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Wrong serial number? can't install!

Posted By peter.mckalloway 10 Years Ago
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peter.mckalloway
W00t
peter.mckalloway
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Hello everyone!

Got Iclone 3 pro edition since a year, i love the product and all the coll stuff you can do with it!

But yesterday, i decided to get iclone pro v4: as usual, after paying, i received the email link to download and activate it: But impossible to the install program to accept my license number that i got with it! is anyone can help me? i already tried cut, paste and all that kind of stuff and when i go to my reallusion page, my board is unable to activate it!

Thanks

Peter
Popeye
Popeye
Posted 10 Years Ago
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Hi Peter

I am afraid Reallusion's server has been down all weekend. This is why you are having problems. Hang in there. They say they are working on it w00t

Click on the link below to visit my marketplace
http://city.reallusion.com/store/popeye

https://forum.reallusion.com/uploads/images/740bb8f0-5980-4577-ba69-295d.png


peter.mckalloway
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If it's just that, i'm releath, i was afraid having to pay it again or something like that!
thanks for your really fast answer, hoping that it will be fixed soon!
Peter (RL)
Peter (RL)
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The problem should be fixed very soon now. Sincere apologies for the inconvenience caused.

                                                                

Peter
Forum Administrator

www.reallusion.com


Peter (RL)
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To further update this situation. BackStage is now back online and you should now be able to install your software successfully with your supplied serial numbers. Your content should also no longer show the watermark providing you are connected to the internet when first applying them.

Once again, please accept our apologies for the this very long outage and the inconvenience it has caused.

                                                                

Peter
Forum Administrator

www.reallusion.com


peter.mckalloway
peter.mckalloway
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I'm gonna try. there's no problem, the most important thing is to finally succeed install it,lol, we are only human and the product is great, it worth the wait!

Peter
sumthinwong
sumthinwong
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Thanks Peter for the news....Can you advise what is in the works to prevent or service this inconvenience in the future? And will there continue to be no-service on the weekends?

All arts is political, otherwise it would just be decoration. And all artists have something to say, otherwise they'd make shoes.

Earl of Oxford








lamar.mack
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Having problems opening the program. It starts to open and then quickly closes.  Tried to uninstall to re-install but getting Error 0x80040707 tried using the windows fix it program but it is asking for a 38 character product code.  How can I find this code for IC4?  Thanks



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