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Peter (RL)
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Peter (RL)
Posted 2 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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How To Get Reallusion Support (And When To Use The Forum)It is a common misconception that the forum is the place to get official support from the Reallusion team. This is actually not correct.
The forum is primarily intended for user to user discussion where our helpful and talented community come together to help each other out. So for any "How do I" type questions the forum is the best place to post your question and in most cases you will get a reply and help from another member of the community quickly.
However, if you are looking for official Reallusion Support then there are two easy ways to reach out.
1. Non-Critical Issues: If your issue is non critical, such as when you encounter a bug, glitch or other annoyance, you should report these in the Feedback Tracker. The tracker is monitored by the relevant product teams who will investigate the issue and give you a status update in the tracker. You can also use the Feedback Tracker to post suggestions and wishful features for all our products and services.
To use the Feedback Tracker, please click the link below.
http://www.reallusion.com/FeedBackTracker/
2. Critical/Urgent Issues: If your issue is more critical, such as when it prevents normal usage of your software, then please contact the official Reallusion Support department. There we have a dedicated team of support personnel for each product who will work with you on a one to one basis to resolve any issues you may have as quickly as possible. Note: You can also contact Support for any purchase, membership or payment issues.
To contact Customer and Technical Support please use the link below. You can normally expect a reply within 48 hours Monday to Friday.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
I hope this clears up any confusion. Please feel free to leave your comments below.
Peter
Forum Administrator www.reallusion.com
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