Embrace simplicity

Reduce selfishness

Have few desires

(Lao Tzu) 

Embrace simplicity

Reduce selfishness

Have few desires

(Lao Tzu) 

Spoke on the phone with PayPal with two separate support members.

One brutally apologized and said nothing could be done.

Embrace simplicity

Reduce selfishness

Have few desires

(Lao Tzu) 

Okay, got a new credit card, and everything is set.

Now I asked Noitom for the old price, considering that I started the purchasing process some time before the price jump.
(See attached image).



I've got the good old cold shoulder: Thanks for reaching Support - but NO! we can not help you

Now, I have one last contact to make, with Reallusion...

Embrace simplicity

Reduce selfishness

Have few desires

(Lao Tzu) 

I don't want to sound like a crybaby, but it's not about money.
This is about customer service, and minimal respect for a customer who wants to buy and use your products.

Embrace simplicity

Reduce selfishness

Have few desires

(Lao Tzu) 

If you have a Customer Support issue, please can you contact us using the Support Form below. The forum is not the place to get issues like this resolved.

http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx


                                                                

Peter
Forum Administrator

www.reallusion.com

Thanks, Done!

Embrace simplicity

Reduce selfishness

Have few desires

(Lao Tzu) 

So I contacted Reallusion and the matter resolved to my complete satisfaction.
Thanks Reallusion team!

Embrace simplicity

Reduce selfishness

Have few desires

(Lao Tzu)