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By joe_395253 - Last Year
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I recently purchased 3 assets from the marketplace. I got to the market place through the reallusion hub, however unknowingly I was not logged into the same account as the reallusion hub and therefore made my purchases on an account that does not have my Character Creator license and I cannot access the assets through the smart content manager. Is there a way to manually download these assets or transfer them to the correct account. Thanks
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By Peter (RL) - Last Year
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To resolve this problem, please contact Customer Support using the link below. They will be able to merge your accounts into one so you have access to your purchases.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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