I am looking for any suggestions about how to get CrazyTalk Animator installed on my laptop (or desktop, since I get the same problem in both places). None of the other products I purchased from Reallusion have had this problem (iClone, WidgetCast, popCast, and CrazyTalk 6). I used the form to contact support, they gave me a list of things to do (including shutting of the routers firewall, which I think is a ridiculous requirement), and none of them work. They asked for a screen capture of the message (which I had sent in text form) and not I have heard nothing back. The sad part is that there is no "error", it just waits forever when checking the serial number.

Any clues on what I might be able to try. Or is it time to return the product for a refund?