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OFFICIAL iClone 6.5 Issues Thread

Posted By Peter (RL) 8 Years Ago
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mr_vidius
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Posted 7 Years Ago
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animagic (3/6/2017)
Dragonskunk (2/17/2017)
I'm just here to find out if a version after 6.53 is ever going to appear.

Peter mentioned a version 6.54.



yup.. Peter did say that. But he didn't say when that was to be released. He didn't understand why that patch was not released yet. perhaps..
perhaps.. he was forced to resign because he did ask. ya never know considering it is almost 6 months went by. and it's still not fixed. I can
just imagine what horrors await us in iclone 7. w00t

vidius
thanosxanderian
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Posted 7 Years Ago
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bigh43 (4/30/2017)
thanosxanderian (4/30/2017)
I am already using version 6.53. Could that be the problem?

you are using 6.53.3108
be sure you have the news version


I downloaded the latest version and it is still crashing when I open it.
Forum Admin (RL)
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thanosxanderian (4/30/2017)
Hello guys, I posted an issue on the Feedback Tracker page yesterday and didn't get any reply so far. Hence, I am posting here now so that I may find a solution here.

I installed iClone few days ago and it was working smoothly for a few days until it crashed yesterday. Since then, when I open iClone it asks me to restore previously unsaved work and when I choose to restore the project files, it crashes after opening the program. Even if I choose not to restore the previous unsaved work, it crashes while opening.

I couldn't find any error log files other than the windows event log. Here is the event log:
https://forum.reallusion.com/uploads/images/ecbb7f45-8ba7-41d0-b92f-f05b.png

PC Specs

Brand - Toshiba
CPU - Intel i5-2430M
Graphics Card - Intel HD Graphics 3000
RAM - 8GB
Dedicated GPU - None
OS - Windows 10 64bit

What could be causing it to crash? And how can I resolve this?


Your specs show you are using an Intel HD 3000 Graphics card which isn't supported by iClone 6.

Intel graphics are fine for everyday use but for 3D animation you really need a more powerful dedicated graphics card such as those from Nvidia or AMD. Please see below for a list of supported graphics cards.

http://www.reallusion.com/iclone/iclone_requirements.aspx

You may be able to get iClone 6 to run in DirectX 9 mode as this mode is designed for less powerful graphic cards.

With iClone 6 you can launch either the default DirectX 11 version or the DirectX 9 version.

You can do this by going to Start > All Apps > iClone 6 and then select "iClone Graphics Mode Selection". Then select the DirectX 9 version and launch iClone.

Do try this and see how you get on.
thanosxanderian
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Your specs show you are using an Intel HD 3000 Graphics card which isn't supported by iClone 6.

Intel graphics are fine for everyday use but for 3D animation you really need a more powerful dedicated graphics card such as those from Nvidia or AMD. Please see below for a list of supported graphics cards.

http://www.reallusion.com/iclone/iclone_requirements.aspx

You may be able to get iClone 6 to run in DirectX 9 mode as this mode is designed for less powerful graphic cards.

With iClone 6 you can launch either the default DirectX 11 version or the DirectX 9 version.

You can do this by going to Start > All Apps > iClone 6 and then select "iClone Graphics Mode Selection". Then select the DirectX 9 version and launch iClone.

Do try this and see how you get on.


As I said in my first post, I was using iClone in DirectX9 mode for few days. This issue occurred while I was working on a project and it suddenly crashed. Since then I haven't been able to use iClone. I think if Intel HD 3000 was unsupported, it wouldn't have worked in the first place, right?


wendyluvscatz
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Posted 5 Years Ago
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Does iClone 6 work on Windows 10?
I just got a Windows 10 PC and it won't launch
first go saw a specifications page now not at all
neither does CC2
3DX6 does




wendyluvscatz
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ah direct X 9 it will run
odd
is my 980ti card from my other machine in this one




wendyluvscatz
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speedtrees need direct X11
I have 12 actually
well crap
I am not happy
I bought this PC because my other one had a hardware issue and I could not mount a graphics card
yet
THAT loads iC6 direct X11 and speed trees on the on board intel graphics, .............. just not many






Edited
5 Years Ago by wendyluvscatz
animagic
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iClone 6 runs on Windows 10.

As to your DirectX problem: run dxdiag.exe and check the Display tab. Under Feature Levels it will state all DX levels supported.

I have a laptop with DirectX 12, but 11 is listed as well. Very few applications are DirectX 12 only, so 11 should be supported.

Another issue may be the drivers. The latest NVidia versions don't work. You need game-ready 431.60 or earlier. 


https://forum.reallusion.com/uploads/images/436b0ffd-1242-44d6-a876-d631.jpg

Edited
5 Years Ago by animagic
wendyluvscatz
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I did think of the driver
But
That will open a whole new can of worms with DAZ studio and Carrara Octane render 4 incompatibility
I might just have to be patient and see if that's the issue if Nvidia fixes it
Or less likely given I use iClone6 not 7 Reallusion does.
That is if that's the issue.




wires
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Wendy,
I have iClone 5, 6 and 7 all working without any issues on the system listed in my signature. You don't mention which driver you are running for your Graphic card, as Job suggested try the Nvidia game driver 431.60 or earlier and see if that makes any improvements.


Gerry



System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.





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