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All Difficulties one Purchase

Posted By Bigus 2 Years Ago
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Bigus
Bigus
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HI Friends,
I wanted to buy this pack: 
Order total (Including shipping):$1,968.00.
My Card is DEBIT CARD and it has a payment limit of $1,500 per day. (loaded 2K especially for this transaction.)
Contacted Noitom and asked for two installments within 25 hours. They said it was impossible.
All their sales are through PayPal only, what's so hard to send me a demand for payment?
I corresponded with Noitom back and forth, and with PayPal, and the card issuer.
Meanwhile, the price jumped $300.
At this moment, I have no more desire for this product, and my money is stuck in the card.
The saga is not over yet. I'll keep you posted.


Embrace simplicity
Reduce selfishness
Have few desires
(Lao Tzu) 

Edited
2 Years Ago by Bigus
Bigus
Bigus
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https://forum.reallusion.com/uploads/images/17f107de-f375-42c8-9bfa-43fa.png

Embrace simplicity
Reduce selfishness
Have few desires
(Lao Tzu) 

Edited
2 Years Ago by Bigus
Bigus
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Spoke on the phone with PayPal with two separate support members.

One brutally apologized and said nothing could be done.

The second suggested sending payments to a friend (with a PayPal account), then buy the product from there.


Embrace simplicity
Reduce selfishness
Have few desires
(Lao Tzu) 

Bigus
Bigus
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Okay, got a new credit card, and everything is set.

Now I asked Noitom for the old price, considering that I started the purchasing process some time before the price jump.
(See attached image).

https://forum.reallusion.com/uploads/images/6e36f866-a018-4073-b46d-c976.png

I've got the good old cold shoulder: Thanks for reaching Support - but NO! we can not help you Smile

Now, I have one last contact to make, with Reallusion...


Embrace simplicity
Reduce selfishness
Have few desires
(Lao Tzu) 

Bigus
Bigus
Posted 2 Years Ago
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I don't want to sound like a crybaby, but it's not about money.
This is about customer service, and minimal respect for a customer who wants to buy and use your products.

Embrace simplicity
Reduce selfishness
Have few desires
(Lao Tzu) 

Edited
2 Years Ago by Bigus
Peter (RL)
Peter (RL)
Posted 2 Years Ago
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If you have a Customer Support issue, please can you contact us using the Support Form below. The forum is not the place to get issues like this resolved.

http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx


                                                                

Peter
Forum Administrator

www.reallusion.com


Bigus
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Thanks, Done!

Embrace simplicity
Reduce selfishness
Have few desires
(Lao Tzu) 

Bigus
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So I contacted Reallusion and the matter resolved to my complete satisfaction.
Thanks Reallusion team!

Embrace simplicity
Reduce selfishness
Have few desires
(Lao Tzu) 




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