Cannot open characters with wrinkle maps ("Failed to load the file")

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Posted By Mikay² 2 Years Ago

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Cannot open characters with wrinkle maps ("Failed to load the file")

Author	Message
Peter (RL)	Peter (RL) Posted 2 Years Ago
Distinguished Member Group: Administrators Last Active: Last Year Posts: 23.1K, Visits: 36.6K	Hi... Sorry to hear you have run into problems after updating. Please try resetting your Smart Content Manager database. This should hopefully resolve the problem. Instructions on how to do this can be found below. https://kb.reallusion.com/Product/53044/How-do-I-restore-the-Smart-Content-Managers-database-to-the-default Peter Forum Administrator www.reallusion.com

Mikay²	Mikay² Posted 2 Years Ago
Distinguished Member Group: Forum Members Last Active: Last Year Posts: 76, Visits: 1.3K	I updated iclone (8.31) and character creator (4.31) to the latest version to get the wrinkle maps. I didn't see them so I uninstalled and installed the character pack. However, I still don't see the wrinkle maps and I also cannot open the characters anymore. It says "Failed to load the file" and then "the content was saved in a newer version" in both iclone and character creator. How can I make this work again?

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