Hi,
After a few weeks going back and forth on this and lamenting I could not evaluate the product I thought was one of the best, I hope this helps all the users who have had problems installing and evaluating it. I found the solution when another product I was evaluating did the same thing and I had more incentive to do some more investigating. I had two products that I could not evaluate now!
As I felt from the beginning after looking at the WER Report I mention in the first thread, Windows DEP, introduced in Win 7, is blocking the Reallusion hub and login, causing Windows WER to execute, and write the exception report. Win 10 also records the event in the Application Event Log. This happens when both the hub and login form eventually time out since they cannot access the PC's restricted memory. It may also have something to do with the operating system's paging file which I disabled after setting it to allow the system to manage it which did not work. So on a hunch, I disabled it and that was the last tweak made after which everything installed and works without any issues so far. Reallusion needs to determine why the module is throwing the exception. The module is accessing restricted memory and DEP does not like the way it is doing it. I'll submit the thread so perhaps Reallusion can get this fixed. Ignore any previous posts made on this topic as they are a bit confusing; this is succinct and tested.
My Use Case:
Hewlett-Packard HP Pavilion dv7 Notebook PC
BIOS Version F.26 Date 4/3/2013 | Motherboard Manufacturer Hewlett-Packard | Model 181C |Version 52.24 | Operating System Edition Microsoft Windows 10 Pro (64-bit)
AMD-x64 | 4 CPU | 16GB RAM | Intel64 Family 6 Model 58 Stepping 9 | Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Intel(R) HD Graphics 4000 | 2GB VRAM | 1600 x 900
Windows 10.0.18363
Steps to reproduce:
1. Install Reallusion Hub 4.08.4029.1 and launch.
2. Click Try for any displayed product.
3. Login form displays.
4. Enter the user name and password.
5. Login form waits.
6. The login form eventually closes as does the Reallusion Hub window.
What to look for:
1. WER - Windows Error Reporting writes a log to C:\ProgramData\Microsoft\Windows\WER\ReportArchive
2. See
https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/appcrash-ntdlldll-exception-code-c0000005/48f12a53-ecc9-4d41-8bbf-4d541214b5b13. The previous is just to show how to get at the error reports for what I saw specifically for my case but other than the information it does not resolve the issue.
4. I recalled seeing a Memory Access Violation during my research and deduced that perhaps Windows DEP was throwing the exception.
5. See
https://docs.microsoft.com/en-us/windows/win32/memory/data-execution-prevention.6. The last thread at
https://answers.microsoft.com/en-us/windows/forum/windows_8-performance/how-to-turn-off-dep-in-w8-x64/9d498623-8ebf-45d1-8d96-9fd9b0ca51d0 had the solution.
8. I disabled the page file. Right-click 'This PC' from File Explorer - System Properties | Performance Options | Virtual Memory and uncheck Automatically manage paging file size for all drives.
9. Click the No paging file radio button and click OK. I added this and I am testing if when enabled, the error appears again. If you don't have a lot of RAM this will kill performance.
10. Be sure you do a cold (not warm) reboot.
I have a low-end machine but it still performs well as I tweak using Task Manager so any unnecessary processes are killed, priorities are set low on ones that don't need it any higher, set some to the background, others I raised to normal and I run the Hub at high. This is unnecessary unless you have a low-end machine. It runs really well and renders are not too bad.
Note, you cannot disable DEP for a 64-bit process, and since there are 32-bit processes running also I decided to disable it. Once I determine the cause using the dump I'll post it. I also enabled Legacy Mode in the BIOS. This may cause your PC to no longer reboot! I cannot be responsible for any of these steps causing your PC to no longer function, and they can cause it to no longer function if not done correctly. Not having a backout plan may cost you to get the machine running again. I recommend a complete image backup or at the minimum, a Restore Point should be done first. If that puzzles you, definitely ask a professional before doing any of this.
It is recommended to not disable DEP permanently. Reallusion needs to fix the code that is triggering the exception. I scan my machine overnight for malware every day of the week. I also visit only trusted sites using an add-on for my browser. I have virus scanning enabled in real-time. If I am visiting a lot of sites or researching I enable DEP again. Be cautious or you will get hacked eventually if this is not fixed and you continue to use this workaround. I'll do a follow-up if all this was necessary or just what was in the thread I refer to. The permanent solution is for the Reallusion developers to not violate the [ACCESS_RESTRICTION] rule that is throwing the exception after the hub and login eventually time-out since they are trying to access restricted memory. I also believe it is tied in with the page file is involved as until I disabled it the error continued. Omitting anything I mention ion this thread did not resolve the issue until I had all of them in place and rebooted.
Reallusion Support wants me to submit some form. Here is the WER report:
Version=1
EventType=APPCRASH
EventTime=132422348973844635
ReportType=2
Consent=1
UploadTime=132422348984877801
ReportStatus=268435456
ReportIdentifier=e79238a4-c571-49d1-8885-2632cd622bba
IntegratorReportIdentifier=cadd6f2d-bcb9-4f14-9646-fdec64af50fc
Wow64Host=34404
Wow64Guest=332
NsAppName=Reallusion Hub.exe
OriginalFilename=Reallusion Hub.exe
AppSessionGuid=00001448-0001-025a-fdaf-bc786c75d601
TargetAppId=W:00063ce066e388af2441b80e4caed60bd4c600000900!0000eaf61b767475018c99d1bfff6ab82510cae2d92a!Reallusion Hub.exe
TargetAppVer=2020//04//29:07:57:05!1566b6!Reallusion Hub.exe
BootId=4294967295
ServiceSplit=1986723840
TargetAsId=320
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=014263b7322e235ab34370bd1d57959a
Response.BucketTable=1
Response.LegacyBucketId=1388077067703653786
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Reallusion Hub.exe
Sig[1].Name=Application Version
Sig[1].Value=4.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5ea93351
Sig[3].Name=Fault Module Name
Sig[3].Value=Qt5Network.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=5.6.2.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=58b67c46
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0002b3c0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1e5e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1e5ec617071d2bb9d4b962158e19e7f0
UI[2]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Reallusion Hub.exe
LoadedModule[0]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Reallusion Hub.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Windows\System32\USER32.dll
LoadedModule[6]=C:\Windows\System32\win32u.dll
LoadedModule[7]=C:\Windows\System32\GDI32.dll
LoadedModule[8]=C:\Windows\System32\gdi32full.dll
LoadedModule[9]=C:\Windows\System32\msvcp_win.dll
LoadedModule[10]=C:\Windows\System32\ucrtbase.dll
LoadedModule[11]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\System32\msvcrt.dll
LoadedModule[13]=C:\Windows\System32\sechost.dll
LoadedModule[14]=C:\Windows\System32\RPCRT4.dll
LoadedModule[15]=C:\Windows\System32\SspiCli.dll
LoadedModule[16]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[17]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[18]=C:\Windows\System32\SHELL32.dll
LoadedModule[19]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[20]=C:\Windows\System32\shcore.dll
LoadedModule[21]=C:\Windows\System32\combase.dll
LoadedModule[22]=C:\Windows\System32\windows.storage.dll
LoadedModule[23]=C:\Windows\System32\profapi.dll
LoadedModule[24]=C:\Windows\System32\powrprof.dll
LoadedModule[25]=C:\Windows\System32\UMPDC.dll
LoadedModule[26]=C:\Windows\System32\shlwapi.dll
LoadedModule[27]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[28]=C:\Windows\System32\cryptsp.dll
LoadedModule[29]=C:\Windows\System32\ole32.dll
LoadedModule[30]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[31]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Widgets.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Gui.dll
LoadedModule[33]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Network.dll
LoadedModule[34]=C:\Windows\System32\WS2_32.dll
LoadedModule[35]=C:\Windows\System32\CRYPT32.dll
LoadedModule[36]=C:\Windows\System32\MSASN1.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Core.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Xml.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Qml.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Quick.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5WebEngineWidgets.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5WebChannel.dll
LoadedModule[43]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\RLZip.dll
LoadedModule[44]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\MSVCP120.dll
LoadedModule[45]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\MSVCR120.dll
LoadedModule[46]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[47]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[48]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[49]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5QuickWidgets.dll
LoadedModule[50]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[51]=C:\Windows\System32\NSI.dll
LoadedModule[52]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[53]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[54]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5WebEngineCore.dll
LoadedModule[55]=C:\Windows\System32\IMM32.dll
LoadedModule[56]=C:\Windows\System32\PSAPI.DLL
LoadedModule[57]=C:\Windows\System32\COMDLG32.dll
LoadedModule[58]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\mfc120u.dll
LoadedModule[59]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[60]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Positioning.dll
LoadedModule[61]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.1016_none_e6276d92f8de03ea\COMCTL32.dll
LoadedModule[62]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[63]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[64]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[65]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[66]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[67]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[68]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[69]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[70]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\ssleay32.dll
LoadedModule[71]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\LIBEAY32.dll
LoadedModule[72]=C:\Windows\System32\bcrypt.dll
LoadedModule[73]=C:\Windows\system32\rsaenh.dll
LoadedModule[74]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\platforms\qwindows.dll
LoadedModule[75]=C:\Windows\SYSTEM32\opengl32.dll
LoadedModule[76]=C:\Windows\SYSTEM32\GLU32.dll
LoadedModule[77]=C:\Windows\System32\MSCTF.dll
LoadedModule[78]=C:\Windows\SYSTEM32\ig7icd32.dll
LoadedModule[79]=C:\Windows\SYSTEM32\igdusc32.dll
LoadedModule[80]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[81]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\iconengines\qsvgicon.dll
LoadedModule[82]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Svg.dll
LoadedModule[83]=C:\Windows\SYSTEM32\ddraw.dll
LoadedModule[84]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[85]=C:\Windows\SYSTEM32\DCIMAN32.dll
LoadedModule[86]=C:\Windows\System32\clbcatq.dll
LoadedModule[87]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[88]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[89]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[90]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[91]=C:\Windows\SYSTEM32\amsi.dll
LoadedModule[92]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[93]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\bearer\qgenericbearer.dll
LoadedModule[94]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\bearer\qnativewifibearer.dll
LoadedModule[95]=C:\Windows\SYSTEM32\wlanapi.dll
LoadedModule[96]=C:\Windows\system32\napinsp.dll
LoadedModule[97]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[98]=C:\Windows\System32\mswsock.dll
LoadedModule[99]=C:\Windows\System32\winrnr.dll
LoadedModule[100]=C:\Windows\system32\NLAapi.dll
LoadedModule[101]=C:\Windows\system32\wshbth.dll
LoadedModule[102]=C:\Windows\System32\rasadhlp.dll
LoadedModule[103]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[104]=C:\Windows\system32\propsys.dll
LoadedModule[105]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\QtQuick.2\qtquick2plugin.dll
LoadedModule[106]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\QtQuick\Controls\qtquickcontrolsplugin.dll
LoadedModule[107]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\QtQuick\Layouts\qquicklayoutsplugin.dll
LoadedModule[108]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\QtQuick\window.2\windowplugin.dll
LoadedModule[109]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\QtQuick\Dialogs\dialogplugin.dll
LoadedModule[110]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\QtGraphicalEffects\private\qtgraphicaleffectsprivate.dll
LoadedModule[111]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qdds.dll
LoadedModule[112]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qgif.dll
LoadedModule[113]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qicns.dll
LoadedModule[114]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qico.dll
LoadedModule[115]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qjpeg.dll
LoadedModule[116]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qsvg.dll
LoadedModule[117]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qtga.dll
LoadedModule[118]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qtiff.dll
LoadedModule[119]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qwbmp.dll
LoadedModule[120]=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\imageformats\qwebp.dll
LoadedModule[121]=C:\Windows\system32\dataexchange.dll
LoadedModule[122]=C:\Windows\system32\d3d11.dll
LoadedModule[123]=C:\Windows\system32\dcomp.dll
LoadedModule[124]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[125]=C:\Windows\system32\RMCLIENT.dll
LoadedModule[126]=C:\Windows\SYSTEM32\igd10iumd32.dll
LoadedModule[127]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[128]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[129]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[130]=C:\Windows\SYSTEM32\TextInputFramework.dll
LoadedModule[131]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[132]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[133]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[134]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[135]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[136]=C:\Windows\system32\audioses.dll
LoadedModule[137]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[138]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[139]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[140]=C:\Windows\System32\WINTRUST.dll
LoadedModule[141]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[142]=C:\Windows\System32\cryptnet.dll
LoadedModule[143]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[144]=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule[145]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[146]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[147]=C:\Windows\SYSTEM32\VirtualMIDISynth.dll
LoadedModule[148]=C:\Windows\SYSTEM32\MIDIMapper\MIDIMapper.dll
LoadedModule[149]=C:\Windows\SYSTEM32\msacm32.drv
LoadedModule[150]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[151]=C:\Windows\SYSTEM32\midimap.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
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OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
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OsInfo[25].Value=0
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OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Reallusion Hub
AppPath=C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Reallusion Hub.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=1375858CDE9672F26F6E76A964E2DD1F
MetadataHash=-1717921740
This should provide what is needed. I'll submit a ticket to support and hope they realize what I have here is proven to work and also tells them exactly what the issues are in my case and from some of the post I see others are having the same issue and this may resolve it but the code needs to be fixed. Reallusion needs to determine why this workaround is now necessary due to DEP. I am definitely sold on Reallusion so I will be purchasing most of it, with the exception of the full bodysuit but the hand motion device looks like a winner. With the great sale that is on right now, it's a no brainer to invest the $998 for most of it. I also use DAZ 3D and many other 2D and 3D animation suites completely compatible with all of the Reallusion demos I am trying. Also nice most are 30 days so you can really see if the investment is worth it. I felt Reallusion was also but at this price compared with some like Maya and AutoDesk. Both of these are great products but really pricey so I am taking advantage of the sale which ends soon.
Joe