Welcome to the incredible iClone 6.

As we have not been able to test with every possible computer configuration, there may be some issues that remain to be fixed.

Can you please post all issues, bugs, glitches, etc. that you find with the iClone 6.0 release here.

Of course feel free to post general feedback in your own threads but it will be great if we can keep issues and bugs here in this official thread. It will make it easier for the development team to track any outstanding problems and get them fixed quickly.

Please do try to provide your full system specs when posting issues as this will help greatly.

Thanks.

"Thank you for purchasing in the iClone6 Pre-Order Campaign!
For your Indigo RT for iClone serial number and complete download links, you will receive a notification email with detailed instructions on how to collect them within 1 working day after the official launch of iClone6 on the Reallusion Store in December 2014."

Please see the upgrade page below and the section marked "Already Pre-Ordered". This gives instructions on how to redeem your copy of iClone 6.

http://www.reallusion.com/iclone/iclone_upgrade.aspx

For iClone 6 it is vital that you have updated your graphics drivers to the latest available. Do check with Nvidia to see if newer drivers are available. Installing these may well resolve the problem.

The correct location for the iClone.exe is shown below:-

C:\Program Files\Reallusion\iClone 6\Bin64

This is a still from iClone:

The same frame rendered in Indigo:

The flag on the left has a PNG image as a Diffuse, the one on the right has the same content but saved as a JPG image.

The PNG has a ghost image rotated 90°.

Until Reallusion provide updated packs the only solution at the moment is to open the .VNS file in iClone 5 and save it as an iProp or whatever. The other solution is to open it in 3DXchange and export it to iClone 6.

I've ben using iClone since version 2 and have tons of stuff as .VNS files - since they worked all the way up to 5.5 I never thought of re-saving them with the i-whatever file ending.

Have you looked at your Member Account under License History?

RussellStudios (12/18/2014)

---

Talk about frustrating !!!!
Yeah did the 1st download and ( Uh Oh! ) No Activation key.
Are you bloody kidding me!
Why would this not be in my account information, or sent to me when I bought it back in Nov!
Did they not know I was going to need it.
Now after searching all my paperwork and e-mails I see it needs another 24 hours to get it which here it will be Friday. Meaning if I don't get it, it's offices are closed all weekend. Then I have to wait another 3 days!

I have checked your account and see that you have now registered iClone 6.

Do let us know if you still have any problems.

There are only 3 Export Formats available for Video Renders - and only one of them permits users in countries with the PAL standard to export at 25 fps.

"PAL" land is not an isolated island in the middle of an ocean. Every NLE available on the market can edit and export video in almost any format at 25 fps.

With these restrictions in place iClone can not be considered as a professional product.

Sorry RL, but this just isn't good enough.

Kats Radio (12/19/2014)

---

I purchased Iclone 6 , received the downloads without serial #!

I also see you have iClone 6 registered now. Do let us know if you still have any problems.

VNS files are not supported by iClone 6. If you have iClone 5 just save them in that version and they will then get the appropriate extension such as .iProp. Then they can be opened in iClone 6.

Unfortunately your system does not meet the minimum requirements for iClone 6. You need at least an Nvidia 400 or higher or an AMD 5000 HD or higher. Sorry I can't bring you better news.

iClone 6 System Requirements

No, you need at least Windows 7 with SP 1, which is what you would have normally if you're running Win 7. The lack of DX 11 support is the main problem.

Thanks, redrubyslippers!  I had the same problem. Now it's okay.

Luna

Several questions;

Did you get a notification confirming that your purchase fulfilled the requirements?

Is your entitlement confirmed when you go to this page:

http://www.reallusion.com/member/promotion.aspx ?

Have you checked the links on this page:

http://www.reallusion.com/iclone/iclone_upgrade.aspx ?

Hi LF,

Since you are posting all over the place it's not easy to know what you have done and why you are in Trial mode.

1.: Did you download and install the Trial version before you got your serial Nr.?

2.: When you go to your Member Account is iClone 6 listed?

3.: Can you see your Serial Number when you click on License History?

4.: Have you tried uninstalling and then reinstalling iClone? It's best if you use something like CCleaner between the uninstall and reinstall.

The Trial version of iClone 6 can't be made into the full version. You will need to uninstall the trial version and then install the full version. You can get the download from your Member Account.

Please read through the thread below, and especially the section about switchable graphics. This may help solve the problem. I would also advise uninstalling iClone 6 and perform a clean install if you continue to get "Fail To Load" error messages.

https://forum.reallusion.com/Topic211495-385-1.aspx

Please see the thread below for help with the startup problems.

https://forum.reallusion.com/Topic211495-385-1.aspx

For the Indigo RT issues, please see the two FAQ pages below.

http://faq.reallusion.com/index.php?action=article&cat_id=011001007001&id=713&lang=

http://faq.reallusion.com/index.php?action=article&cat_id=011001007001&id=714&lang=

And if you still have problems, please see the general FAQ page below for more information.

http://faq.reallusion.com/?action=category&cat_id=011001007001

iClone 6 will run with Windows 7 SP1 or Windows 8/8.1 64bit.

It is not the operating system that is the issue but the graphics card and processor. They fall short of the minimum specifications unfortunately.

Customer support is extremely busy right now but they will get back to you soon as possible I assure you.

While you wait, do ensure you are using the right Member Account details when checking your eligibility. If you have more than one account setup this could be the problem.

Thank you for your patience and understanding.

STooldio (12/20/2014)

---

rgathje (12/19/2014)

---

I'm glad I'm not the only one having problems getting it to run. IC6 installed okay but when I click on the exe file, nothing happens. Made sure I am updated in Windows 7 and video driver. I meet all the system requirements so I hope they find a solution.

I'm having the same problem. iClone 6 does not start !
And my PC is higher than requirements:
* Windows 7 SP1 (updated)
* Intel i7 3770 3.40Ghz 64-bit
* AMD Radeon HD7900
* Video Memory: 3GB
* RAM: 2x 4GB DDR3 1333Ghz
* Video Drivers updated

I spent the whole night trying to solve the problem without any success.

I need help!

Please see the thread below. This contains some things to check. Hopefully this may help resolve the problem for you.

https://forum.reallusion.com/Topic211495-385-1.aspx

Unfortunately your graphics cards do not meet the minimum requirements. Please see the link below to find the requirements. Unless you can upgrade you won't be able to run iClone 6 I'm afraid.

http://www.reallusion.com/iclone/iclone_requirements.aspx

Unfortunately your graphics card does not meet the minimum requirements. Please see the link below to find the requirements. Unless you can upgrade you won't be able to run iClone 6 I'm afraid.

http://www.reallusion.com/iclone/iclone_requirements.aspx

Customer Support will get back to you shortly. I would hold off as I'm sure this can rectified soon.

Do also make sure you using the right Member Account details as I mentioned previously. This could be the problem.

Please can you try opening some of the iClone 5 sample projects in the Functional folder. Do they open in iClone 6? This will help eliminate a problem with a particular custom project.

Just to add that the GeForce GT 525M is a very underpowered graphics card for iClone 6. To get improved performance you will really need a faster card 560, 580, 660, 680, 760, 780 etc., especially if you are trying to open very large projects.

Please be assured that if we have not replied personally to your message, your reported issues are being gathered and will be reviewed by the iClone 6 Development team.

However if you are experiencing any issues that are seriously affecting your use of iClone 6, then please feel free to contact our Technical Support team using the link below. We will then work with you to try and resolve the issues you are having.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

The image sequence option is missing an adjustment for frame rate, which is always set at 30 fps. The value of exporting as image sequences is severely limited by the lack of other FPS values, such as 24 FPS, 25 FPS, or even a rate of 60 FPS for special purposes.

Also, for some reason, there is no longer a GIF sequence export.

With RL moving in more serious territory with iClone 6, the lack of an adjustable frame rate for at least image sequences is a serious omission. In addition, the decision to limit to frame rate to 30 FPS for all but the AVI video format should be revisited. Large parts of the world use a frame rate that is different.

What else did you expect it to run on - steroids?

You must be the only person in the world who likes Vista... Anyway, good luck with Moviestorm!

This is not a bad idea and actually already done for certain high-end software.

I will let you in on a secret. When iClone 5 came out I had all kinds of reservations. Older projects would load, but the animation was off and needed adjusting. So it took me some time to warm to iClone 5 and enjoy the improvements. Over the 3 years that iClone 5 has been out, RL has been very good in providing major updates, especially with iClone 5.5. I expect them to be as generous with iClone 6.

The change between IC4 and IC5 was minor compared to the change between IC5 and IC6, so it is sort of a shock at first. I would encourage you to give it time. This forum is also a very helpful resource when you get stuck with specific problems.

One thing I found that really helps render quality is lighting. In iClone 6 you have many more lighting resources and are no longer restricted to eight lights.   

I noticed the same. In IC5 there was a better share of the workload.

IMO, W7 will be supported until 2020,Planet. Possibly extended. Vista & W8 were a disaster. W10 will prob be the same. There are still many International Commercial Organisations who still have XP with  extended purchased support.

I thought you were above making sarcastic comments, Gerry

Tom's Hardware review: http://www.tomshardware.com/reviews/geforce-gtx-560-amp-edition-gtx-560-directcu-ii-top,2944.html.

So you should be fine. The only thing is the 1 GB memory, which is on the low side.

It means that for very large scenes performance may suffer.

I can confirm that.

My experience so far is limited, but exceeding your graphics card's RAM is going to kill your performance.

I rendered a 3GB project on a 1GB card, and experienced rendering rates as slow as 27 seconds per frame (that's about 1 hour for 4 seconds of video).

https://www.youtube.com/watch?feature=player_embedded&v=h9CJYCWm05s

However, when I don't exceed by GPU's memory it's been working pretty well.  But we've only had it a few days, so this is all very preliminary.

I'd like to recommend GPU-Z by TechPowerUp.  It is a free utility I've been using recently to monitor GPU load.

What has been reported and what I hope RL can address is that the GPU is doing overtime whereas the CPU is taking it easy. If somehow the CPU could take some of the load, it would help stability and responsiveness. As we have found out from reports, the high GPU usage is particularly detrimental for laptops, which often lack adequate cooling. PSD has suggested an external under the laptop cooler in the hope that that will give some relief.

I have a well-cooled desktop and had my card shut down while working on a moderately complex scene, after which my project wouldn't display anymore nor would any other project. Finally iClone crashed and it would not open anymore without crashing. I had to reboot to get it back to work.

Now my system is not top, but otherwise fairly powerful. My card is an NVidia GTX 580, so nothing to sneeze at and in fact more powerful than some cards in the recommended 600 and up series.

In system recommendations, instead of just mentioning the series, it would be better to also include what is the recommended optimum within the series. There have been forum questions about that. For example, a 730 is part of the 700 series so falls within the recommended category, but will be struggling as its benchmark score is about 1/5 of that of the 580.

It's simply a fact of life that system specs for iClone 6 are far more critical and demanding than they were for iClone 5. It is only fair to make users aware of that.

On some of the default projects mainly Sky Tools my system starts to lag I use the

techpowerup app and started monitoring the gpu. My heart nearly stopped as well as my card.

So I like a few others have been researching a new pc. I spoke to one of my sons friends as they are part of the main support for a University in Wales for some advise.

I good link that they gave me was a comparison of ratings for graphics cards.

Here is the link it might help a few of you here to see what they are saying.

http://www.videocardbenchmark.net/high_end_gpus.html

Unfortunately the problem is with your graphics card. You have two problems with this that will affect the projects you can load and run without issues.

One is that your graphics card is a low performance card. The key to this is the second figure in the model number. The higher this is the better performance you will get. So for example a 560, 580 will give much better performance than a 525, and if you have plenty of on board RAM (more than 1GB) that will also help with large projects.

The second issue is that the graphics card is a mobile version. Mobile versions will never offer the same power and performance as a Desktop graphics card. With this kind of setup you will need to pay extra attention to your project management and keep the projects small. It will be better to break projects up in iClone 5 and have several small projects in iClone 6 rather than one large projects that will push your graphic card to its limits.

I hope this gives you (and others) some guidance.

The Indigo Plugin doesn't come with the standalone iClone 6. The Plugin is a separate purchase or part of a bundle with iClone 6.

Thanks for the feedback. I'll pass this to the Development team to see if there is a plan to implement this in the next update. I agree this is something that is required.

I'm sorry but the improvements in iClone 6 necessitate that we more on from older OS's like Windows XP and Vista. I do understand it is frustrating but we all have move forward if we want to use latest software.  

And it is very much appreciated. The same goes for PSD, Gerry (Wires), Viking, Cricky, Duchess to name but a few. The assistance you are all giving is a massive help for us during this crazily busy time so I thank you all very much.

And on top of that Christmas is just a few days away.

On a related note, this is my top issue regarding GPU performance:

GPU UTILIZATION WHEN ICLONE IS OPEN BUT INNACTIVE:

If you open the "Default" project, and do absolutely nothing, you will see activity on your GPU.  That's the project with the Rubik's cube, plants in the bowl, a couple of balls, and the box with holes in it.

In my case, I see up to 60% GPU load.  I have not pressed Play.  I am not rendering.  I am just sitting there.

On larger projects, I can actually saturate my GPU (99%) while iClone is idling.  It actually makes moving other windows slugging.  Even typing on the forum becomes a challenge.

Minimizing the iClone window causes the GPU load to drop back to zero.

THIS IS JUST PLAIN WRONG:

Every other application I have, when paused, does not keep either my CPU nor my GPU busy.

It's like it's constantly doing "draw" calls to the card.

I WONDER IF IT AFFECTS RENDERING PERFORMANCE TOO:

If it is doing the same pointless load on the GPU while rendering (iClone is NOT minimized then), it could be causing iClone to render much more slowly than it should.  So fixing this issue might have additional benefits.

A CLUE:

This doesn't happen to all projects.

Props with transparency and especially with reflections seem to be the main culprits.

CURIOUS?

Try installing the free GPU-Z from TechPowerUp and see for yourself.

http://www.techpowerup.com/gpuz/

.

During the beta the flickering never surfaced; I definitely didn't see it. So maybe something sneaked in between the last beta and the release. These things happen unfortunately.

That said, this should be fixed, obviously.

I loaded the Lounge Project and - depending on the viewing angle - can see constant flickering on some surfaces. I have a GTX980 and am using the 344.75 driver.

FRICTION BETWEEN PROPS AND CLOTH DOESN'T WORK

I posted about this some detail in a "Soft cloth" thread.  (Ha, funny pun; cloth and thread.)

https://forum.reallusion.com/FindPost212200.aspx

DESCRIPTION OF PROBLEM:

• Setup:
• Start with a box
• Put a soft cloth on the box
• Place some props on the cloth
• Turn on physics for everything
• Apply friction everywhere I can find it
• Pull the cloth
• The props on the cloth do not move at all
• But after pulling the cloth, if you move the box, the props move correctly

On a related note, I mentioned the "odd values for friction" in a "Minor Enhancements" thread.

https://forum.reallusion.com/FindPost212345.aspx

Hi guys,

Can you test your GPU load?  I suspect you'll find your GPU is very busy.  This might be another artifact of what I posted here, just a couple of posts back:

• https://forum.reallusion.com/FindPost212308.aspx

.

wires (12/23/2014)

---

My GPU is falling asleep.

On one hand, that's good.

On the other hand, it makes the "flickering while paused" even more mysterious.

While your here, can you see if the "default project" hits your GPU while iClone is paused?  I'm using the graphics card that's in my profile.

• Me = AMD
• You = Nvidia

I wonder if that makes a difference.

Wow, a 980.  I dream about getting that card.  Maybe 60% load on my card equals 0-to-1% load on yours.  LOL.  Just kidding.

I'll double-check for updated drivers.  Thanks again for doing the test.

Can you give us some system specs, please?

CPU brand, GPU brand, Windows version, etc.

I've been using GPU-Z lately.  http://www.techpowerup.com/gpuz/  It will give you a lot of informatino on your grahpics card.  It's not exactly a test, but is informative.

DXDiag (part of windows) is one way to do some testing.  (Go to Start, and type DXDaig in the search box.)

I have to amend what I stated before: The flickering was noticed during Beta and duly reported. Which shows you that the testers were thorough and did their job! 

Sorry for any confusion my earlier post may have caused...

This restriction has been mentioned several times already.

To use the VNS files in iClone 6 you need to open them in iClone 5 (or iClone4) and re-save them in your custom folder. Doing this will make them iProps - or iWhatever else - and these can be then placed in your iClone 6 folders.

Another method is to open them in 3DXchange and then export them to iClone 6.

The path does exist, so that is not the issue.

From what I recall this was after iClone crashed and wasn't able to properly clear and delete the iClone6Temp folder.

So normally if you close iClone, the folder iClone6Temp is deleted. However, after a crash it is still there, with a subfolder called Record.

When you try to access the Record folder, it says "Access denied," even as Administrator. I think that messes iClone up the next time it is started.

So you end up changing the path to the Temp folder back to the desired value every time.

Note: Even when using the default path for the Temp folder, you would get the same error. 

iClone 6 places the end "\" there for this folder. I compared the settings between iClone 5 and iClone 6, and another thing I noticed is that the settings in iClone 6 have forward slashes for the folders.

iClone 5 Preferences:

iClone 6:

Besides the extra "\" iClone 6 also adds the specific name of the folder (iClone6Temp).

I don't know if the Trial version comes with the content downloader. If you run the RLD file it starts the downloader.

You can check for the following folder: C:\Program Files (x86)\Common Files\Reallusion\Downloader\bin. In it is the Downloader executable: RLDownloaderR2.exe.

What I am using is an application called Replace Text. It is freeware at http://www.ecobyte.com/. It makes it easy to select the files to change and what you want to change.

He's here to help.

Sorry about the bold red but just wanted to make it stand out in this thread.

I gave the hat to Pinhead, who was very happy with it. He had just gotten a makeover in iClone 6, restoring his vintage Pinhead look after some IClone 5 attempts of modernizing him.

I have redone faces for several of my iClone 5 characters in iClone 6. I find it easier to get good and better-looking results. I hope that any update of iClone 6 will still allow us to use the Face tool for iClone 5 characters.

There are a few issues, which I shall report in a separate post.

However, I found an issue at the bottom of the face map, where iClone 6 creates sort of a gritty boundary that doesn't blend well. So the illustrations below.

Face map texture:

Resulting textured head:

I have to fix this in a graphics editor. Other than that I'm quite pleased. I think in the hands of the truly talented the results will be amazing.

Popeye (12/27/2014)

---

Just a light hearted joke to take the sting out of the forum and a freebie for you Not trying to wind anyone up I can assure you






Download HERE

You've wound-me-down to a full stop, Brian

REFLECTIONS

Here is a little video I posted in a "Reflections" thread.  https://forum.reallusion.com/FindPost213350.aspx

I believe when a PBR shader with "metallic" properties is added to iClone 6.x this will become even a bigger issue if not addressed by (or before) that time.

It definitely as an issue, as it doesn't work properly. I think it is actually worse than in iClone 5. Also, in iClone 5 we had an unofficial mirror, which no longer works in iClone 6.

I know I could simulate the mirror effect with video, but that's not a great solution. It is really something that needs to be addressed.

I exported a 16-second MP4 video with settings of 1, 4, and 8. The result was the same low-quality video each time.

I exported at 1920x1080 and the size of the resulting video was a little over 4 MB. One uncompressed frame is about 2 MB and there are 480 frames for an uncompressed size of almost 1 GB; so this is a very high compression of almost 1:250.

This needs to be looked into.

Here's a link to the Indigo Tech Specs. Where they say:

Hope that helps some.

the ordering is ignored when I exit and restart iClone.

In the Parts folder, there should be proper shortcuts to Eyes, Gloves, Hair, Lower, etc. as you can see in Windows Explorer:

In his case those shortcuts didn't exist. There were only files called Eyes.lnk, Gloves.lnk, etc.

I suggested recreating the actual shortcuts for each of the parts, which resolved his issue.

Your problem may be different, but it's worth a try. You may need to make sure that hidden files and file extensions are visible to see what's going on.

Obviously, this is an issue that needs to be looked into.

I also get a couple of "Cannot load invalid data" messages.

Trying to load any project loads the project, but the Scene Manager is not updated.

Thanx.

You can change the Thumbnail of a custom Project.

With the Project loaded in the scene window, set up a view that you want right click on the existing Thumbnail, and select Capture Thumbnail from the drop down list.

RussellStudios (12/29/2014)

---

Although iClone 6 has made much improvements in it's caricatures soft cloth and hair, plus smoothing the skin with larger flies.
I find the program is a waste of my time and money!
I can hardly put any props or caricatures in the scene without it bogging down so slow it barley functions at all.
This makes it frustrating to add motions as well.
Even shutting down props not being used at the time for editing doesn't seem to help.
I could make a whole 15 minute movie in one 5th the time it takes to make a 3 minute movie.
And like I said... Sure the props look better but at what cost to rendering!
I feel I may stick with the iClone 5 for it never had the problems 6 seems to have.
I hope they can improve on this, for we all don't have super machines to run this as a hobby or a career.
I run an Alienware Andromeda R5 Desktop with a 24 inch screen.
With an Intel i7 processer.
Not a cheap machine at all.
And the program runs like crap!
I am Highly disappointed !!!!!!


https://www.youtube.com/user/RussellStudiosExt?feature=mhee

I did a search for your PC specs and it looks like the Graphic Card may be the problem. Which Graphic Card is installed in your system?

Hi Cellygon,

We have now issued a hotfix for this problem. Please the link below for more information.

https://forum.reallusion.com/Topic214731-385-1.aspx

I sent you a PM with links to files that illustrate the issues I reported.

Project that would not clear the Scene Manager. I have not been able to reproduce this myself, so that may have been a one time problem.

Project used for the test renders with different quality settings.

Rendered videos with quality settings of 1, 4, and 8 (for both video and audio) in MP4 and WMV format.

Thanks!

Please see the link below for a hotfix for the "flicker" issue. Can you try this and see if it resolves the problem.

https://forum.reallusion.com/Topic214731-385-1.aspx

I have passed your feedback to the development team. Thanks for the clear and concise feedback.

Hi..

The Indigo Plugin is currently only being sold as part of the Indigo Suite with Indigo RT For iClone.

Hi Animagic,

Does this happen all the time, randomly or only with certain projects? Also if you restart iClone 6 is the issue resolved?

RussellStudios (12/29/2014)

---

Although iClone 6 has made much improvements in it's caricatures soft cloth and hair, plus smoothing the skin with larger flies.
I find the program is a waste of my time and money!
I can hardly put any props or caricatures in the scene without it bogging down so slow it barley functions at all.
This makes it frustrating to add motions as well.
Even shutting down props not being used at the time for editing doesn't seem to help.
I could make a whole 15 minute movie in one 5th the time it takes to make a 3 minute movie.
And like I said... Sure the props look better but at what cost to rendering!
I feel I may stick with the iClone 5 for it never had the problems 6 seems to have.
I hope they can improve on this, for we all don't have super machines to run this as a hobby or a career.
I run an Alienware Andromeda R5 Desktop with a 24 inch screen.
With an Intel i7 processer.
Not a cheap machine at all.
And the program runs like crap!
I am Highly disappointed !!!!!!


https://www.youtube.com/user/RussellStudiosExt?feature=mhee

Please can you send us your dxdiag.txt using the Support Form below. We can take a look to see if there is anything that may be causing the problems.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

Peter, it has only happened one time. I've sent soyasu the specific project, but I have not been able to reproduce the problem. Restarting iClone resolved it.

Is there anyway that I can turn this feature off. I do not want iC6 permanently connected to the internet to get this information.

I am not interested in what is New Hot or Not Installed. If I wish to purchase anything I will go to the main RL Stores.

soyasu (12/30/2014)

---

animagic (12/29/2014)

---

Hi soyasu:

I sent you a PM with links to files that illustrate the issues I reported.

Project that would not clear the Scene Manager. I have not been able to reproduce this myself, so that may have been a one time problem.

Project used for the test renders with different quality settings.

Rendered videos with quality settings of 1, 4, and 8 (for both video and audio) in MP4 and WMV format.

Thanks!

Dear animagic,

I am downloading the zip files from you. Will test the issues that you reported right away. Thank you so much.

Soya

I forgot to mention that all renders were done using the Final rendering setting with super sampling at 2.

Every time I launch iClone 6 there are a lot of shortcuts from this pack on my disc. (Two folders (iAnimation and props) and a lot without a folder), see picture. 

When I delete these shortcuts and launch iClone6 again, they come back.

What could be the problem?

Thanks for your answer.

Best Regards,

Arie

Thank you for supplying more information. Soya is looking into this issue for you.  

Hi Gerry,

In iClone 6.01 we will allow frame rate changes for AVI and Image Sequence. Unfortunately for WMV and MP4 the current codecs do not allow changing the frame rate.

Hi Vit,

Those issues refer to the old downloader. iClone 6 provides the new version of the downloader.  

This issue will be fixed in the upcoming 6.01 update. Thanks for the feedback.

Hi Animagic,

Adjustable frame rates for Sequence Image exports will return in the upcoming 6.01 update.

At the present time there no plans for animated GIF export. You can of course use 3rd party tools to convert video exports to animated GIF.

For video frame rates we do allow adjustment for AVI. Sadly due to the codecs used for WMV and MP4 we can't allow adjustable frame rates for these.

Unfortunately soft cloth friction has no effect on rigid body props with the current PhysX engine. However rigid body friction does have an affect on soft cloth.

This has been confirmed as a bug. We will try to fix this in iClone 6.01.

Thanks for the feedback.

Thanks for the feedback Gerry. We will certainly consider remembering sort orders for future updates.

This has been confirmed as a bug. We hope to fix this in iClone 6.01.

We will add this in the iClone 6.01 update. Thanks for the notification.

Lotu$,

Have you checked out this thread?  "How To Redeem Your Pre-Order Of iClone 6"  https://forum.reallusion.com/Topic210677-385-1.aspx

Some people spent the right amount of money, but in the wrong way (multiple places, bundles, etc.).  So there's always a painful possibility you didn't qualify.

But before you panic, check out the instructions in the other thread.  Please report back on your progress.  (I'm a curious type of guy.)

Thank you for researching it and responding.

Since this is a PhysX limitation, I shall frown in their direction. 

6.01 is sounding interesting, with quite a number of technical fixes coming.

Coming... "soon"???

I believe there was an earlier post about the "Quality Compressor" behaving "backwards" from what one would think.  (Are you getting a lot of Quality or a lot of Compression?)

So as long as you're working on it, please make it crystal clear for us humans.  Maybe something like this:

Max Quality                                Max Compression

<--------------- O ------------------------------------>

.

.

See Screenshot:

pumeco (12/31/2014)

---

@Colour
Thanks, I tried that but it only allows me to enter a URL, it won't let me upload from the computer

It is sensitive to browsers.

I think Chrome doesn't like the button for some reason.  Internet Explorer likes it okay.  If that doesn't work, try turning on "compatibility mode."

Arie,

Have a look at this thread, it may offer you a solution.

Agreed.

If it looked great in iClone 5, and bad in iClone 6... maybe Reallusion would like a copy of the project (or the avatar).

Soyasu?  Peter (RL)?

I've had the same hair problem with the 3DFoin Elf.

Does this happened if you launch Indigo all by itself?

It should open up the "logo ball" object and start rendering.

If that fails, I would suggest you uninstall and reinstall Indigo RT.

Yes, it is a physics ("PhysX") issue.

I am pretty sure you have physics "ON" for the DESK and "off" for the chair.

I thought I had an answer for the "Look At" problem, but then I read your post a second time and now I'm not so sure.  If you've successfully manipulated other "look at" functions then I'm less sure what to suggest.

Most of the old content does not work anymore, Indigo is far away from the promised wonder, everything is worse or equal to v5, problems everywhere and with nearly everything, most important features like gif-anis are gone and as head-shot daz-pipeline with Genesis should be dead. finally we got as positiv thing only super softcloth and a better timeline. sorry. with this wreck of an animation Software is quality animating impossible. so we got only the possibility to go back to v5 until the most important things are repaired. and a huge amount of things has to be repaired! 39 pages of mostly serious errors and no end!

Glad I could help.

I always get confused between "Static" and "Frozen."  I don't do physics very often.  But I've had my share of things fall through the floor.

As they say, "Experience is often what you get as a result of not having experience."

It's buried.  But I found it.

On the timeline for you avatar...

• Click on the "Down arrow in the circle"
• It will display a rather long list of rows you can add to your timeline for the avatar
• Only a few are displayed by default
• Pick "Constraint"
• Click the little triangle to expand the "Constraint row" and you'll see "Look At"

I know the criticism about "hiding" things like that.  But look at the "Motion Layer."  There are a lot of items on that row.

In fact, I expanded everything and you can display 33 rows (plus 5 headings) for a single avatar.  Would you really want all of that to open up every time you look at an avatar on the timeline?

It will just take us (including me) a while to get used to where things are.  Hopefully stuff like this will become second nature after a while.

True, 39 pages is a lot in just a couple of weeks.  Can you believe it's only been two weeks?

A lot of the post are repetitive or "non-issue" posts like this one and the two being quoted.  Not "issues" in the sense that we're reporting a specific bug.  We've not reported 390 bugs (10 posts per page).

I just helped Corthew with a problem that was not a 6.0 bug, but happens to people in iC5.  Easily fixed, but it added 4 posts to this thread.

Also, in less than two weeks, Reallusion published a "Hot Fix" for one issue.  And they're already talking about a specific (6.01) patch that's on its way.  So they are responding.

I am **NOT** belittling your problems.  I'm just showing the other side of the coin.

It's only been two weeks, and one Hot Fix has already been published.  Hang in there, more fixes are on the way.

Reallusion DOES have a refund policy.  The "30-day" time limit is a problem for people who pre-ordered the software.  But pre-ordering unreleased software does involve some risk, wouldn't you say?  Sometimes the consumer does have to share some of the responsibility.

For people who purchased it "normally" (or made a more recent pre-order), I expect Reallusion would indeed honor their 30-day refund policy.  What makes you think they won't?

For others, we accept that it's a "first cut" of a major release, and have faith that Reallusion will make fixes AND (based on their track record and comments they've made) actually release additional features with future point releases (6.1, 6.,2, 6.3...).

Get a refund.  Use iC5 or limp along with iC6 while you wait for fixes.  Most people have options.  The only ones really in a bind are ones to made their purchases more than 30 days before the release.  And those people should have known the risk involved.

Can I call you "Info" for short? 

Regarding your recent post:

1- Thank you for reporting that.  I had noticed it too.

• I think a scroll bar would be appropriate.
• There looks like a "down arrow" at the bottom, but it seems to be informational only.  I can't click to scroll it down.
• The only way I could scroll down was to use the scroll wheel, and it seems to scroll really slowly.

2 - Excellent observation

• An action should take the same amount of time no matter how long an application has been sitting open.
• Thanks for reporting it.

.

RussellStudios (1/2/2015)

---

Any way to Alphabetize or numericalize personal files within the program?
iClone 5 gave you the opportunity to create your files in this fashion.
If it is in iClone 6 How?
I searched all over cant do it.
Although when you seek the file itself it is in order, but not in the program!
Just randomly thrown in.
If you have extensive files such as myself this makes it tedious to find.
I know there's the search bar but what if you don't remember the exact name?
This goes for material files, motions, ect.
I find no matter how I save new files, it just stacks the latest on top.
Doesn't matter if it's 1,2,3,A,B,C.....

This sorting problem has already been reported, and RL have stated that it will be fixed.

As a work-around at the moment change the View Mode - using Ctrl+1 - to "List" view and then click on "Name" to change the sorting order to Ascending or Descending.

The sorting order still won't be saved, but it may help you find all those items whose names you can't remember.

It would appear that the problem is caused by the Graphic card, according to the specs it's an Nvidia Quadro FX 3800M graphics card with 1GB of dedicated memory.

Unfortunately that card is below the recommended minimum required for iClone 6. 

Ibis,

That's a spectacular failure. 

I asked this question recently (maybe even to you) but I don't remember getting an answer.

If you open Indigo RT ALL BY ITSELF, like you did at the start of your video, and do "File --> New Material" it should open up a new scene with the icon ball thingy, and it should render.

No iClone running.  The default Indigo object.

Does that also blow up? 

If so, I suggest uninstall and reinstall Indigo RT.

It annoys me when I look back on a post and it reads differently from what I intended.

I didn't mean to sound cross in my previous post ("didn't get an answer").  I meant to convey that I didn't know the results of the test, in order to help you, not that I was upset over a lack of response.

Anyway, I'm looking forward to finding out what happens.

It's an option under render settings.

RB3006 (12/30/2014)

---

Now, with 30 Frames WMV my videoeditor goes in his knees, a longer clip (5Min.) is not really possible without to get a nervous breakdown.
Don´t want 30 GB or more on my disk using 5 Min. AVI

I'm puzzled why using WMV @ 30fps would bring your video editor to its knees. Most video editors support 30fps without any problems whatsoever. Please can you explain more.

I have checked your account and don't see a qualifying pre-order purchase during the offer time period.

If you want to upgrade from iClone 5 to iClone 6 then you can do so for a discounted price. Just login to your Member Account and select "Upgrade & Member Special".

The new G6 characters are currently non-standard characters so don't react well to body proportion changes. This feature is designed primarily for standard characters such as G5 Chuck and Gwynn.

Once the G6 characters are updated you will have a lot more options for customizing your characters.

Rendering what?

A default project, a new iClone 6 project or a project brought in from iClone 5?

I can't get it to crash even with an empty project.

I tried that, but can't get it to crash.

Actually the vast majority of content should work just fine. What content are you having problems with?

Hi..

The fact that we have this thread shows we are listening and working extremely hard to resolve the issues users are having as quickly as possible.

We will have the 6.01 update available soon that will fix a number of issues and improve stability.

However by far the largest number of issues I have dealt with via Support are down to users computers not meeting the system requirements and this has caught a lot of people out. I think most people thought that if their computer could run iClone 5 it would iClone 6. That is not the case unfortunately as iClone 6 does have quite a demanding set of requirements.

To help resolve this we are working a DirectX 9 version of iClone 6 which will allow more users with lower spec computers to be able to experience all the fantastic new features of iClone 6. This should be ready by the second quarter 2015.

Thank you for taking the time to share your views. We appreciate it.

Sorry to hear of your problems with iClone 6.

Please contact us at Support using the link below and attach your dxdiag.txt. If you can let us know the steps you are taking that cause the crash we can try to reproduce the problem. Also do let us know if the crash occurs with all projects or just a specific project.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

A DirectX 9 version of iClone 6?  Really?  It will have to be crippled in some way, won't it?  And then people will complain that their Dx9 version doesn't do exactly what the Dx11 version of iC6 does, and they'll be right back where they started, having to upgrade their computers.

I worry that Reallusion is spending valuable development resources on a no-win scenario, but I most sincerely hope I'm wrong about that.

It is clear, though, that Reallusion is trying to do everything possible to accommodate as many of their customers as they possibly can.  I guess I'll have to trust that they know what they're doing.

Pssst... You have to STOP the render in Indigo (not just Pause it) to make the change Animagic referenced.

I have to agree here, this is a little concerning, what sort of stripped back version will this be?  This seems a step backwards, yes people are complaining but isn't Reallusion now moving beyond a hobbyist tool to a semi-pro tool?

That's what excited me about iClone 6 and why I'm going to upgrade my PC system and then look at getting a dedicated render machine later in the year.  Doe this mean that the months of developing iClone to be more user friendly for lesser PCs, mean, less development for the semi and pro users?

corthew (1/3/2015)

---

Capemedia (1/3/2015)

---

Does this mean that the months of developing iClone to be more user friendlyfor lesserPCs, mean, less development for the semi and prousers?

The answer will probably be "no", but the reality is that your mom won't have as much time for you now that their's a baby to tend to.

Quite a funny analogy but I get your point  

RussellStudios (1/3/2015)

---

Let me ask a question?
I bought my current computer to be able to use iClone 4 when I got it, it cost me $1200.00
Now I find it is not adequate for iClone 6.
If you were me and wanted to build a computer from scratch, that would make this new iClone 6 system sing.
How would you build it and with what components?
I am tired of trying to keep up with the one I have.
I mean it looks like I may have to upgrade my graphics card which could lead to more power as well at a cost of $300 or more in a machine that may or may not have room for the hardware, using an Alienware X51 Andromeda R.
The casing is small!

Signed: Tired of Screwing around!

Depends on many factors.  I'm based in the UK and have to pay 20% VAT on top of anything I buy so I have to consider this with my budget!  Also I wouldn't buy a PC just for iClone, but I do music, video, SFX, Logo, etc. productions.

I have been looking at Graphic Card upgrades, ideally I could spend £400 on one but that is my budget to fully upgrade my PC at this time.  Later this year I'm looking at getting a dedicated PC but it will cost around £1000.

So not an easy answer!

Maybe for some, but not all.

I even made an Indigo-rendered movie from iClone.  It was very short, but it worked.  And I have rendered numerous scenes, even "full set" images.

This post doesn't solve your problem, but it's not a total failure.

Interesting approach.  That DOES require additional manpower and expense.  People already complain about iC6 being "untested beta software."  Now we're proposing two versions to develop, test, and maintain?

One person just posted that he opened over 30 old projects before encountering his first problem.  It proves that it's not perfect, but it also proves it's pretty darn good.

v5 hair kinda frustrated me.  v6 looks a lot nicer to me.

True.

I had this issue once upon a time when I shopped for a new camcorder.  "HD" with AVCHD format was brand new.  Many people bought new camcorders, only to discover their trusty old computer and video editing software couldn't handle it.  The NEW TECHNOLOGY placed NEW DEMANDS on both the software and the hardware.  This is not unique to iClone.

Try playing a brand new top-level game on a 6-year old computer running Windows XP, DX9, and a sub-par graphics card.  It won't happen.

So many complaints about iC6 not being released fast enough.  Now people complain that it's released too quickly.

"Forget this plan"?  Which plan?  Patches?

Were you equally upset when 5.0 was followed by 5.1, 5.2, 5.3, and 5.4.  And when 5.5 was released many people were astounded at it being a free "point release" instead of a purchased upgrade.  We were very impressed by Reallusion's generosity.  The last release is 5.51.

I, for one, look forward to multiple 6.x releases.

And I would rather have more, earlier patches, than wait a long time for one big patch.

Umm... that wouldn't be iClone 5 anymore, would it?

Many of the "best features" of v6 require... DX11, Physics, and a nice big GPU.

I would like a nice big van with room for 12 people that's easy to park and gets 65 miles per gallon.  Sometimes you can't have it both ways.

Not that you're talking to me, but I'm not a purist nor a developer.  I'm generally satisfied with iC6, but recognize it's flaws.  I've even posted about some of them in this Issues thread.

In what way will the people you reference defend iC6 for their own gain?  What gain?  If someone is getting free content in exchange for making positive posts, I'd like to participate in the program.  I only get tired fingers.

I predict Reallusion will not ignore the issues, and the vast majority of them will be addressed over the next several months.  Let's check back in April or May and count the fixes and enhancements, shall we?

What's our criteria for being ignored?  If they address more a "X" issues then they did not ignore the wailing and gnashing of teeth of their customers.  What's "X"?  Three?  Ten?

They've ALREADY released on "hot fix" and have announced 6.01 is due "soon."  I don't think they're ignoring us.

REMINDER... iClone 5, and all the way to 5.51, was never perfect either.

I've said this many times, but PRE-ORDERING UNRELEASED SOFTWARE INVOLVES RISK.   You don't know if it will work well.  And you would not know if it would run well on your computer.  Heck, you don't even know if you'll like it. 

Go to the support page, look up their refund policy, and fill out a refund request.  What more should they offer?

As I said, request a refund.

I'll rest my tired little finger, and let Reallusion reply if one of the moderators wants to.

It is actually more productive to clearly report issues with as much detail as possible or as requested. That's what I do and they do get addressed.

I guess it in part depends on what licensing deals are possible for RL and at what cost and also how easily it integrates with iClone.

What?

No!!!

I was merely pointing out that although I find myself being a "defender" of iC6 and Reallusion, I am not a Reallusion employee and I am not a forum moderator, and if one of the moderators felt compelled to add to the conversation, they would.  "Add to the conversation," not take actions against a member.

I have no problem at all with people expressing their difficulties with iClone 6.  I've been in their shoes before, more than once.  In fact, we need to let Reallusion know what doesn't work.  (I have said for many years that a bug that can be reproduced is 80% fixed.  The  most difficult ones to fix are the ones Development can't replicate.)

"Unhappy" people I understand.  Disappointed ones too.

But what makes you think Reallusion will "ignore" our problems?  If there some history (maybe prior to iC5) that I'm unaware of that would cause you to think that?  Do you have reason to think they won't honor their refund policy?  They only reason I'm aware of is if you exceed the 30-day period, and if you pre-ordered, isn't that a risk you chose to accept?

At the end of my lengthy (as usual) post I was merely suggesting that if there was anything left to be said after all that typing, a moderator might chime in to reassure someone that a patch is on the way, or maybe he would add some more information regarding refund options.

That was all.

Did you remember to change the "ending" marker?

.

Oh, hello PSD.  It looks like we were on the same track.   

Wholeheartedly accepted, with enthusiasm.  "Hugs."

You don't like to post much?  I post too much. 

Do you think the "tinkering" you had to do to get it to run on your two lesser machines could help other people?  If you haven't already shared that info, please do.  And if you did, and I don't remember it, then I'm sorry for not remembering, and "Thank you."

OK, well, initially you'll need an iron ore mine for the casing so some knowledge of mining is good. 

A smelter to extract the molten iron.... then..........

Oh and Happy New Year too.

Armstrong.