afterThought (11/22/2009)

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I've recently started having this issue where layers of my avatars are bleeding together and flickering - like two different objects are trying to occupy the same space. It used to be only a tiny occasional issue (one or two small instances on an avatar that I had shrunken to child size - I thought that was the cause) but now it's occurring on my other models. It has occurred on models in G3 CloneCloth, BB's SkinTight Superhero Cloth, with the Flowing Hair, as well as parts of terrains (more specifically the swings on the "community stage" terrain default as I was playing back a scene). I'm including an image and a video to show what I'm talking about.

The flickering occurs even over a static frame whenever the mouse is moved around. The problem gets better the closer the camera moves to the object. I'm also noticing the shadows are flickering as well (it's in Drop Shadow mode). CORRECTION: Issue occurs in both iC3 and iC4. It doesn't seem to matter how small the project is - the video only has 66,000 faces. My graphics drivers are also up to date. Any help would be greatly appreciated.





iC4 glitch from afterThought on Vimeo.

Hi,

The problem may occur in the larger scene because of camera angles. Next patch will fix this defect. Before solving, you are able to adjust camera settings to solve the problem. Please follow the below instructions.

1) Go to Camera/Modify. There is “Clipping Plans”.
2) You must set the “Near” to 2, and then you set it back to 1.

We apologize for the inconvenience caused, and thanks you for your understanding.


Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com

I am getting constant crashes in iClone4, for me most of them have been when I try to save the project.   If I save the project after every change / prop add etc then it seems to be ok, but if I add grass, add character, add motion, preview and then try to save the project e.g. it crashes.    Also if I am adding grass and the planter is showing and I try to save the project, it seems to crash every time.

Is this a known issue that is going to be addressed in a future patch ? Any workarounds to avoid crashes ?

Thanks.

Hi Razr,

If it is only happening on one particular project then it may be that the project has reached the stable limits that your computer can handle. Does the project contain a lot of high poly objects or high resolution textures?

Every computer system has its limits on how much it can handle before becoming unstable and its possible you reached yours with this project. It could also be down to one item in your project that is causing the crash. In this case it will need to be found and replaced. The best practise is to build your project in stages and save as a new file at each stage. Then you can always drop back to previous working version if adding something causes crashes.

If you would like to send the project to support, they will look at it for you and try to find what is causing the instability. You can zip it up and attach it to the support ticket, or if it is too large, you can send it to reallusion@gmail.com but still send a support request detailing the problem as well.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com