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Peter (RL)
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Peter (RL)
Posted 2 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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Dear iClone Users,
We have now released the iClone 8.42 update. However, as with all updates there may be a few bugs, glitches or other annoying issues that stubbornly remain.
Important: If you do find any bugs, issues or glitches in iClone 8.42, please can you report them first in the Feedback Tracker. Then feel free to discuss the issues in this thread but do try to include a link back to the original Feedback Tracker report or your tracker number.
As always it will help us greatly if we can keep all technical issues in the one place (this thread). This will help the development team keep track of any problems.
Please do try to provide your full system specifications and a detailed description of the problem when reporting issues and include screenshots and/or a workflow video whenever possible. If you can provide specific steps so we can try and reproduce the problem that will be even better.
Many thanks and have fun with iClone 8.42.
Peter
Forum Administrator www.reallusion.com
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Leowald
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Leowald
Posted 2 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 83,
Visits: 2.9K
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Hello, I have a very big problem since update 8.4. I've been working on a big project for several months, and when I save with the new version 8.4 I can't open it anymore because it crashes when loading. Even without making any changes, just saving with 8.4, I can't open it afterwards. I can no longer work with iClone 8.4 without corrupting my backups. Fortunately I have now gotten into the habit of making multiple backups otherwise I would lose months of work...! How do I revert to the previous version of iClone?
EDIT : I made several eliminations and noticed that it was the "Flick water" visual effect that was causing me to crash. Which was not the case in the previous version of iClone.
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Melvin (RL)
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Melvin (RL)
Posted 2 Years Ago
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Group: Moderators
Last Active: Last Week
Posts: 83,
Visits: 1.7K
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Hi Leowald, In your case we would recommend that you report the issue to our Custom Support. We need more information to clarify the issue you are reporting, and depending on the status of the issue, we will determine how we can help you troubleshoot the problem.
Thank you very much !
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animagic
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animagic
Posted 2 Years Ago
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Group: Forum Members
Last Active: Last Week
Posts: 15.8K,
Visits: 31.3K
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I updated to iClone 8.4 and CC 4.4 and now the thumbnail images for packs have disappeared from the Content Manager. There's always something...:unsure:  There are thumbnails for individual items at least.
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animagic
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animagic
Posted 2 Years Ago
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Group: Forum Members
Last Active: Last Week
Posts: 15.8K,
Visits: 31.3K
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When applying an Actor Group (built-in), I get an error about missing files:  Strangly enough, the files are all there, and the Actor Group loads and functions without problems. Could it be a database problem? (In my previous post I reported about missing thumbnails.)
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animagic
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animagic
Posted 2 Years Ago
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Group: Forum Members
Last Active: Last Week
Posts: 15.8K,
Visits: 31.3K
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I have reported the Pack thumbnail issue in FT #11021. This is also an issue in CC version 4.4, as reported in FT #11020.
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wires
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Group: Forum Members
Last Active: Last Week
Posts: 5.7K,
Visits: 26.5K
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animagic (12/11/2023)
I updated to iClone 8.4 and CC 4.4 and now the thumbnail images for packs have disappeared from the Content Manager. There's always something...:unsure:
There are thumbnails for individual items at least.I can't reproduce this or the missing files issue Job. It may be a database error as you assume.
Gerry
System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.
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animagic
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animagic
Posted 2 Years Ago
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Group: Forum Members
Last Active: Last Week
Posts: 15.8K,
Visits: 31.3K
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Thanks for checking, Gerry. I did a database reset for CC4.4, but that didn't help for the thumbnails. I also updated CC4.4 on another PC and found the same issue. If this unique for me then I'm in trouble...:unsure:
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animagic
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animagic
Posted 2 Years Ago
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Group: Forum Members
Last Active: Last Week
Posts: 15.8K,
Visits: 31.3K
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I took drastic measures and completely uninstalled IC8.4 and CC4.4, and that seemed to have helped. When I reinstalled iClone, the Pack thumbnails reappeared... :w00t:
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Melvin (RL)
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Melvin (RL)
Posted 2 Years Ago
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Group: Moderators
Last Active: Last Week
Posts: 83,
Visits: 1.7K
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Leowald (12/9/2023)
Hello, I have a very big problem since update 8.4. I've been working on a big project for several months, and when I save with the new version 8.4 I can't open it anymore because it crashes when loading. Even without making any changes, just saving with 8.4, I can't open it afterwards. I can no longer work with iClone 8.4 without corrupting my backups. Fortunately I have now gotten into the habit of making multiple backups otherwise I would lose months of work...! How do I revert to the previous version of iClone?
EDIT : I made several eliminations and noticed that it was the "Flick water" visual effect that was causing me to crash. Which was not the case in the previous version of iClone.Hi Leowald, If it's convenient for you, you can also try to see if the following actions can solve the problem of your project not working properly 1.From the Cache section at the bottom of the preference, click on the clear button for DDS Performance Boost.  2.Disable Compress Resource and DDS Performance Boost and try to load the project again. 
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