The Face3D Tracker is installed when you install the "Face3D Profile for Motion LIVE 2D". You can install this using the Reallusion Hub or from your Reallusion Account > Registration page.

So the install process would be:

Install Cartoon Animator 4
Install Motion LIVE 2D
Install Face3D Profile for Motion LIVE 2D

You will then have everything you need  for facial mocap in Cartoon Animator 4 using a webcam.



                                                                

Peter
Forum Administrator

www.reallusion.com

OK, so where and how do I install the "Face 3d Tracker" on my Mac?  So frustrating.

First I thought, why doesn't it work... But I only forgot to chose the right webcam in the Face 3D Tracker settings. So, now it works great! :-) Couldn't delete my post, sorry. 

Join my 2D animation collaboration project!
My animation blog

It took me a while to figure out that I needed to also download Face 3D Tracker. A simple answer for the complete newbie like me. :)

Hi...

From your screenshot it appears the webcam is only being identified as a generic USB PC Camera with no identifying information. This would indicate that your webcam does not have correct drivers installed.

I would try getting the latest Windows 10 drivers from your webcam manufacturers website and install those to see if it makes a difference.

If you do need to get a new webcam you won't need to spend $100. Even a cheap Logitech 720p HD webcam will only cost around $30 and will work fine with Face3D.


                                                                

Peter
Forum Administrator

www.reallusion.com

76% of original size (was 666x19) - Click to enlarge

I would like to state that I have the exact same Problem and no clue how to solve it. As well. My camera works fine online and with the win10 microsoft cam app.
A response would be greatly appreciated. Wether or not I am willing to purchase this software really depends on its functionality. I am not prepared to spend another 100+ for a new high resolution webcam
because issues are not being adressed.
Thank you.

Thank you for the answer but that is not the problem. I did launch the 3d face tracker first.
problem is the 3d face tracker application does not recognize my camera. you can see what I mean. as there is no option in the camera list, I do not have a clue about what needs to be done.76% of original size (was 666x19) - Click to enlarge

You have to launch the Face3D Tracker application first.
76% of original size (was 666x19) - Click to enlarge