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klaus.jahn
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klaus.jahn
Posted 3 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 2,
Visits: 6
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Hi, I bought Faceware Realtime to hopefully scan face movements from a recorded video of my face. I also own Motion Live. Unfortunately, after having all installed and checking that Faceware Realtime is listed within IClone 7's Motion Live dialog in the column "Gears", clicking on the green dot always produces always the error message "Failed to connect to Faceware Realtime". I already checked the forum and others seem to solve that problem. I already saw that video showing the connection that can be found here in the forum. Does not work for me. Perhaps you may have an idea what I could be done wrong... Thanks in advance for any help. 
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Peter (RL)
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Peter (RL)
Posted 3 Years Ago
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Group: Administrators
Last Active: 40 minutes ago
Posts: 22.7K,
Visits: 35.7K
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Hi...
You need to ensure that "Faceware Realtime" is selected in the Gear List first. Click the green circle so it becomes solid green as shown below.
Then with Faceware Realtime selected in the Gear List, go to the Character List and select the Face option (circled in red below) and it should show a dropdown. Just select Faceware Realtime and it should connect.  Peter
Forum Administrator www.reallusion.com
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Peter (RL)
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Peter (RL)
Posted 3 Years Ago
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Group: Administrators
Last Active: 40 minutes ago
Posts: 22.7K,
Visits: 35.7K
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Just to add, do make sure you are running the actual Faceware Realtime software first and the status in the top right is correct (all green except connected). Then once you connect in Motion Live the connection status will change to Connected. 
Peter
Forum Administrator www.reallusion.com
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klaus.jahn
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klaus.jahn
Posted 3 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 2,
Visits: 6
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Hello Peter (RL),
thanks for your replies, these definitely helped to get it work properly and really fantastic. My problem was not that I did not check the green circle, as you thankfully add in your second reply was the issue that I did not install the Faceware Realtime program on my PC. Now it's all working fine. Thank you!
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Peter (RL)
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Peter (RL)
Posted 3 Years Ago
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Group: Administrators
Last Active: 40 minutes ago
Posts: 22.7K,
Visits: 35.7K
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Thanks for letting us know you have resolved the problem. That is good news. 
Peter
Forum Administrator www.reallusion.com
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jeffman1
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jeffman1
Posted Last Year
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Group: Forum Members
Last Active: Last Month
Posts: 13,
Visits: 102
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I wanted to say that this part was why I could not get it working. The rest I had just fine then realized I need to right click the part at the bottom by the head. Thanks for keeping this post here in the forum. Peter (RL) (7/27/2021)
Hi...
You need to ensure that "Faceware Realtime" is selected in the Gear List first. Click the green circle so it becomes solid green as shown below.
Then with Faceware Realtime selected in the Gear List, go to the Character List and select the Face option (circled in red below) and it should show a dropdown. Just select Faceware Realtime and it should connect.
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Peter (RL)
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Peter (RL)
Posted Last Year
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Group: Administrators
Last Active: 40 minutes ago
Posts: 22.7K,
Visits: 35.7K
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jeffman1 (1/10/2023)
I wanted to say that this part was why I could not get it working. The rest I had just fine then realized I need to right click the part at the bottom by the head. Thanks for keeping this post here in the forum.
Thanks for letting us know you found the post helpful.
Peter
Forum Administrator www.reallusion.com
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