Hi Claude,

Where are you entering the 32 digit activation code? It should be entered when installing the Indigo Plugin. You don't enter it into "Indigo RT For iClone" after installing that.

Remember the order should be:

Install iClone 6

Install Indigo Plugin (with iClone 6 closed)

>>>Enter Indigo Plugin serial

>>>Enter Indigo RT For iClone activation code.

Install Indigo RT For iClone (no serial number required). 

                                                                

Peter
Forum Administrator

www.reallusion.com

peter

thank you for replying AND solving this issue. i am no technical genius but this is what i did

1. as instucted by you i choose ´programme path´from the plugin menu

2. i was taken to a screen .....One Drive > Documents...........which was one of the things happening before when i tried the indigo render process

3, clearly this was wrong so i decided to go to the c drive, found programme files >indigo render

4. then i did not see indigo.exe anywhere so i just double clicked on either (cannot remmeber exactly which but i think the second option) índigo´ or índigo-cosole´´.....and it all started working fine!!!

5. well its a mystery to me BUT it works now so thank you very much.

6. there is another post regarding this problem iv have had somewhere else in the forum...please disregard.

regards from richard

I have been having the same problem as everyone else. I tried the instructions below and I was able to load the plugin with no key. The Indigo RT however will not accept the key no matter what. Any ideas?

Thanks,
Dave Cook

I was not able to locate my activation key.  In my emails I only see serial numbers. 

Thanks.

Matthew

Matthew

PC stats:
Intel Core i7-5930K Processor (6-cores, 15MB Cache, Overclocked to 3.9 GHz with Turbo Boost)

Windows 10
Graphics card NVIDIA GeForce GTX 1080 graphics, 8GB
Memory - 16GB Quad Channel  DDR4 at 2133MHz
DirectX - 12

256GB SSD 6Gb/s main HD + 4TB 6kRPM SATA 6Gb/s Storage

The email should contain 3 "serial numbers", one for iClone 6, one for the Indigo Plugin and the third one - which has also been called an "activation key/code" in this thread - for Indigo RT.

Gerry

---

System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

So, I gave in and bought Indigo and after a few attempts, I was told it had installed. And that little windmill icon is an in the corner but when I try to export, it doesn't open and instead asks me to locate indigo exe.
Any help?

Try this:


In iClone 6 go to "Plugins > iClone Indigo Render > Indigo Program Path" and then navigate to the folder below.

C:\Program Files\Indigo RT\

Select Indigo.exe from the folder above and then click "Open" to set it.

It is the same basic situation as setting the image editor path in iClone 5
TS

I can't find C:\Program Files\Indigo RT\

Thanks.  I will take a look when I get home.  I had 3 emails, one for each item.  I have Iclone6 running okay and I guess I must have installed the Indigo stuff correctly.  I will check when I get home.

Matthew

Matthew

PC stats:
Intel Core i7-5930K Processor (6-cores, 15MB Cache, Overclocked to 3.9 GHz with Turbo Boost)

Windows 10
Graphics card NVIDIA GeForce GTX 1080 graphics, 8GB
Memory - 16GB Quad Channel  DDR4 at 2133MHz
DirectX - 12

256GB SSD 6Gb/s main HD + 4TB 6kRPM SATA 6Gb/s Storage

I just checked and I do have RT installed, but it has Trial Version in the program name.

Matthew

Matthew

PC stats:
Intel Core i7-5930K Processor (6-cores, 15MB Cache, Overclocked to 3.9 GHz with Turbo Boost)

Windows 10
Graphics card NVIDIA GeForce GTX 1080 graphics, 8GB
Memory - 16GB Quad Channel  DDR4 at 2133MHz
DirectX - 12

256GB SSD 6Gb/s main HD + 4TB 6kRPM SATA 6Gb/s Storage