Thanks for that Peter.

I couldnt work out how potentially the efficient solution to so many complaint-posts was missing nor how it may have been detrimental to Reallusions progress.

Aside, the same errors happens here on purchase.
And the same above solution works every time within minutes. :cool:

The original thread on this subject was removed at the request of the original poster.

                                                                

Peter
Forum Administrator

www.reallusion.com

Oddly Element 5 in Germany were spelt out in a concise post that explained the failing technologies they were using as admitted by a member of staff not just to myself but the origin of the post now missing.

That Purchaser called America on the following number.

I ALSO called the same number number.

Customer Service USA: 1-800-406-4966

IMMEDIATELY after entering data in the element 5 system (having used 6 credit cards and a seventh in England three times and been refused on them all.) and found that 4 minutes later I had email with links inside for my iClone3 download.

I had wasted 3 days with Element 5's German office.

So, now I will call America's helpdesk and get issues cleared manually again as before.

They're very efficient there.
Instant service.
Courteous... of course.
And effective and efficient.

WHY then would the post that spelt this out as a simple efficient solution to the issue of failings in germany......... have been removed. !!!!!!

Hello Visconti
Thanks they're working on it ..... trying to confirm my previous payment of $ 89.60 is the only fly in the ointment.
Wayne

Hi Jackie,
Received and Replied.

Hi Wayne,

It's me Jackie again. I've sent a message to you via online support form.
Please check if you have receive the message and let's get the transaction done after confirming the payment details.

Cheers
Jackie

Hi all.

I have now got Version 3! Woohoo.

Rang the Element 5 number in USA and they took my card details manually and it went straight through. From what I could work out, the problem is somewhere between the Element 5 Payapal checkout and bank verification. Hope this info is of use.

Be warned though - a million "How Do I...." are on the way!

Hi, wayne

The sales team has been notified about your request. 
They will contact you soon.

Thanks for being patient

Best wishes
Visconti


______________________________________________________

Visconti
Forum Moderator

Reallusion, Inc.
https://forum.reallusion.com

Peter,
Thanks maybe your input will help.

Hi Wayne,

I have passed on your purchase problems to the sales team and hopefully this will get resolved very soon.

                                                                

Peter
Forum Administrator

www.reallusion.com