Hi Burkhard,

All posts in this thread are read (by me) and passed on to the appropriate department who will look into the issues raised and act upon them as soon as possible.

You may not get an immediate response but I can assure you that everything is looked at so there is no need for "yelling or bitching". ;)

I have noticed that some of the issues you raise are actually features that iClone does not have and you would like to see. To make it easier to collate this information, we have a Wishful Features forum especially for this purpose so it would be better to post feature suggestions HERE.

While all posts are looked at in this thread, if you have any urgent issues that are seriously affecting your use of iClone you should report these directly to Technical Support who will work with you on a one to one basis to get them resolved. We have a special Support form for this purpose which is linked below.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Many thanks for your feedback. :)

                                                                

Peter
Forum Administrator

www.reallusion.com

Reflection gets messed up when the reflecting object is moved.

How to reproduce:
- Create a floor prop in your scene from the 3D Blocks.
- Place another object, eg. prop or actor, behind the floor.
- Turn on reflection of the floor prop such that you can see the object being reflected in the floor.
- Now move the floor horizontally, to the left or to the right.

The expected behavior would be that the reflection doesn't change by straight movement of the reflecting object along the reflecting plane. However, the reflection is moving (it's moving to the left when the floor is moved to the right and vice versa). Version is 4.12.

edit: The reflection also gets wrong when just the camera is panned around.

Cheers,
Burkhard

I reconsidered this. It may not be desirable to activate all rendering options on the final render (the user might actually like the look when some rendering features are disabled).

However, calling the options in the preferences "Real-time render options" is still misleading since these options do always apply, not just during preview. Also, it is nowhere documented what the "Final Render" option in the export tab is supposed to achieve.

Btw does anybody even read my reports in this thread? It would be nice to get a sign of acknowledgement every now and then. Or do I have to go yelling and bitching to be heard?

Cheers,
Burkhard

Hi,

The problem has been fixed. Please login to Backstage to re-download this item.

We apologise for the inconvenience caused. Thanks you for your understanding.

Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com

Dear Robar,

The only way is you’ll need to increase the object size via Poser. e.g. Scale up 25000 times. Then, export it. Finally, you can see that the object size would look good in iClone 3DXchange.

Finally, this situation has been passed to our developing team. We will do some revision and adjustments in future 3DXchange release.

We apologise for the inconvenience caused. Thanks you for your understanding.

Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com

I hope you can help me with 4.12 problems regarding textures I got from the Backstage:

1) The texture "C247A Shoes Trey Comfy B" is different from the one displayed by the thumbnail in the Backstage. In the Backstage, it shows sandals. But the texture downloaded doesn't show sandals but closed house shoes.

2) The textures "B214 Sporty B" and "B021B Jane Wedage Heel A" will only be displayed as "Trial".
I alread tried the suggested solutions in the Backstage downloading problems thread, ie. I tried to turn of User Account Control and I also uninstalled and reinstalled iClone 4.1 plus the 4.12 patch. I also tried installing the stuff while having my firewall and antivirus software off. Nothing helped.

Cheers,
Burkhard

Found another bug in 4.12...
For particles, the Move and Rotate settings in the Attach section of the Modify page are not saved properly: When unchecking either Move or Rotate, saving the particle (either as custom particle or together with the project), and loading the particle again, the Move and Rotate checkboxes will always be checked.

Cheers,
Burkhard

I found an issue with the Door iProp. When executing the "Open/Close door from bedroom" operation, the actor will go to the door, but even though the "Align Actor Motion" box is checked, it will not stay in place but (while opening the door) align back to the point where it started walking. This happens in Edit Mode. "Auto Add Idle Motion" is off. iClon version is 4.12.

Is there an easier workaround for this than directing the actor to the door befor opening it?
Btw this problem does not occur with other iProps, eg. the actor stays in place when using the Bed or the Beer.

Cheers,
Burkhard

I found an issue with iClone 4.12 (sorry if this has been reported before):

Any image or video exported as "Final Render" is actually only rendered with the "Real-time render options" set in the preferences. The same goes for the image rendered when hitting the "Preview" button.
IMO the expected behavior would be that the "final render" exported images/videos and the Preview image are rendered at maximum quality.

The workaround is simple, just set the quality in the "Real-time render options" section of the preferences to "High" by hand. But it seems quite an issue because it means that - by default - the final images look worse than they could/should.

Cheers,
Burkhard

Thanks to everone who has posted in this thread. As always all issues posted are reported to the support and iClone teams who will look into and try to rectify any outstanding issues as soon as possible.

Many Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com