I recently purchased 3 assets from the marketplace. I got to the market place through the reallusion hub, however unknowingly I was not logged into the same account as the reallusion hub and therefore made my purchases on an account that does not have my Character Creator license and I cannot access the assets through the smart content manager. Is there a way to manually download these assets or transfer them to the correct account. Thanks

To resolve this problem, please contact Customer Support using the link below. They will be able to merge your accounts into one so you have access to your purchases.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
Forum Administrator

www.reallusion.com