Hi Everyone,

The reports that have been coming in from some members who have had problems purchasing through Element 5 (Digital River) may have caused some confusion to those who have placed orders or are thinking of purchasing iClone 3 or any other Reallusion software. Below is an update on the current situation:

1. According to Element 5 many of the problems have been caused by a technical error at German PayPal. E5 are aware of this and because of the problem are having to deal with many purchases manually and this has caused the slower than normal response.
2. Dispite what some have claimed on the forum, Digital River, of which Element 5 is a part, is the worlds leading Ecommerce provider. They offer a very secure service so no one should be concerned about placing orders through them.
3. Very few orders actually have problems, but if you do then you should first check the Element 5 FAQ page. http://esales.element5.com/ccc/index.html?publisherid=50277
4. If you are still encountering problems after checking and acting on the advice given in the FAQ then you can contact Reallusion's own sales department who can process orders manually if neccessary. Sales can be contacted by using the following email address. esales@reallusion.com

Hopefully the points above will answer any doubts you may be having about ordering from Reallusion. My thanks to Jacqueline Lin, who is the Internation Sales Manager at Reallusion for the above information.

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Sorry...this is Visconti...here is something to add to Peter's post

Recently, here were some members in trouble when purchasing through Element 5 system.
Fortunately, their problems have been solved by the support team.

During this period, here were also some arguments between members in a thread.
We apologize if there's any misunderstand resulted from this case.
Since the party suggests we close that thread which might make any bad feelings, we have hidden this thread.
And we hope everybody can still have quality conversation and good service here.

Best wishes
Visconti

                                                                

Peter
Forum Administrator

www.reallusion.com