It would be nice if the "preview" camera has its "near clipping plane" to "1".

I don't remember if this is an existing problem, but I now notice that shadows for a directional light appear and disappear when changing the camera view  (i.e., when moving the camera for pan). It's only certain shadows that are affected with the light at certain angles. I don't see any specific configuration that will reproduce this. I noticed it with the sky tool but that is just a directional light.

Before posting I actually tried using a regular directional light with similar angles and that worked OK.

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I updated exchange with 6.21 without a problem
I next start to update cc but the installation stops as I have not updated iclone yet so I stop that and go and update iclone the update works ok so back to cc and the update works ok.

I try to run exchange no problem
I try to run cc it stops after showing the splash screen with windows showing an error.
I try running iclone itself and it will not even start nothing?

So whats going on here do I have to reinstall IClone and CC just because the update failed? is there no error checking going on here to makes sure CC checks IClone before it starts to update files? Is there something I can do to fix this with ease?
Regards
Videodv.

Thank you for reporting this issue. We are aware and will try to fix this as soon as possible. Apologies for the inconvenience caused.

For now please use the Timeline to select the Particle for editing.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi. It is normal that when we place a "particle" in a scene, it does not appear in the "scene" tab between "content" and "visual"?

I uninstalled IClone 6, 3DExchange6 and CC and tried to reinstall after 4 hours I gave up.

Not sure what is going on or why I cannot get this program to work when it was working ok before, so for the time being I will forget about IClone 6 on my laptop until some time in the future when maybe if I get a new laptop I will try to reinstall.

Regards
Videodv.

Agonos, this is the issue Peter is talking about in the post just above yours. RL is aware of it.

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Hi Videodv,

Unfortunately you are not providing enough information to be able to help you.

Please contact us at Support using the link below and please provide your dxdiag.txt and a screenshot of any error messages. If you are not receiving an error message when installing or trying to launch iClone 6, please explain exactly what is happening during the process in as much detail as possible.

http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx

Thanks.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter
After a lot of searching and deleting IClone 6 programes and content including in the registry I have managed to get all three programs working again so good to go here, but as I said previously you should make sure when updating CC to check before it doe's anything that IClone 6 is the correct version.

Regards
Videodv.

I installed yesterday and I noticed the same things apparently and at least one more.
1. My engine/or fan seems to run and eat up my battery. This happened once before with a new  IC6 update and I noticed it again since yesterday after the upgrade.
2. MY disk seems to be writing constantly. It happens even when I boot up and have not used Iclone. It may be a sign that I have a virus or totally unrelated to the upgrade but it started with the upgrade.
3. No particles in the scene manager
4. No fix for CC character, only Iclone 6 and 3DXchange

THANKS.