Hi...
Unfortunately, all
Technical Support is handled online via a support ticket system. You can also ask " How do I?" type questions here on the forum as we have many experienced users who are always willing to help.
Regarding Cartoon Animator 4, you will not get a FREE update unless you purchased one of the qualifying bundles found
HERE. Existing CTA3 users can upgrade to CTA4 for a discounted price upon release.
To use a Kinect with iClone 7 requires the Mocap Device Plugin (software) which can be purchased separately from us. In addition, you will need a "Kinect For Xbox One" plus the "Windows PC Adapter" (hardware). In addition, you should be using Windows 10 and have a computer with a USB 3.0 port that is not shared with any other device.
I hope this helps give a little guidance. If you have any further questions, please can you post them in the relevant product forums (not here please) and we will be happy to help.
Peter
Forum Administrator
www.reallusion.com
Edited
5 Years Ago by
Peter (RL)