|
Author
|
Message
|
|
Peter (RL)
|
Peter (RL)
Posted 4 Years Ago
|
|
Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
|
GamesUKStudios (4/16/2021)
done all that and my graphics card is all up to date LOL So to be clear, you are finding that Headshot crashes with:
Every photo you use? Every resolution of photo you use, even a very small image? It crashes with every image format, png, jpg etc?
If that is correct, please can you record a short video capture showing the crash occurring so we can maybe get a clue as to what is happening.
Clearly this is not normal and from my own personal experience Headshot never crashes so something else is amiss here.
Peter
Forum Administrator www.reallusion.com
|
|
|
|
|
GamesUKStudios
|
GamesUKStudios
Posted 4 Years Ago
|
|
Group: Forum Members
Last Active: 7 Months Ago
Posts: 11,
Visits: 82
|
done all that and my graphics card is all up to date LOL
|
|
|
|
|
Peter (RL)
|
Peter (RL)
Posted 4 Years Ago
|
|
Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
|
GamesUKStudios (4/15/2021)
same issue If the crashing issue is only with Headshot, then please try uninstalling the Headshot Plug-in and reinstall with Character Creator closed down. It is very important not to install plug-ins while the software is running. If the problem persists after a re-install of the plug-in, try loading different images of different resolutions and formats to try and find the cause. For example, if you are using a 4K head image and it crashes, try a low resolution version and see if that also causes a crash. If you are using png images, try jpg and see if that makes a difference. Finally do try updating your graphics drivers to see if that helps. If the problem only started after a recent driver update, please try rolling back to the previous drivers and see if that helps.
Peter
Forum Administrator www.reallusion.com
|
|
|
|
|
GamesUKStudios
|
GamesUKStudios
Posted 4 Years Ago
|
|
Group: Forum Members
Last Active: 7 Months Ago
Posts: 11,
Visits: 82
|
same issue
|
|
|
|
|
babasims
|
babasims
Posted 5 Years Ago
|
|
Group: Forum Members
Last Active: 4 Years Ago
Posts: 2,
Visits: 39
|
EvilGenius (4/13/2020)
karacarson929 (4/6/2020)
I don't get crash message but everytime I try use headshot in either pro mode or Auto mode it will go for 30 seconds the cc closes. I've tried everything the support team suggested but still not working. So frustrated😡In my experience when I have too many things running concurrently along with CC3 (or anything Reallusion related) it quits. (Not crashes) I suggest not having internet browser or any other apps running at the same time. It may because CC may need the ram the other programs are using. I have the same issue, I don't think it's down to too many programs running in the background. I think it's down to Nvidia graphics card driver updates and Reallusion products. I am hoping the new CC3 update fixes this because it fixed it last time it happened.
|
|
|
|
|
babasims
|
babasims
Posted 5 Years Ago
|
|
Group: Forum Members
Last Active: 4 Years Ago
Posts: 2,
Visits: 39
|
karacarson929 (4/6/2020)
I don't get crash message but everytime I try use headshot in either pro mode or Auto mode it will go for 30 seconds the cc closes. I've tried everything the support team suggested but still not working. So frustrated😡I have this exact same issue, it was working perfectly a month ago but now all of a sudden it quits the program while it is generating the model. It is always happens on the 22% mark. My CPU is i9-9900X 3.50GHz, RAM 64GB and graphics card 2080 RTX.
|
|
|
|
|
TonyDPrime
|
TonyDPrime
Posted 5 Years Ago
|
|
Group: Forum Members
Last Active: Last Year
Posts: 3.4K,
Visits: 12.4K
|
animagic (4/9/2020)
I think I found the problem.
If you click Save under the generated image, it saves it as a JPG although it really is a PNG file. I loaded the file in Notepad++ and checked the header (beginning of the file).
I generated a new face and changed the extension of the generated file to .PNG. It now worked without issue.Animagic, thank you for this. **APPLAUSE for your Expertise!**
|
|
|
|
|
EvilGenius
|
EvilGenius
Posted 5 Years Ago
|
|
Group: Forum Members
Last Active: Last Year
Posts: 255,
Visits: 1.1K
|
karacarson929 (4/6/2020)
I don't get crash message but everytime I try use headshot in either pro mode or Auto mode it will go for 30 seconds the cc closes. I've tried everything the support team suggested but still not working. So frustrated😡In my experience when I have too many things running concurrently along with CC3 (or anything Reallusion related) it quits. (Not crashes) I suggest not having internet browser or any other apps running at the same time. It may because CC may need the ram the other programs are using.
======================================================
|
|
|
|
|
animagic
|
animagic
Posted 5 Years Ago
|
|
Group: Forum Members
Last Active: Last Month
Posts: 15.8K,
Visits: 31.4K
|
I think I found the problem. If you click Save under the generated image, it saves it as a JPG although it really is a PNG file. I loaded the file in Notepad++ and checked the header (beginning of the file). I generated a new face and changed the extension of the generated file to .PNG. It now worked without issue.
|
|
|
|
|
animagic
|
animagic
Posted 5 Years Ago
|
|
Group: Forum Members
Last Active: Last Month
Posts: 15.8K,
Visits: 31.4K
|
I have used images from https://www.thispersondoesnotexist.com/ in the past without problems, but now it crashes for me too...:crying: When I load it in an image editor and resave, it works fine. 6000 bucks?...:unsure:
|
|
|
|