When I try to download the codec to output to MP4, the system just hangs.

I need the MP4 codec ....

What do I do?

Chris

You shouldn't need to download any additional codecs. The codec is included and MP4 video can be outputted directly from Crazytalk 5. You should install Quicktime if you haven't already so that you can play back MP4 videos.

                                                                

Peter
Forum Administrator

www.reallusion.com

When I try to output to MP4, I'm asked to activate the MP4 codec. When I do that in the browser that pops up, I continually get an error message when accessing the http://www.reallusion.com/ExporterActivation/activation.aspx page.

Could someone please look into this - I need MP4 pretty badly...

Thanks,
Fred

Hi Fred,

I just tested the activation system and it appears to be working ok now. A couple of things to remember. Please make sure you login with the same account that Crazytalk is registed to. This is very important. Then follow the steps precisely and it should work ok.

If you continue to have problems you can contact support for further help. :)

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

                                                                

Peter
Forum Administrator

www.reallusion.com

I have the same problem. After clicking to activate, it opens IE and it just stays at "Webiste found. Waiting for reply..." and never comes up. It's been doing this for 24 hours now. Frustrating.

Hi Mark,

There is a problem with the activation page at the moment. I'll look into it. It should be fixed soon. Apologies for the inconvenience.

                                                                

Peter
Forum Administrator

www.reallusion.com

Im having same problem

it says
Reallusion MP4, 3GP Codec Activation

Activation failed!!
The following issue may cause the activation to failed :

Our Server is busy, please try it again.
Your program serial number may be locked or being used by other users. Please contact our customer service.

If you are continuing to have this issue, please contact Tech Support using the link below. They will be able to help you further.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

                                                                

Peter
Forum Administrator

www.reallusion.com