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By peter.mckalloway - 15 Years Ago
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Hello everyone!
Got Iclone 3 pro edition since a year, i love the product and all the coll stuff you can do with it!
But yesterday, i decided to get iclone pro v4: as usual, after paying, i received the email link to download and activate it: But impossible to the install program to accept my license number that i got with it! is anyone can help me? i already tried cut, paste and all that kind of stuff and when i go to my reallusion page, my board is unable to activate it!
Thanks
Peter
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By Popeye - 15 Years Ago
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Hi Peter I am afraid Reallusion's server has been down all weekend. This is why you are having problems. Hang in there. They say they are working on it 
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By peter.mckalloway - 15 Years Ago
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If it's just that, i'm releath, i was afraid having to pay it again or something like that!
thanks for your really fast answer, hoping that it will be fixed soon!
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By Peter (RL) - 15 Years Ago
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The problem should be fixed very soon now. Sincere apologies for the inconvenience caused.
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By Peter (RL) - 15 Years Ago
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To further update this situation. BackStage is now back online and you should now be able to install your software successfully with your supplied serial numbers. Your content should also no longer show the watermark providing you are connected to the internet when first applying them. Once again, please accept our apologies for the this very long outage and the inconvenience it has caused.
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By peter.mckalloway - 15 Years Ago
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I'm gonna try. there's no problem, the most important thing is to finally succeed install it,lol, we are only human and the product is great, it worth the wait!
Peter
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By sumthinwong - 15 Years Ago
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Thanks Peter for the news....Can you advise what is in the works to prevent or service this inconvenience in the future? And will there continue to be no-service on the weekends?
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By lamar.mack - 9 Years Ago
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Having problems opening the program. It starts to open and then quickly closes. Tried to uninstall to re-install but getting Error 0x80040707 tried using the windows fix it program but it is asking for a 38 character product code. How can I find this code for IC4? Thanks
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