Hi
I am also getting "iClone 5 AP has stopped working" but only when I render. My PC is IntelCore i7 3.4GHz, 32GB Rams, 64bit Win 7, Running Iclone 5.4.

Please help.

Please contact Reallusion Technical Support using the link below. They will work with you on a one to one basis to try and resolve your problems.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

The problem solves magically but now I've the same bug! :crazy:
Iclone 4 crashes when I close the sofware.

If there is a solution please told us....

Best regards!

I also have top line new machine, windows 7 (64 bit machine). I believe the problem is called memory leak. Software that does not handle releasing memory properly. That is a Microsoft word for the problem. Software reserves memory, for use, and after use should release, but for whatever reason doesn't, you will run out of memory. Also since icone not 64 bit version yet max memory is somewhere around 3.2 gigs of active memory, even thou your machine has more available. My machine currently has 16 gigs, but only 3.2 available for use on 32 bit software.

 I have a gadget that monitors memory and if it hits 45% of memory used, Iclone shuts down. Not sure if windows shuts it down or iclone self-destructs, that would require memory dumps and alot of analysis.

In my short history of iclone use it appears after 3rd or 4th full movie export. I save often and after every major change ( _v1a, _v1b, ....)

Hope that helps

....jamye

I solve the problem:

My solution was put IClone 4 Windows Vista Sp2 Compability and run Iclone, then I untick the compability mode and Voila! The error after close Iclone 4 disappeared! :D

Cheers!

I've the same issue, my specs:

Intel Quad Core2Quad Q6600
4gb DDR2 1000Mhz OCZ
Motherboard: Asus P5kc
Graphics: Geforce Gt-240
Soundcard: M-Audio Delta 1010lt
Operating System: Windows 7 Ultmate 64 bits
Antivirus: Kaspersky Internet Security Suite 2011

What's the solution to solve the problem?

Thanks

Hi Jimmy,

Thanks for updating on your experience. Glad to hear you were able to resolve the issue successfully. :)

                                                                

Peter
Forum Administrator

www.reallusion.com

After contacting Reallusion Support,they asked for DXdiag in text and file format.Two days later they said that as far as they could tell, there was nothing wrong with my system or the iClone software.They also said they had not come across this problem before.

Trying to get to the root of the problem,I decided to start from scratch.

I will pass on what I did,because for the last two weeks,the problem has never occurred again.

I'm not sure if this will resolve everyone else's problems.But so far it's working for me.

First,I uninstalled iClone.

I may have had some conflicting software,so I removed and uninstalled old programmes, or programmes that I did not use,or were downloaded from "Free Sites".

I defragmented hard drive,system clean up and system restore.

I also uninstalled AVG Anti-Virus and now use only Windows Security Essentials and Firewall.

I then reinstalled iClone.

Repeating what I said earlier,so far (two weeks) no problems,no shutting down suddenly,no blue screen,no freezing or slowing down.

I had tried everything else, but this simple solution has resolved my issue.

Jimmy

Hi Jimmy,

Have you contacted Support again with this problem?

If not it would be worth while as they may be able to offer you further advice and help with this issue. As always please use the link below to request assistance.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

                                                                

Peter
Forum Administrator

www.reallusion.com

I too have this problem.I thought it was just me,or my computer(which I was considering changing)

The problem was evident with iClone 3.2, so I upgraded to iClone 4.2,but the problem still persists.At the moment, if I'm working on a project for more than 5 mins,I save it before it closes on me.I did contact Reallusion Support,their suggestion of disabling Windows Firewall and upgrading my Graphics Card,made no difference. I have installed Reg Cleaner,Windows Security,Windows Updates,running iClone as Administrator etc but still it happens.

I would appreciate if this problem can be resolved, and some kind person can post the solution here. :)

Jimmy