Upon first launch of the Smart Gallery in iClone or Character Creator, the system will automatically synchronize the installed content packs in your local PC with Smart Gallery.  Which means, if you have downloaded a content pack in your local PC before, the installation status of this content pack should be shown as Installed.



Under some conditions, the Not Installed warning may appear in the Smart Gallery even it's actually downloaded and applicable in the Content Manager.

1. The path or name of the content packs have been manually changed from the default.
   For example, if you moved the content pack from path A to path B in your local PC, Smart Gallery will see this content pack as Not Installed. 
   Note: Smart Gallery will be able to detect the installed content with custom path or name in the future, so you can choose to keep your current arrangement for now. 
   
   
2. Some *legacy content packs which were installed during Jan. 15th to Feb. 21st, 2020.
   This is a side effect of our updated back-end server to optimize the Smart Gallery system.
   If you found that there are some duplicate content assets in different folders of the Content Manager after initiating Smart Galley, you can manually delete the extra content items.
   Here is a tool to assist you to find all redundant content. (DOWNLOAD)
   
   
   *Redundant content assets are mostly found with duplicate folders like Motion > Motion, Prop > Prop, Avatar > Avatar folder.
   *The legacy content packs include, but not limited to the following:
1. Stage-Magician
2. Total Materials Vol 1: General Texture
3. IC - WW2 -> B219_US Army Infantry.iAvatar
4. Battleground: Fort and Village
5. Combat Motions & Interactive Guns
6. Fundamentals Training Resource
7. Special Effects Vol.2 Natural Phenomenon
8. HDRi Fundamentals 25
9. Terms of Endearment Vol. 2: Lovers
10. G5 CloneCloth for Chuck
11. G5 CloneCloth for Gwynn
12. Total Materials Vol. 16: Architectural Showroom
13. Total Materials Vol.6: Clean Texture
 
3. The installed content pack has been updated by the author after the time of download.
   It happens when a content pack in your local PC is not consistent to its current state in the cloud.  Smart Gallery detects the inconsistencies within the packs; So it will download the newly added item(s) when you double-click to install. The installation speed is likely to be very fast, because it only prompts to download the newly added items instead of the entire pack. 
   Note: The ability to push update notifications will be a new feature within Smart Gallery and will be made available in an upcoming patch.
   
   
4. Content assets with incorrect filenames.
   There are very few cases of content items given invalid filenames, e.g. some content in the Iray Material 600+ pack.  The installation speed is likely to be very fast when you double-click to install, because there are only a few content items with invalid filenames.

SG does not correctly use the existing subcategories under Materials.

For example, I have the 3dFoin Hydra pack, which comes with different Skin materials, which are correctly installed under Materials/Skin/3dFoin Hydra. However, SG does not recognize this and reinstalls directly under Materials, so Materials/3dFoin Hydra.

This may be a general problem with materials that reside under the legacy categories: Upper, Lower, Skin, Hair, etc.

I know I can move the materials to correct this but I think it's important to keep the existing legacy categories.

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what about content that just doesn't show up at all? 

I have purchased all of the rockband assets, but they don't show up in smart gallery, for example:

https://www.reallusion.com/ContentStore/csproduct.aspx?contentid=AIC320DIENU000020090630001
https://www.reallusion.com/ContentStore/csproduct.aspx?contentid=AIC320DIENU000020090717001
https://www.reallusion.com/ContentStore/csproduct.aspx?contentid=AIC320DIENU000020090717002

Should these show up?

www.twitter.com/gekido 

Edward

I just noticed today that for some reason characters under 00_CC_Character, 01_G6_Character, and 02_G5_Character (i.e., Christian, Natalie, Mason, Heidi, Chuck, and Gwynn) do not show up in Smart Gallery.

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Edward, this is older content that I did install with the legacy installer. As I indicated the new and improved download paths are not always consistent, so I think I will wait until we can set custom paths for content. It seems that in the new setup materials are sort of lumped together. Even though we have Smart Gallery, it is still nice to have some kind of organization in the Content Manager itself.

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I have a problem that isnt listed above, I bought  Occupation Solution which is a pack containing 

* Professional Outfits
* Occupations Series - Career Gears
* Occupations - Career Motions

When I load into CC3.3.3 I can only find and install Professional Outfits. I have looked everywhere but cant find Career gears.

Any Ideas whats wrong?

If you are having problems locating the content in Smart Gallery, please try checking the pack is registered on your Reallusion Account > Order History page. Note: You can also install from there if you wish.

https://www.reallusion.com/member/#/en/order-history

                                                                

Peter
Forum Administrator

www.reallusion.com