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By Tenderspirit - 5 Years Ago
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I have a logitech 9000 pro web cam. When I ope the gear and click on web cam it does not have any webcam in there it is blank.
When I look in the Motion LIve 2D screen it does recognize the audio as my web cam and when I hit record and talk it does record my
voice. I just don't get any screen that shows my face with the eyes nose and mouth like in the tutorials. My webcam is on obviously or
I would not have sound. Can you please help. Thank YOu. Hugs Elsie Roach
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By Peter (RL) - 5 Years Ago
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Hi Elsie
When you open Face3D Tracker and choose Settings do you have anything listed in the Camera dropdown? (see below)
If you don't, check that the webcam is working correctly in other software. For example, in Windows 10 you can choose the Camera App and check it is working with that.
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By Tenderspirit - 5 Years Ago
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Now it goes back to the error message and I can't click the green button at all and the record is greyed out. I have windows 7
I don't know how to open the Face Tracker I open CTA4 and go to plug ins and open the Motion Live 2D but it does not open the
face tracker ever. Not sure what I did different last night that at least made the green dot and the record option on. When I use
my camtasia and go to record screen and turn of the web cam it finds the camera and there is a picture. So the web cam is working. I am not sure how to just have the web cam on, if I open the software itself it comes on but it still will not connect to the Facial thing. grrr Thank you for any help. Hugs
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By Tenderspirit - 5 Years Ago
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For some reason maybe the Face Tracker had not installed all the way, I think, as the hub kept telling me something did not completely install. so finally I guess it did and I found an icon on the desktop for it so then I was able to open it. So I believe problem solved. Thank you for your help. Hugs
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By Peter (RL) - 5 Years Ago
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Great to hear you have been able to resolve the problem. Thanks for letting us know. 
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By simo2006 - 5 Years Ago
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Bonjour Tenderspirit,
j'ai rencontre le meme probleme que toi, peut tu m'aider a résoudre le problème .
merci d'avance
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By Peter (RL) - 5 Years Ago
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simo2006 (8/21/2019)
Bonjour Tenderspirit,
j'ai rencontre le meme probleme que toi, peut tu m'aider a résoudre le problème .
merci d'avance
Do make sure you have installed both the Motion LIVE 2D plugin and the Face3D profile. This should give you an icon on your Desktop for the Face3D Tracker which you need to launch and have running.
If you do still have problems please post a screenshot showing the Face3D Tracker open with any error messages you receive.
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By b_i_l_u - 5 Years Ago
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Please don't mind
"Where is Face3D Tracker? i am using logitech c310 webcame.
highly request "Help me"
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By Tenderspirit - 5 Years Ago
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If you bought it, it should be in your purchases, it comes with
Motion LIVE 2D Plug-in for Cartoon Animator Face3D Profile for Motion LIVE 2D Plug-in
I hope that helps, not sure what exactly you mean by where is it. Hugs
https://www.reallusion.com/store/product.html?l=1&p=cta#cta4ppl-mocapbundle
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By Albert_RL - 5 Years Ago
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b_i_l_u (8/24/2019)
Please don't mind
"Where is Face3D Tracker? i am using logitech c310 webcam
If you're a Windows user, a shortcut should be created on the desktop, and a folder should be created by the name "Face3D Tracker" in the start menu
If you're a macOS user, the application could be found in the applications folder or launcher.
look for this icon in the above-mentioned locations
- - -
the Face3D Tracker is a standalone application that is installed along with the Face3D profile,
hence there is no separate installation needed for the Tracker.
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By fvardin122 - 5 Years Ago
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Hi
face 3d tracker does not recognize my camera. the camera works fine I checked it with the camera application.
I also checked programs that can access the webcam in my pc and face 3d tracker is not even on the list.
please let me know how can I solve this problem.
best regards 
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By kylelee - 5 Years Ago
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You have to launch the Face3D Tracker application first.
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By fvardin122 - 5 Years Ago
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Thank you for the answer but that is not the problem. I did launch the 3d face tracker first.
problem is the 3d face tracker application does not recognize my camera. you can see what I mean. as there is no option in the camera list, I do not have a clue about what needs to be done.
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By stmcorres - 4 Years Ago
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I would like to state that I have the exact same Problem and no clue how to solve it. As well. My camera works fine online and with the win10 microsoft cam app.
A response would be greatly appreciated. Wether or not I am willing to purchase this software really depends on its functionality. I am not prepared to spend another 100+ for a new high resolution webcam
because issues are not being adressed.
Thank you.
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By stmcorres - 4 Years Ago
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By Peter (RL) - 4 Years Ago
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stmcorres (2/28/2020)
I would like to state that I have the exact same Problem and no clue how to solve it. As well. My camera works fine online and with the win10 microsoft cam app.
A response would be greatly appreciated. Wether or not I am willing to purchase this software really depends on its functionality. I am not prepared to spend another 100+ for a new high resolution webcam
because issues are not being adressed.
Thank you.
Hi...
From your screenshot it appears the webcam is only being identified as a generic USB PC Camera with no identifying information. This would indicate that your webcam does not have correct drivers installed.
I would try getting the latest Windows 10 drivers from your webcam manufacturers website and install those to see if it makes a difference.
If you do need to get a new webcam you won't need to spend $100. Even a cheap Logitech 720p HD webcam will only cost around $30 and will work fine with Face3D.
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By crantic - 4 Years Ago
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It took me a while to figure out that I needed to also download Face 3D Tracker. A simple answer for the complete newbie like me.
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By nils1971 - 4 Years Ago
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First I thought, why doesn't it work... But I only forgot to chose the right webcam in the Face 3D Tracker settings. So, now it works great! :-) Couldn't delete my post, sorry.
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By arganx216 - 4 Years Ago
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OK, so where and how do I install the "Face 3d Tracker" on my Mac? So frustrating.
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By DanielC_RL - 4 Years Ago
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Please describe to us the problem you are facing now, if it is an install-related issue, please refer to this URL If it’s a setting-related issue, please refer to this post If the above information does not solve your problem Please contact our Technical Support using the link below, and will be able to assist you with this issue.
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By Peter (RL) - 4 Years Ago
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arganx216 (11/30/2020)
OK, so where and how do I install the "Face 3d Tracker" on my Mac? So frustrating.
The Face3D Tracker is installed when you install the "Face3D Profile for Motion LIVE 2D". You can install this using the Reallusion Hub or from your Reallusion Account > Registration page.
So the install process would be:
Install Cartoon Animator 4
Install Motion LIVE 2D
Install Face3D Profile for Motion LIVE 2D
You will then have everything you need for facial mocap in Cartoon Animator 4 using a webcam.
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