OK, was able to deactivate the program from the crashed PC but now I cannot install on the new computer because it says there is no internet connection when clearly there is (that's how I'm able to get on here.) Also, the firewall has been disabled and still not luck. So now the program cannot verify the serial number to activate. So since it cannot get past that part the installation wizard shuts the install down. Very frustrating and makes me feel like a criminal software pirate.
Do you have any secondary security software installed? It is possible if you do that this software is blocking access to the Reallusion servers. This in turn will give you an error that you are not connected to the internet.
Try checking the manual or help guide of any such software to see how you can allow full access for CTA to activate the software.
If you still have problems I would advise contacting Tech Support using the link below. They should be able to advise you further. You can keep up to date with any replies from Support by looking in your Account and clicking the Support Ticket tab.
Hope you get this resolved soon.