Ago
hmmm 28 pages of issues. I am glad I didn't spent the money upgrading on software that just doesn't work how it should. Every time I start up a project in Iclone 3 I hit a brick wall because it doesn't work right. wasted my money
By miguel.lobo - 15 Years Ago
Hi,
I have started my movie (finally) and of course started to push the software beyond the "let see what he can do" status.
I've began witnessing some major drawbacks... Being the incorrect saving the most dramatic!
I have run to a bug that kills the production pipeline.

If you create a custom character and afterwards create custom accessories. If you apply them to your character, save both. In case you get errors in the texture, you are done!

I have lost 2 characters by now, I have started 2 days ago, from scratch, designing and customizing the characters.

The only solution I have found was to save multiple instances of the characters, add custom accessories, save, and then check if everything is okay until delete the previous version, which is just lame. Anyone with this problem?
By Peter (RL) - 15 Years Ago
chris_w12884 (12/13/2009)
hmmm 28 pages of issues. I am glad I didn't spent the money upgrading on software that just doesn't work how it should. Every time I start up a project in Iclone 3 I hit a brick wall because it doesn't work right. wasted my money

To be fair Chris there may be 28 pages but this includes, discussion and resolutions to the vast majority of the issues raised in this thread. That is why this topic is here, to help customers get their problems resolved as quickly as possible.

With regards to your own problems. Are you in contact with Support? They will try to help you resolve those issues I'm sure. It's worth keeping in touch with them.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

By Peter (RL) - 15 Years Ago
miguel.lobo (12/14/2009)
Hi,
I have started my movie (finally) and of course started to push the software beyond the "let see what he can do" status.
I've began witnessing some major drawbacks... Being the incorrect saving the most dramatic!
I have run to a bug that kills the production pipeline.

If you create a custom character and afterwards create custom accessories. If you apply them to your character, save both. In case you get errors in the texture, you are done!

I have lost 2 characters by now, I have started 2 days ago, from scratch, designing and customizing the characters.

The only solution I have found was to save multiple instances of the characters, add custom accessories, save, and then check if everything is okay until delete the previous version, which is just lame. Anyone with this problem?

Hi Miguel,

I will pass on your problem to the iClone team to look into this. Please remember that you can always seek one to one help with any problems you may be having by contacting Support directly. This may help get your problem resolved quicker.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

By miguel.lobo - 15 Years Ago
Hi there,
I have started a ticked with support and Mick already answered it. But I am at the office right now and I can't send my file for u guys check what might be the problem, but I had installed the latest patch and I get the same error, well, to be completely honest, I think the "raise left cheek" is gone but program freezes anyway...

Later I will send the file! It is really annoying not being able to save and to be assured the files will open...

Its my only complain...

Peace,
ML
By Peter (RL) - 14 Years Ago
Thank you for the continued help in reporting the issues you are experiencing. All problems in this thread are reviewed by the iClone team and any outstanding issues within iClone itself will be resolved in future updates and patches.

Your feedback is greatly appreciated. Smile

By mixmasterwes - 14 Years Ago
Reallusion Help Please...

After Installing a fresh K-Lite Codec install and hours of tweaking I still cannot import .mov, .mpg or .mp4 media files with out errors. I can see the file extension in the file types pulldown but no luck...

I was hoping to avoid transcoding, but if I have to could you please provide what would be the best way & types of video media iclone 4.11 EX or Pro accepts? (ex. HD720 vs 1080i etc..) if any.

Running Windows 7 Ultimate x64 I even tried Vista x32.

Thank You very much..

By Roco43 - 14 Years Ago
When using iclone 3, I imported models from Poser with 3DExchange. These models are always to small so I have been using the following 3DEx settings. Scale 25000 this equaled 100 scale in iclone 3 which gave me an approx size that I could then adjust to suit my scene. I an now using iclone 4 but this method does not work. The 3DEx scale 25000 equals 9999.9 in iclone 4 which is approx size for my scene. However if I want to adjust the scale in iclone4, I can't as even at 9999.8 the model shrinks to 50%. Why is this????

Robar
By Mick - 14 Years Ago
To tscott,
This issue has been passed to our developing team. We will fix the content.


To Gizmo,
In order to help you with your issue we require more information. Please provide the following information.

1) We wonder if you could provide more detail about your problem and how you operate the programme until encountered the problem. Please list steps as possible as you could.
 
2) Please provide your project file (iProject) to us. You may attached it in this ticket. If the size is too large, please send the file to our Gmail: reallusion@gmail.com. After uploading, please inform me.

We suggest utilizing ‘support form’ to contact us.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx

By gizmo - 14 Years Ago
Hi Mick. I'm sorry but I do not think I can really be much help to you now with a project file. I've finished rendering and as the files were huge I deleted most of them. (I will double check this as I've saved a couple of the scenes because I may use them again on other videos). At best I can try to explain the problem I encountered . . . which won't take long.

I set up the scene. Set up about 4 camera's from memory and did some rendering. I then change to preview camera for some further prop repositioning or to add a character. The preview went to 'its own' position somewhere in around terrain or 3d scene. Click on the prop/character 'home' button and nothing happened. The preview camera remained static. I ran the slider to view the results. The camera 'in preview mode' went from 'its own' position to any other position I had set one of the other camera positions too, it seemed depending on whatever mood it was in. In order to access a prop/character, I had to create a new camera, click on the prop and then click on the home button. Once in any 'set' camera mode, the screen did follow my intended path. I did try deleting all camera's and indeed all known motions and the Reset button at one stage but the problem persisted. In summary something seemed to be setting itself in preview camera mode and I could not find or access whatever it was in order to delete or alter it.

I hope this helps. In the meantime I'll have another look for that project file and forward if possible.

Edit: I have found a file which may be useful and have forwarded. I do hope I'm not be saying 'duh' to myself shortly!

By Peter (RL) - 14 Years Ago
robar_20090922185155937 (1/6/2010)
When using iclone 3, I imported models from Poser with 3DExchange. These models are always to small so I have been using the following 3DEx settings. Scale 25000 this equaled 100 scale in iclone 3 which gave me an approx size that I could then adjust to suit my scene. I an now using iclone 4 but this method does not work. The 3DEx scale 25000 equals 9999.9 in iclone 4 which is approx size for my scene. However if I want to adjust the scale in iclone4, I can't as even at 9999.8 the model shrinks to 50%. Why is this????

Robar

Hi Robar,

The scale from 3DXchange to iClone4 is the same. So if you adjust the size in 3DXchange to 9999.9 it will be that figure in iClone4. The reason your model reduces in size by 50% is because 9999.9 is the limit, so even if you have it set at 25000 in 3DXchange, it will reduce down to the limit available in iClone4.

There is a new version of 3Dxchange in the pipeline and problems like you are experiencing should be resolved then. In the meantime, and if you can, try to make the models larger before opening them up in 3DXchange so the excessive scaling isn't required.

By allmessages - 14 Years Ago
Hello,

I'm new to iClone. I purchased standard iclone 4 and also the 3Dxchange.

I used to work with a trial version of Sketchup-pro and was able to open my sketchup files in 3Dxchange. I was also able to use the ' edit original skp file' option without problems. The items I uploaded from warehouse would open in the sketchup software just fine.

Now the sketchup trial version is expired, and I erased is and downloaded the free sketchup 7.1 version. Since then I got the following problems:

1) When I save a skp file I made with standard sketchup 7, I'm not able to open it in 3Dxchange. I get an error saying: " import file error "  .

2) When I upload a skp file from warehouse direct into 3Dxchange, and try to use the  'edit original skp file'  option, I receive the following error message:  "3DXchange detects that Google Sketchup is not installed on your PC. Would you like to download free Google sketchup? "  . This is not true, the free Google Sketchup is installed on my computer and works just fine. If I answer the question with clicking on "yes" , the internet page that opens shows a Google error claiming  ' Not Found'  and "The requested URL /product_sup.html was not found on this server."

My guess is that both problems have the same source. I have no idea what that problem is, can anybody please help me out?

Best regards,

Ellie

By Wolfzone Digital - 14 Years Ago
allmessages (1/7/2010)
Hello,

I'm new to iClone. I purchased standard iclone 4 and also the 3Dxchange.

I used to work with a trial version of Sketchup-pro and was able to open my sketchup files in 3Dxchange. I was also able to use the ' edit original skp file' option without problems. The items I uploaded from warehouse would open in the sketchup software just fine.

Now the sketchup trial version is expired, and I erased is and downloaded the free sketchup 7.1 version. Since then I got the following problems:

1) When I save a skp file I made with standard sketchup 7, I'm not able to open it in 3Dxchange. I get an error saying: " import file error "  .

2) When I upload a skp file from warehouse direct into 3Dxchange, and try to use the  'edit original skp file'  option, I receive the following error message:  "3DXchange detects that Google Sketchup is not installed on your PC. Would you like to download free Google sketchup? "  . This is not true, the free Google Sketchup is installed on my computer and works just fine. If I answer the question with clicking on "yes" , the internet page that opens shows a Google error claiming  ' Not Found'  and "The requested URL /product_sup.html was not found on this server."

My guess is that both problems have the same source. I have no idea what that problem is, can anybody please help me out?

Best regards,

Ellie

Hi ellie, in Sketchup7 just save your model as a sketchup 6 model and you'll be able to open it in 3Dxchange.
Cheers

By allmessages - 14 Years Ago
That works, thanks for the advice, I was able to open the file in 3dxchange after I saved it as a sketchup 6 file.

Will in the future 3dxchange be configurated in a way that it also works for sketchup 7?

By Roco43 - 14 Years Ago
Thanks Peter, but why does it work OK in iclone3 and not iclone4? If I scale to 9999.9 in 3DEx the models are too small and because that is the iclone4 limit I can't make them any bigger.
My main problem is that Poser models I converted and used in iclone3 are no good in iclone4 as they cannot be scaled up. I'll try scaling them up in Poser, and if that works I will have a huge task in remaking several hundred Poser props that I have in iclone3, which are now useless. Unless I throw out iclone4 and revert to iclone3, which means I've wasted 100's of dollars for nothing!

This is not a 3DExchange problem, it is an iclone4 bug and should be fixed.

Not impressed

Robar
By markofkane - 14 Years Ago
Help! I cannot install iclone Standand in my Windows 7 machine!! I get access denied!!
By Flybynight - 14 Years Ago
Are you connected to internet when trying to install?
By markofkane - 14 Years Ago
Yes I am. I finally was able to do it after rebooting, and moving the installer to my desktop (from my documents)

Thanks!!
By Flybynight - 14 Years Ago
Glad to hear you got sorted w00t
By animagic - 14 Years Ago
robar_20090922185155937 (1/7/2010)
Thanks Peter, but why does it work OK in iclone3 and not iclone4? If I scale to 9999.9 in 3DEx the models are too small and because that is the iclone4 limit I can't make them any bigger.
My main problem is that Poser models I converted and used in iclone3 are no good in iclone4 as they cannot be scaled up. I'll try scaling them up in Poser, and if that works I will have a huge task in remaking several hundred Poser props that I have in iclone3, which are now useless. Unless I throw out iclone4 and revert to iclone3, which means I've wasted 100's of dollars for nothing!

This is not a 3DExchange problem, it is an iclone4 bug and should be fixed.

Not impressed

Robar

Just a thought: could you scale in 3DXchange once and then reload the VNS file and scale again?  Or does it remember the previous scale setting?  I don't remember.

By shygirl - 14 Years Ago
I think it remembers the settings zuijlen.   However, at one time if you increased the size, then saved to custom folder, when you added to scene again, you could then increase.  Haven't used this in ages, so not sure if it is still the case.

Hope this helps

Shy Smile 

By Roco43 - 14 Years Ago
robar_20090922185155937 (1/7/2010)
Thanks Peter, but why does it work OK in iclone3 and not iclone4? If I scale to 9999.9 in 3DEx the models are too small and because that is the iclone4 limit I can't make them any bigger.
My main problem is that Poser models I converted and used in iclone3 are no good in iclone4 as they cannot be scaled up. I'll try scaling them up in Poser, and if that works I will have a huge task in remaking several hundred Poser props that I have in iclone3, which are now useless. Unless I throw out iclone4 and revert to iclone3, which means I've wasted 100's of dollars for nothing!

This is not a 3DExchange problem, it is an iclone4 bug and should be fixed.

Not impressed

Robar


Thanks Shygirl & zuijlen for your suggestions. I have since found that by scaling any new Poser models by 500 (in Poser). Export an .obj file to 3DExchange. Set scale to 10000 in 3DEx. This equals 9999.9 in iclone4 which then needs to be scaled down to 5000 for correct size. This method is no good for iclone3.

Again, I will repeat that this is a bug in iclone4 as my Poser models from iclone3 are now useless in iclone4.

I hope that this bug will be fixed soon

Robar
By paul.chatman - 14 Years Ago
I didn't see this thread. Sorry for the double post, but I really would like some help. I have an a500n HP AMD Athlon XP, 2 GB RAM, 2 gHz CPU. Using XP Home SP3. I know I'll have ¤some¤ issues with iC4 in this environment, but I managed to create a scene with no problem. But I'm following this on YouTube and I'm trying to do basic scripting. I can get to the facial Animation Modify page, but when I click the TYPE button under "Text to speech" I get the Windows Crash dialog every time. Angry

What is going on here? Sigh.

This is my first ever installation of iClone 4 Standard. Never heard of the application until i went to DigitaJuice.com and saw their demo of the product, plus the deal they (iC4 STD, plus Motion Montage & Virtual Studio for 90$) was too good to pass up.

You think it may be my MS TTS installation?

I should mention that I re-installed the 4.11 patch just in case, used the RECORD and LOADING of audio files feature, & I was able to export a scene with both. I saved the project then clicked the TYPE button again, and it crashed. I submitted a bug report to TechSupport. I have SAPI 4 and tested my speech and TTS system it works, even DragonNaturallySpeaking works.

PaulJC
By Mick - 14 Years Ago
gizmo (1/7/2010)
Hi Mick. I'm sorry but I do not think I can really be much help to you now with a project file. I've finished rendering and as the files were huge I deleted most of them. (I will double check this as I've saved a couple of the scenes because I may use them again on other videos). At best I can try to explain the problem I encountered . . . which won't take long.

I set up the scene. Set up about 4 camera's from memory and did some rendering. I then change to preview camera for some further prop repositioning or to add a character. The preview went to 'its own' position somewhere in around terrain or 3d scene. Click on the prop/character 'home' button and nothing happened. The preview camera remained static. I ran the slider to view the results. The camera 'in preview mode' went from 'its own' position to any other position I had set one of the other camera positions too, it seemed depending on whatever mood it was in. In order to access a prop/character, I had to create a new camera, click on the prop and then click on the home button. Once in any 'set' camera mode, the screen did follow my intended path. I did try deleting all camera's and indeed all known motions and the Reset button at one stage but the problem persisted. In summary something seemed to be setting itself in preview camera mode and I could not find or access whatever it was in order to delete or alter it.

I hope this helps. In the meantime I'll have another look for that project file and forward if possible.

Edit: I have found a file which may be useful and have forwarded. I do hope I'm not be saying 'duh' to myself shortly!

Dear Gizmo,

This issue has been passed to our developing team, and we have arranged to release a patch to fix this issue. This patch will release soon. If we release it, you can check Reallusion Live Update. Alternatively, you can take notice our official website.

By gizmo - 14 Years Ago
Thank you Mick.
By Peter (RL) - 14 Years Ago
robar_20090922185155937 (1/7/2010)
Thanks Peter, but why does it work OK in iclone3 and not iclone4? If I scale to 9999.9 in 3DEx the models are too small and because that is the iclone4 limit I can't make them any bigger.
My main problem is that Poser models I converted and used in iclone3 are no good in iclone4 as they cannot be scaled up. I'll try scaling them up in Poser, and if that works I will have a huge task in remaking several hundred Poser props that I have in iclone3, which are now useless. Unless I throw out iclone4 and revert to iclone3, which means I've wasted 100's of dollars for nothing!

This is not a 3DExchange problem, it is an iclone4 bug and should be fixed.

Not impressed

Robar

Hi Robar,

I have passed this to the Developing Team who will be looking into your complaint. Once I know anything more I will report it in this thread. Thanks for your feedback. 

By mark - 14 Years Ago
Was hoping my "Shadow" problem would be fixed with the 4.12 patch. The team seemed to understand the issue when I sent in a ticket on it. It was great to get a quick response but I don't guess it's a priority or it's a very big problem to get fix or it's my weird system. It's pretty much a "deal-killer" for me though. I upgraded to a decent INVIDA GeForce with a gig of memory to help with other shadow issues but this one is bad news for me. I'm real bummed.
mp


By ericsencer - 14 Years Ago
When I try to freeze an image layer by highlighting it and clicking "freeze' in the screen manager it does not prevent me from manipulating it further.  
By cimjd - 14 Years Ago
I am having render quality problems with IClone4. I have been trying to render a virtual set with an avatar. My settings are 720 x 480 full frames uncompressed. After I import the file into my editing app and burn a dvd the quality of the virtual set is good but the avatar looks fuzzy and jagged. Is there anything any one can tell me to fix this? I am a newbie here so if I haven't provided enough info please let me know.
By animagic - 14 Years Ago
I don't know if the following is a bug or a feature, but IC4 has some interesting rescaling behavior.  I had noticed something funny earlier, but tonight it was very obvious.

I was doing the tutorial to import SIMS props into iClone via 3DXchange.  To get the size right, the instructions say to set the scale to 8,500.  I loaded the loveseat in iClone and applied the texture. So far so good; I have a nice loveseat of the right size.  I notice that In iClone the scaling factor is reported as 8,500, as expected.

I then decided for some reason to play with the pivot setting and whoa! what happened to my couch? It becomes gigantic, in fact, 85 times so.  Interestingly, by resetting the scale to 100%, the original size was restored...

I call this a feature, as it is a way to bring the scaling factor of highly scaled up objects back to 100%, which would solve the problem of having a not enough scaling "room", as reported earlier in this thread.

By animagic - 14 Years Ago
There is a version matrix on the product page that explains the differences between Standard and Pro: http://www.reallusion.com/iclone/iclone_matrix.asp. Only Pro has an advanced timeline with a multiple camera switch.

By Peter (RL) - 14 Years Ago
paul.chatman (1/21/2010)
No one has responded to my main thread, probably they think I'm a ranter;
however, I'm angry for a reason. Angry So I'll bring it up here since I deem it "an issue
with iClone".

I have iClone 4.12 Standard. I want to switch cameras in between takes.
I'm trying to switch between Camera 1 and 2, but I can't get the little menu
to pop up.

This screenshot* shows the tutorialist clicking the key-frame and selecting the camera
at the point on the timeline he wanted the camera angle to switch. But he is using Pro.

I have Standard, not Pro.

How can I switch cameras in between takes in iClone 4 Standard?

This program would seem a complete waste of money, if I would have to
export EVERY SINGLE INDIVIDUAL CAMERA ANGLE just to complete a shot.
Crazy

* My gallery is locked. Use username: guest and password: 2010GUEST.
They are both caSe SeNistIve

Hi Paul,

Please don't duplicate post. This makes it very confusing for those replying to keep track. While you may not get an immediate reply to your original thread, multiple posting just causes confusion.

In this case I have replied to your other post HERE

Thanks.

By Peter (RL) - 14 Years Ago
paul.chatman (1/22/2010)
Peter Edwards (1/21/2010)

Please don't duplicate post.


I was actually on my way to delete the other post when I found this thread, but I had to go to work. While I would've deleted it via my Blackberry, I was listening to music and forgot - out of sight, out of mind.

No problem. Smile

By paul.chatman - 14 Years Ago
This regarding backstage under iC4.12 Std. I downloaded the free Rifle. It says it would accessible via Actor / Accessories...but I can't find it. I even looked in all the other categories.

I shut down iClone, and restarted and I still can't find my rifle. It's listed in the Backstage inventory as retrieved, though. Where is it? Sad
By markofkane - 14 Years Ago
I found mine in my documents folder. Strange. Some things don't get installed in the right places.
By ssmyth - 14 Years Ago
RESOLVED Installed latest sound/video drivers and Direct x no antivirus ! seem to to working now! In my case it points to the sound drives as the problem !

Iclone 4 standard, instant freeze blue screen onWin7 Home Premium 64 i7 920 2.67GHz 12 gb

Nivida GTX 260 3d Mode form Nivida control panel is set to let program decide

No anti virus

Any suggestion help?

Adminstrator mode?

Compatiblity mode?

Help
By ssmyth - 14 Years Ago
RESOLVED Installed lates sound drivers and Direct x ! seem to to working now!

there a debug mode or safe mode I can run the program in?

Is there a .exe / switch to start it up in any other modes?
By Peter (RL) - 14 Years Ago
paul.chatman (1/26/2010)
This regarding backstage under iC4.12 Std. I downloaded the free Rifle. It says it would accessible via Actor / Accessories...but I can't find it. I even looked in all the other categories.

I shut down iClone, and restarted and I still can't find my rifle. It's listed in the Backstage inventory as retrieved, though. Where is it? Sad

The free Shotgun will have downloaded correctly but doesn't show in Accessories because it has an .iProp extension and not an .iAcc which is required for accessories.

You can use Windows Explorer to manually locate your iClone Template\Accessories folder and then either rename the file from iProp to .iAcc or move it to the Props folder where it will show up automatically.

Apologies for the inconvenience caused. Hopefully this will be fixed very soon.

By BiggsTrek - 14 Years Ago
I have found a new problem, unfortunately.

My iClone project uses a Video Texture (uncompressed AVI), and while the video plays correctly within the iClone project, it does NOT play back in the final Export from iClone (the video sits on the first frame).

I thought it might be the resolution of the video at fault (1080p), but I tried smaller resolutions (720p and 768*432) and they failed to animate as well.

I then tried a different video format (800x600 WMV) and that worked OK. But it doesn't look very good compared to the 1080p AVI.

The uncompressed AVIs were created originally in iClone itself.

In short: Uncompressed AVI videos do not Render out (even though they play within iClone OK).

Please help! w00t
By eruditebrat - 14 Years Ago
Hello...I am new with your software (just purchased iClone4 just a few days ago).
I want to know what am I doing wrong.

I got the bundle, iClone 4 Standard (4.12)
3D FX Montage and 3D FX Virtual Set

Whenever I open the Montage and add movie clip (QT)
the application crashes.

Could anyone please help me with this problem
I have a project due next week that I would love to add that effect
and also for my mom's 80th surprise birthday party (slide show).

Hope you can all help me.
Thank you..
have a great weekend.




By Peter (RL) - 14 Years Ago
eruditebrat (1/30/2010)
Hello...I am new with your software (just purchased iClone4 just a few days ago).
I want to know what am I doing wrong.

I got the bundle, iClone 4 Standard (4.12)
3D FX Montage and 3D FX Virtual Set

Whenever I open the Montage and add movie clip (QT)
the application crashes.

Could anyone please help me with this problem
I have a project due next week that I would love to add that effect
and also for my mom's 80th surprise birthday party (slide show).

Hope you can all help me.
Thank you..
have a great weekend.

Without knowing more about your computer specifications it's difficult to say what exactly is causing the problem. Some general things to try are below.

First make sure you have updated iClone4 itself to the latest version available which is v4.12. You can run LiveUpdate from the Start Menu to do this.

Also make sure your graphics card drivers are updated to the latest available and importantly your graphics card meets the minimum requirements for iClone4. You can check this HERE.

If these basic checks don't help, please contact Support using the link below. They will help you resolve this issue as quickly as possible.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

By eruditebrat - 14 Years Ago
Thank you Tutor
I updated to version 4.12 already, I have to re-check my Graphics card
thanks again. Yes I contacted the Support Team I hope they will resoponse soon.

Have a great day.
By animagic - 14 Years Ago
eruditebrat (1/30/2010)
Whenever I open the Montage and add movie clip (QT)
the application crashes.

I believe QuickTime is incompatible with iClone. Try an AVI file and see if that works. 

By animagic - 14 Years Ago
biggstrek (1/29/2010)
In short: Uncompressed AVI videos do not Render out (even though they play within iClone OK).

Is an interim solution you could try using a lossless codec such as HuffYUV or Lagarith.

By BiggsTrek - 14 Years Ago
biggstrek (1/29/2010)
I have found a new problem, unfortunately.

My iClone project uses a Video Texture (uncompressed AVI), and while the video plays correctly within the iClone project, it does NOT play back in the final Export from iClone (the video sits on the first frame).

I thought it might be the resolution of the video at fault (1080p), but I tried smaller resolutions (720p and 768*432) and they failed to animate as well.

I then tried a different video format (800x600 WMV) and that worked OK. But it doesn't look very good compared to the 1080p AVI.

The uncompressed AVIs were created originally in iClone itself.

In short: Uncompressed AVI videos do not Render out (even though they play within iClone OK).

Please help! w00t


As an update to this, I did a little experimenting and discovered that AVIs exported from Sony Vegas playback OK in iClone (and render out OK). It seems the problem lies with the AVIs iClone itself produces (with or without codecs). They playback OK in the project, just not in the final render (which defeats the whole purpose!)

In short: AVIs produced from iClone do NOT render out as imported video textures/backdrops (all you see is a single static image rather than the video playing back).

Has anyone else encountered this? Or could it be just me? (To the best of my knowledge I have the latest video drivers and iClone updates).
By animagic - 14 Years Ago
I did a quick test (using DIxX codec) and it works for me.
By BiggsTrek - 14 Years Ago
zuijlen (2/1/2010)
I did a quick test (using DIxX codec) and it works for me.


Thanks for trying. I'll double check my video-card drivers and see if I'm out of date (or maybe roll back the last update if not).

I really would like this to work...

Crying
By BiggsTrek - 14 Years Ago
biggstrek (2/1/2010)
zuijlen (2/1/2010)
I did a quick test (using DIxX codec) and it works for me.


Thanks for trying. I'll double check my video-card drivers and see if I'm out of date (or maybe roll back the last update if not).

I really would like this to work...

Crying


My last word on this, I promise. I, too tried a DivX AVI as the imported video, and it WORKED! I can only guess that (maybe) it was file size that was the issue? I just don't know.

Thanks again zuijlen for pointing me in the right direction. Smile This is a very acceptable workaround.

And RL, I hope you take a look at the problem so others like me won't get caught... Thanks!

By eruditebrat - 14 Years Ago
zuijlen

you are very right...I was afraid that my laptop was not good enough because my graphics card is only a GE Force 7900 series, so I decided to put it my new PC with i7, graphics ATI 4850
and the problem persist it says does not recognize codec and then I know it the format...And i read your post...I changed the format to AVI and woooohhooo it works with my laptop too...

I love forum...thanks everyone for helping now I can finish my mom's 80th birthday slide show...

By animagic - 14 Years Ago
eruditebrat, glad I could help... and happy birthday to your Mom!
By Peter (RL) - 14 Years Ago
eruditebrat (2/1/2010)
zuijlen

you are very right...I was afraid that my laptop was not good enough because my graphics card is only a GE Force 7900 series, so I decided to put it my new PC with i7, graphics ATI 4850
and the problem persist it says does not recognize codec and then I know it the format...And i read your post...I changed the format to AVI and woooohhooo it works with my laptop too...

I love forum...thanks everyone for helping now I can finish my mom's 80th birthday slide show...

Apologies for not picking up you were referring to Quicktime in your original post and not video clips in general as I thought you meant. Thanks to zuijlen for being more observant and answering you correctly on this issue.

Happy Birthday to your Mom too. Smile

By Peter (RL) - 14 Years Ago
Thanks to everone who has posted in this thread. As always all issues posted are reported to the support and iClone teams who will look into and try to rectify any outstanding issues as soon as possible.

Many Thanks.

By Verklagekasper - 14 Years Ago
I found an issue with iClone 4.12 (sorry if this has been reported before):

Any image or video exported as "Final Render" is actually only rendered with the "Real-time render options" set in the preferences. The same goes for the image rendered when hitting the "Preview" button.
IMO the expected behavior would be that the "final render" exported images/videos and the Preview image are rendered at maximum quality.

The workaround is simple, just set the quality in the "Real-time render options" section of the preferences to "High" by hand. But it seems quite an issue because it means that - by default - the final images look worse than they could/should.

Cheers,
Burkhard
By Verklagekasper - 14 Years Ago
I found an issue with the Door iProp. When executing the "Open/Close door from bedroom" operation, the actor will go to the door, but even though the "Align Actor Motion" box is checked, it will not stay in place but (while opening the door) align back to the point where it started walking. This happens in Edit Mode. "Auto Add Idle Motion" is off. iClon version is 4.12.

Is there an easier workaround for this than directing the actor to the door befor opening it?
Btw this problem does not occur with other iProps, eg. the actor stays in place when using the Bed or the Beer.

Cheers,
Burkhard
By Verklagekasper - 14 Years Ago
Found another bug in 4.12...
For particles, the Move and Rotate settings in the Attach section of the Modify page are not saved properly: When unchecking either Move or Rotate, saving the particle (either as custom particle or together with the project), and loading the particle again, the Move and Rotate checkboxes will always be checked.

Cheers,
Burkhard
By Verklagekasper - 14 Years Ago
I hope you can help me with 4.12 problems regarding textures I got from the Backstage:

1) The texture "C247A Shoes Trey Comfy B" is different from the one displayed by the thumbnail in the Backstage. In the Backstage, it shows sandals. But the texture downloaded doesn't show sandals but closed house shoes.

2) The textures "B214 Sporty B" and "B021B Jane Wedage Heel A" will only be displayed as "Trial".
I alread tried the suggested solutions in the Backstage downloading problems thread, ie. I tried to turn of User Account Control and I also uninstalled and reinstalled iClone 4.1 plus the 4.12 patch. I also tried installing the stuff while having my firewall and antivirus software off. Nothing helped.

Cheers,
Burkhard
By Mick - 14 Years Ago
robar_20090922185155937 (1/6/2010)
When using iclone 3, I imported models from Poser with 3DExchange. These models are always to small so I have been using the following 3DEx settings. Scale 25000 this equaled 100 scale in iclone 3 which gave me an approx size that I could then adjust to suit my scene. I an now using iclone 4 but this method does not work. The 3DEx scale 25000 equals 9999.9 in iclone 4 which is approx size for my scene. However if I want to adjust the scale in iclone4, I can't as even at 9999.8 the model shrinks to 50%. Why is this????

Robar

Dear Robar,

The only way is you’ll need to increase the object size via Poser. e.g. Scale up 25000 times. Then, export it. Finally, you can see that the object size would look good in iClone 3DXchange.

Finally, this situation has been passed to our developing team. We will do some revision and adjustments in future 3DXchange release.

We apologise for the inconvenience caused. Thanks you for your understanding.

By Mick - 14 Years Ago
paul.chatman (1/26/2010)
This regarding backstage under iC4.12 Std. I downloaded the free Rifle. It says it would accessible via Actor / Accessories...but I can't find it. I even looked in all the other categories.

I shut down iClone, and restarted and I still can't find my rifle. It's listed in the Backstage inventory as retrieved, though. Where is it? Sad

Hi,

The problem has been fixed. Please login to Backstage to re-download this item.

We apologise for the inconvenience caused. Thanks you for your understanding.

By Verklagekasper - 14 Years Ago
Verklagekasper (2/4/2010)
I found an issue with iClone 4.12 (sorry if this has been reported before):

Any image or video exported as "Final Render" is actually only rendered with the "Real-time render options" set in the preferences. The same goes for the image rendered when hitting the "Preview" button.
IMO the expected behavior would be that the "final render" exported images/videos and the Preview image are rendered at maximum quality.

I reconsidered this. It may not be desirable to activate all rendering options on the final render (the user might actually like the look when some rendering features are disabled).

However, calling the options in the preferences "Real-time render options" is still misleading since these options do always apply, not just during preview. Also, it is nowhere documented what the "Final Render" option in the export tab is supposed to achieve.

Btw does anybody even read my reports in this thread? It would be nice to get a sign of acknowledgement every now and then. Or do I have to go yelling and bitching to be heard?

Cheers,
Burkhard
By Verklagekasper - 14 Years Ago
Reflection gets messed up when the reflecting object is moved.

How to reproduce:
- Create a floor prop in your scene from the 3D Blocks.
- Place another object, eg. prop or actor, behind the floor.
- Turn on reflection of the floor prop such that you can see the object being reflected in the floor.
- Now move the floor horizontally, to the left or to the right.

The expected behavior would be that the reflection doesn't change by straight movement of the reflecting object along the reflecting plane. However, the reflection is moving (it's moving to the left when the floor is moved to the right and vice versa). Version is 4.12.

edit: The reflection also gets wrong when just the camera is panned around.

Cheers,
Burkhard
By Peter (RL) - 14 Years Ago
Verklagekasper (2/6/2010)Btw does anybody even read my reports in this thread? It would be nice to get a sign of acknowledgement every now and then. Or do I have to go yelling and bitching to be heard?

Cheers,
Burkhard

Hi Burkhard,

All posts in this thread are read (by me) and passed on to the appropriate department who will look into the issues raised and act upon them as soon as possible.

You may not get an immediate response but I can assure you that everything is looked at so there is no need for "yelling or bitching". Wink

I have noticed that some of the issues you raise are actually features that iClone does not have and you would like to see. To make it easier to collate this information, we have a Wishful Features forum especially for this purpose so it would be better to post feature suggestions HERE.

While all posts are looked at in this thread, if you have any urgent issues that are seriously affecting your use of iClone you should report these directly to Technical Support who will work with you on a one to one basis to get them resolved. We have a special Support form for this purpose which is linked below.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Many thanks for your feedback. Smile

By Peter (RL) - 14 Years Ago
Verklagekasper (2/4/2010)
I found an issue with iClone 4.12 (sorry if this has been reported before):

Any image or video exported as "Final Render" is actually only rendered with the "Real-time render options" set in the preferences. The same goes for the image rendered when hitting the "Preview" button.
IMO the expected behavior would be that the "final render" exported images/videos and the Preview image are rendered at maximum quality.

The workaround is simple, just set the quality in the "Real-time render options" section of the preferences to "High" by hand. But it seems quite an issue because it means that - by default - the final images look worse than they could/should.

Cheers,
Burkhard

Hi Burkhard,

I think what you see as an "issue" is because you are viewing iClone as you would a traditional 3D modeller which iClone is not. iClone works in real-time, so what you see in the preview window is what you will get rendered out in the finished product.

It is not a case of having settings for the preview window and then final render settings as you would in a 3D modeller. You mention setting the Real Time Render Options to high as a workaround but I and many iClone users will have this set on High all the time anyway.

As long as your computer can handle it, you should set the render quality as high as possible and work with that setting. If you think of iClone as a 3D movie machine, much like a computer game, rather than a 3D modeller I think you will see the process differently.

Thanks.

By Verklagekasper - 14 Years Ago
Peter Edwards (2/7/2010)
You may not get an immediate response but I can assure youthateverything is looked at so there is no need for "yelling or bitching". Wink

Well it's good to know that. (And I don't feel like yelling and bitching anyway.)

I have noticed that some of the issues you raise are actually features that iClone does not have and you would like to see. To make it easier to collate this information, we have a Wishful Features forum especially for this purpose so it would be better to post feature suggestions HERE.

Well I do consider the emitter settings not properly restored a bug and not a missing feature. Not a big deal, but it's annoying to always have to reset the values by hand.
I also don't consider it a missing feature that some textures I got from the Backstage are either wrong or remaining as "Trials". I'm gonna contact Technical Support about this, as you suggested.

Thanks,
Burkhard
By Verklagekasper - 14 Years Ago
Peter Edwards (2/7/2010)iClone works in real-time, so what you see in the preview window is what you will get rendered out in the finished product.

Then why can you select the Render Quality as either "Preview" or "Final Render" in the export settings? That does quite suggest that there are two different render modes.
If these checkboxes don't have any effect whatsoever, then they should be removed since they are misleading.

Cheers,
Burkhard
By Peter (RL) - 14 Years Ago
Verklagekasper (2/7/2010)
Peter Edwards (2/7/2010)iClone works in real-time, so what you see in the preview window is what you will get rendered out in the finished product.

Then why can you select the Render Quality as either "Preview" or "Final Render" in the export settings? That does quite suggest that there are two different render modes.
If these checkboxes don't have any effect whatsoever, then they should be removed since they are misleading.

Cheers,
Burkhard

My point was that the settings in the Real Time Render Options affect both what you see in the preview window and the final render. The Preview option in Export is there so you can get a quick look at how your finished output will appear without waiting the full time it would take to do the final render.

With regards to your previous post. I was not suggesting that all your points were wishful features but simply pointing you in the right direction to where to post so they get seen. As I mentioned, all the issues you make will be forwarded to the development team.

Thanks for your continued feedback. It is appreciated. Smile

By Mick - 14 Years Ago
biggstrek (1/29/2010)
I have found a new problem, unfortunately.

My iClone project uses a Video Texture (uncompressed AVI), and while the video plays correctly within the iClone project, it does NOT play back in the final Export from iClone (the video sits on the first frame).

I thought it might be the resolution of the video at fault (1080p), but I tried smaller resolutions (720p and 768*432) and they failed to animate as well.

I then tried a different video format (800x600 WMV) and that worked OK. But it doesn't look very good compared to the 1080p AVI.

The uncompressed AVIs were created originally in iClone itself.

In short: Uncompressed AVI videos do not Render out (even though they play within iClone OK).

Please help! w00t

Hi,

Now, I would like you to make sure that your PC has included the required codec. we recommend the free K-Lite Codec Pack: http://codecguide.com/. Secondly, WMEncoder 9 are required for WMV codec. Make sure that you’ve installed them.

Please also check the items below:
1) make sure your original video location and the converted location has enough free hard disk space.

2) Please check Task manager whether the available physical memory is enough when you convert the file.

If the problem still persists, please provide the information below to us.
1) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

Please use main technical support channel: Support Form to contact Reallusion support team for any further assistance.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

By Seeker769 - 14 Years Ago
Hi,

  I experienced a crash in iC4 when I used the hotkey "G" and then the rotate tool. I didn't fill out a form for it, since I don't consider it much of a problem ( I just switch to front view before rotating )    I just thought I'd let you know incase it's a bug. iC4 crashed when I used "G" then "C" or alt-RMB or picked it from the tool bar. When I try to rotate, the view remains locked in position and iC4 soon crashes. Also, previous to this problem, I was using a Wacom pen & tablet. It was fully functional within iClone but was causing random crashes, so I stopped using it. Perhaps this screwed something up ? 

Chris  

By mark - 14 Years Ago
Is the "disappearing" gizmo problem going to be addressed? I have seen it mentioned in the past and I have the problem pretty much all the time during work sessions. Have to reboot the program every time if I want to get it back.
mp
By Peter (RL) - 14 Years Ago
chrispittman77 (2/15/2010)
Hi,

  I experienced a crash in iC4 when I used the hotkey "G" and then the rotate tool. I didn't fill out a form for it, since I don't consider it much of a problem ( I just switch to front view before rotating )    I just thought I'd let you know incase it's a bug. iC4 crashed when I used "G" then "C" or alt-RMB or picked it from the tool bar. When I try to rotate, the view remains locked in position and iC4 soon crashes. Also, previous to this problem, I was using a Wacom pen & tablet. It was fully functional within iClone but was causing random crashes, so I stopped using it. Perhaps this screwed something up ? 

Chris  

Thanks for the feedback. This isn't a problem that I can reproduce so it may have been down to the Wacom tablet issue you were having. I will report this problem but if you continue to have crashing problems with iClone please use the Support Form so that it can be looked into on a one to one basis. Thanks.

By Peter (RL) - 14 Years Ago
mark (2/23/2010)
Is the "disappearing" gizmo problem going to be addressed? I have seen it mentioned in the past and I have the problem pretty much all the time during work sessions. Have to reboot the program every time if I want to get it back.
mp

Hi Mark,

This is another issue that is difficult to reproduce and doesn't appear to affect most people. But as you mention it is a serious problem for you so I will pass this to the development team to look into again and see if the cause can be found. In the meantime, please make sure you have updated iClone to v4.12 if you haven't already.

Thanks.

By Verklagekasper - 14 Years Ago
Expression Strength for Facial Animation isn't initialized properly:
When you save a project with an actor with a non-default facial expression strength value, eg. 200%, the actor will not have the desired expression strength when the project is loaded again. The slider's value reads 200%, but the actor behaves as if it was 100%. If you change the value and set it back to 200% by hand, the actor will display the desired expression strength. That is, you always have to reset the expression strengths by hand when loading a project.

Cheers,
Burkhard
By Peter (RL) - 14 Years Ago
Verklagekasper (2/23/2010)
Expression Strength for Facial Animation isn't initialized properly:
When you save a project with an actor with a non-default facial expression strength value, eg. 200%, the actor will not have the desired expression strength when the project is loaded again. The slider's value reads 200%, but the actor behaves as if it was 100%. If you change the value and set it back to 200% by hand, the actor will display the desired expression strength. That is, you always have to reset the expression strengths by hand when loading a project.

Cheers,
Burkhard

Hi Burkhard,

Thanks for the notification. The iClone development team will look into this and try to resolve it it in an upcoming patch or update. Appreciate the feedback. Smile

By mark - 14 Years Ago
Hi Mark,

This is another issue that is difficult to reproduce and doesn't appear to affect most people. But as you mention it is a serious problem for you so I will pass this to the development team to look into again and see if the cause can be found. In the meantime, please make sure you have updated iClone to v4.12 if you haven't already.

Thanks.


Thanks for checkin' on this again! Love to have a fix but in the scheme of thing I guess it's pretty petty....
mp
By thebiz.movies - 14 Years Ago
I run into this issue about once a week. Suddenly no move gizmo (the rotate gizmo and scale gizmo are still there). I have to reboot and the move gizmo comes back. I'll try to be more vigilant about paying attention to what I do before it disappears.
By Seeker769 - 14 Years Ago
thebiz.movies (2/23/2010)
I run into this issue about once a week. Suddenly no move gizmo (the rotate gizmo and scale gizmo are still there). I have to reboot and the move gizmo comes back. I'll try to be more vigilant about paying attention to what I do before it disappears.

Same here

Chris

By Peter (RL) - 14 Years Ago
thebiz.movies (2/23/2010)
I run into this issue about once a week. Suddenly no move gizmo (the rotate gizmo and scale gizmo are still there). I have to reboot and the move gizmo comes back. I'll try to be more vigilant about paying attention to what I do before it disappears.

The development team are looking into this issue and will hopefully resolve it in an upcoming patch or update. Thanks for the feedback.

By jasonjbrown - 14 Years Ago
EYES and TEETH BUGS

Hey I was working on a custom avatar face and I ran into an interesting problem... must be a small bug in the code somewhere...

When I customize the teeth for an avatar with custom diffuse image and custom opacity... it works fine except the bottom row of teeth remain unchanged.... see image below....

 

I also had some problems customizing the eyes... the left eye would customize properly, but the right eye could never be oriented in the correct direction... and the "wandering right eye" cannot be reset to correct positions and cannot be fixed by applying a new eye style from the templates....  "Cheating" the right eye into the right direction and then applying adjustments to the iris or whites colour reveals that the eye is *still* pointing in the wrong direction.

Thanks in advance for any solutions...

By Mick - 14 Years Ago
Verklagekasper (2/5/2010)
I hope you can help me with 4.12 problems regarding textures I got from the Backstage:

1) The texture "C247A Shoes Trey Comfy B" is different from the one displayed by the thumbnail in the Backstage. In the Backstage, it shows sandals. But the texture downloaded doesn't show sandals but closed house shoes.

2) The textures "B214 Sporty B" and "B021B Jane Wedage Heel A" will only be displayed as "Trial".
I alread tried the suggested solutions in the Backstage downloading problems thread, ie. I tried to turn of User Account Control and I also uninstalled and reinstalled iClone 4.1 plus the 4.12 patch. I also tried installing the stuff while having my firewall and antivirus software off. Nothing helped.

Cheers,
Burkhard

Hi,

I think we've already assisted you to solve this issue through Support form.

By Mick - 14 Years Ago
Verklagekasper (2/4/2010)
I found an issue with the Door iProp. When executing the "Open/Close door from bedroom" operation, the actor will go to the door, but even though the "Align Actor Motion" box is checked, it will not stay in place but (while opening the door) align back to the point where it started walking. This happens in Edit Mode. "Auto Add Idle Motion" is off. iClon version is 4.12.

Is there an easier workaround for this than directing the actor to the door befor opening it?
Btw this problem does not occur with other iProps, eg. the actor stays in place when using the Bed or the Beer.

Cheers,
Burkhard

Hi,

This issue has been passed to our developing team. It would be fixed in next iClone4 patch.

We apologise for the inconvenience caused. Thanks for your cooperation and understanding.

By Mick - 14 Years Ago
Verklagekasper (2/5/2010)
Found another bug in 4.12...
For particles, the Move and Rotate settings in the Attach section of the Modify page are not saved properly: When unchecking either Move or Rotate, saving the particle (either as custom particle or together with the project), and loading the particle again, the Move and Rotate checkboxes will always be checked.

Cheers,
Burkhard

This issue has been passed to our developing team. It would be fixed in next iClone4 patch.

We apologise for the inconvenience caused. Thanks for your cooperation and understanding.

By Verklagekasper - 14 Years Ago
When switching the camera, trees coming into view will look messed up in the first frame.

To reproduce,
1) open a new project, add a tree and two cameras.
2) Let the first camera point somewhere, not showing the tree.
3) Let the second camera show the tree.
4) Add camera switches such that first camera 1 is active, then camera 2.
5) Turn on "Camera Switch".
6) Render.

In the resulting film, the first frame when the tree comes into view will show a deformed tree, like the first image attached to this post. The second image shows the second frame, where the tree is ok again.

Cheers,
Burkhard
By 3DStory - 14 Years Ago
Dear Support,

iClone is very unstable on my system. I am not sure if others have experienced this problem or not, but as soon as the scene gets to a certain level of complexity OR there are more than a couple of avatars, iClone will hang. I am doubtful that it is my PC system as everything works fine until one of the two mentioned conditions is reached. I have listed my PC specs below, just in case there are any known hardware instabilities.

PC Specs
---------
Operating System: Windows 7 Ultimate
CPU Type: 4x2666 MHz
System Memory:    6,135 MB
Video Adapter: NVIDIA GeForce GTX 295
RAID Controller:    Intel(R) ICH8R/ICH9R/ICH10R/DO SATA RAID Controller
Main Disk Drive:    SSD Drives - 119 GB Total - 2 in RAID 0 Array
Monitor:       DELL 3007WFP 30" running at 2,560 x 1,600

Installed Product : iClone4 PRO Edition
Installed Version : 4.12.1313

Note: In the following picture all I was doing was testing out different textures on different avatars and iClone got stuck on "Please Wait...". Interestingly when I try and kill iClone with Task Manager, it actually responds asking me whether or not I want to save the project (Yes, No or Cancel). Pressing any of these buttons still goes back to "Please Wait...". This happens with or without trial content.

PS: Reading some of the other issues I also have the move gizmo disappearing until I restart issue.


This is VERY frustrating!
By Paumanok West - 14 Years Ago
I'm using iClone to letterbox its own previous video output and export for online video hosting.

I feed the video to the diffuse texture of a plane in the new project and transcode the scene to MP4.

The problem is that the video playback in the plane halts halfway through during the export step.

The entire video can be viewed (on a hit-or-miss basis; isn't always responsive), by moving the project timeline cursor.

The original video size is 11Mb.
By Peter (RL) - 14 Years Ago
Thank you for the continued feedback regarding issues you are experiencing with iClone4. All issues posted here are reported to the iClone Development Team who will look into them.

Please remember however that if you are experiencing problems that are seriously affecting your use of iClone then you should contact Support directly so they can work with you on a one to one basis to resolve the issues.

As always, please use the Support Form below to request assistance.

http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx

Thanks.

By jwm2002 - 14 Years Ago
jasonjbrown (3/8/2010)
EYES and TEETH BUGS

Hey I was working on a custom avatar face and I ran into an interesting problem... must be a small bug in the code somewhere...

When I customize the teeth for an avatar with custom diffuse image and custom opacity... it works fine except the bottom row of teeth remain unchanged.... see image below....

 

I also had some problems customizing the eyes... the left eye would customize properly, but the right eye could never be oriented in the correct direction... and the "wandering right eye" cannot be reset to correct positions and cannot be fixed by applying a new eye style from the templates....  "Cheating" the right eye into the right direction and then applying adjustments to the iris or whites colour reveals that the eye is *still* pointing in the wrong direction.

Thanks in advance for any solutions...

I think this has to be one of the coolest "bug" reports posted that I've ever seen!

By kurzal - 14 Years Ago


It seems like billboards (only billboards) "inherits" Smile DOF-blur from other objects. Is it bug or feature? Smile

Thanks in advance!
By duchess110 - 14 Years Ago
I do not use particles all that often but have noticed the past few times that when I have them in a scene and click play I get a terrible feedback shorting buzzing sort of sound.

My sound system is Creative SB X-Fi with the latest updates drivers etc.

By animagic - 14 Years Ago
Duchess, is this noise part of the audio generated by iClone? That is, do you still hear it when you render to video? If so, there is a direct iClone-related problem. Or do particles have sound effects now? w00t

Otherwise, there may be some interference between the sound card and the video card. You can try to place it in another slot, as far away from the video card as possible. This means opening the computer though... Unsure A simpler thing to try first is updating the video driver.

By Verklagekasper - 14 Years Ago
Hi, the material C285A_Violet_Casual_B_Upper.iMtl isn't entirely transparent where it should be. The reason is that the opacity map doesn't have the RGB value (0,0,0) for the black parts but (8,8,6). This will be particularly noticable when using a depth of field effect, then you can see the clone cloth.
Workaround: Select the opacity map and raise the contrast to maximum.

Cheers,
Burkhard
By duchess110 - 14 Years Ago
Hi zuijlen

Thanks for the info. A bit reluctant to upgrade drivers on video cards at the mo as I have read a lot of folks saying BSOD. My son is an I.T. Manager so I got him to have a look we were only able to move it slightly further away but fingers crossed just tried the particle I used earlier and no horrible noise which leaves me scrambling to hit buttons to stop it. I suppose time will tell again thanks for the info.

By Verklagekasper - 14 Years Ago
Particle emitters start too late

Hi, I have custom particle emitters that just won't start earlier than frame 4218. They ignore on-keys in the timeline if the keys are placed earlier than frame 4218. It seems that the emitters got corrupted somehow when they were stored along with the project. That should be fixed. Anyway, any help on how to fix the emitters would be highly appreciated. I attached a buggy example emitter. Maybe you can tell by its data what went wrong.

Cheers,
Burkhard
By Verklagekasper - 14 Years Ago
I just identified the reason for the nonfunctional emitter problem: The emitters used to be attached to an actor that was invisible at frame 1 and was turned visible at frame 4218. It appears that the emitters inherit the visibility track of their parent object. Unfortunately, they keep that track even when they are detached from their parent or when they are saved separately.

I managed to fix the emitters by making their parent visible at the first frame and then saving them again. They inherited the visibility status, ie. they are now visible from the first frame on.

So, what needs to be fixed in iClone is this: When objects that do not have a changeable visibility track of their own (eg. emitters) are attached to parent object that has a visibility track, their visibility settings need to be reset when they are detached from their parent or when they are saved separately as a custom object. Alternatively, and perhaps even better, just give every object kind that can be attached to some other object an accessible visibility track of its own. Then the user has control over the visibility and such bugs cannot occur anymore.

Cheers,
Burkhard
By Verklagekasper - 14 Years Ago
Pasting creates more Motion Layer Keys than have been copied

Hi, just found a bug regarding Motion Layer Keys and Copy&Paste. Copy&Paste pastes more keys than have been copied before.

How to reproduce:
1) Create a new project and add a character.
2) Create 3 new motion layer keys for that character.
3) Select the three keys, copy them, and paste them to a later position in the time line.
4) Select the last two of the motion layer keys just pasted, copy them, and paste them to a later position.

The expected result would by that the last two copied keys will be pasted as two new keys. Instead, four keys will be pasted.

Cheers,
Burkhard
By Peter (RL) - 14 Years Ago
Thank you everyone for the continued feedback. All issues reported will be reviewed by the developing team and acted upon as soon as possible. Your help is much appreciated. Smile
By Verklagekasper - 14 Years Ago
Unresponsive Blinking Muscle

Hi, in the "Muscle" view of the face key editor, the eye blinking muscle (ie. the one centered between the eyes) doesn't work properly. First, closing the eyes with it is way too slow, ie. you have to move the mouse about ten times downwards along the screen to close the eyes. Second, opening the eyes again by moving the mouse upward doesn't work at all. The only way to open the eyes again is to reset all muscles.

edit: When moving a single eyelid, the effect cannot be reverted, either.

Cheers,
Burkhard
By Mick - 14 Years Ago
Verklagekasper (3/16/2010)
Hi, the material C285A_Violet_Casual_B_Upper.iMtl isn't entirely transparent where it should be. The reason is that the opacity map doesn't have the RGB value (0,0,0) for the black parts but (8,8,6). This will be particularly noticable when using a depth of field effect, then you can see the clone cloth.
Workaround: Select the opacity map and raise the contrast to maximum.

Cheers,
Burkhard

Dear Burkhard,

We tested that the problem did not occur. Please use main support channel: Support Form: http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

You also need to provide the following information:

1) We wonder if you could provide more detail about your problem and how you operate the program until encountered the problem. Please list steps as possible as you could.

2) We would be grateful if you could capture a screen shot to us when the issue occurs.

By Verklagekasper - 14 Years Ago
@Mick: Ok, done. It only worked after the second attempt; so in case anything is missing, just let me know.
By yllek - 14 Years Ago
Hello.
 
I am using iClone v4.12. When I use avatars from iClone v3.2 or lower, and add vocals to the iClone avatar, the lips make an exaggerated pucker. The lip-synch timing to vocals is not the problem. The problem is the exaggerated mouth movements that automatically occur without ever adding facial expressions to the avatar. None of this was ever a problem for me on iClone v3.2.
 
Thank you for your time.

By Mick - 14 Years Ago
jasonjbrown (3/8/2010)
EYES and TEETH BUGS

Hey I was working on a custom avatar face and I ran into an interesting problem... must be a small bug in the code somewhere...

When I customize the teeth for an avatar with custom diffuse image and custom opacity... it works fine except the bottom row of teeth remain unchanged.... see image below....

 

 

I also had some problems customizing the eyes... the left eye would customize properly, but the right eye could never be oriented in the correct direction... and the "wandering right eye" cannot be reset to correct positions and cannot be fixed by applying a new eye style from the templates....  "Cheating" the right eye into the right direction and then applying adjustments to the iris or whites colour reveals that the eye is *still* pointing in the wrong direction.

 

Thanks in advance for any solutions...

Hi,

Please just use iClone4 Template avatar such as “Jana”. Then applying custom teeth or eyes. We are wondering whether the problem persists.

We also need your project file (iProject). Please use main support channel: Support Form: http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

By Mick - 14 Years Ago
Daniel.Clone (3/14/2010)
Dear Support,

iClone is very unstable on my system. I am not sure if others have experienced this problem or not, but as soon as the scene gets to a certain level of complexity OR there are more than a couple of avatars, iClone will hang. I am doubtful that it is my PC system as everything works fine until one of the two mentioned conditions is reached. I have listed my PC specs below, just in case there are any known hardware instabilities.

PC Specs
---------
Operating System: Windows 7 Ultimate
CPU Type: 4x2666 MHz
System Memory: 6,135 MB
Video Adapter: NVIDIA GeForce GTX 295
RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO SATA RAID Controller
Main Disk Drive: SSD Drives - 119 GB Total - 2 in RAID 0 Array
Monitor: DELL 3007WFP 30" running at 2,560 x 1,600

Installed Product : iClone4 PRO Edition
Installed Version : 4.12.1313

Note: In the following picture all I was doing was testing out different textures on different avatars and iClone got stuck on "Please Wait...". Interestingly when I try and kill iClone with Task Manager, it actually responds asking me whether or not I want to save the project (Yes, No or Cancel). Pressing any of these buttons still goes back to "Please Wait...". This happens with or without trial content.

PS: Reading some of the other issues I also have the move gizmo disappearing until I restart issue.


This is VERY frustrating!

iClone is very unstable on my system. I am not sure if others have experienced this problem or not, but as soon as the scene gets to a certain level of complexity OR there are more than a couple of avatars, iClone will hang. I am doubtful that it is my PC system as everything works fine until one of the two mentioned conditions is reached. I have listed my PC specs below, just in case there are any known hardware instabilities.

PC Specs
---------
Operating System: Windows 7 Ultimate
CPU Type: 4x2666 MHz
System Memory: 6,135 MB
Video Adapter: NVIDIA GeForce GTX 295
RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO SATA RAID Controller
Main Disk Drive: SSD Drives - 119 GB Total - 2 in RAID 0 Array
Monitor: DELL 3007WFP 30" running at 2,560 x 1,600

Installed Product : iClone4 PRO Edition
Installed Version : 4.12.1313

Hi Daniel,

Please check the following items in order to solve the problem:

1) We suggest upgrading your graphics card driver to the latest version.

2) Please close whole terminate and stay resident programs.

3) If there is any Firewall, Anti-Virus or Anti Spyware in your system? If yes, please turn them off temporary.

4) If you are running the other applications at the same time, please stop them first.

If the problem persists, please provide the following information. You’ll need to use main support channel: Support Form: http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

1) We would be grateful if you could capture a screen shot to us when the issue is presenting. If there is any error message, please provide the information of error message, which contains Problem Event Name’, Fault Module Name’, Fault Module Version ‘, Exception Code’ and Exception Offset’. You can discover this information via ‘Control Panel’ --> ‘Administrative Tools’ --> ‘Event Viewer’ --> ‘Application’.

2) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

By Mick - 14 Years Ago
Paumanok West (3/14/2010)
I'm using iClone to letterbox its own previous video output and export for online video hosting.

I feed the video to the diffuse texture of a plane in the new project and transcode the scene to MP4.

The problem is that the video playback in the plane halts halfway through during the export step.

The entire video can be viewed (on a hit-or-miss basis; isn't always responsive), by moving the project timeline cursor.

The original video size is 11Mb.

Hi,

In order help you with your issue, please provide the following information. You’ll need to use main support channel: Support Form: http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

1) We wonder if you could provide more detail about your problem and how you operate the program until encountered the problem. Please list steps as possible as you could.

2) We would be grateful if you could capture a screen shot to us. Please highlight the key issue in your attached image.

3) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

By animagic - 14 Years Ago
Verklagekasper (4/12/2010)
Unresponsive Blinking Muscle

Hi, in the "Muscle" view of the face key editor, the eye blinking muscle (ie. the one centered between the eyes) doesn't work properly. First, closing the eyes with it is way too slow, ie. you have to move the mouse about ten times downwards along the screen to close the eyes. Second, opening the eyes again by moving the mouse upward doesn't work at all. The only way to open the eyes again is to reset all muscles.

You can blink the eyes by clicking the mouse. Blink (Does this emoticon blink? It's supposed to.)

By Verklagekasper - 14 Years Ago
zuijlen (4/16/2010)
You can blink the eyes by clicking the mouse. Blink (Does this emoticon blink? It's supposed to.)

Sigh. This is about a bug in the face key editor, not about the puppeteering control.
By Mick - 14 Years Ago
Verklagekasper (3/25/2010)
Pasting creates more Motion Layer Keys than have been copied

Hi, just found a bug regarding Motion Layer Keys and Copy&Paste. Copy&Paste pastes more keys than have been copied before.

How to reproduce:
1) Create a new project and add a character.
2) Create 3 new motion layer keys for that character.
3) Select the three keys, copy them, and paste them to a later position in the time line.
4) Select the last two of the motion layer keys just pasted, copy them, and paste them to a later position.

The expected result would by that the last two copied keys will be pasted as two new keys. Instead, four keys will be pasted.

Cheers,
Burkhard

Hi,

This issue has already passed to our developing team. We will have updates soon. If we release new patch, you can check Reallusion Live Update. Alternatively, you can take notice our official website.

We apologise for the inconvenience caused. Thanks for your cooperation and understanding.

By Mick - 14 Years Ago
duchess110 (3/16/2010)
Hi zuijlen

Thanks for the info. A bit reluctant to upgrade drivers on video cards at the mo as I have read a lot of folks saying BSOD. My son is an I.T. Manager so I got him to have a look we were only able to move it slightly further away but fingers crossed just tried the particle I used earlier and no horrible noise which leaves me scrambling to hit buttons to stop it. I suppose time will tell again thanks for the info.

Hi,

We are wonder whether the problem persists after changing sound card. If the problem persists, please provide the following information. You’ll need to use main support channel: Support Form: http://www.reallusion.com/CustomerSupport/User/QForm.aspx) to contact us.

By peteradam6 - 14 Years Ago
I can confirm Yllek's "puckering" problem when applying lip-sync in iClone 4 to G2 characters. A partial workaround is to forgo an attempt to have exact lipsync, and just have them saying "memm memm memm" then record a new voice track later.
By Peter (RL) - 14 Years Ago
Thank you everyone for the continued feedback. All issues reported will be reviewed by the developing team and acted upon as soon as possible. Your help is much appreciated.
By GOETZIWOOD STUDIOS - 14 Years Ago
[ISSUE] G4 Head UVs Overlaps

Hi,

As I'm working on creating a set of G4 head faces, I've discovered an issue in the G4 head UVs:







By checking the actual UVs I've located the problem: on both sides of the head, just above the ears, there are two polygons having overlapping UVs :





Check the red areas, this is where the overlaps occur. The result of these overlaps create completly distorded mapping.

I understand that iClone heads are meant to be used with hairs accessories, however this issue is problematic if one wants to provide high-quality textures that map the entire head ( with or without textured hair ).

I've checked some Reallusion and other third-parties faces, none of them actualy provide significant texturing in those areas, albeit the issue is still clearly visible on, for instance, the Face 2 ( and the others to some less extend ) from the pack "G4 Man Face Vol.1" :





In cinematography, closed shots on actors head are essential and often used and it would be great to fix this issue if one want to use high-quality textures ( imagine you need a scare or a tattoo in those areas, it would be nearly impossible to map it, unless using/providing a different set of UVs, but I'm not sure it's possible ? ).

As no current available G4 head face, afaik, is using significant texturing in those areas, a patch or an upgrade with these UVs overlaps fixed would not be a big problem for existing products as the result differences on existing head faces would be quasi unoticable and would allow us to provide high-quality head textures.


Cheers,
Guy.
By GOETZIWOOD STUDIOS - 14 Years Ago

Hello,

Any comment from Reallusion ?

What should I do ? : Keep on working on my head packs, publish those "as is" and warn the user that those "ugly things above the ears" are due to an iClone G4 Head UVs issue ?

Or should I wait for a fix/update/patch ?

I would be glad to know, so I could know what to do.

Cheers,
Guy.
By Peter (RL) - 14 Years Ago
Hi Guy,

Thanks for your feedback. There are planned improvements to the facial mapping in the upcoming 4.2 upgrade so this may well be rectified then. In the meantime I will forward your findings to the iClone team so they can look into this if it isn't on the current list of fixes for 4.2.

By GOETZIWOOD STUDIOS - 14 Years Ago
Thanks a lot Peter,

That would be really great to have this fixed for 4.2.

Do you have any timeframe for the 4.2 release ?

Cheers,
Guy.
By Bigboss - 14 Years Ago
Guy, ... I have seen this issue and the only short term way around it for me was to export the Face with 3DXchange, fix the UVW Map in 3DS Max and re-skin the Face to a G4 Base Face Skeleton. !!! w00t

Unfortunately, to my knowledge, REALLUSION only provided Jimmy Toon G4 Head template and did not provide a "Dylan" like Max Head template and both of these originate from a different Mesh baseline. 

So Peter, it would be great to issue a "standard Dylan" head G4 Max Template Smile

I tried to find a work around with 3DXchange without any success. Sad

The Head Morph UVW map does not have this issue as it comes from the previous generation of Faces but then, you are stuck with a G3 baseline Mesh...

Anyway, rigging a new Face is fun !BigGrin

Cheers!  

By GOETZIWOOD STUDIOS - 14 Years Ago
Hey Guy,

Good idea, except that this would be useless to me, I'm not using Max Wink

So make it a "Standard Dylan head G4 *FBX* Template" w00t

Cheers,
Guy.
By Bigboss - 14 Years Ago
Here is the fixed Head ! Smile

Let me know if it does the Job ? Wink

By GOETZIWOOD STUDIOS - 14 Years Ago
Hey Guy,

That's very kind of you, thanks a lot !

Unfortunately, I'm not able to see any change with your head except that now the head has been completly triangulated, but the overlap problem remains Sad



There are two solutions to fix this problem :

1) moving the uv point of the quad part of the overlap outside to give it a convex form.

2) as illustrated above, add an edge to triangulate the quad, but this edge is in the other direction than the implicit triangulation given the indexes order.

Cheers,
Guy.
By Bigboss - 14 Years Ago
Gee, You are right!

I did fix the UVW Map and it had no overlapping polys in 3dsMAX but I was unable to test the head after it was imported back into iClone as I needed to go to work... 

This is Bad news. I was pretty sure this would do the job but it looks like when I imported the head back into iClone, it did not take my UVW Map changes for some reasons...

Unless I pressed the wrong button, this does not look good at all ...

I am at work so I will give it another try this evening and this time, I will test the final head...

Cheers!

By Bigboss - 14 Years Ago
Ok, ...

I was hoping to avoid to skin a G4 Head but using the G4 Head Morph template and fixing the UVW Map on the HeadMorph Template itself.

Bottom line, iClone only imports geometry from the head morph and not the UVW Map.

Then I browsed around and I concluded that today, there seem to be no way of export/mofidy and import a G4 Head into iClone even with 3DXchange 4? You can do this with the Head Morph but I cannot find a way that works with the Head Mesh itself...

It works for body parts but not for the head.

Now, the funny thing is that you can save the Face mesh as a face.obj using 3DXchange4 and re-import it in 3DXchange. But as soon as you modify the face.obj., for instance, in 3DS Max and then try to replace the Face Mesh in 3DXchange, you have a problem which leads me to think that there might be some very specific options to use when importing a face.obj in 3DS Max and then exporting it back for use in 3DXchange pipeline.

If anybody has managed to do this succesfully any help would be really appreciated Smile

Of course, all of this to try and Fix the UVW map G4 Head issue in 3ds Max ...Smile

Cheers!  

By GOETZIWOOD STUDIOS - 14 Years Ago
[REQ] Exiting Walk/Fly Mode With 'ESC' Exits FullScreen As Well

Hello,

This is a request - not really an issue - that would be great to have :

'ESC' is use both to exit fullscreen mode ( F11 ) and Walk/Fly mode, wich is, in fact, very annoying when you are working in fullscreen mode and try to adjust your camera positions/animations by switching over Walk/Fly modes and standard camera manipulation modes.

When you exit Walk/Fly modes then you also exit fullscreen mode, wich tends to drive you nuts Wink

Suggestion : use the Walk/Fly keys (n/m) as 'toggles'. So to exit those modes one would only have to press n/m again, rather than using the 'ESC' key, wich exit fullscreen mode at the same time.

Or perhaps there is a way I'm not aware to customize this behavior ?

Cheers,
Guy.
By GOETZIWOOD STUDIOS - 14 Years Ago
[REQ] Material per Channel UVs Injection

Hello,

AFAIK, iClone supports different UVs per material channel. At least implicit UVs, thanks to the 'UV Settings' tab.

I'm not sure though, if iClone supports different explicit UVs per material *channels*, albeit from what I've seen in the FBX files, it seems so, but please correct me if I'm wrong.

If this is the case, it would be great for the user to be able to 'inject' channel UVs ( a bit like you 'inject' morph targets ).

For instance, in the 'Material & Texture Settings' tab, aside the UV Offset/Tiling and buttons, there could be a 'custom' button so we could load a UVs definition for this channel - preferably by loading and *.obj file with uvs ( except for the Reflection channel, obviously.. ).

The reason why I'm asking this is in the context of creating ambient occlusion maps for props and sets, but I believe there are certainly plenty of other cases where this could be very usefull.

In my case, to add ambient occlusion maps, I have to create a set of unique UVs so baking ambient occlusion can be possible. However, assets created for realtime uses often use tiled textures and overlapped UVs among other tricks. Wich means the textures are relatively low def but the result is fine on screen.

When creating this set of unique UVs, I have to also bake the diffuse, spec, etc.. all the other channels so they can be used with this set of unique UVs. Wich means that, to get comparatively the same quality result on screen, I have to create textures that are very high def ( 2k, 4k, .. ). The odd thing is that the ambient occlusion itself does not need very high resolution to be efficient ( often half - if not lower - of the diffuse resolution is largely enough ).

The solution to this problem would be to import an asset 'as-is' ( with 3DXchange for instance ), then allow the user to choose a different UVs set for the 'Blend' channel ( a unique UVs set ) and load the ambient occlusion texture specificaly created for this UVs set.

If it is unclear, please let me know, I'll try to explain the problem more in details.

Cheers,
Guy.
By Peter (RL) - 14 Years Ago
yllek (4/16/2010)
Hello.
 
I am using iClone v4.12. When I use avatars from iClone v3.2 or lower, and add vocals to the iClone avatar, the lips make an exaggerated pucker. The lip-synch timing to vocals is not the problem. The problem is the exaggerated mouth movements that automatically occur without ever adding facial expressions to the avatar. None of this was ever a problem for me on iClone v3.2.
 
Thank you for your time.

UPDATE: This issue will be fixed in the iClone 4.2 upgrade which is coming soon.

By animagic - 14 Years Ago
Peter Edwards (5/19/2010)

UPDATE: This issue will be fixed in the iClone 4.2 upgrade which is coming soon.

Thank you, you just made my day! I have a whole movie done in iClone3 and it would be great to move it to IC 4.

By animagic - 14 Years Ago
Unfortunately, the head issue was not fixed. Below are two images of an IC3 project with a talking person. The first is the head as it shows up in IC3; the second as it shows up in IC4. You will notice the exaggeration in the second image. He is angry, but not that angry...

By marc.d.r.thompson - 14 Years Ago
I've been experiencing a really annoying crash with iClone 4. This has been heppening for me since I downloaded the original version. I've been patient and waited for updates to see ifi t would be fixed, but 4.2 does not fix it.

The crashes happen:

* When double clicking a texture (diffuse/spec etc.)

* When I click on colour box for changing lighting colour - ambient and directional.

It seems to be alleviated when I save my project before attempting to change selecting the above multiple times.

By Magique - 14 Years Ago
marc.d.r.thompson (5/29/2010)
I've been experiencing a really annoying crash with iClone 4. This has been heppening for me since I downloaded the original version. I've been patient and waited for updates to see ifi t would be fixed, but 4.2 does not fix it.

The crashes happen:

* When double clicking a texture (diffuse/spec etc.)

* When I click on colour box for changing lighting colour - ambient and directional.

It seems to be alleviated when I save my project before attempting to change selecting the above multiple times.

I second this. I've had the same problem since day one of version 3 and have just remained patient and dealt with it, but it's a real problem.

By Cricky - 14 Years Ago
tscott (5/29/2010)
marc.d.r.thompson (5/29/2010)
I've been experiencing a really annoying crash with iClone 4. This has been heppening for me since I downloaded the original version. I've been patient and waited for updates to see ifi t would be fixed, but 4.2 does not fix it.

The crashes happen:

* When double clicking a texture (diffuse/spec etc.)

* When I click on colour boxfor changing lighting colour - ambient and directional.

It seems to be alleviated when I save my project before attempting to change selecting the above multiple times.


I second this. I've had the same problem since day one of version 3 and have just remained patient and dealt with it, but it's a real problem.



May I ask, How Many UNDO's you keep active? Mine is lowered to 5, and since then, I rarely get a lockup. Check this in your Preference Panel.
By marc.d.r.thompson - 14 Years Ago
I've got my UNDO's set to 20 which I think is default. I've just lowered that to 5 and will see if that helps. Will post my findings soon.
By gizmo - 14 Years Ago
Cheers for that advice Cricky. I sometimes get the same or a similar problem when I select either the Image Layer, Atmosphere or Light buttons. I'll undo some of my undo's and see what happens.
By gizmo - 14 Years Ago
Nope . . . that didn't work but thanks anyway. Its strange but as I said, sometimes under Stage when I hit either the Image Layer, Atmosphere or Light buttons, iClone crashes. If I select a light under Scene Manager first and then hit the Light button, all is fine. Image Layer and Atmosphere eventually works after two or three crashes. The next time I try, all could be well. ???   Its not too bad a problem provided I remember to save a scene prior to using the buttons.
By marc.d.r.thompson - 14 Years Ago
Reducing the number of Undos made no difference what so ever.

I'm trying to animate the color of lights and iClone is crashing every time I attempt to click the light color. The number of crashes is becoming parody now. I request that this issue be fixed in a near-future patch.

THanks.

Marc.

By Peter (RL) - 14 Years Ago
marc.d.r.thompson (6/9/2010)
Reducing the number of Undos made no difference what so ever.

I'm trying to animate the color of lights and iClone is crashing every time I attempt to click the light color. The number of crashes is becoming parody now. I request that this issue be fixed in a near-future patch.

THanks.

Marc.

Hi Marc,

Have you been in touch with Support regarding this issue? If not, please use the link below and they will work with you to resolve this problem as quickly as possible.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By bluemidget666 - 14 Years Ago
Before installing the 4.2 patch I used to be able to animate non standard characters such as thoes from spore just by clicking on the body part I wanted to animate. Since the patch this is no longer working which has made it quite time consuming and in some cases with lots of weirdly named bones imposable is there a way around this ?
By Peter (RL) - 14 Years Ago
bluemidget666 (6/18/2010)
Before installing the 4.2 patch I used to be able to animate non standard characters such as thoes from spore just by clicking on the body part I wanted to animate. Since the patch this is no longer working which has made it quite time consuming and in some cases with lots of weirdly named bones imposable is there a way around this ?

This issue has been reported to the iClone team but if you are you still experiencing problems please contact Reallusion Support who will work with you on a one to one basis. As always, please use the link below to submit your request.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By Artman009 - 14 Years Ago
I think I maybe having a problem with my Trey model.

When DOF is on and the camera is pointed at the Trey model, I see a non-DOF halo around edges of his hair that have transparency.





Anyone else having this? (I apologize if this issue has already been submitted--I did try and look on the forums, I swear--but wasn't sure if this was a limitation of iClone the program or something wrong with just my copy of iClone (it is the latest version by the way).

Any help would be appreciated.

Thanks.
By Peter (RL) - 14 Years Ago
Hi artman,

Thanks for the feedback. This issue will be passed to the iClone Development Team to review. Improvements in this area will be looked at for future upgrades or patches.

Thanks.

By codewarrior - 14 Years Ago
Just a quick post to get an issue I raised in a different thread consolidated into this one where your developers probably pay more attention.

There is a documentation error and a small UI issue relating to the loading of spring motion files in iClone 4. The documentation still shows the instructions from iClone 3, but the load bones modification buttons no longer allow .spx files to be loaded.

.spx files can be loaded directly from the spring motion section of the avatar panel, but once loaded, the UI doesn't refresh and the spring enable button remains ghosted until the avatar is deselected and then reselected again.

Together, these two bugs lead someone working through the documentation page by page and trying everything to assume that the .spx file mechanism is broken.

By Peter (RL) - 14 Years Ago
The documentation should be updated soon to correctly reflect the changes in iClone4. The other issue will be reported to the iClone team and will hopefully be resolved in a future update.

Thanks for the feedback. Much appreciated. Smile

By Sen - 14 Years Ago
Hi all ,

Patch 4.3 is here w00t .

Thanks RL

By BiggsTrek - 14 Years Ago
Sen (8/5/2010)
Hi all ,

Patch 4.3 is here w00t .

Thanks RL



Yep, and here's what's in it: http://www.reallusion.com/iclone/iclone_upgrade.asp#History

v4.3 (4.3.1929.1) released 27th May-10 (I think this date is wrong, though)

* Added: 'Above/Below' and 'DualStream' formats for 3D Stereo Vision output.
* Enhanced: Enhanced G4 UV mesh that avoids visual defects on both ears during face creation.
* Enhanced: DRM content purchase behavior for multiple DRM ID content.
* Enhanced: Update embedded content: Trey, Benny motion and Particle project.
* Fixed: Some props included empty UV Maps that caused textures not to show in iClone.
* Fixed: Clicking 'Reset All' in Facial Features, caused abnormal eye motion.
* Fixed: Some props with looped UV animation clips, caused AP to crash.
* Fixed: Hard disk space estimation incorrect. Now able to save 4GB file in FAT Hard disk.
* Fixed: Maximizing iClone left a space on the right if the taskbar was placed on the left side.
* Fixed: Corrected bump map direction.
* Fixed: AML with space in the tag caused the 'Terms of Endearment' content pack to not work properly.

By Bigboss - 14 Years Ago
Hey ! That is really Cool ! Smile

Well done RL !!!

By Peter (RL) - 14 Years Ago
As you have seen the iClone 4.3 upgrade is now available. If you are a 3DXchange4 user you will also need to get the 3Dxchange 4.1 update which is also available. This is required to maintain full compatibility with the new version of iClone.
By mark - 14 Years Ago
Wow! Love the way updates seem to come pretty fast. Thanks!

But now the cold water...I still have a disappearing "Gizmo"... had this for many updates and still not fixed for me. Is it just my wacky machine? Does anyone else still have this old problem?
mp
By Stegoe - 14 Years Ago
I just installed patch 4.3 onto my Iclone 4.2 version.

Result is that some of the custom projects, created and working fine with Iclone 4.2, can no longer be loaded anymore: The AP crashes and I have to restart Iclone.

Some other custom projects created by Iclone 4.2 still work fine.

Thanks.

By Atlier - 14 Years Ago
steven.goeman1 (8/6/2010)
I just installed patch 4.3 onto my Iclone 4.2 version.

Result is that some of the custom projects, created and working fine with Iclone 4.2,can no longerbe loaded anymore: The AP crashes and I have to restart Iclone.

Some other custom projects created by Iclone 4.2 still work fine.

Thanks.


Guess it wasn't just me then. I hope this is fixed Ermm
By teknology3d - 14 Years Ago
sorry for the silly question, but how I can copy and paste an object already in the scene? Thanks
By Paumanok West - 14 Years Ago
teknology3d (8/8/2010)
sorry for the silly question, but how I can copy and paste an object already in the scene? Thanks


If you loaded the object from the scene tree on the left hand of the screen, select the object in the tree again and click the load arrow (the one which points towards the scene).

If the object is something you've created anew from merging various props, then add your new merged object to the list of custom props using the "+" button.

Once it has been saved as a custom prop, use the same technique described above for loading another copy.
By Peter (RL) - 14 Years Ago
teknology3d (8/8/2010)
sorry for the silly question, but how I can copy and paste an object already in the scene? Thanks

Also select the object and then select Move (W). Hold down the CTRL key and drag on the object that is selected. A copy of it will be added to your scene. Smile

By wjm48 - 14 Years Ago
shockwave_pulsar00 (8/8/2010)
steven.goeman1 (8/6/2010)
I just installed patch 4.3 onto my Iclone 4.2 version.

Result is that some of the custom projects, created and working fine with Iclone 4.2,can no longerbe loaded anymore: The AP crashes and I have to restart Iclone.

Some other custom projects created by Iclone 4.2 still work fine.

Thanks.


Guess it wasn't just me then. I hope this is fixed Ermm


Me too. This couldn't have happened at a worse time, I'm supposed to present what I've worked on tomorrow morning. Now every time I try to load my custom project it crashes.

My mistake for blind patching, I should have known better.

Please fix soon!
By teknology3d - 14 Years Ago
Thank you guys!
By Peter (RL) - 14 Years Ago

At the present time it appears the problematic projects are those using Jam Band characters in them. 

For anyone encountering problems with iClone 4.2 projects not working in iClone 4.3, please contact Reallusion Support using the link below. Reallusion Support will work with users on a one to one basis to resolve these problems until a general patch is produced.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By Peter (RL) - 14 Years Ago
UPDATE:

For those who have been having difficulties with iClone 4.2 projects in iClone 4.3 then please download the patch again from your account and install again. A fix has been made to the patch that should resolve the problems that have been occuring.

Thanks.

By Akura - 14 Years Ago
what does serial invalid number mean. iclone will now close. cause it been working for over 4 days and suddenly when i installed new content that pops up. is something special i need to do or something?
By Peter (RL) - 14 Years Ago
Akura (8/28/2010)
what does serial invalid number mean. iclone will now close. cause it been working for over 4 days and suddenly when i installed new content that pops up. is something special i need to do or something?

If you are continuing to get this error message, please contact Reallusion Support who will be able to check your serial and give you help on resolving this issue.

Please use the link below to request assistance.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks

By wjm48 - 14 Years Ago
Hello again,

Thank you very much for the quick response last time, I was able to get my old stuff working.

Now, however, I am trying to do walk/run path animation but every time I use move walk_forward or run_forward I get the response Error adding 'Move' command. I've tried this with all my characters and the only ones who work are Trinity, Violet, and Kane. Trinity and Violet both use the same female animations and Kane used an entirely different set than any of the other characters. This leads me to believe this is something with the male animation set.

They used to work fine in the past but I haven't used path animations in a while so I'm not sure what patch caused them to stop working.

Any help would be appreciated.
By animagic - 14 Years Ago
This may be related to some AML scripts that are not properly read by iClone 4.2 and later. If you select an animation from the menu, an AML script runs, but because iClone can't read it, you get an error. A fix has been promised... 

This is an issue with some packs as well. The following post provides a solution for that: https://forum.reallusion.com/FindPost53726.aspx. It may be worth a try.

By Peter (RL) - 14 Years Ago
wjm48 (9/8/2010)
Hello again,

Thank you very much for the quick response last time, I was able to get my old stuff working.

Now, however, I am trying to do walk/run path animation but every time I use move walk_forward or run_forward I get the response Error adding 'Move' command. I've tried this with all my characters and the only ones who work are Trinity, Violet, and Kane. Trinity and Violet both use the same female animations and Kane used an entirely different set than any of the other characters. This leads me to believe this is something with the male animation set.

They used to work fine in the past but I haven't used path animations in a while so I'm not sure what patch caused them to stop working.

Any help would be appreciated.

There shouldn't be any problems using avatars such as Trey, Dylan, Jana etc if you have the latest build of iClone which is 4.3.1929.1. I have tested those avatars and have been unable to reproduce the problems you are having.

Also the issues mentioned by Zuijlen should also be resolved now since the latest update.

Although it may sound drastic, an uninstall of iClone followed by a fresh install of the latest full installer and resource pack may resolve these issues. You can get the latest build and resource pack from your Account after login (in Bonus & Upgrade).

If you still continue to have problems then I would advise contacting Technical Support using the link below. They will be able to help you further to get this problem fixed.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Hope you get this resolved soon.

By bluemidget666 - 14 Years Ago
Hi

My follow terrain Icon is always grayed out no matter what I do .. any ideas ?
By lfarr - 14 Years Ago
My positioning Gizmo disappeared. Last time it happened I turned it off and back on in preferences and it came back. Now it's gone for good.

Win 7, 8gb ram, yada, yada.

Additionally... your manual links broken on the resources page. Where is the manual located now?

http://education.reallusion.com/download.asp
By Peter (RL) - 14 Years Ago
Gizmo Problems -

To try and find a permanent fix for this disappearing Gizmo issue - Reallusion Support is looking for more information from users as to how and when the problem appears.

In particular a description of your workflow at the time of the Gizmo disappearing would be very helpful. In fact the more information you can give the better as it is currently difficult for Support to reproduce this issue internally.

Please supply any information or problematic projects that may cause the Gizmo to disappear to Reallusion Support using the link below.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thank you.

By dance - 14 Years Ago
I just bought the Lucky toon and the props,and dog1 open fine but any of the other dog motions close down the program???
By Seeker769 - 14 Years Ago
Hi,

  iClone4 is repeatedly crashing when I try to change the color of ambient lighting, the scene includes 2 plains, water, drop shadows, no HDR and one high resolution diffuse. I don't think this is a problem with the latest version of iClone since I haven't had this problem before.

 I started this scene from scratch three times, it crashed ever time and the last time it froze the program. Any insight into what could be causing this would be greatly appreciated.

 Also, I'm having trouble contacting support, when I click on the link I'm asked to login, I type in my email address and password and it simply asks me to login again. I encountered a similar problem when trying to submit a pack for CCD membership.

Thanks,

Chris

By Paumanok West - 14 Years Ago
Seeker769 (9/19/2010)
Hi,

iClone4 is repeatedly crashing when I try to change the color of ambient lighting.... I don't think this is a problem with the latest version of iClone since I haven't had this problem before.


I have this problem too. Change the ambient color and iClone crashes. I have not encountered the problem prior to the most recent upgrade, so I think the bug was introduced with the last upgrade. I think Chris meant to write, "I DO think this is a problem with the latest"
By Peter (RL) - 14 Years Ago
Thank you for the continued feedback regarding issues with iClone4. All reported problems are passed to the iClone team for review but if you have a serious issue that is affecting your use of iClone4 then please contact Reallusion Support using the link below. They will work with you on a one to one basis to help resolve your issues quickly.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thank you.

By Peter (RL) - 14 Years Ago
Seeker769 (9/19/2010)
I'm having trouble contacting support, when I click on the link I'm asked to login, I type in my email address and password and it simply asks me to login again. I encountered a similar problem when trying to submit a pack for CCD membership.

Thanks,

Chris

Hi Chris,

I have tested the Customer Support system and it is working as expected. There may have been a temporary problem that prevented your login previously so please try again to submit your support request.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By Paumanok West - 14 Years Ago
Peter (RL) (9/8/2010)
[quote]Although it may sound drastic, an uninstall of iClone followed by a fresh install of the latest full installer and resource pack may resolve these issues. You can get the latest build and resource pack from your Account after login (in Bonus & Upgrade).


My older projects--and even avatars--stuff more than a couple of months old--began to crash iClone sometime after the most recent upgrade. Would you please notify the developers?

I was afraid of losing considerably more by doing an uninstall followed by a re-install, but doing so did allow me to load this older content. I am now at version 4.3.1929 and an update claims this is the latest version. Again, this info ought to get passed to the developers.

Haven't D/L the bonus content yet. Here's a feature request: it would be so great to have the gigantic bonus content split into more manageable packs by category. For instance, 3D Blocks are crucial to me, but some other things are not. This approach would also be much kinder to customers with slow internet connections. Wink
By Paumanok West - 14 Years Ago
Screenpaint artifact in 4.3.1929.1 on Nvidia 330M, Win7
By Paumanok West - 14 Years Ago
iClone 4 exhibits a strange artifact along the borders of color patches in an avatar texture, when there is a translucent plane in front of the avatar. See attached screenshots and diagram.

The edge of the color patch can be either rimmed with bright or dark pixels, depending upon the Z-depth relationship between the avatar texture and the translucent plane.

It looks as though the render engine gets confused about whether color-patch edge pixels should be combined with the translucent screen.

This bug limits my ability to fake toon shading.
By rontarrant - 14 Years Ago
Hi,

I sent a message to the support email posted while the forum was down yesterday, but got no reply. So, I'm posting a copy of the message here with an update.

----------- original message starts --------------

I downloaded and installed iClone 4.3 EX yesterday (ed: read 'yesterday' as September 28th) and, starting this morning (ed. September 29th), I'm having a problem. I don't know if I did something unusual or not, but now I have to restart iC to get a new project. There are two different scenarios I've tried so I'll describe them both...

My hardware is:
- Dell Precision 670 (dual Xeon 3.2gHz)
- 4gb ECC RAM (the ECC part shouldn't affect things, should it?)
- nVidia Quadro FX 1400 PCIe (16x, 128mb)

I don't think it's the hardware, even though the video card doesn't quite come up to spec. I was using iClone for a few hours yesterday without trouble. (ed. since reinstalling, I've again been using it without trouble)


Scenario 1) iClone EX running, nothing in the project/scene:

- I drag 0_Empty Scene into the view window
- the view window goes black with a white ground-grid
- I get an "iClone Reminder" dialog saying: "Failed to load the file. If this is a .vns file please switch to the Project page and try again."
- I click OK and get a second "iClone Reminder" saying: "Cannot load invalid data."
- I click Ok.
- the view stays black w/white ground-grid and is unresponsive (pan, zoom, etc. don't work). As far as I can tell, iClone is locked up.


Scenario 2) iClone EX running, (this happens whether I have anything in the project/scene or not):

- I click on New Project
- the view window goes black with a white ground-grid (same as the first scenario)
- I get an "iClone Reminder" saying: "Loading of user custom default project failed."
- I click OK and get a second "iClone Reminder" saying: "Default project restored."
- the view stays black w/white ground grid and is unresponsive (pan, zoom, etc. don't work, same as Scenario #1)

Regarding scenario #2, I don't think I have created any custom projects, none that I'm aware of, anyway. Could I possibly have created one without knowing? The only thing I've done that seems out of the ordinary is that I've installed all content in My Documents\iClone\ and My Documents actually points to the root of a separate hard drive.

The only cure for either scenario is to restart the app.

I'm evaluating iClone with an eye toward buying it, but this morning I haven't managed to do very much evaluation. I had hoped, if I decide to buy, to take advantage of the package offer made to EX users, but the expiry is tomorrow (Sept. 30th) and I'm not sure now I'll be able to make a proper assessment by then, especially if it takes a few days to solve this problem. Until I saw that the offer expires tomorrow, I had hoped to have the full 15 days to make the evaluation, because that offer just sounds so sweet.

Will you guys be making a similar offer later?
Is there any way to extend the expiry time of the offer so I have time to clear up this problem and still make an evaluation?

----------------- original message ends --------------

Update: I uninstalled iClone 4 EX, scrubbed the registry, and reinstalled using only default folders for content. Whether it was the reinstall or using default folders that cleared things up, I don't know.

I would like to avoid any future problems along this line, though. Does anyone know what might be causing this?

I'd still like to have more time to make my assessment. That special offer runs out at midnight tonight and won't have time to find out if iClone and its companion packages will do what I need them to do.
By Peter (RL) - 14 Years Ago
rontarrant (9/30/2010)
Hi,

I sent a message to the support email posted while the forum was down yesterday, but got no reply. So, I'm posting a copy of the message here with an update.

Hi,

If you wish to contact Reallusion Support you should always use the link below. By doing so your support request will be registered on the system and you will have a tracking number to follow up on. Support will also be able to advise you on any special offers you may be interested in if you need extra time.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By cont - 14 Years Ago
Hello i have a problem with one project which ask 1.7 gb of RAM and than application is crashing...Especially under windows 7 64 bit...However it works under xp service pack 3 32 bit, but ask same volume of memory and crash after i`m changing size of textures from 1024 to 2048..I have now 6 Gb of RAM and 2Gb of video memory on PAlit sonic GTX460...Of coarse project works if i`m using 512 on 512 size of texture, but i would like to use at least 1024...Please advise something for iclone 4.3 and such sort of machine( i use to have asus 260 gtx and 4 Gb and than i`ve change config and hope that 2 gb of video can help)!!???Cheers.
p.s. oh and Iclone says "out of memory" before crash and project has about 330 - 350 mb size
By rontarrant - 14 Years Ago
iClone skin color change only works the first time. Once the skin color has been applied, no other iSkin can be selected or applied until I switch to another section of the Avatar editor (Persona, Hair, Upper Body, etc.) and then switch back to Skin. Then a second skin color change can be made, but if I want to change it a third time, the same switching procedure must be followed.

This happens with G3 characters Benny, Dylan and Jana from a 'cold start' of iClone. I didn't try it with any others.

My system:
Dell Precision 670 (3.2 gHz, dual Xeon)
4 gb RAM
nVidia GT220 PCIe (16x)
Windows XP (SP3)

Software:
iClone 4.3.1929.1 Pro
By gizmo - 14 Years Ago
Hi. Just noticed that when I use the iCar Mechanic Tool Kit the wheel dummy's no longer rotate. To date they have always work perfectly. I checked some of my earlier assembly's and found one prop save as a prop which the wheels did rotate and three props saved in seperate  projects files did not. I tried another quick assembly of a new prop and no rotation. I downloaded again today in case something was corrupted but no joy. Any suggestions? Any one else having the same problems? Can someone try their Mechanic Tool Kit and see if it works for them? Thanks in advance. I've not done a Forum search so apologies if this has been covered.
By gizmo - 14 Years Ago
Just an update on the above. I've gone through all the iCars I've made up in the last six months. (About eight). Some of the cars, regardless as to whether they were saved as props or in project files, work as they should. However about half now do not work. With these models I looked in the timeline and a Command asking the 'Spring' to move is present but no commands generated for the wheels. Why not . . . I've no idea because they worked previously.

Whats really wierd is that an original build does not work, yet two props which I simply re textured from the original and saved, do work!

I re downloaded the kit yesterday but still no luck on rebuilding my old props or with new props. I re downloaded again today because yesterday I forgot to delete the old Dramascripts and was hoping that may help. It did not. If I try to import a Dramascript from the newly downloaded files and ask the iCar to move by right clicking I get 'Error adding move command'.  So I'm at a loss and tired, so I'm giving up for today. Any help would really be appreciated. I do not need urgently but I REALLY hate it when something like this does not want to work. Cheers.

Edit: I found a work around. I just deleted a 'working' props body and wheels and saved the Spring and wheel dummies as a seperate 'working' prop. I can now load any chassis and wheels onto the new working prop, adjust wheel positions to suit and voila. But I'd still like to get to the bottom of this. Again any help or advice, Reallusion, Peter or any other, would be much appreciated. Ta.

By gizmo - 14 Years Ago
Update on my update: It all Works! I came home today and tried to assemble a working iCar. No good. After a while I noticed that the fan in my Nvidia card was working hard, for no good reason. So I rebooted as I usually leave my computer on 24/7.  Assembled the car again and everything is hunky dory. (OK). So apologies if I gave anyone a scare and for my whinging.
By Peter (RL) - 14 Years Ago
gizmo (10/19/2010)
Update on my update: It all Works! I came home today and tried to assemble a working iCar. No good. After a while I noticed that the fan in my Nvidia card was working hard, for no good reason. So I rebooted as I usually leave my computer on 24/7.  Assembled the car again and everything is hunky dory. (OK). So apologies if I gave anyone a scare and for my whinging.

Hi Gizmo.. Glad to hear everything is ok now. Thanks for updating your situation. Smile

By Peter (RL) - 14 Years Ago
Thanks to everyone for the continued feedback in this thread. As always, all issues raised in this thread are passed to the iClone development team who will look into them.

However if you are having any problems that are seriously affecting your use of iClone then please contact Technical Support using the link below. They will work with you on a one to one basis to help resolve your problem quickly.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

By Peter (RL) - 14 Years Ago
RiViT (10/14/2010)
iClone skin color change only works the first time. Once the skin color has been applied, no other iSkin can be selected or applied until I switch to another section of the Avatar editor (Persona, Hair, Upper Body, etc.) and then switch back to Skin. Then a second skin color change can be made, but if I want to change it a third time, the same switching procedure must be followed.

This happens with G3 characters Benny, Dylan and Jana from a 'cold start' of iClone. I didn't try it with any others.

My system:
Dell Precision 670 (3.2 gHz, dual Xeon)
4 gb RAM
nVidia GT220 PCIe (16x)
Windows XP (SP3)

Software:
iClone 4.3.1929.1 Pro

Hi Ron..

We have not been able to reproduce this issue. Changes can be made unlimited times.

If you are still experiencing this problem please contact Reallusion Support using the link below. They will try to help you resolve this.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By Peter (RL) - 14 Years Ago
cont (10/13/2010)
Hello i have a problem with one project which ask 1.7 gb of RAM and than application is crashing...Especially under windows 7 64 bit...However it works under xp service pack 3 32 bit, but ask same volume of memory and crash after i`m changing size of textures from 1024 to 2048..I have now 6 Gb of RAM and 2Gb of video memory on PAlit sonic GTX460...Of coarse project works if i`m using 512 on 512 size of texture, but i would like to use at least 1024...Please advise something for iclone 4.3 and such sort of machine( i use to have asus 260 gtx and 4 Gb and than i`ve change config and hope that 2 gb of video can help)!!???Cheers.
p.s. oh and Iclone says "out of memory" before crash and project has about 330 - 350 mb size

This issue has been reported but for one on one support, please use the link below. The Support Team will help you with this problem.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

By rontarrant - 14 Years Ago
Peter (RL) (11/1/2010)
We have not been able to reproduce this issue. Changes can bemade unlimited times.

If you are still experiencing this problem please contact Reallusion Support using the link below. They will try to help you resolve this.


Thanks, Peter. I tried it again just now, and it's still doing the same thing. Very strange.
By mathahn - 14 Years Ago
I'm having two problems right now.

When I play back some of my scenes in editor mode, the sound is intermittent and not synched to the picture, which also jumps around.

When I export a scene in iClone 4, there is no sound. I have tried exporting in .avi, .wmv, and flash-- nothing.

Any help is appreciated. Thanks.

By Magique - 14 Years Ago
I am having an issue with 3DXchange 4. I have a bunch of models that were originally done in 3DStudio Max and then converted to Lightwave. In Lightwave, I export the files as FBX and then import them into 3DXchange. For the most part, the models come in OK, but due to the original 3DStudio Max conversion, there are some normals that are flipped (quite a lot actually). In some cases I can select the offending object and put the editor into Flip Normals mode and do a simple Flip and they are fine. However, in other cases, the normals are half one way and half the other way and flipping just gives me the same result except that the half that were correct are now incorrect and the other half are correct.

Then I discovered this great button called Unify, which is supposed to take all the normals in the object and make them all the same. This would solve all my problems if it worked. However, so far I haven't seen anything at all happen no matter how many objects I've tried this function on. The program seems to be doing a ton of work though as the app even goes to a Not Responding state while performing this operation. Once it comes back, however, nothing has changed. Not one single thing. So I have had to resort to zooming in and individually flipping thousands of polygons. This is tedious and annoying.

Is there a fix coming for this feature?

I noticed that earlier versions of 3DXchange had a 2-sided feature that would render an object double-sided if flip or unify didn't work. This would definitely have solved my problem since Unify isn't working. Is this feature still in there somewhere or some sort of alternative?

By Seeker769 - 14 Years Ago
I don't know much about it, but have you tried using unify on just the problem areas?

Is this the 2-sided feature your looking for? It's at the bottom of the materials panel.

Hope this helps,

Chris 

By Magique - 14 Years Ago
Yes, thank you. I didn't realize this was the same thing. That will work for me. I still wish I knew why the unify normals doesn't work though.
By Seeker769 - 14 Years Ago
Hi,

This might be of a little more help, open 3DX4 and press F1, now go to the sections I've circled.  This explains what to do if unify is not getting the desired results.

Hopefuly this will make things easier.

Happy modding,

Chris

By rontarrant - 14 Years Ago
I think I may have found an issue with rotation. Please forgive me if this has already been reported; I did a search of the forum and found nothing about it.

This happens with 3D Blocks and only when rotating around the Y axis.

To recreate this, drop any 3D Block into a new project, open the Timeline and the Transform track for the object.

Every twenty frames or so, change the Y axis by any amount between 30 and 60. Do this up to frame 100.

Now go back and look at the rotation values in the key frames you've set. They will not all remain at the values set... unless I'm the only one having this problem.

It seems the greater the difference between the rotation in one frame and the next, the more keys will have been changed by the time you get to frame 100.

EDIT:

The value for the Z rotation will also change sometimes, even though no value has been set.

EDIT 2010-11-07:

I tried this again yesterday after a clean reboot, just to be sure. No other software was running. Here is the test I performed:
- new Project
- drag in a ball
- open the timeline and click Transform to show rotation/scale/move keys
- set keys of these values at these frames:
- frame 20: Y rotation 20
- frame 40: Y rotation 40
- frame 60: Y rotation 60
- frame 80: Y rotation 80
- frame 100: Y rotation 100

Then I clicked on each of the keyframes I'd set. They were fine. Then I clicked on each again, and there were X and Z rotations of 180 set in frame 100 (which I hadn't set).

I then took out the X and Z rotations and set these keys:
- frame 20: Y rotation 30
- frame 40: Y rotation 60
- frame 60: Y rotation 90
- frame 80: Y rotation 120
- frame 100: Y rotation 150

Clicking back through the keys, I found this:
- frame 20: Y rotation 30 (OK)
- frame 40: Y rotation 60 (OK)
- frame 60: Y rotation 90 (OK)
- frame 80: Y rotation 60, X = 180, Z = 180 (RESET by iClone)
- frame 100: Y rotation 30, X = 180, Z = 180 (RESET by iClone)

Is no one else having this problem?
By mathahn - 14 Years Ago
I solved the problem with sound, but the playback in editing mode is still herky-jerky and when I export, the sound is not in synch. Any ideas? Thanks.
By Peter (RL) - 14 Years Ago
RiViT (11/4/2010)
I think I may have found an issue with rotation. Please forgive me if this has already been reported; I did a search of the forum and found nothing about it.

This happens with 3D Blocks and only when rotating around the Y axis.

Hi Ron..

Thanks for your feedback on the rotation issue. You are right that iClone will change the input for certain transform settings but it should be remembered that both sets of figures are exactly the same positioning in iClone.

For example typing in 0, 240, 0 is the same as 180, 300, 180. So although you may see the numbers change in the transform box the positioning of the object should remain the same and your animation should remain unaffected.

Is this your experience so far?

By rontarrant - 14 Years Ago
Peter (RL) (11/8/2010)
Thanks for your feedback on the rotation issue.


You're welcome, Peter. Take a look at the images I've linked to below (scroll to the right in the images to see what I've circled in the Modify Panel).

Here are the steps I took to get these results:
- frame 10, Y rotation: 30
- frame 20, Y rotation: 60
- frame 30, Y rotation: 90
- frame 40, Y rotation: 120

As soon as I clicked on frame 50, the Y rotation for frame 40 changed to 60. At the same time, the rotation values for X and Z in frame 40 spontaneously changed to 180. You can see from the snapshots of frames 20 and 40 that there is a world of difference in the positions of the 3D block.

I urge you to try this for yourself.


Image 1
Image 2

Peter (RL) (11/8/2010)
For example typing in 0, 240, 0 is the same as 180, 300, 180.


I'm not sure if you're saying that iClone has redefined the circle or if we're talking apples and oranges. Perhaps you mean that a symmetrical object LOOKS as if it's in the same orientation if it's at 0 or 180 degrees, but the same doesn't apply for the same object between 240 and 300.
By tbarry - 14 Years Ago
Hi there..... anybody else having problem making purchases from the Iclone content store since yesterday? I keep getting this message over and over after I place an item in the shopping cart and then try to proceed to checkout:

"An error has occurred

We are unable to process your request at this time. Please try again later."

Is this just me? Thanks - Tod
By Peter (RL) - 14 Years Ago
RiViT (11/8/2010)
Peter (RL) (11/8/2010)
Thanks for your feedback on the rotation issue.


You're welcome, Peter. Take a look at the images I've linked to below (scroll to the right in the images to see what I've circled in the Modify Panel).

Here are the steps I took to get these results:
- frame 10, Y rotation: 30
- frame 20, Y rotation: 60
- frame 30, Y rotation: 90
- frame 40, Y rotation: 120

As soon as I clicked on frame 50, the Y rotation for frame 40 changed to 60. At the same time, the rotation values for X and Z in frame 40 spontaneously changed to 180. You can see from the snapshots of frames 20 and 40 that there is a world of difference in the positions of the 3D block.

I urge you to try this for yourself.


Image 1
Image 2

Peter (RL) (11/8/2010)
For example typing in 0, 240, 0 is the same as 180, 300, 180.


I'm not sure if you're saying that iClone has redefined the circle or if we're talking apples and oranges. Perhaps you mean that a symmetrical object LOOKS as if it's in the same orientation if it's at 0 or 180 degrees, but the same doesn't apply for the same object between 240 and 300.

Hi Ron,

Thanks for explaining more.

My point was that if you continue to add 30 degrees at each 10 frame interval until you complete a full circle - your animation will still be correct even though the numbers will have changed to reflect the way iClone is handling them.

Try doing this with an avatar or a clearly marked prop.

Frame 10 -  0.30.0
Frame 20 -  0.60.0
Frame 30 -  0.90.0
Frame 40 -  0.120.0 (changes to 180.60.180)
Frame 50 -  0.150.0 (changes to 180.30.180)
Frame 60 -  0.180.0 (changes to 180.00.180)
Frame 70 -  0.210.0 (changes to 180.330.180)
Frame 80 -  0.240.0 (changes to 180.300.180)
Frame 90 -  0.270.0 
Frame 100 - 0.300.0
Frame 110 - 0.330.0
Frame 120 - 0.360.0

Once completed and you press Play your avatar or prop will make a complete rotation and even though the numbers between frame 40 and 80 have flipped, the animation will still play correctly.

Give it a try and see how you get on. Smile

By Peter (RL) - 14 Years Ago
tbarry (11/8/2010)
Hi there..... anybody else having problem making purchases from the Iclone content store since yesterday? I keep getting this message over and over after I place an item in the shopping cart and then try to proceed to checkout:

"An error has occurred

We are unable to process your request at this time. Please try again later."

Is this just me? Thanks - Tod

Hi Tod,

Apologies for the problems purchasing content today. There is currently an ongoing issue that is affecting the checkout of orders. This is being investigated and normal service should be resumed very soon now.

By Peter (RL) - 14 Years Ago
UPDATE: The problems with checking out should now be resolved. Thank you for your patience. Smile
By rontarrant - 14 Years Ago
Peter (RL) (11/8/2010)
Thanks for explaining more.


You're very welcome, Peter. Smile

Peter (RL) (11/8/2010)
Try doing this with an avatar or a clearly marked prop.

Frame 40 - 0.120.0(changes to 180.60.180)
Frame 50 - 0.150.0(changes to 180.30.180)
Frame 60 - 0.180.0(changes to 180.00.180)
Frame 70 - 0.210.0(changes to 180.330.180)
Frame 80 - 0.240.0(changes to 180.300.180)



So it IS a bug!

Okay, well as long as you guys know about it and are working toward a fix, that's all that matters.

Thanks, Peter!
By Gogol Bordello - 14 Years Ago

Hi!

There is a problem with the command
of move (Walk A, B) in a package "Creature Base-Horse and Tack Theme Pack" . After application of this command the program stands a crash closed.

Version IClone 4.3.1929.1

 

By Sen - 14 Years Ago
Hi ,

certainly due theme pack , because works fine on the base (walk A for example ) .

By Gogol Bordello - 14 Years Ago
Can you do a script (Persona) for me? I want to check.
By Sen - 14 Years Ago
First make sure , motion are installed into Horse_motion/arabian horse/move/walk_A .
Try this persona base free ti iclone 4 :
http://tootiny.net/r5hy2d

By Gogol Bordello - 14 Years Ago
Many thanks! It works.
By Peter (RL) - 14 Years Ago
shapovaldom (12/12/2010)

Hi!

There is a problem with the command
of move (Walk A, B) in a package "Creature Base-Horse and Tack Theme Pack" . After application of this command the program stands a crash closed.

Version IClone 4.3.1929.1

I have not been able to reproduce the problems you are having with my installation of this pack. Have you tried downloading the pack again and reinstalling? This may well solve your problem.

By Gogol Bordello - 14 Years Ago
Ok, thank you. I will try and will write a result.
By tricorne - 14 Years Ago
I've just purchased IC4.3PRO and am having the same problem with the Resource Pack - cannot instal it. Has anyone got any tips?
By Peter (RL) - 14 Years Ago
tricorne (12/16/2010)
I've just purchased IC4.3PRO and am having the same problem with the Resource Pack - cannot instal it. Has anyone got any tips?

The version number of iClone you have installed has to match that of the resource pack to allow it to install. Make sure that you are running the very latest version of iClone 4.3.1929.1 and then download the latest resource pack from your account (click Bonus & Upgrade).

This should then install fine. Smile 

By jasonjbrown - 13 Years Ago
Is this a bug?: Max Real-time Map Size affects exported files

Under the Preferences control panel, I thought that the "Max Realtime Map Size" did not affect the export of videos or images.

Since it's not easy here to attach images, please try the following experiment:

0. Open any project and zoom in onto an object.
1. In the iClone control panel, set Max Realtime Map size to 256x256 and output a jpg of any size.
2. Without changing the camera angle, set Max Realtime Map to 8192x8192 and output the same size jpg.

If you compare the two outputs, do you see a difference?
By Peter (RL) - 13 Years Ago
jasonjbrown (2/5/2011)
Is this a bug?: Max Real-time Map Size affects exported files

Under the Preferences control panel, I thought that the "Max Realtime Map Size" did not affect the export of videos or images.

Since it's not easy here to attach images, please try the following experiment:

0. Open any project and zoom in onto an object.
1. In the iClone control panel, set Max Realtime Map size to 256x256 and output a jpg of any size.
2. Without changing the camera angle, set Max Realtime Map to 8192x8192 and output the same size jpg.

If you compare the two outputs, do you see a difference?

You have to remember that iClone works in a realtime enviroment so any changes made to the realtime map settings will affect your final output. This is normal and the way it is meant to work. Smile

By jasonjbrown - 13 Years Ago
THanks for the reply... but I could not find that information anywhere in the help files of iClone?

The help files indicate that any final output will be in the highest quality possible (unless you check the box "Preview Render") -- that also seems to imply using the highest quality texture maps available. 

You should make this distinction very clear in the help files, please.

Without it, you are totally misleading your customers about render quality! Angry

By Peter (RL) - 13 Years Ago
jasonjbrown (2/7/2011)
The help files indicate that any final output will be in the highest quality possible (unless you check the box "Preview Render") -- that also seems to imply using the highest quality texture maps available. 

You should make this distinction very clear in the help files, please.

Without it, you are totally misleading your customers about render quality! Angry

Hi Jason

I think you may be considering the help guide misleading because you are thinking of iClone like a traditional 3D modeller which it is not.

Like all graphics and 3D software the final output is determined by the settings you have made in Preferences and iClone is no different here. Your output will always be of the highest quality based on the settings you have made. This is normal I think you will agree.

The difference with iClone over most other 3D software is that your working enviroment and final render are the same because iClone works in real time. When you think of it like this it is easy to see how the render settings in Preferences affect both your working and render enviroments.

Hope this explains things a little better. Smile

By peteradam6 - 13 Years Ago
Is it just me - or has glow-mapping stopped glowing in the real-time view, with the latest iClone update? For me, the glow effect only appears on renders now.
By animagic - 13 Years Ago
I just did a test with a sphere and one of the Glow materials and for me it does show up in preview. I have the latest patch.

I feel embarresed to ask, but you do have Pixel Shading selected, don't you?

By peteradam6 - 13 Years Ago
A simple sphere glows fine, but other types of prop don't glow in preview with a glow material applied. Yes, I have pixel shading on. And various levels of self-illumination, gloss, black/white diffuse colour, etc. on different props that are meant to glow.
By mark - 13 Years Ago
And I'm sure you know.... but you can't have the Ambient color pure Black.Smile
It won't Glow with pure Black Ambient. Wink


I wish you could get a Glow behind a Transparent surfaceCool
mp
By animagic - 13 Years Ago
It works for complicated shapes as well for me. However, I found that a transparent object placed in front of the glowing object kills the glow; it just shows the object without glow.
By peteradam6 - 13 Years Ago
I fixed my glow mapping problem. I was looking in Preferences, and saw that everything on the Real-Time Render Options was ticked - except Glow! Not sure how that got unticked, I certainly didn't do it. Possibly one of the recent updates knocked it off.
By 3DStory - 13 Years Ago
OK, I have seen some cryptic error messages in my time, even written a few, however this one takes the cake...

"Raise Left Cheek"

I tried raising all available cheeks, but to no avail, iClone still got stuck and I had to kill it and restart.

Has anyone else encountered this interesting error message?

By Magique - 13 Years Ago
3DStory (3/29/2011)
OK, I have seen some cryptic error messages in my time, even written a few, however this one takes the cake...

"Raise Left Cheek"

I tried raising all available cheeks, but to no avail, iClone still got stuck and I had to kill it and restart.

Has anyone else encountered this interesting error message?

I hope this is not a real error message in iClone. Unless I'm very much mistaken this appears to be a very inappropriate error message. I would guess that it means "You're screwed" and probably is referring to the cheek on your posterior. I don't even like saying such a thing in this post, but I'm doing so so that I can emphatically share my utter shock and disappointment in Reallusion for allowing such an error message to exist in their code.

If this error message does indeed exist, I request that Reallusion remove this and any similar messages from their code base and issue an apology to the community. This is extremely unprofessional.

By Peter (RL) - 13 Years Ago
3DStory (3/29/2011)
OK, I have seen some cryptic error messages in my time, even written a few, however this one takes the cake...

"Raise Left Cheek"

I tried raising all available cheeks, but to no avail, iClone still got stuck and I had to kill it and restart.

Has anyone else encountered this interesting error message?

Hi..

Which version of iClone4 are you using?

This particular message was in early test versions of iClone4 but shouldn't be in the latest commercial release. Please try upgrading your version of IC4 to the latest available which is 4.31.2517. This should help resolve any problems you are having. Smile

By BiggsTrek - 13 Years Ago
3DStory (3/29/2011)
OK, I have seen some cryptic error messages in my time, even written a few, however this one takes the cake...

"Raise Left Cheek"

I tried raising all available cheeks, but to no avail, iClone still got stuck and I had to kill it and restart.

Has anyone else encountered this interesting error message?



That's priceless. lol Yay for programmers with senses of humour!

BigGrin
By Magique - 13 Years Ago
biggstrek (3/29/2011)
That's priceless. lol Yay for programmers with senses of humour!

BigGrin

Priceless? I disagree. I'm a principal software engineer for Bally Technologies and I have to say that if someone had that in our code they'd be fired. It is beyond inappropriate. I expect Reallusion to admit that this is what we know it to be and to issue a public apology to the community. And I don't mean a post in these forums.

By Keith_MPS - 13 Years Ago
biggstrek (3/29/2011)Yay for programmers with senses of humour!


And the reverse, as well.
By 3DStory - 13 Years Ago
Hi Peter,

Thanks for confirming that I am not crazy and seeing things…

I already have the latest version of iClone, 4.31.2517, and that’s the version that I experienced the cheeky message. BTW, this is not the first time that I have seen the error. I am pretty sure that I saw it when I first started out with iClone about a year ago. I didn’t report it then as I was newer than new and wasn’t sure if it was some kind of code for an avatar error lookup table Wink

Anyway, if you search your current code base you are sure to find it. Rather than just changing the message perhaps Reallusion could aim for some better error handling? The best error handling I have seen to date is Adobe After Effects (AE CS5). When AE crashes, it actually saves your current project before exiting!
By animagic - 13 Years Ago
tscott (3/29/2011)
biggstrek (3/29/2011)
That's priceless. lol Yay for programmers with senses of humour!

BigGrin

Priceless? I disagree. I'm a principal software engineer for Bally Technologies and I have to say that if someone had that in our code they'd be fired. It is beyond inappropriate. I expect Reallusion to admit that this is what we know it to be and to issue a public apology to the community. And I don't mean a post in these forums.

I'm glad I do not work for Bally Technologies...  In my 25+ years as IT professional I have seen a case of an interesting and heated debate between two highly talented and creative software developers being fought out in the comments of the code.  And yes, the government customer had access to the code. The developers weren't fired. Good software developers are like artists. If you want everything by the book and kill all creativity, you should go into accounting or something... 

By Magique - 13 Years Ago
animagic (3/29/2011)
tscott (3/29/2011)
biggstrek (3/29/2011)
That's priceless. lol Yay for programmers with senses of humour!

BigGrin

Priceless? I disagree. I'm a principal software engineer for Bally Technologies and I have to say that if someone had that in our code they'd be fired. It is beyond inappropriate. I expect Reallusion to admit that this is what we know it to be and to issue a public apology to the community. And I don't mean a post in these forums.

I'm glad I do not work for Bally Technologies...  In my 25+ years as IT professional I have seen a case of an interesting and heated debate between two highly talented and creative software developers being fought out in the comments of the code.  And yes, the government customer had access to the code. The developers weren't fired. Good software developers are like artists. If you want everything by the book and kill all creativity, you should go into accounting or something... 

This isn't creativity and it is certainly not professional. It should never happen. Period. I've been a professional programmer for about 23 years now with several top notch firms and this was never acceptable. As for Bally Technologies, our code is submitted to regulators and scrutinized by 3rd parties. You just can't have this sort of thing in there. And Reallusion releases their product for commercial consumption and I'm sure they would agree that they don't want this kind of amateurish, high-school, hacker prank mentality in their released product. Although I've yet to hear a response to my complaint or an apology so maybe I'm wrong there.

By 3DStory - 13 Years Ago
The real question that keeps coming to my mind is...why me? lol

Hasn't anyone else ever seen this message before? I've seen it twice already!

By Peter (RL) - 13 Years Ago
3DStory (3/29/2011)
Hi Peter,

Thanks for confirming that I am not crazy and seeing things…

I already have the latest version of iClone, 4.31.2517, and that’s the version that I experienced the cheeky message. BTW, this is not the first time that I have seen the error. I am pretty sure that I saw it when I first started out with iClone about a year ago. I didn’t report it then as I was newer than new and wasn’t sure if it was some kind of code for an avatar error lookup table Wink

Anyway, if you search your current code base you are sure to find it. Rather than just changing the message perhaps Reallusion could aim for some better error handling? The best error handling I have seen to date is Adobe After Effects (AE CS5). When AE crashes, it actually saves your current project before exiting!

Hi..

Thanks for updating on this issue. While I agree the code may still be there, I have personally not seen this error message occur since back in the early testing days. I 'am surprised and sorry to hear that you have received this message on more than one occasion.

Please could you contact Reallusion Technical Support using the link below. They will have more knowledge on what could be causing this error to appear and offer ways to resolve it.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks

By Peter (RL) - 13 Years Ago
tscott (3/29/2011)
This isn't creativity and it is certainly not professional. It should never happen. Period. I've been a professional programmer for about 23 years now with several top notch firms and this was never acceptable. As for Bally Technologies, our code is submitted to regulators and scrutinized by 3rd parties. You just can't have this sort of thing in there. And Reallusion releases their product for commercial consumption and I'm sure they would agree that they don't want this kind of amateurish, high-school, hacker prank mentality in their released product. Although I've yet to hear a response to my complaint or an apology so maybe I'm wrong there.

Hi..

Have you actually experienced this error message yourself? I ask because this is not a common error message and I would think hope that the vast majority of iClone users will have never seen this error message. I will investigate this further and hopefully any last traces of this message can be removed.

By Magique - 13 Years Ago
Peter (RL) (3/30/2011)
tscott (3/29/2011)
This isn't creativity and it is certainly not professional. It should never happen. Period. I've been a professional programmer for about 23 years now with several top notch firms and this was never acceptable. As for Bally Technologies, our code is submitted to regulators and scrutinized by 3rd parties. You just can't have this sort of thing in there. And Reallusion releases their product for commercial consumption and I'm sure they would agree that they don't want this kind of amateurish, high-school, hacker prank mentality in their released product. Although I've yet to hear a response to my complaint or an apology so maybe I'm wrong there.

Hi..

Have you actually experienced this error message yourself? I ask because this is not a common error message and I would think hope that the vast majority of iClone users will have never seen this error message. I will investigate this further and hopefully any last traces of this message can be removed.

No, I heaven't received it myself, but the fact that it's there and users have seen it is a big disappointment.

By 3DStory - 13 Years Ago
Hi Peter,

As the error is extremely rare, there is really nothing to resolve for me. In fact I tried to repeat the steps that I think lead up to the cheeky message, but no luck.

Unless there is a log file that may be of use to the developers (in which case they can contact me if they want it) I don’t have any more information to offer.
By animagic - 13 Years Ago
It's probably a Chinese expression lost in translation...  Frankly, I rather have Reallusion putting their energy in new development and fixing bugs than chasing obscure error messages. And if you have not personally seen the message, I fail to see the reason to get so upset about it, even demanding a public apology.

And, in case you wonder, I am a principal systems analyst working for very serious firm. No funny messages at our place...

By 3DStory - 13 Years Ago

I got another strange message…

”Shrink Nose”!

This message is more of an insult to the actors than to me, and when I clicked OK, the message disappeared and I could continue working. Once again, our friend Pinhead was in the scene and I had just converted a directional light to a spotlight. Perhaps it was Pinhead complaining that the new lighting makes his nose appear large?

I wonder if there are any other ‘body part’ messages that we should know about? Lol
By vidi - 13 Years Ago
Raise Left Cheek


I think this is messeage is when you have use a CT script . I have the
german CT version, but i guess it is a option in the
facial slider panel
By vidi - 13 Years Ago
I expect Reallusion to admit that this is what we know it to be and to issue a public apology to the community
I'm personally really sure it is from CT script file and is not a bad joke from the developer Smile


”Shrink Nose”!





By 3DStory - 13 Years Ago
Hi Vidi,

Thanks for looking into my strange messages, but I was not using CT script in those projects (in fact I have never used it).

By vidi - 13 Years Ago
perhaps you have download or use a avatar (freebie or so ) with this script
By 3DStory - 13 Years Ago
yes, it is possible. Both errors happened when I was working with Mr. Pinhead. I guess he is nervous to appear in my first iClone movie...frankly I can't blame him Wink
By bluemidget666 - 13 Years Ago
Hello

Need help I am using River Course A01 from the Medieval Village set but after 8 seconds of animation the water animation stops any Ideas what I am doing wrong.. Thanks

Anyone else having this problem
By Magique - 13 Years Ago
I've never received any response to the issue I reported with Image Based Lighting. With a really large scene when I select IBL Sunny, it creates a skydome of 250 size and applies lighting within the dome and ignores the rest of the scene. Scaling the dome up afterwards doesn't help. The lighting seems to be baked into the texturing permanently after first application. Here is a new screenshot.
By colour - 13 Years Ago
bluemidget666 (5/5/2011)
Hello

Need help I am using River Course A01 from the Medieval Village set but after 8 seconds of animation the water animation stops any Ideas what I am doing wrong.. Thanks

Anyone else having this problem

Yes - Me. River flow stops at 525 framesUnsure

Only just arrainging / re-arrainging & testing props at the moment - So not fussed.

I'll Post a workaround if & when I get it fixed, if I remember.

Initial thoghts are;

1) Adding other parts of the River course, either in or out of view, might fix it.

2) Only 2 Keyfranes at Frame 1 for Transform & Material for River. Playing around with Transform Keys, might fix it.

3) If no Fix, using "Empty" River Course B01 & then applyinmg Watewrflow Props might be an alternative. 

By bluemidget666 - 13 Years Ago
Hi

I have been on to support about this issue and they are looking into fixing this ... though this was a month or so ago.. I have tried using water to replace the default river water but didnt like the results as much...

By Cricky - 13 Years Ago
In answer to the issue of the water flow:

Look in the Scene Manager for the River Course A01 prop.

There is a flow attached to it as a sub-node. The top node River Course has no performs available.

If you Right Click on the Sub-Node ( River 01 ) you will get a perform command; Choose the perform command and the water will apply a "IW001" to the River Course on the timeline...then you can stretch it, shrink it, or loop it as needed to speed up, slow down or repeat the water flow as needed.

colour (6/16/2011)
bluemidget666 (5/5/2011)
Hello

Need help I am using River Course A01 from the Medieval Village set but after 8 seconds of animation the water animation stops any Ideas what I am doing wrong.. Thanks

Anyone else having this problem


Yes - Me.River flow stops at 525 framesUnsure

Only just arrainging / re-arrainging& testingprops at the moment - So not fussed.

I'll Post a workaround if & when I get it fixed, if I remember.

Initial thoghts are;

1) Adding other parts of the River course, either in or out of view, might fix it.

2) Only 2 Keyfranes at Frame 1 for Transform & Material for River.Playing around with Transform Keys,might fix it.

3) If no Fix, using "Empty" River Course B01 & then applyinmg Watewrflow Propsmight be an alternative.
By duchess110 - 13 Years Ago
Looked at what my river did and like your stopped at approx 535.

So I did a right click on the river which is attached to the ground/floor selected perform -1w001 or something like that it is called then dragged that to the very start and then did a loop and it then played all the way to the end.

 

Cricky and I posted together but with similar/same suggestion.

By Cricky - 13 Years Ago
You owe me a Coke!

duchess110 (6/16/2011)
Looked at what my river did and like your stopped at approx 535.

So I did a right click on the river which is attached to the ground/floor selected perform -1w001 or something like that it is called then dragged that to the very start and then did a loop and it then played all the way to the end.
By bluemidget666 - 13 Years Ago
Thank you I will have a go at that when i get chanceSmile

Yeahhh works for me ! Thanks#
By colour - 13 Years Ago
bluemidget666 (6/16/2011)
Thank you I will have a go at that when i get chanceSmile

Yeahhh works for me ! Thanks#

Thanks, bothSmile

But doesn't work for me.

In fact the motion won't even start now.Ermm

No worries - I'll figure it out - Eventually.

No Coke or cigar - YetWink 

By bluemidget666 - 13 Years Ago
Hi colour

By any chance did you add the river to tarain then convert it back to a prop as I could not get them working after that...

By colour - 13 Years Ago
Just typed a long quoted Reply which got Deleted - Server Error - Typical.
By Paumanok West - 13 Years Ago
colour (6/16/2011)
Just typed a long quoted Reply which got Deleted - Server Error - Typical.


colour, for a long time, I've had the server reject a post when it took longer to compose than the server wants to wait. It sets a timeout after which it refuses to accept a post.

If you are working on a post for more a short while, better copy it to your clipboard so you can easily repost.

(This is apparently a feature, not a bug...!)
By colour - 13 Years Ago
Paumanok West (6/16/2011)
colour (6/16/2011)
Just typed a long quoted Reply which got Deleted - Server Error - Typical.


colour, for a long time, I've had the server reject a post when it took longer to compose than the server wants to wait. It sets a timeout after which it refuses to accept a post.

If you are working on a post for more a short while, better copy it to your clipboard so you can easily repost.

(This is apparently a feature, not a bug...!)

Thanks for the SPSmile

By markk1 - 13 Years Ago
Having fun with Iclone Pro 4.

I having been exporting videos with audio attached to them. I have noticed wmv supports 48khz audio sample rate. Avi and Mp4 for pc renders/exports the audio at 32khz.

My requirements for certain projects that I am doing requires 44.1 khz. Apart from just exporting the video to a video editor and then add the audio afterwords, how do I overcome this limitation?

Thanks.
By Pat_20110615082725781 - 13 Years Ago
HeheI am trying IClone 4, but purchased the Mr Pose & friends, yes I do have issues with the package:

  • because, if I was going to purchase it, it would be to make logos, widgets on web-sites the output is very important and from what I see it output the results to an avi which is huge (even with the most simplistic one), the results is for the web-site waiting too long for displaying its contents is there any other type of output (pages written in html or .net 2010)?
  • I do not understand the Mr Pose & friends, I purchased them because it does say: animated ready, so I thought I would then only have to modify it slightly to fit my purposes, but I cannot see any of Mr Pose advertised with that package which make me regret to have purchased it!
  • I would like to purchase a animation type of package but it needs to have what it claims to have, be user friendly and capable to render the results into an appropriate format so one can use it, it also has to have a good support, so far I have not seen this happening.
  • A trial version is the most important part of a package as people decides in function of what the package can do not just what it promises it will do
By bluemidget666 - 13 Years Ago
@Pat Iclone can output many formats what format do you want ?
By animagic - 13 Years Ago
markk1 (6/17/2011)
Having fun with Iclone Pro 4.

I having been exporting videos with audio attached to them. I have noticed wmv supports 48khz audio sample rate. Avi and Mp4 for pc renders/exports the audio at 32khz.

My requirements for certain projects that I am doing requires 44.1 khz. Apart from just exporting the video to a video editor and then add the audio afterwords, how do I overcome this limitation?

Thanks.

If you have a video editor there should be no need to separate audio and video, you would just render to the required audio sample frequency (Sony Vegas does that; I often use mixed format audio). An alternative is to use the free Any Video Converter. I'm not 100% certain, but it provides settings for the video and audio output characteristics, so you should be able to adjust the audio that way.

By Peter (RL) - 13 Years Ago
tscott (6/15/2011)
I've never received any response to the issue I reported with Image Based Lighting. With a really large scene when I select IBL Sunny, it creates a skydome of 250 size and applies lighting within the dome and ignores the rest of the scene. Scaling the dome up afterwards doesn't help. The lighting seems to be baked into the texturing permanently after first application. Here is a new screenshot.

You should be able to adjust the global IBL scale under Atmosphere. Then select the Sky in Scene Manager and adjust the scale of this to match the IBL.

Give this a try and see if it helps solve your problem.

By Peter (RL) - 13 Years Ago
Pat_20110615082725781 (6/17/2011)
HeheI am trying IClone 4, but purchased the Mr Pose & friends, yes I do have issues with the package:
  • because, if I was going to purchase it, it would be to make logos, widgets on web-sites the output is very important and from what I see it output the results to an avi which is huge (even with the most simplistic one), the results is for the web-site waiting too long for displaying its contents is there any other type of output (pages written in html or .net 2010)?
  • I do not understand the Mr Pose & friends, I purchased them because it does say: animated ready, so I thought I would then only have to modify it slightly to fit my purposes, but I cannot see any of Mr Pose advertised with that package which make me regret to have purchased it!
  • I would like to purchase a animation type of package but it needs to have what it claims to have, be user friendly and capable to render the results into an appropriate format so one can use it, it also has to have a good support, so far I have not seen this happening.
  • A trial version is the most important part of a package as people decides in function of what the package can do not just what it promises it will do

Apologies but I don't really understand some of the points you are making.

When it comes to video formats iClone4 can export to avi, wmv, rm, mp4 and flash. It can also export sequence image in a variety of formats. You also have the option of iwidget and popVideos. All of which can have various resolutions including HD. It is not limited to just AVI. Which video format are you wanting to use?

Sadly I also don't understand the problems you are having with Mr Pose. Can you explain what you want to do with the character that you so far have been unable. Perhaps we can help. Smile

By Magique - 13 Years Ago
Peter (RL) (6/17/2011)
tscott (6/15/2011)
I've never received any response to the issue I reported with Image Based Lighting. With a really large scene when I select IBL Sunny, it creates a skydome of 250 size and applies lighting within the dome and ignores the rest of the scene. Scaling the dome up afterwards doesn't help. The lighting seems to be baked into the texturing permanently after first application. Here is a new screenshot.

You should be able to adjust the global IBL scale under Atmosphere. Then select the Sky in Scene Manager and adjust the scale of this to match the IBL.

Give this a try and see if it helps solve your problem.

 

Thanks. That worked. Such a simple solution that I didn't even realize was there.

By Magique - 13 Years Ago
I am seeing an issue where an object following a motion path is jittery at times. Is this a known issue? Is there anything that can be done? I'm attaching a sample video. Watch the starship get jittery at times during the path.
By Peter (RL) - 13 Years Ago
Magique (6/23/2011)
I am seeing an issue where an object following a motion path is jittery at times. Is this a known issue? Is there anything that can be done? I'm attaching a sample video. Watch the starship get jittery at times during the path.

Is the movement jittery when previewing in iClone itself or only after rendering to video?

By Magique - 13 Years Ago
Peter (RL) (6/24/2011)
Magique (6/23/2011)
I am seeing an issue where an object following a motion path is jittery at times. Is this a known issue? Is there anything that can be done? I'm attaching a sample video. Watch the starship get jittery at times during the path.

Is the movement jittery when previewing in iClone itself or only after rendering to video?

Jittery in both cases.

By Peter (RL) - 13 Years Ago
It could possibly be down to the size of the model. If this is a high polygon model it may be stretching your system a little causing the jitters. Try a test and replace the starship model with a simple prop like a 3D block ball. If this moves through the path jitter free then this would point to the model or a combination of the model and other objects in the scene being the problem.
By Magique - 13 Years Ago
Peter (RL) (6/24/2011)
It could possibly be down to the size of the model. If this is a high polygon model it may be stretching your system a little causing the jitters. Try a test and replace the starship model with a simple prop like a 3D block ball. If this moves through the path jitter free then this would point to the model or a combination of the model and other objects in the scene being the problem.

I'll try it, but I honestly don't think that's the issue. It is a high poly model, but it otherwise runs smoothly and at a good frame rate. I'll let you know when I try it.

By Paumanok West - 13 Years Ago
Unless I am mistaken, one very annoying bug in iClone 4 results from a difference in behavior between facial animation and body animation, when using the Remove All Animation feature.

For body animation, Remove All Animation is translated as: "freeze the animation at the current frame and remove all other poses."

For facial animation, Remove All Animation is translated as: "reset all facial poses to neutral-default" when what the user wants is: "freeze the (facial) animation at the current frame and remove all other poses."

After all, the Face Key panel allows you to reset all facial poses to neutral.
By Magique - 13 Years Ago
Paumanok West (6/24/2011)
Unless I am mistaken, one very annoying bug in iClone 4 results from a difference in behavior between facial animation and body animation, when using the Remove All Animation feature.

For body animation, Remove All Animation is translated as: "freeze the animation at the current frame and remove all other poses."

For facial animation, Remove All Animation is translated as: "reset all facial poses to neutral-default" when what the user wants is: "freeze the (facial) animation at the current frame and remove all other poses."

After all, the Face Key panel allows you to reset all facial poses to neutral.

I agree with this completely. It would be nice if these two behaviors were reversed. It's really annoying when I add a body animation and decide I don't like it, but when removed the character is frozen in some pose that was part of that animation. I would expect it to go back to the neutral default.

By colour - 13 Years Ago
Magique (6/24/2011)
Paumanok West (6/24/2011)
Unless I am mistaken, one very annoying bug in iClone 4 results from a difference in behavior between facial animation and body animation, when using the Remove All Animation feature.

For body animation, Remove All Animation is translated as: "freeze the animation at the current frame and remove all other poses."

For facial animation, Remove All Animation is translated as: "reset all facial poses to neutral-default" when what the user wants is: "freeze the (facial) animation at the current frame and remove all other poses."

After all, the Face Key panel allows you to reset all facial poses to neutral.

I agree with this completely. It would be nice if these two behaviors were reversed. It's really annoying when I add a body animation and decide I don't like it, but when removed the character is frozen in some pose that was part of that animation. I would expect it to go back to the neutral default.

Ditto

By animagic - 13 Years Ago
You actually want the character to be frozen in the position of the current frame after doing a Remove All Animation. The freeze is a way to save poses in iClone. So that behavior should NOT be changed. There is an idle motion you can apply to get the character to neutral position. There is also a Reset button but that resets everything in the project.

What PW was pointing at, if I understand correctly, is that currently there is no way to freeze (and save) a facial animation "pose"; it is always reset to neutral.

By yeman - 13 Years Ago
I just bought iClone 4 Standard. I am trying to use the 'cut', 'copy' and 'paste' option in Timeline but in vain. Would you help please. Thank you.
By DELETED2 - 13 Years Ago
yeman (9/16/2011)
I just bought iClone 4 Standard. I am trying to use the 'cut', 'copy' and 'paste' option in Timeline but in vain. Would you help please. Thank you.


What exactly are you trying to cut and paste?
By animagic - 13 Years Ago
yeman (9/16/2011)
I just bought iClone 4 Standard. I am trying to use the 'cut', 'copy' and 'paste' option in Timeline but in vain. Would you help please. Thank you.

The option to cut, copy, and paste keyframes and perform other advanced timeline functions is only available in the Pro version. Click here to open a page to compare the iClone versions.

By eliza.skywalker - 13 Years Ago
I haven't been here in the forums for a while, so I say 'sorry' if this questions have been answered before.

I have iclone 2.0 studio and now I get the chance to upgrade to the version 4.2 pro. But I am not sure if this upgrade from iclone 2.0 studio to iclone 4.2 pro is possible. Is it?

Does iclone 2.0 have to be installed on my computer to upgrade? I removed it when I got a new computer and since I did not have the time to work with iclone 2.0 I did not install it on the new one.

Thank you in advance for your help.

By colour - 13 Years Ago
Welcome-backSmile

Latest iClone Version is 5. Get the PRO.

Logging-In to your iClone A/C using the e-mail Address you purchased iC 2 with, might bring-up your iC 2 Product. If it does, go to Bonus & Upgrade. If it doesn't, send Forum Adminstrator Peter Edwards a Private Messsage.

In any event, iC5 is for the most part, completely different from 2. More sophisticated, more Features. Endless possibilities.

I highly recommend you purchase Warlord's iC4 Project-based Beginners Tutorial for iC4 (Updated to include additional Features in iC5). IMO, the PDF Version is the best . You can have that Open at the same time as iC & switch Windows as go through the Tut. Foxit PDF Reader is the best & easiest to use.

IMO, you should ignore iC5 User Manual & Video Tuts until you've completef ALL of Warlord's Tut. When you've done that they "might" make some sense. If you go through them first, they won't.

When you've finished Warlord's Tut, you can then look at Stuckon3D's & Mark's Tut's for more advanced stuff.

Links to Warlord's Tut & Foxit Reader to be added to my Post.

Foxit Download: http://foxitsoftware.com/downloads/

Warlord's Tut: http://www.iclonebeginnersguide.com/

Anyone-else?

 

eliza.skywalker (12/19/2011)
I haven't been here in the forums for a while, so I say 'sorry' if this questions have been answered before.

I have iclone 2.0 studio and now I get the chance to upgrade to the version 4.2 pro. But I am not sure if this upgrade from iclone 2.0 studio to iclone 4.2 pro is possible. Is it?

Does iclone 2.0 have to be installed on my computer to upgrade? I removed it when I got a new computer and since I did not have the time to work with iclone 2.0 I did not install it on the new one.

Thank you in advance for your help.

By eliza.skywalker - 13 Years Ago
Thanks, colour, for the information and the tutorial links. That's great.

I know that iclone 5 is the latest version. But I can get a brandnew iclone 4.2 pro upgrade (boxed version) at a very good price (29,99 Euro = 37,00 USD - that's much cheaper than upgrading to 5.0), and I think the features of 4.2 will fit my needs, since I am not a professional movie maker. I only want to make some little projects for me personally to have some fun with.

Maybe you or someone else can help me with these questions:

Am I correct that the fomer "studio" is now called "pro"?

Does my old iclone version has to be installed on my pc if I want to upgrade to 4.2 version?

By colour - 13 Years Ago
There's really no comparison between 2 & 5. 5 is a different Program, so are 3 & 4. You can forget about 2 - It's history.

You don't need 2 Installed. However 2 & 4 can exist "Side-by-side".

After you've Installed 4, Update to 4.3.

BTW - Warlord's Tut supplies additional Content for the on-going Project, that isn't already included in the Program.

Don't be tempted into side-tracking. Complete the Tut & you'll be amazed at what you've produced.

You need to ensure that your PC meets iClone 4's Recommended & not Minimum Hardware requirements. Especially your Video Card that needs Pixel Shader 3 & a minimum of 500Mb Dedicated Memory. Recommended 1GB.

And Minimum 4GB RAM. Recommended 6 GB.

Ideally, yoiur CPU shoild be Dual or Quad Core @ eg; 3.2 GHz. Anything less than 2,4 GHz will give you probs. A single Core Intel P4 would be the minimum, IMO.

IMO, it's important to check-out your PC's Hardware first & your OS eg; XPSP3 / Vista SP1 or 2 (Never had it), W7 Home Premium SP1. Doesn't matter if Vista/W7 are 32 or 64 Bit. XP will be 32 Bit.

Anyone-else?

By eliza.skywalker - 13 Years Ago
Thanks again for replying, colour.Smile
I know that a lot has been changed from iclone 2 to the later versions (I tried the iclone 3 demo when it was released and was astonished about the improvements).

Here are the specifications of my system:

Intel Quad Core Q6600, 2.4 Ghz
4 GB RAM (unfortunately the mainboard cannot handle more than 4 GB.
Radeon HD 5700 Sapphire (1024 MB RAM)
OS: Win 7 (64 bit)

Do you think that is okay for iclone 4.2?
By colour - 13 Years Ago
That should be ok.

The CPU isn't Hyperthreaded so you have 4 cores with 4 Threads, instead of 8. IC4 probably only uses 2 Cores anyway.

Video Card ok & supports Pixel Shader 3. 1GB  RAM is Dedicated to the Card & not shared with System RAM.

RAM ok. W7 64 bit, unlike 32 bit, "allocates" the max amount of RAM per Program as long as the Total of Running Programs doesn't exceed 4GB (in your case). Iclone uses upto 2GB

FWIW - I've gone-back to Basics & am working my way through Warlord's Tut.

Good luckSmile

 

eliza.skywalker (12/19/2011)
Thanks again for replying, colour.Smile
I know that a lot has been changed from iclone 2 to the later versions (I tried the iclone 3 demo when it was released and was astonished about the improvements).

Here are the specifications of my system:

Intel Quad Core Q6600, 2.4 Ghz
4 GB RAM (unfortunately the mainboard cannot handle more than 4 GB.
Radeon HD 5700 Sapphire (1024 MB RAM)
OS: Win 7 (64 bit)

Do you think that is okay for iclone 4.2?
By Raslar - 12 Years Ago
Yeah my only is issue with iClone 4 is not having it anymore cause I used to have iClone 4 Standard EX i believe the full version not sure but anyways i used to have it on my old toshiba laptop and now since i got a new laptop I can't get it back so is there anything that can be done bout this?
By regoc - 12 Years Ago
Sorry if is not an issue!
iClone 4.3
I have the following problem I put the ATI Radeon 9600 graphics in December ...
happened to me this note on your desktop iaće color should be gray .... but also do not see me put the figures that were placed ... in what would be a problem whether it might be something porikatati or what .. . the weaker card than this I did not have this problem all the same .... I use winsdows xp media center ...
By colour - 12 Years Ago
ATI 9600 is an AGP GPU that's 8 years-old.

You need a more recent PCI-e GPU with 1GB Video Memory dedicated to the GPU & not shared with System RAM, to Run iC4.

regoc (7/1/2012)
Sorry if is not an issue!
iClone 4.3
I have the following problem I put the ATI Radeon 9600 graphics in December ...
happened to me this note on your desktop iaće color should be gray .... but also do not see me put the figures that were placed ... in what would be a problem whether it might be something porikatati or what .. . the weaker card than this I did not have this problem all the same .... I use winsdows xp media center ...
By markk1 - 12 Years Ago
Recently I have upgraded my computer with new MB, Graphics card and Ram (4gig). I installed my original HD with IC4 and 3D exchange onto the new machine. Running XP with SP3.

IC4.31 loads the splash screen, does some loading then crashes to desktop. 3Dexchange just crashes to desktop.

Any clues? Thanks
By colour - 12 Years Ago
markk1 (11/25/2012)
Recently I have upgraded my computer with new MB, Graphics card and Ram (4gig). I installed my original HD with IC4 and 3D exchange onto the new machine. Running XP with SP3.

IC4.31 loads the splash screen, does some loading then crashes to desktop. 3Dexchange just crashes to desktop.

Any clues? Thanks

As I recall (Correctly/incorrectly), if you re-build your PC ro the extent you've done (Especilly the MOBO), XP sees your PC as a new one &  needs to be re-Registerd with Microsoft.

However, this might not be your case if everything-else functions ok & you don't get a Windows XP prompt reminding you to Register within 30 days.

The other side of the coin could be that iC4 & 3DXchange are seeing your PC as a new one.

Just a couple of thoughts re; the Software side.

Hardware - Ensure that the RAM you've Installed is exactly the same rating for all sticks & compatible with your new MOBO.

If you've Saved (Backed-up) iC4 & 3DXchange  Programs Install Setup EXE Files, a Reinstall of those "might" fix it.

Anyone-else?

By markk1 - 12 Years Ago
I installed my hard drive to this new MoBo and sorted out the new hardware issues with xp.
All my original programs ran without having to reinstall them, expect the reallusion ones.

I will try to install iclone again and see that fixes it. I already have all the content files installed. I really don't want to have to go through the process reinstalling again.

I have uninstalled and reinstalled Iclone and now loads up properly. Thanks.
By colour - 12 Years Ago
markk1 (11/26/2012)
I installed my hard drive to this new MoBo and sorted out the new hardware issues with xp.
All my original programs ran without having to reinstall them, expect the reallusion ones.

I will try to install iclone again and see that fixes it. I already have all the content files installed. I really don't want to have to go through the process reinstalling again.

I have uninstalled and reinstalled Iclone and now loads up properly. Thanks.

Glad it's fixedSmile

BTW - All of the Programs I have Installed, when Running the SETUP EXE File, give options to Repair / Modify or Uninstall. Apart from iClone, which can only be Re-InstalledErmm 

Selecting the Repair Option usually Fixes the Loading Splash Screen Hang / Crash to Desktop in the other Programs. Reallusion need to get up to speed re; the basics of  Program Delivery.Ermm

By mathahn - 11 Years Ago
Sometimes when I have two characters and I give one character an animation (most recently it was the holding a glass pose, but it has happened with other animations) the character flies away. How do I stop this from happening?
By mathahn - 11 Years Ago
Thanks.
By colour - 11 Years Ago
mathahn (1/9/2013)
Sometimes when I have two characters and I give one character an animation (most recently it was the holding a glass pose, but it has happened with other animations) the character flies away. How do I stop this from happening?

This is a fairly common problem.

Right-Clicking on a Character & Selecting; Delete All Animatioin in the Context Menu, before you Apply a Motion, "Might" prevent it from happening.

If you Select the Character in Scene Manager & then the Home Toolbar Icon after the Character has disappeared, you'll see that the Character has been positioined directly on the Grid World Axis, where it will Perform the Motion you applied.. This is what happens when you Apply some Motions to some Characters.

To get the Character back-again, Select the Character in Scene Manager & then Link/Postion it to another Object in the Scene. Unlink & Re-postion. Play-back. The Motion should now Play from the correct Position. 

Anyone-else?  

By mathahn - 11 Years Ago
I shot a scene, but when I rendered it, the animations and the voices and the FX are out of sync. How do I get the rendering to sync correctly? Thanks.