Profile Picture

Smart gallery does not work

Posted By waynewiz16 3 Months Ago
You don't have permission to rate!
Author
Message
waynewiz16
waynewiz16
Posted 3 Months Ago
View Quick Profile
Junior Member

Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)

Group: Forum Members
Last Active: 2 Months Ago
Posts: 2, Visits: 66
I installed Smart Gallery in Iclone 7.72 ans CC 3.22 but it does not work. I bought Doomsday Playset but it does not show uo in Smart content.
There is no other way to install it.
In fact the plugin is extremely sluggish and unresponsive. It is stuck on "trial" in CC.
I cannot select anything else in the SC window.
Edward (RL)
Edward (RL)
Posted 3 Months Ago
View Quick Profile
Veteran Member

Veteran Member (695 reputation)Veteran Member (695 reputation)Veteran Member (695 reputation)Veteran Member (695 reputation)Veteran Member (695 reputation)Veteran Member (695 reputation)Veteran Member (695 reputation)Veteran Member (695 reputation)Veteran Member (695 reputation)

Group: Forum Members
Last Active: 8 hours ago
Posts: 217, Visits: 3.0K
waynewiz16 (2/25/2020)
I installed Smart Gallery in Iclone 7.72 ans CC 3.22 but it does not work. I bought Doomsday Playset but it does not show uo in Smart content.
There is no other way to install it.
In fact the plugin is extremely sluggish and unresponsive. It is stuck on "trial" in CC.
I cannot select anything else in the SC window.

Hello,

Cause we cannot reproduce this issue in our test environment.
We need your help with providing below extra data:

The system info (dxdiag.txt file) Please ref this FAQ to get it.

The local database and cache files
1. Database: compress this folder %ProgramData%\Reallusion\CMS as a .zip file
2. Metacache: compress this folder %ProgramData%\Reallusion\ContentManager\MetaCache as a .zip file

The .log file (ref the video)
1. Uncompress and run the attached Debugview tool.  (Dbgview.zip
2. Run iClone or Character Creator, till the Smart Gallery syncing finished.
3. Send us the log file by clicking Save in the Debugview.

And if you need to continue your work immediately, you may try resetting your database by executing the attached Reset DB_OfficialSG.bat with the administrator.
After that restart the IC/CC program. 
If the issue still existing, please remove the Smart Gallery via Reallusion Hub, waiting for our further answer to your problem.

Edward
Attachments
Dbgview.zip (55 views, 392.00 KB)
Reset DB_OfficialSG.zip (69 views, 315 bytes)
Edited
Last Month by Edward (RL)
waynewiz16
waynewiz16
Posted 3 Months Ago
View Quick Profile
Junior Member

Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)Junior Member (140 reputation)

Group: Forum Members
Last Active: 2 Months Ago
Posts: 2, Visits: 66
I ran the debug tool and reset the database.
The Doomsday pack does not appear in  Iclone 7.7.2, but it does now appear in CC 3.2.2.
I cannot find the folders 
C:\ProgramData\Reallusion\CMS  and 
 C:\ProgramData\Reallusion\ContentManager\MetaCache 

 



Attachments
DxDiag.txt (10 views, 117.00 KB)
DESKTOP-4JFJJ55.LOG txt.txt (9 views, 62.00 KB)



Reading This Topic