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Smart gallery does not work

Posted By waynewiz16 Last Year
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waynewiz16
waynewiz16
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I installed Smart Gallery in Iclone 7.72 ans CC 3.22 but it does not work. I bought Doomsday Playset but it does not show uo in Smart content.
There is no other way to install it.
In fact the plugin is extremely sluggish and unresponsive. It is stuck on "trial" in CC.
I cannot select anything else in the SC window.
Edward (RL)
Edward (RL)
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waynewiz16 (2/25/2020)
I installed Smart Gallery in Iclone 7.72 ans CC 3.22 but it does not work. I bought Doomsday Playset but it does not show uo in Smart content.
There is no other way to install it.
In fact the plugin is extremely sluggish and unresponsive. It is stuck on "trial" in CC.
I cannot select anything else in the SC window.

Hello,

Cause we cannot reproduce this issue in our test environment.
We need your help with providing below extra data:

The system info (registry, dxdiag.txt...) Please ref this FAQ to get it.

The local database and cache files
1. Database: compress this folder %ProgramData%\Reallusion\CMS as a .zip file
2. Metacache: compress this folder %ProgramData%\Reallusion\ContentManager\MetaCache as a .zip file

The .log file (ref the video)
1. Uncompress and run the attached Debugview tool.  (Dbgview.zip
2. Run iClone or Character Creator, till the Smart Gallery syncing finished.
3. Send us the log file by clicking Save in the Debugview.

And if you need to continue your work immediately, you may try resetting your database by executing the attached Reset DB_OfficialSG.bat with the administrator.
Make sure your IC/CC is not running when you are executing the .bat.
After that restart the IC/CC program. 
If the issue still existing, please remove the Smart Gallery via Reallusion Hub, waiting for our further answer to your problem.

Edward
Attachments
Dbgview.zip (395 views, 392.00 KB)
Reset DB_OfficialSG.zip (525 views, 315 bytes)
Edited
Last Year by Edward (RL)
waynewiz16
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I ran the debug tool and reset the database.
The Doomsday pack does not appear in  Iclone 7.7.2, but it does now appear in CC 3.2.2.
I cannot find the folders 
C:\ProgramData\Reallusion\CMS  and 
 C:\ProgramData\Reallusion\ContentManager\MetaCache 

 



Attachments
DxDiag.txt (158 views, 117.00 KB)
DESKTOP-4JFJJ55.LOG txt.txt (122 views, 62.00 KB)
irina-04602007
irina-04602007
Posted 7 Months Ago
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Thanks a lot! That solved my problem!
Edited
7 Months Ago by irina-04602007
Ascensi
Ascensi
Posted 6 Months Ago
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Interesting.. I had to use this patch before the recent update of CC3 3.41 and iClone, everything was working fine then after the update it stopped working so here I am again and applied the fix and it's working again. Maybe Reallusion should add this reset in the installers for the last operation.

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