Unfortunately, all Technical Support
is handled online via a support ticket system. You can also ask " How do I?" type questions here on the forum as we have many experienced users who are always willing to help.
Regarding Cartoon Animator 4, you will not get a FREE update unless you purchased one of the qualifying bundles found HERE
. Existing CTA3 users can upgrade to CTA4 for a discounted price upon release.
To use a Kinect with iClone 7 requires the Mocap Device Plugin (software) which can be purchased separately from us. In addition, you will need a "Kinect For Xbox One" plus the "Windows PC Adapter" (hardware). In addition, you should be using Windows 10 and have a computer with a USB 3.0 port that is not shared with any other device.
I hope this helps give a little guidance. If you have any further questions, please can you post them in the relevant product forums (not here please) and we will be happy to help.
4 Months Ago by