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jjoyner
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jjoyner
Posted 4 Years Ago
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Group: Forum Members
Last Active: 6 Months Ago
Posts: 16,
Visits: 125
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Until about a week ago, my Smart Gallery was up to date with installed content - even legacy content such as City Streets - Suburban Elements. Yesterday, however, several installed content packs showed as Uninstalled even though the content is still in Content Manager and load with no problem. Lots of inconsistencies still exist between Smart Gallery and Content Manager and within Content Manager itself. For example, I have a Sailorman and Friends pack that shows as installed in Smart Gallery and as installed in Content Manager/Avatar but as Not installed in Content Manager/Pack Templates. Any forecast as to when an updated Smart Gallery will be released?  
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Edward (RL)
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Edward (RL)
Posted 5 Years Ago
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 301,
Visits: 4.9K
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animagic (11/11/2020)
As this never got fully resolved (I still have legacy content that simply doesn't appear even after reinstalling), it would be helpful to have an option for us to manually add it to Smart Gallery somehow.
I have loads of content and I like the ability provided by Smart Gallery to actually look for it.Hello Animagic,
Please take patience!
The new version v1.2 will have this feature and it is almost going to the testing stage.
:D :D
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animagic
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animagic
Posted 5 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 15.8K,
Visits: 31.4K
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As this never got fully resolved (I still have legacy content that simply doesn't appear even after reinstalling), it would be helpful to have an option for us to manually add it to Smart Gallery somehow. I have loads of content and I like the ability provided by Smart Gallery to actually look for it.
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Peter (RL)
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Peter (RL)
Posted 5 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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If you are having problems locating the content in Smart Gallery, please try checking the pack is registered on your Reallusion Account > Order History page. Note: You can also install from there if you wish. https://www.reallusion.com/member/#/en/order-history
Peter
Forum Administrator www.reallusion.com
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PIO C
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Group: Forum Members
Last Active: 4 days ago
Posts: 18,
Visits: 697
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I have a problem that isnt listed above, I bought Occupation Solution which is a pack containing
* Professional Outfits
* Occupations Series - Career Gears
* Occupations - Career Motions
When I load into CC3.3.3 I can only find and install Professional Outfits. I have looked everywhere but cant find Career gears.
Any Ideas whats wrong?
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animagic
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animagic
Posted 5 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 15.8K,
Visits: 31.4K
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Edward (RL) (2/26/2020)
After some investigation, we found that the installation path for this pack has an issue. The Downloader and the Smart Gallery is the same, But the legacy content installer is different.
Did you remember whether you install it by the legacy installer?
Edward, this is older content that I did install with the legacy installer. As I indicated the new and improved download paths are not always consistent, so I think I will wait until we can set custom paths for content. It seems that in the new setup materials are sort of lumped together. Even though we have Smart Gallery, it is still nice to have some kind of organization in the Content Manager itself.
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animagic
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animagic
Posted 5 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 15.8K,
Visits: 31.4K
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I just noticed today that for some reason characters under 00_CC_Character, 01_G6_Character, and 02_G5_Character (i.e., Christian, Natalie, Mason, Heidi, Chuck, and Gwynn) do not show up in Smart Gallery.
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Edward (RL)
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Edward (RL)
Posted 5 Years Ago
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 301,
Visits: 4.9K
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Hello,
We do some tests for the three packs, but it looks correct on display and installation. We use the Downloader to install and then process "Sync Local Content" in the Smart Gallery. After that, uninstall it from the SG and install it again in the SG. During the testing, we aware that some of the items only show in All. Ex. the "Rock Band - Rock Performances" should appear in the Motion category, but you can see in the All category only. We update the setting in our backend to fix it quickly. If you are in this case, you can refresh your Smart Gallery to see whether the pack appears.
If the pack was not displaying in your all list, you need to confirm whether the filter not set to Installed.
Please also confirm whether the purchase account is the same as the iClone program. If above not resolve your issue, you may need to submit a support ticket that we can get more information from you and keep checking it.
Edward
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gekido
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gekido
Posted 5 Years Ago
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 60,
Visits: 243
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Edward (RL)
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Edward (RL)
Posted 5 Years Ago
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 301,
Visits: 4.9K
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animagic (2/25/2020)
SG does not correctly use the existing subcategories under Materials.
For example, I have the 3dFoin Hydra pack, which comes with different Skin materials, which are correctly installed under Materials/Skin/3dFoin Hydra. However, SG does not recognize this and reinstalls directly under Materials, so Materials/3dFoin Hydra.
This may be a general problem with materials that reside under the legacy categories: Upper, Lower, Skin, Hair, etc.
I know I can move the materials to correct this but I think it's important to keep the existing legacy categories.Hello Animagic,
After some investigation, we found that the installation path for this pack has an issue.
The Downloader and the Smart Gallery is the same, But the legacy content installer is different.
Did you remember whether you install it by the legacy installer?
After some quick discussion, we will keep the current setting of Downloader and Smart Gallery if no other concerns.
Because the legacy content installer is impossible to provide the same data to sync to the Downloader or Smart Gallery and we will phase it out.
To phase out the legacy installer is to fulfill the future complex syncing between cloud and local, and providing more and better service for your content.
Anyway, we are sorry for the confusion.
Edward
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