Please,can someone help as I am new to this crazy talk,I just purchased crazy talk 4 media studio and cannot do anything as it cant validate the serial number and as far as i can see this has to be done before i can have access to the disc,I cant get into do anything because i keep getting this message while trying to validate serial number,

Online Verification Failed !

Setup is unable to retrieve the information from the internet to validate your serial number.

The problem may occur due to the internet connection failure,DNS recognition problem,or the firewall blocking.If you do have internet access,please retry installation at a later time.

Setup will be terminated.

This is obviously wrong as I have no problem with internet access as it says,so has anyone had the same problem that might be able to help me PLEASE.I cant get into the disk until this is solved ,so it is wrecking my head,please tell me what to do in easy steps as i am no whizkid,I just bought this to play around with some photos and stuff.thanks in advance.

I had the same problem today ( from 6 pm until 11 p.m ) with element 5 servers and I guess that the validation is only possible within their office times and after 5 p.m. there is no validation possible. But I don't know it for sure.
Did you ordered from Europe?



Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

Hi,thanks for the reply,yes I like you bought it today and have been trying to validate it from 6pm till 10.30pm without any success,I bought it on ebay from England and I live in Ireland, combined with movie magix edit pro 14 plus, as a double package,I loaded movie magix ok but not crazy talk 4 media studio,i wont be able to attempt to validate it until after 6pm each day due to work,hope it sorts itself out,if i had have known that there was going to be validating shit,i might not have bought it because that kind of shit never seems to sort itself out,hope you have better luck soon,could you let me know if you are successful validating it during working hours.Thanks.

Hi,

Sorry to hear about these problems you are both having validating your software. It seems irregular that you are both having this problem today.

I will find out if there has been an issue at our end and let you know as soon as I hear.

Thanks in advance for your patience.

                                                                

Peter
Forum Administrator

www.reallusion.com

I tried it now again at 11 a.m. and there is the same problem with the validating.

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

Now, 5 p.m. the same problem. I cannot vaildate the purchased software and so I cannot use a product I have paid. :w00t:
Now I am thinking about how to definite the word patience. :crazy:

Andi

PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog.

Whenever I have experienced the problem decribed, it has been because I forgot to let the program through my firewall.

http://www.noodiebooties.com/69/index.php

It is no measure of health to be well adjusted to a profoundly sick society

Yes I also disabled firewall before I first tried to install it, and still the same shit,I mean what kind of lame product wont let you validate it,I am beginning to regret buying this product,I mean it's absolutely no good to anyone if they cant even validate the thing,also I emailed their support section about the problem without a reply after 24 hours,does this mean that they are so busy answering complaints that they cant reply to me,seems that way to me,and they dont even have a phone number to validate over the phone,shit this is getting worse by the second..11 attempts to install and still the same message,I changed my browser from mozilla firefox as it would not validate to internet explorer 7 and still no validation,does anyone work in that place at all or do they just take your money for the product and then ignore the after sales problems,seems that way from here,if I dont get no satisfaction with this soon i'm gonna start bad mouthing them on every forum i visit and social networking site ,you tube,myspace,facebook etc..,hit them where it hurts,bad publicity equals bad sales..

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It is no measure of health to be well adjusted to a profoundly sick society

Sorry to hear you are both still experiencing this serial validation error.

I have already notified support about yours and Andi's problem and they should get back to both soon. I also checked today the validation system myself and it worked ok both in and out of office hours so I fear the problem may lay elsewhere I'm afraid.

I'm really sorry for the long delay in support getting back to you. I will again contact support and try and speed things along. I'm sure this will be resolved soon.

                                                                

Peter
Forum Administrator

www.reallusion.com