Hi,

Here is a summary of my Win 10 WER Crash Report after clicking the TRY button on the Reallusion Hub Window to the right of the first app in the list. Note, this can be done for any Win 10 app. This occurs after submitting the login form. A support ticket I submitted at [Link Removed By Moderator - Please Don't Post Support Ticket Links on the Forum] has all the details The Reallusion developers should need to resolve this issue that occurs after submitting the login form when executing the Reallusion Hub App using Win 10. The login form greys then wait while a whirlygig displays, then both it and the Reallusion Hub window close and WER executes and generates the Crash Report for the DLL. This does not occur for several other DLL's using the same name but executing in their own vendor' namespace.

From the Event Log:
Faulting application name: Reallusion Hub.exe,
version: 4.0.0.0,
time stamp: 0x5ea93351
Faulting module name: Qt5Network.dll,
version: 5.6.2.0,
time stamp: 0x58b67c46
Exception code: 0xc0000005
Fault offset: 0x0002b3c0
Faulting process id: 0x1448
Faulting application start time: 0x01d6756c78bcaffd
Faulting application path: C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Reallusion Hub.exe
Faulting module path: C:\Program Files (x86)\Common Files\Reallusion\LiveUpdate\Qt5Network.dll
Report Id: cadd6f2d-bcb9-4f14-9646-fdec64af50fc
Faulting package full name:
Faulting package-relative application ID:
Exception code: 0xc0000005


Microsoft's detailed explanation, resolution, and suggested workaround (workaround did not work for me):
https://social.technet.microsoft.com/Forums/windows/en-US/9e83c5fc-caa4-4d64-82a2-342bda0b8673/exception-code-0xc0000005#:~:text=The%20exception%20code%200xc0000005%20indicates%20a%20memory%20access,raised%20the%20exception%20and%20halted%20the%20program%27s%20execution

I followed the above thread and changed the Computer | Properties | Advanced | Page File as directed but the error persisted. I also disabled the new Win 10 feature for malware detection called DED which was suggested for the Reallusion executables. Since then I focused on every way including app overrides that turned this off specifically for the executables and other security parameters but to no avail. The DLL is throwing a well-documented exception attributable to a Win 10 memory access restriction violation and despite disabling all I could find the same exception code is output and WER stops the execution of the two applications.

The Dynamic Link Library module named Qt5Network.dll is the real culprit here and is the reason the login form sits, after submitting the form and then both the Reallusion hub window closes as does the login form after they eventually time out and the WER or Windows Error Reporting executes because it detected an executable that threw an exception. The error is also reported by the Win 10 Event Viewer and Task Manager, which will show the two executables in real-time as the two process execute, wait, time-out, and WER briefly displays.  You can see all of this after right-clicking the Start icon, Event Viewer, and Task Manager options after submitting the login form. I just launch them followed by the Reallusion Hub and then login.   Event Viewer and Task Manager tell all so no second-guessing here or any other Win10 errors as this is the right way to find and resolve them in my case at least. Looking at a whirlygig on a login form that eventually closes inexplicably along with an app window is what you will be doing for a long time without these two user debugging tools. It may also be the same for you so just take a look at the Event Viewer and Task Manager after executing the Reallusion Hub and submitting the login form.

Make the changes first and be really careful (I mean this, it can trash your machine) to change everything back to what it was as this drops security and you will get hacked if you don't get the Win 10 OS back to where it was. Windows Defender and your Anti-Virus Software have to be running at all times so only do this for the test and scraping the reports, etc. for submittal to Support using a ticket. The other settings can also compromise your security so don't change and forget anything when changing back. Take screen prints or scrape and keep in Notepad to get them back to what they were. Windows Settings allows you to easily reset and your anti-virus does also. If you are unsure, don't do this unless you contact Reallusion Support first.

The support ticket has detailed event log entries and WER crash reports.  I still feel Reallusion beats Adobe, Maxon, and CInema but unless I can evaluate it, I can't purchase it. I am curious if the ticket I placed with the same information will get Rellusion Support and more importantly their developer's attention for what could be an avid purchaser and advocate of this product. So far on screens and videos, it looks like a real winner.

Joe