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By IceMage - 4 Years Ago
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When I use the Headshot "auto mode" feature, the program will crash every time. I tried different base avatars and many different photos of people.
The program is never able to finish generating the head and hair. One of the main reasons why I bought Headshot was for the 3d hair generation. Please refer to the attached images for the error message.
Is there anything I can do to fix this problem? If not, then I need to request a refund.
I am using Character Creator 3.22.2618.1. My computer has 16 GB of memory. |
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By Peter (RL) - 4 Years Ago
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Please see the FAQ page below. This is likely the problem.
https://kb.reallusion.com/Product/52864/Why-can’t-I-run-Auto-mode-ICv77-CCv32
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By IceMage - 4 Years Ago
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Hi. I did not see any mention of needing a specific CPU for Auto Mode.
What exactly does it mean when it says the program needs a "Intel Sandy Bridge CPU (or higher)"? Can "higher" mean a CPU that is not a Sandy Bridge CPU but is a newer CPU version than the Sandy Bridge CPU?
I did a quick check and the Sandy Bridge CPU is the 2nd generation of the Intel Core processors.
My computer has a Intel Core i7-5500U Processor, which I believe is a 5th Generation Intel Core™ i7 Processor. Doesn't my CPU count as "higher" than the Sandy Bridge CPU? Character Creator 3 constantly crashes no matter what I try with this CPU.
Also, I may be considering buying a computer with a Intel Quad Core i7-6700HQ Processor. It is a 6th Generation Intel Core i7 Processor. Is this considered higher than the Sandy Bridge CPU? Will Auto Mode work with this CPU?
Please let me know as soon as possible. I would really like to get this feature working on my computer before the return policy expires. Thanks for your help.
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By Kelleytoons - 4 Years Ago
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Could you post an image or two you are using.
Some images CAN cause problems -- shouldn't be all by any means, but at the very least someone else here can check it out and make sure it's not the image.
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By IceMage - 4 Years Ago
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Kelleytoons (3/5/2020)
Could you post an image or two you are using.
Some images CAN cause problems -- shouldn't be all by any means, but at the very least someone else here can check it out and make sure it's not the image.
Hi Kelleytoons. I don't have this problem when using Pro Mode. All the images I tried have successfully generated a head.
If I use those same images in Auto Mode, the program will crash every time, so I do not think the image is causing the problem.
As I mentioned earlier, one of the main reasons I bought Headshot was to be able to generate 3D hair based off of an image. That is why I am interested in Auto Mode.
I have attached an image that worked in Pro Mode but crashed in Auto Mode. You can check if you see the same problem on your end.
Do you have a working image that was able to generate a head and hair in Auto Mode? I can try and see if it works or not. Thanks in advance!
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By Kelleytoons - 4 Years Ago
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Okay, that image worked for me. So, don't really know what's going on in your system.
However, if it helps -- the generated hair is AWFUL. Honestly, it's only good for VERY long distance shots (say if you were in a room -- even the folks in the back of the room would be too close. It would have to be more like a ballroom or perhaps football field). The "hair" is just a solid mesh that isn't customizable in any way shape or form. It looks putrid.
If what you want is the auto hair -- get your money back. Even if you got it, you wouldn't like it.
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By IceMage - 4 Years Ago
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Kelleytoons (3/5/2020)
Okay, that image worked for me. So, don't really know what's going on in your system.
However, if it helps -- the generated hair is AWFUL. Honestly, it's only good for VERY long distance shots (say if you were in a room -- even the folks in the back of the room would be too close. It would have to be more like a ballroom or perhaps football field). The "hair" is just a solid mesh that isn't customizable in any way shape or form. It looks putrid.
If what you want is the auto hair -- get your money back. Even if you got it, you wouldn't like it.
Kelleytoons, can you post the image from the "Auto Mode" render? I am curious how the result compares to my "Pro Mode" render.
Also, are you saying that the 3d hair generated from all your past renders have been horrible? Can you upload some pictures of some good, or even decent, results?
I don't expect perfect 3d generated hair. I don't even care if it is mostly a solid mesh and not thousands of individual strands of hair. As long as similar to the reference picture, then it is good enough.
I watched the Reallusion demo video before buying Headshot. After seeing the 3d hair and head in the video, it was one of the reasons I bought Headshot.
Here are some of the results from the demo video. The 3d hair on the hair looks very close to the reference picture so I think it was generated from the picture and not some 3rd party hair. Are you saying the 3d hair you generated never came close to these results?
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By Kelleytoons - 4 Years Ago
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The 3D hair is basically a "head helmet". It will always look better absolutely straight on, but as soon as you move even slightly to one side or the other it looks pretty awful. But I guess it's what your expectations are -- if you are doing cartoons (which is to say, VERY stylized stuff) I suspect it might be adequate, except the look of the face itself doesn't then match (but perhaps you could use the cartoon shader).
And the helmet is constructed in such a way that you can't change the color or much else about it -- it's just not useful except, as I said, for background shots. You certainly would NOT use it for any "hero" character (so nothing that is, say, 3/4 shot or closer). But, again, I'm not sure what you are trying to do with this stuff.
Here is that image you provided, with the helmet hair and with some hair I just threw on. I also colored the hair to see how I could do it. If this works for you, then perhaps you should pursue getting the process working on your machine. But, as I said, personally I would never bother with Auto mode.
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By Peter (RL) - 4 Years Ago
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IceMage (3/5/2020)
My computer has a Intel Core i7-5500U Processor, which I believe is a 5th Generation Intel Core™ i7 Processor. Doesn't my CPU count as "higher" than the Sandy Bridge CPU? Character Creator 3 constantly crashes no matter what I try with this CPU.
If you have an Intel Core i7-5500U Processor (5th Generation) then this should be fine to use with Headshot's Auto Mode.
As the CPU is not the problem, I would advise making sure you have updated graphics drivers as this may be causing the crashing. If you then still have problems, please let us know which graphic card you have.
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By karacarson929 - 4 Years Ago
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I don't get crash message but everytime I try use headshot in either pro mode or Auto mode it will go for 30 seconds the cc closes. I've tried everything the support team suggested but still not working. So frustrated😡
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By ant_127217 - 4 Years Ago
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Hi all. it's sound funny, but my pipeline crashed too until i tried another photoreference from google, and wow! it's worked.
Also I have all the latest updates and drivers, ryzen7-2700x 1080ti GTX and other top iron, but CC3 crashes everytime i try to upload a jpg from eg https://www.thispersondoesnotexist.com/ i think some jpgs is broken, or headshot team have some serious bugs in plugin.
6000 bucks, yeah.
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By animagic - 4 Years Ago
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I have used images from https://www.thispersondoesnotexist.com/ in the past without problems, but now it crashes for me too...
When I load it in an image editor and resave, it works fine.
6000 bucks?...
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By animagic - 4 Years Ago
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I think I found the problem.
If you click Save under the generated image, it saves it as a JPG although it really is a PNG file. I loaded the file in Notepad++ and checked the header (beginning of the file).
I generated a new face and changed the extension of the generated file to .PNG. It now worked without issue.
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By EvilGenius - 4 Years Ago
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karacarson929 (4/6/2020)
I don't get crash message but everytime I try use headshot in either pro mode or Auto mode it will go for 30 seconds the cc closes. I've tried everything the support team suggested but still not working. So frustrated😡
In my experience when I have too many things running concurrently along with CC3 (or anything Reallusion related) it quits. (Not crashes)
I suggest not having internet browser or any other apps running at the same time. It may because CC may need the ram the other programs are using.
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By TonyDPrime - 4 Years Ago
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animagic (4/9/2020)
I think I found the problem.
If you click Save under the generated image, it saves it as a JPG although it really is a PNG file. I loaded the file in Notepad++ and checked the header (beginning of the file).
I generated a new face and changed the extension of the generated file to .PNG. It now worked without issue.
Animagic, thank you for this.
**APPLAUSE for your Expertise!**
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By babasims - 4 Years Ago
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karacarson929 (4/6/2020)
I don't get crash message but everytime I try use headshot in either pro mode or Auto mode it will go for 30 seconds the cc closes. I've tried everything the support team suggested but still not working. So frustrated😡
I have this exact same issue, it was working perfectly a month ago but now all of a sudden it quits the program while it is generating the model. It is always happens on the 22% mark.
My CPU is i9-9900X 3.50GHz, RAM 64GB and graphics card 2080 RTX.
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By babasims - 4 Years Ago
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EvilGenius (4/13/2020)
karacarson929 (4/6/2020)
I don't get crash message but everytime I try use headshot in either pro mode or Auto mode it will go for 30 seconds the cc closes. I've tried everything the support team suggested but still not working. So frustrated😡In my experience when I have too many things running concurrently along with CC3 (or anything Reallusion related) it quits. (Not crashes) I suggest not having internet browser or any other apps running at the same time. It may because CC may need the ram the other programs are using.
I have the same issue, I don't think it's down to too many programs running in the background. I think it's down to Nvidia graphics card driver updates and Reallusion products. I am hoping the new CC3 update fixes this because it fixed it last time it happened.
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By GamesUKStudios - 3 Years Ago
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same issue
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By Peter (RL) - 3 Years Ago
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GamesUKStudios (4/15/2021)
same issue
If the crashing issue is only with Headshot, then please try uninstalling the Headshot Plug-in and reinstall with Character Creator closed down. It is very important not to install plug-ins while the software is running.
If the problem persists after a re-install of the plug-in, try loading different images of different resolutions and formats to try and find the cause. For example, if you are using a 4K head image and it crashes, try a low resolution version and see if that also causes a crash. If you are using png images, try jpg and see if that makes a difference.
Finally do try updating your graphics drivers to see if that helps. If the problem only started after a recent driver update, please try rolling back to the previous drivers and see if that helps.
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By GamesUKStudios - 3 Years Ago
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done all that and my graphics card is all up to date LOL
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By Peter (RL) - 3 Years Ago
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GamesUKStudios (4/16/2021)
done all that and my graphics card is all up to date LOL
So to be clear, you are finding that Headshot crashes with:
Every photo you use? Every resolution of photo you use, even a very small image? It crashes with every image format, png, jpg etc?
If that is correct, please can you record a short video capture showing the crash occurring so we can maybe get a clue as to what is happening.
Clearly this is not normal and from my own personal experience Headshot never crashes so something else is amiss here.
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