After I've installed the K-Lite codec packs on my PC, I attempted to import a Popvideo file to crazytalk animator 2 but I continue to get the same error that says "The file cannot be imported because the codec is not recognized in your system." I'm trying to import a file I converted in Popvideo 3 which is in Popvideo format.

I'm not sure what I did wrong, I did everything exactly what I had to do after I reading the Popvideo 3 Online Manual and have already installed the K-Lite codecs. Is there something else I'm missing?!
I'd be glad to know what I should do and get some help here!!