Thanks for your comment, Peter:)

However, I have approx 180 Items Downloaded successfully from Backstage with iC3/4.

As you know, there's a Thread with problems from other Users (including me) Downloading via iC5's new MarketPlace Downloader. Some of which may have been fixed with the intial Downloader Program Files replacement Files Fix.

Having looked at iC5's Downloader Program Files & carried-out a number "Trial& Error" tests over several days, here, IMO, ic5';s Downloader delivery is un-necessarily complicated, whereas Backstage's Download delivery, is simple. So why change it?

I appreciate Reallusion Technical Support's quick responses & personal attention.:)

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       New Pinhead Website & Project to be announced in September 2015

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Hi Colour,

I'm pleased to hear you have found a workaround for the issues you have. To be fair though this isn't the widespread issue you may think, and most cases support receive are fixed straight away. I think that because yours is such an unusual case that it is proving difficult to resolve.

Of course that doesn't make it any less frustrating for you, so I do thank you for your patience.

                                                                

Peter
Forum Administrator

www.reallusion.com

Product Development's latest Fix doesn't work:ermm:

I've Fixed it myself, by doing the following:

1) Re-installing iC4.31

2) Clicking on iC4 Backstage Icon

3) Selecting the items in my Inventory.

4) Clicking on Download Button.

All items Instaled in iC4

5) Selected each individual item in iC4 Content Manager / Right-Click / Find File.

6) Copied each individual item in iC4 Content Templates / Pasted into iC5 Content Templates.

It looks like that's what I'll have to do each time I Download from MarketPlace.Not good enough, Reallusion:ermm:

In view of the above & previous Posts from other Users, IMO the new  iC5 Market Place Content Downloader is still dysfunctional:ermm: Why?

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      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

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Product Development's latest Fix doesn't work, either:ermm:

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      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

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Back to Product Development - Again:unsure:

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      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

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Product Development's "Fix", returns the same Error Messages:ermm:

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      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

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Having rexchanged correspondence with RL Tech support with 2 unsuccessful fixes, the problem has now been passed to Product Development.

My own investigation suggests this:

There's a Content Downloader EXE File that's Installed with iC Program.

The Downloader can't be "Intialized" (Run) from within the Program. It can only be Intialized via the Market Place Inventory Download Button. Therefore, I suggest it's either a Web Browser Problem (I have IE9) &/or a malfunction with the Market Place Inventory Download Process being unable Initialize the Program's Downloader EXE File, to call home. 

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      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

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Very prompt initial Fix, replacing some Files in Reallusion Common Files / Downloader Folder, from Jana:)

Now we know Where Jana's Character name came from;) 

I wonder if she's like her Character. If she is; :kiss:;)

Fix doesn't work:ermm:. So I'll send Screenshot(s) of the Downloader Containing Folder's contents after the Fix.

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      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

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Thanks, Peter:)

Done;)

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      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

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Hi Colour

Please can you please contact Support with this issue. I have tested and can't reproduce the error so it will require further investigation.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com