well, from the screen cap, I see a realtek driver...for software. which is nothing unusual, but if it is not configured correctly, it can cause problem by routing your system into many speakers , even though you don't have many speakers connected.
so a check list I would do is -
1 - make sure your audio driver is configured correctly,
click start, then click control panel, then look for a program called "Realtek HD Audio manager" click, and make sure that your laptop is set up for 2 speakers only. ( not surround sound )
2 make sure your windows software and drivers are up to date, especially with the most recent audio drivers,
click start / then control panel / then at the very bottom there should be a 'windows update' box, then "Check for updates" if there are any ...update.
if sony has another way of upgrading their systems through software , check that also to make sure they give you any latest configurations.
4 run a direct x diagnostics to make sure there is nothing wrong with with your basic direct x system files
click start / then run / then type out dxdiag in the space, when the direct x panel pops up then look for a button that says run diagnostics .......if there is a problem with your direct x software, most of the time it will show there ...
If none of these suggestions help, then I recommend contacting the Reallusion Tech support.
we are just members of the community trying to help with basic issues, but if there is a problem that can't be fixed with the above suggestions then you need reallusion to investigate further.
Good Luck!!
☯🐉
"To define Tao is to defile it" - Lao Tzu