Hi,

Further to my recent post about iCLone 8 not making use of my computer's resources, it is now crashing frequently and it is extremely slow.

Trying to do Edit Motion Editor tasks for a character takes a very long time. And after some changes, it crashes.

Trying to restore the project, then does not work. It gives the errors attached.

Therefore, I have just lost all my changes after an hours work.

I also attached the DXDiag file after the crash.

Anyone who can give some help with this will be hugely appreciated.

Regards,
Sam aka AidemIndi

I don’t know if others have the same problems, but iClone 8 doesn’t restore the files when it crashes. I have two computers with iClone installed and they both don’t restore the crashes. A window pop up telling me that the “memory could not be read”, like the Aidemlndi said. This is happening not only with one file, but with all the files. That way I can see that it’s not my computer that is at fault.  It’s very inconvenient to have to redo what is already done.

I didn’t have that problem with iClone 7.

My latest movie THE GOLDEN MAN, and a few others: https://www.youtube.com/channel/UCIl1EqVCKitZzLqaNnLK0BA

I have had crashes with iClone 8 and the project was restored.

One thing in general to consider that may influence speed is the amount of temp space you have. iClone writes to a temp directory (default is on C:) to store undo's and to be able to restore the project. If space on C: is limited you can set another temp directory in Preference.

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Hi,

The problem is definitely with iClone 8.

I created a temp folder on a different disk (with plenty of space) than the default and the problem still happens.

If you try to restore the last crash, it gives a memory error as described in my previous post.

I've even switched paging off on Windows 10 (as I have ample memory). But no difference.

This needs to be fixed.

Sorry to hear you are experiencing crashing problems with iClone 8.

You mention that "the problem is definitely with iClone 8" but if it was solely an iClone 8 issue then it would be affecting a lot more people but that is not the case. For myself I have had iClone 8 running on a couple of systems. One is similar specs to your computer, and the other a lower spec laptop. On both machines iClone 8 is stable and performance is good. It is for this reason I think there is also something system specific that is contributing to the problems you are having.

However, I see in your other thread that you have contacted Support about this which is the best thing to do. Hopefully with your dxdiag.txt data they will be able to help you get this resolved quickly.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter,

Can you tell me how big your projects are? Do they have a triangle count like mine? Please see attached.

I also attach an example delete of some low poly characters. I had to stop the screen recording because it took over 10 minutes to do a simple delete from this project.

Please advise.

I was wrong. My two computers don't restore crashes of all my files. I started another scene today and they restore the crashes of that scene. So I guess it had something to do with my previous scene. My two computers are linked into the same shared drive. That is why probably they behave the same with some scenes. Anyway, I'm having somebody look into this.


My latest movie THE GOLDEN MAN, and a few others: https://www.youtube.com/channel/UCIl1EqVCKitZzLqaNnLK0BA

While I have not had the terrible issues of slowdown that you have, Sam, I have had unexplained crashes that do not restore several times. I suspect  that one cause has to do with copying a keyframe in the timeline, and pasting it elsewhere (possibly especially at the beginning of the time line.) That seems to trigger the crash. 

Anytime that I get the crash and the message that "the instruction referenced memory that could not be read" I also know that the restore is not going to work. It has happened often enough that I have come to recognize that pattern.

I believe it is an Iclone 8 issue, but one that is triggered by a very specific set of circumstances that might not crop up often in general use of Iclone 8. It's therefore tricky to find. 

You and I have in common that we are working on large projects with many avatars. We have many different animation tracks going at the same time. The animations in Iclone 8 are different in some significant way than Iclone 7.. Here is a thread related to some (perhaps related) issues with the animation files in Iclone 8:   SAVED PROJECT IS GIGANTIC

Possibly the animations are part of the culprit. The fact that pasting keys into the timeline can trigger crashes might indicate that. I may be totally wrong, but am adding my observations here to see if they might connect with someone else's experiences and give us a better sense of what is happening. 

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Hey all,
Has anyone found the solution to the Crash and No Restore issue? This is getting frustrating!