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Iclone 7 wont install

Posted By workhorse 2 Years Ago
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workhorse
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Hi , iclone 7 wont install . After i enter the serial it said verifying serial through the internet of something like that and then it just said that it cannot verify please check that your internet connection is working . It then said to disable firewall and then try and it still came up with the same message . Please help 
workhorse
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Did a windows 10 reset keeping files . Works now . BUT now trying  to install chatacter creator 2.1 and asking for serial . but there is no serial available . HMMN , any help on that one ?
wires
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You should have received a serial number for Character Creator in the email confirming your purchase. You can also heve the serial number resent to you by clicking on the link beside CC in your user account. 

Gerry



System: Win 10 Pro (1809), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver 430.86), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.


workhorse
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N/A in the serial no box ? , no option to resend 
workhorse
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premium plus member , downloaded cc 2.1 from there but there is no serial number in the box , just installed iclone 7 
wires
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Under Registered Products your account should show something like the image below:

https://forum.reallusion.com/uploads/images/a23443fd-be6c-4912-9838-0e28.png

Are you not seeing this information in your account?


Gerry



System: Win 10 Pro (1809), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver 430.86), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.


wires
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If the serial number does not show in your account, and you have not been provided with one in a Purchase Confirmation mail, then you should contact Reallusion Support directly.

Gerry



System: Win 10 Pro (1809), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver 430.86), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.


Peter (RL)
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workhorse (7/3/2017)
premium plus member , downloaded cc 2.1 from there but there is no serial number in the box , just installed iclone 7 


Hi... I have sent you your CC 2.1 serial number via Support. Please check my reply to find it.


                                                                

Peter
Forum Administrator

www.reallusion.com


Peter (RL)
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wires (7/3/2017)
You should have received a serial number for Character Creator in the email confirming your purchase. You can also heve the serial number resent to you by clicking on the link beside CC in your user account. 


Hi Gerry,

Just to let you know because so many users reported not receiving the resent serial numbers, we have now implemented an option to display the serial number onscreen. It works the same way in that you click Resend but it will display onscreen as well. 


                                                                

Peter
Forum Administrator

www.reallusion.com


davev
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workhorse (7/3/2017)
Hi , iclone 7 wont install . After i enter the serial it said verifying serial through the internet of something like that and then it just said that it cannot verify please check that your internet connection is working . It then said to disable firewall and then try and it still came up with the same message . Please help 


....

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2 Years Ago by davev



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